DigiNet SAT II Redevelopment An Australian company “DigiNet” is company that offers phone (land line), mobile phone, dialup and board Internet services to Australian families and business companies. The company has been operating more than seven years in this business.

DigiNet does not have franchised sales outlets around the country unlike other mobile and Internet providers. The company is able to offer cheaper rate to phone, mobile and internet services to customers. Since the company do not have retailing shops in selling mobile plans or phone accessories, the company is operating a very effective customer service call centre in Melbourne. Whenever customers need services, they have to ring the call centre. The call centre receptionist will direct customers to different service departments.

For customers who want to switch the land line to DigiNet, the operator will setup the service contract over the phone. That includes the customer information, phone number, contract terms and payment method.

For customers who want to place an order of a mobile phone with a mobile plan, the customer will choose a mobile phone from different brand. The operator will enter the customer details, SIM card information, contract terms and payment method. The order is sent to the packaging section and then the mobile phone will be packaged and the courier to the customer. At the moment, 75% of the customer placed their order over the phone. In the next few years, the customers are expected to place their service request over the internet. These services include sales, account enquiries, technical support etc.

For customers who phone up the company to place an order for dial up internet service, the operator will enter the customer details, connection speed, down load limit, contract terms and payment method. The operator will pass the information to the technical support service to set up the username and password.

The company had just offered board band service to customers half year ago. At the moment, their board band offers are not competitive at all. There are only very small amount of customers who choose to use their board band internet services. When customer places an order with the board band, they need to check whether the customer is located in the ADSL enabled telephone exchange. Then a service requested will be raised to Telstra to have the ADSL configured for the customer. DigiNet will record the customer information, connection speed, download limit, contract details and the payment method. They will organize to package and courier the ADSL modem plus the setup details to the customer. Sometime, the customer would like to purchase a router or their accessories through the company.

Once the order has accepted, the packaging section needs to check with the existing stock. If the stock is not available, a back order will be placed to the supplier. Basically, the packaging section is running the inventory control system.

The company has over 1.5 million customer accounts last year. They are about to announce a very good pricing package deal to customer who has DigiNet mobile phone and also want to use board band Internet service with DigiNet. The company anticipates that there will be a 20% increase in sales once the package deal is offered to public. The company is using a web based application “SAT” to handle the sales, account payment and technical support. “SAT”

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was developed 5 years ago and has been heavily maintained throughout the recent years. Its performance is an increasing concern to management. It comes to a point that the system needs a major re-development.

SAT was developed by the in house IT system development team. In the recent years, it was maintained by a small IT services team including system analysts, programmers, database administrator, network supports and network administrators. SAT was developed using the early web technology accessing through the Apache server in the IBM AS/4000. It used the DB2 database.

The SAT II system will contain most of the SAT existing functionalities. SAT II will be running in the HP midrange integrity rx8620-32 server. It will use the HP-UX 11iV2 operating system. The server has dual Itanium processors and expandable up to 512GB memory. The SAT II system will be using the Oracle 10g Database instead of the DB2 database. The system will run an Apache server and Tom Cat server. The system will be developed in J2EE platform.

Financial situationThe company is able to provide to sufficient funding for the project. However, the general policy in cutting expenditure applies to all departments. It cutting includes the IT department as well. Fortunately, the computer expenditure for the servers has been approved before the release of the general expenditure cutting policy. However, there are concerns in the hiring external consultant or contractors whether they will be approved or not.

The projectThe SAT II has two aspects in the development and implementation process. The first aspect is the software development. The second aspect is the network and server upgrade. The SAT II has no new functionality except the performance has to be enhanced by using a different software technology (J2EE) and database technology (Oracle).

The company has planned the SAT II to be completed before the new pricing offer is launched. Therefore the SAT II software will have the capacity to handle the increase in sales and the existing business. With the pricing strategy, the company allows the project to be completed in six month maximum. The project will begin on 4th April 2005 and should be completed as close as possible to 31st October 2005. Anything that takes the project to complete later than 31st October 2005 should be justified.

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The Organisation Structure

Figure 1. Organisation Chart

Information Technology (IT) Staff Profiles

IT Manager – Joe BlackExperience:

5 years Power Builder and Sybase Programming 3 years analyst/programmer for a banking system 3 years DP manager for a web development company 3 years DP manager for a printing company

Web Content provider – Jim HiggsExperience:

3 years web development 1 year Java programmer 2 years technical writer 2 years graphic designer

Database Administrator – Tai Chung WongExperience:

3 years C programming

Managing Director

Tim Jones

Sales Manager

David Smith

Marketing Manager

John Cross

Warehouse Manager

Jack Manning

Advertising and

Promotion Section

Sales Operation Section

Account /Customer

Section

Pricing Section

IT ManagerJoe Black

Software Development

Section

Network and IT Operation

Section

Finance / Human

Resource Manager

Jim Keeling

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1 year Java programming 1 year DB2 database system 2 years Oracle database system Database documentation Data Migration/Conversion OO Development Methodology

Senior Analyst/Programmer – Heath StaplesExperience:

2 years J2EE and Java programming 2 years web development 3 years maintenance and support on SAT Testing Project management Quality management

Analyst/Programmer – Kim MorrisExperience:

1 year Oracle programming 3 year J2EE and Java programming 2 year business analyst OO Development Methodology Data modelling Technical writing

Analyst/Programmer – Frank QuinnExperience:

2 years C++ programming 2 years J2EE and Java programming 1 year user training Data modelling User schema design XML and ASP

Programmer – Mary HawkinsExperience:

1 year J2EE and Java programming 2 year web editing Data modelling

Network Administrator – Daniel LigiExperience:

3 years Network Administrator in Unix system 2 years Microsoft Exchange servers 2 years LAN and WAN network design Server installation Project management Quality management

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Security Administrator – Dale KnottExperience:

2 years Network Administrator 2 years help desk administrator 2 years Network security LAN and WAN design Performance measurement Web and email server setup

Network Technical Support – John Higgs 2 years Network Administration 2 years Technical support and Network security in a worldwide ISP distributor 2 years Help desk User training Website deployment Technical writing

Operation administrator – Julie Pierson 3 years operator 1 year network administrator System backup and database backup Data conversion Technical writing

Fig 2. Staff Profile

The existing SAT system will continue to run until the SAT II is fully tested and implemented.

During the initial study, the project overview, task dependency and their tasks broken down (at this stage) are collected as in the following charts:

Task Description1. Establish Project

1.1. Project Definition1.2. Project Funding1.3. Project Charter Sign-off

2. Systems Analysis2.1. Software Analysis

2.1.1. Preliminary Software Investigation2.1.2. Problem Definition2.1.3. Stakeholders Request2.1.4. Use Case Model2.1.5. Product/functional features2.1.6. Non-functional requirements2.1.7. Risk Analysis

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2.2. Network Analysis2.2.1. Preliminary Network Investigation2.2.2. Review Existing Network2.2.3. Capacity Planning2.2.4. Requirement Specification

2.3. Systems Analysis Review & Sign-off3. Systems Design

3.1. Software Design3.1.1. Class Design3.1.2. Database Design3.1.3. Interface Design3.1.4. Architectural Design

3.2. Network Design3.2.1. Address, Name & Network Management3.2.2. IP Routing & Design3.2.3. IP Security3.2.4. Multi-Casting & Quality of Services3.2.5. Internetworking Design3.2.6. Website Capacity Planning

3.3. Systems Design Review & Sign-off4. Construction

4.1. Software Construction4.1.1. Database Construction4.1.2. Program Construction4.1.3. Program Testing Plan4.1.4. System Testing

4.2. Network Construction4.2.1. Server & Accessories Acquisition4.2.2. Cabling 4.2.3. Server Setup4.2.4. LAN construction4.2.5. WAN construction4.2.6. Gateway and submask setup4.2.7. Web Site Deployment4.2.8. Function Testing4.2.9. Performance Testing

4.3. Documentation, Review and Sign-off5. Quality Assurance (QA)

5.1. Develop QA Criteria5.2. Plan & Prepare QA5.3. Conduct QA5.4. QA Review & Sign-off

6. System Implementation6.1. Plan for Implementation6.2. Convert Existing Data6.3. System Handover

Fig 3. Task Description

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Project Stage

Task Task Name Elapsed Duration (Days)

Skills requirements

1 Establish Project 30 Managerial skills Project planning. Business analysis. Systems Analysis. Report writing.

1.1 Project Definition1.2 Project Funding1.3 Project Charter Sign-off1.4 Establish Project Completed

2 Systems Analysis 402.1 Software Analysis DigiNet Business

knowledge. SAT knowledge. Systems Analysis. OO Development

Methodology. Risk analysis. Report writing.

2.1.1 Preliminary Software Investigation 2.1.2 Problem Definition 2.1.3 Stakeholders Request 2.1.4 Use Case Model 2.1.5 Product/functional features 2.1.6 Non-functional requirements 2.1.7 Risk Analysis 2.2 Network Analysis DigiNet business

knowledge. SAT knowledge. Network

administration. Capacity planning Report writing.

2.2.1 Preliminary Network Investigation 2.2.2 Review Existing Network 2.2.3 Capacity Planning 2.2.4 Requirement Specification 2.3 Systems Analysis Review & Sign-off2.4 System Analysis Completed

3 Systems Design 403.1 Software Design OO development

methodology. Data modelling. User schema

design. Technical writing.

3.1.1 Class Design 3.1.2 Database Design 3.1.3 Interface Design 3.1.4 Architectural Design3.2 Network Design LAN design.

WAN design. Network security. Technical writing. Capacity planning

3.2.1 Address, Name & Network Management

3.2.2 IP Routing & Design 3.2.3 IP Security 3.2.4 Multi-Casting & Quality of Services 3.2.5 Internetworking Design 3.2.6 Website Capacity Planning3.3 Systems Design Review & Sign-off Managerial skills.

Report writing.

3.4 Systems Design Completed4 Construction 50

4.1 Software Construction J2EE/Java programming.Database Programming.Web editing.

4.1.1 Database Construction 4.1.2 Program Construction 4.1.3 Program Testing Plan 4.1.4 System Testing

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4.2 Network Construction Network administration.LAN / WAN design.Cabling skill.Web server setup.Web security.Performance measurement.

4.2.1 Server & Accessories Acquisition 4.2.2 Cabling 4.2.3 Server Setup 4.2.4 LAN Construction 4.2.5 WAN Construction 4.2.6 Gateway and Submask Setup 4.2.7 Website Deployment 4.2.8 Function Testing 4.2.9 Performance Testing4.3 Documentation, Review and Sign-off Managerial skills.

Report writing.

4.4 Construction Completed5 Quality Assurance (QA) 110 Software quality

assurance. Network quality

assurance. Project planning.

5.1 Develop QA Criteria5.2 Plan and prepare for QA5.3 Conduct QA5.4 QA Review & Sign-off Managerial skills.

Report writing.

5.5 Quality Assurance Completed6 System Implementation 51 Data conversion.

Web programming. Network administration. Managerial skills. Report writing.

6.1 Plan for Implementation6.2 Convert Existing Data6.3 System Handover6.4 System Implementation Completed

Fig 4. Project strategy and their tasks broken down at this stage

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Fig 5. Task dependency and their work breakdown relationship

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Staff in the IT department knew that the SAT II upgrade was inevitable due to the expansion of the business opportunity. All networking staff had completed the training in using the HP-UX 11iV2 operating system 2 months ago. IT software development staff had also completed a range of up skilled program recently. Staff are quite competent in their current job position and trained to move into the new IT platform. However, the managing director had indicated that the company will redevelop the system in the most prudent way. Contract staff or outside consultants would not be approved unless there are conflicts in work schedule cannot be resolved or specialist skills are required where existing staff are not able to fulfill.

In addition to the tasks mentioned in the above charts, there are tasks intrinsic to the project but they are within the resources schedule and allocation.Project Administration:

The managing director had also allocated the project manager with 2 hours per day as ongoing resources for project management. (i.e. Continuous Project Management from Project Start to Project Finish and the resource is 2 hours per day for the Project Manager.)

There are also weekly regular meetings. The managing director proposed 2 hours meeting each week for the following members:

o The Project Managero IT Managero Software development representativeo Network development representativeo External consultant if required

Known external consultancy:The managing director concerned with the backup and recovery contingency plan and procedures for the Oracle Database 10g operational transactions. The existing staff has not been trained for the 10g backup and recovery procedures. External consultant will be used for this task. The task is named as Develop Disaster Recovery and Contingency Plans – Project Start to Project Completion. The resource is the external Oracle Consultant. The cost was $15,000.00 which was negotiated and agreed with the database consultant company.

Assignment Requirements:This assignment is divided into two parts. Students are expected to complete the Part 1 and demonstrate them to their lecturer before attempting the Part 2. Some requirements would require students to submit in MS-Word document and some requirements need to be completed in MS-Project 2003. It is advised that you save the project under a different name for each requirement (i.e. “Save as”). You are advised to use the naming convention as the following:

StudentName_Reqxx_Vxx.mpp

It is often easier to go back to the plan and carry on from there. Once when you formed the baseline, many parts may not be changed.

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Reqxx is the Requirement number.Vxx is the version number.

For submission, you should hand in the final version of the plan with the printed documentation. You are required to demonstrate your project file to your lecturer. Make sure that the file that you submit are not corrupted file. If the file is corrupt it cannot be marked.

You should complete the assignment progressively week by week. If you are not sure with any part of the requirements, you should seek assistance from your lecturer.

Part 1

Requirement 1You are required to produce a project scope document outline the business environment of the project. The document should outline:

The project title and date of authorization Project manager’s name and contact information The overall project goal or mission in business terms The project objectives in specific and measurable terms Roles and their responsibility of the key people?

There are many ways that the scope document or project definition can be written. For the purpose of this case study, you can refer to the Project Chart layout on page 601 of the Schwalbe textbook. Example is on pg 77.

Assumption:The project has adequate funding for the project. However, the use of funding for purchasing of major hardware need approval.

Requirement 2Use the MS-Project 2003 to create a new project without the use of template. Enter the phases and their tasks to give the work break down structure from the given Task Description table (Fig 2). Note that the project phases become the summary tasks in the project schedule. Assign tasks to their corresponding phases. For the purpose of the case study, the tasks given in the WBS was broken down into a very high level. In real commercial projects, the tasks must be broken down into “primitive or atomic” activities that can be performed by an individual or small team. The project manager will then need to derive the WBS from scratch. For the purpose of this case study, the tasks are already identified under their major project stages.

Requirement 3Create a project calendar. The default working hours are Monday to Friday 8:30 am – 12:30pm and 1:30- 5:30pm. Each day has 8 working hours and therefore each week has 40 working hours.

For each task and activity identified, determine their start time and duration.

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Assume the project start date is Monday 04/04/2005. Enter the information of public holidays into the MS- Project 2003. The public holidays are:

Anzac Day (25/4) Adelaide Day (16/5) Queen’s Birthday (13/6) Labour Day (03/10)

Requirement 4a) Add a task to indicate the milestone for each phase. Each milestone should have zero

duration. Milestones are symbolic tasks that are used to indicate the progress or the end of a significant phase of the project. The milestones are:

1.4 Establish Project Completed 2.4 Systems Analysis Completed 3.4 Systems Design Completed 4.4 Construction Completed 5.5 Quality Assurance Completed 6.4 System Implementation Completed

b) Based on Fig 4, enter the duration for each task. The project strategy provides the overall phase elapased duration information. You need to determine the reasonable elapsed durations for each task. Note that the project phases become the summary tasks in the project schedule.

c) Assign the relationship between the tasks. The Task Dependency and their work breakdown relationship (Fig. 5) provides the information. In general, all tasks require their predecessor to finish before they can start but with the following exceptions:

i. Program Construction can start when Database Construction is 80% complete. Some program modules do not rely on the database access.

ii. Cabling can start when Sever & Accessories Acquisition is 40% complete. The Network Design would have the roadmap for the servers and workstations.

d) After all of the tasks dependency has entered, analyse the potential for tasks that can start at the same time, or with minor lead-time. Write a note to address these changes, if appropriate.

Requirement 5Format the following:a) In the Gantt Chart view, make the text style for the Milestones to be Bold and Italic.

b) In the Network Diagram view, make the critical path to be thick black border in the box style and the black arrows to indicate the link of the critical path.

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Part 2

Requirements 6

The skills required are displayed in the following table.

Task Skills Specific skill requirements1.1 Project Management, Report Writing DigiNet business experience.1.2 Project Management, Business Finance DigiNet business experience.1.3 Project Management, Report Writing DigiNet business experience.2.1.1 Experience

Business AnalysisGood People Skills

Experience with SAT.

2.1.2 ExperienceBusiness AnalysisGood People Skills

Experience with SAT.DigiNet business experience.Report writing.

2.1.3 ExperienceBusiness and Systems AnalysisGood People Skills

Experience with SAT.DigiNet business experience.

2.1.4 ExperienceSystems Analysis

Experience with SAT.RUP development methodology

2.1.5 Business and Systems AnalysisReport Writing

Experience with SAT.RUP development methodology

2.1.6 Systems Analysis2.1.7 Business Analysis

Reporting WritingSpecific Risk Analysis skills

2.2.1 Business AnalysisNetwork administration

Experience with SAT

2.2.2 Business AnalysisNetwork administration

Experience with SAT

2.2.3 Network administration Capacity Planning2.2.4 Network administration

Report writingExperience with SATUnix experience

2.3 Project Management, Report Writing DigiNet business experience.3.1.1 Systems design J2EE programming3.1.2 User schema design Oracle administration3.1.3 Systems Design

Web designExperience with SAT

3.1.4 Experience in Java programming RUP development methodology3.2.1 LAN design

Network administration Technical writing

Experience with SAT

3.2.2 Network administration Experience with SAT3.2.3 Network security

Network administrationExperience with SAT

3.2.4 Network administrationQuality assurance

Experience with SAT

3.2.5 WAN DesignNetwork administration

Experience with SATWAN experience

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Technical writing3.2.6 Capacity Planning Capacity planning experience3.3 Project Management, Report Writing Experience with SAT

DigiNet business experience.4.1.1 Database administration

Data ModellingXML

Experience with SATOracle DBAXML

4.1.2 Java programming Web content provider

J2EE programming

4.1.3 Test plan development DigiNet business experience.Experience with SATQuality assurance

4.1.4 System testingJ2EE programmingWeb editing

DigiNet business experience.Experience with SATQuality assurance

4.2.1 Management ExperienceProcurement experienceHardware knowledge

DigiNet business experience.Experience with SAT

4.2.2 Certification in network cabling Cabling certification4.2.3 Hardware installation

Operation system setupSystem administrationUnix experience

4.2.4 Hardware installation System administrationUnix experience

4.2.5 WAN construction DigiNet business experience.Experience with SATWAN experience

4.2.6 Network administration Network design4.2.7 Web security

Server setupSystem administrationExperience of web security

4.2.8 Network administrationQuality assuranceTechnical writing

DigiNet business experience.Experience with SAT

4.2.9 Performance measurementNetwork administration

Experience with SAT

4.3 Project managementReport writing

DigiNet business experience.Experience with SAT

5.1 Software quality assuranceNetwork quality assurance

Quality assurance methods and standards

5.2 Quality assurance DigiNet business experience.Quality assurance methods and standards

5.3 Quality assurance DigiNet business experience.Quality assurance methods and standards

5.4 Project management and report writing DigiNet business experience.6.1 Project management DigiNet business experience.

Experience with SATNeed both software and network experience (possibly 2 people)

6.2 Database administration Oracle experience

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6.3 Project management and report writing DigiNet business experience.Experience with SAT

Fig 6. Skills Requirements List

SATII Resource Pool

Resource name Skills Cost per day

Availability Status

Joe Black Business analysisReport writingSAT experienceDigiNet experienceProject management

$220 In house Permanent

Jim Higgs Web content providerGraphics designWeb ScriptingTechnical writing

$220 In house Permanent

Tai Chung Wong

SAT experienceDigiNet experienceDatabase experience (Oracle & DB2)Data construction & conversionOO development methodology

$220 In house Permanent

Heath Staples J2EE and Java programmingWeb developmentSAT experienceDigiNet business experienceProgram testingProject managementQuality management

$220 In house Permanent

Kim Morris J2EE and Java programmingWeb developmentSAT experienceDigiNet business experienceData modeling and Oracle skillsTechnical writingOO development methodology

$220 In house Permanent

Frank Quinn J2EE and Java programmingSAT experienceDigiNet business experienceData modeling and user schema designXML and ASP

$220 In house Permanent

Mary Hawkins J2EE and Java programmingWeb developmentData modeling

$220 In house Permanent

Daniel Ligi Network administration (Unix) $220 In house Permanent

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LAN and WAN designSAT experienceDigiNet business experienceServer installationProject managementQuality management

Dale Knott Network and security administrationLAN and WAN designSAT experienceDigiNet business experiencePerformance measurementWeb server and email server setup

$220 In house Permanent

John Higgs Network administration (Unix experience)Network security with ISP experienceWebsite deploymentWeb securityReport writing

$220 In house Permanent

Julie Pierson (Not involved in the SAT II project due to the daily support of SAT)

N/A In house N/A

Consultant (Software architect)

Software Architectural Design consultant (J2EE platform)

$1200 External Contract

Consultant Quality assurance & standards $900 External ContractConsultant WAN design consultant $1000 External ContractConsultant (J2EE Programmer)

J2EE programmer and program tester $450 External Contract

Cabling Cabling (Certified) $400 External ContractConsultant (Network administrator)

Network/system administrator with HP experience

$450 External Contract

Consultant (Capacity planning)

Capacity planningPerformance measurement

$450 External Contract

Consultant (Oracle administration)

Oracle DBA $800 External Contract

Fig 7. Resource Pool

Given the resource pool, you are required to set up the resource pool in the MS-Project 2003.

Requirement 7You need to assign personnel resources to tasks for the project. You may choose the personnel from the Resource Pool that you have setup from requirement 6. You must review the case study and determine the essential skills required at each stage. Please note that the project

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establishment and analysis and design stages (both software development and networks) require DigiNet and SAT experience. In principle, hiring external consultants will be kept to minimal unless there are skill shortages in those areas.

Once when you have decided the skill requirements, you need to determine whether you will use the in-house resources or the resources from external organization. You are required to determine how many of each resource are required.

Note: when you assign work content to resources, if a task is listed with a duration of 20 days, then it will require 160 hours to complete it (i.e. 20 days * 8 hours = 160 hours). Therefore it is not correct for a 20 day task to be show as 80 hours of effort allocated to it. You will need to read Section 4.1 (Rachel Bunin) of the MS-Project 2003 tutorial book for completing this requirement.

For DigiNet staff, they are charged at $220 per day for their productive work. Overtime is not recommended but if it is need, the company is paying 50% above their normal rate.

Requirement 8After the resources are assigned to the required tasks, the project schedule can be assessed for any conflict of resources. You need to highlight any resource that is over-allocation or resource under-allocation.

In this requirement, you need to use the views for Resource Graph and Resource Usage to see the resource conflicts. You are required to resolve the resource conflicts.

We assume that the full-time permanent staff have plenty of work to do when they are not engaged with the SAT II project. You should use minimum number of consultants or outside contractors whenever possible.

However, you need to aware that assigning 10 people to a ten-day task does not necessarily mean that the task will be completed in one day, although the MS-Project 2003 may tell you that it will finish in 1 day. If you do that you may be behind schedule in real life. In this exercise, you should try to reduce the overall project elapsed duration, and therefore the project completion date may be brought forward.

Requirement 9

After the resource conflict has been resolved, you can determine your project with the project start date, project completion date and the critical path.Look at the Project Info Dialog Box. Record the finished date.

You need to fine tune the project plan. You need to adjust those resources which have been allocated to those tasks for a short period of time during a day. i.e. not all resources are working 8 hours a day for the project. They may be 2 hours per day.

In this requirement, you also need to print some samples of the project summary report such as:

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Project summary Gantt Chart (1 page) PERT sheet Resource sheet Critical task report To-do list for any 2 resources Cost budgeted

You need to make sure that these reports are readable. You need to set the report header so that your report is easier to be identified.

Requirement 10Form the project baseline before the project begins. Save your project and also you save the project using “Save as” to a different filename. Then use the baseline command to create Baseline Start and Finish Dates.

Configure the Bar Styles to include a Baseline Bar Style (i.e. use Format, Bar Style) referencing “from” Baseline Start “to” Baseline Finish. Set the bar style to a thin line in green color.

Requirement 11After the project schedule is baselined, you can monitor the project by entering the actual start date and actual finish date of each task. The following table shows the actual start date and finish date or adjusted task duration. You are required to enter this data into the project schedule and look at the project completion date and any other impacts.

Task Actual Start Date

Actual Finish Date

Comments

1.2 25/04/2005 20/05/2005 Funding not committed by sponsor on time. 2.1.1 23/05/2005 02/06/2005 Key players on sick leave3.1.4 - - The architectural design took 10 days longer

due to external consultant availability.4.2.3 - - Sever took 1 week longer to setup due to

technical problem for the new OS. 4.2.7 - - Takes 1 week longer to register a URL.4.2.8 - - Takes 1 week longer to complete due to key

function failing the acceptance test at once.

Requirements 12To satisfactorily complete Requirement 12, students are required analyse the Project Schedule – now that actual dates have been included, and revise the Project Schedule to ensure that the project can still be completed on time. If you cannot complete the project on time, can you explain why?

Resolving the effects of Tracking progress can be complex and tedious. However, the project management tool used in this module offers some handy features. The most useful one is the Tracking

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Gantt Chart. The baseline schedule offers an effective means of establishing progress, and comparing actual task end dates to planned task end dates. Slippages are clearly visible.

In analysing opportunities to recover ‘lost’ time, students should fully review the validity of task dependencies and resource allocations, as well as the effect of providing additional resources for specific tasks – but be prepared to justify your actions. Look for opportunities to restructure the project schedule to undertake non-dependent tasks in parallel with one another – to reduce elapsed time – but not work content.

Every effort should be made to adjust the project schedule to bring the completion date back to the baseline completion date, if possible. You should note in your written submission the specifics of strategies you have used to recover ‘lost’ time.

You should print out the following: Project Summary (after entering actual completion dates) Tracking Gantt Chart A list of strategies used to recover project overrun Anything else you consider relevant

Requirement 13Prepare a Quality Agreement for the SAT II development project.

If you are a networking student, you only need to provide the quality agreement on the Network Analysis, Network Design and Network Construction stages.

If you are a software development student, you only need to provide the quality agreement on the Software Analysis, Software Design and Software Construction stages.

The document should consist the following. Introduction & Overview List of defined outcome quality acceptance criteria, and the proposed measures to verify

compliance List of phases and activities in the product development life-cycle which will undertake defect

identification & removal to satisfy the quality acceptance criteria, including structured reviews of the design, construction and solution

A Responsibility Matrix to identify who is responsible for compliance and audit Proposed control strategies to ensure compliance outcomes are recorded for verification &

follow-up Provision for sign-off

and be approximately 2 – 3 pages in length. Include tables and charts where possible

Requirement 14You are required to generate a testing plan for one of the following item of the SAT II development project.

If you are a networking student, you only need to prepare a test plan for the proxy server setup.

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If you are a software development student, you only need to prepare a test plan for Customer Monthly Usage function.

You test plan should include: Criteria to be tested. Testing strategy to be followed Testing scenarios to be utilised – including proof of OK and not OK Proposed testing outcome recording procedure Responsibility Proposed sign-off procedure

Requirement 15 (Merit question – 4 merit points)a. Assume that the current date is 16th September 2005, you need to write a report to the

Finance manager on the current status of the project. That includes the how far ahead or behind when compare with the plan. Is the project to be finished on time? Is there any action taken in order to make the project to be completed on time. Explain and justify the action that you may have taken.

b. Produce a list of possible risks which may affect the project (e.g. not started, delayed or abandoned). You should not list more than 20 risks. You should classify these risks into Internal or External risks.

c. Produce a Risk Analysis Matrix that shows the likelihood of Occurance vs Impact on Project. Show the risks that you have listed above (in item a) in the appropriate quadrants.

d. For the risks that are the High/High on the matrix, suggest a counter measure sub-project to reduce the risks.

Submission: The assignment should be submitted in a printed report format that covers the answers for each requirement. You also need to organise a time to demonstrate your MS-Project files to you lecturer before Friday 15th June 2005.

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