balanced partnership
TRANSCRIPT
#balancedTeam
Balanced Partnership
Gail Swanson | June 14, 2015
#balancedTeam
Too many highly skilled people aren’t succeeding at work.
#balancedTeam
70% of U.S. workers are not engaged at work.
State of the US Workplace Report -‐Gallop 2015
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Creating information spaces, systems, and experiences
• We deliver ideas • Our work is often invisible until the end • The outcomes hypothetical or unknown
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Knowledge Work “non-routine” problem solving that
requires a combination of convergent, divergent, and creative thinking.”
Knowledge Worker Roles and Ac>ons – Results of Two Empirical Studies Reinhardt, W.; Schmidt, B.; Sloep, P.; Drachsler, H. (2011)
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There are many things a designer does that is not design. […] from persuasion to
facilitation, but that doesn’t make them design.
The job description is not the discipline.
101 Theses on Design and other Essays on the Design on Digital Things Chris>na Wodke (2014)
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Relationships are hard
What you want to do
What the team needs
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Don’t wait for your leader
• 57% learned their leadership skills through trial and error.
• 89% possess at least one leadership skill “blind spot.”
Finding the First Rung, ScoR Erker, Ph.D., and Bradford Thomas
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A shared understanding of success
The Goal
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A Conversation Framework
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A New Vocabulary
BE Assertive Collaborative Confident Resourceful A Leader Innovative
DO High Client Satisfaction Improve Product Performance Follow Processes Resolve Conflict Retain Talent Deliver On Time
Concrete and objective
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Behavior Expectations
Work Independently Collaborate
Initiate Change Follow Process
Analyze Execute
Focus Broadly Specialize
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Balanced Responsibilities Prioritize your focus areas.
NEW BUSINESS
STRATEGY
DESIGN DIRECTION
TEAM PERFORMANCE
Production of defined work Process building Shaping & defining work Production Oversight Planning Business Development Talent Development
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Oversight The expectations for inspection and review
Peer Reviews Manager Approvals Inspecting others work Ownership of process Level of rigor
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Workload
Self managed Director managed % of billable or project time Assignments
Process of assigning work
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Hard Skills
Current level of expertise Skills you need to acquire for advancement
Your capabilities
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Soft Skills
Efficient communication Persuasive delivery Group motivation Conflict resolution Negotiation Relationship building
Techniques needed to achieve results
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Leadership
Build your organization’s network Team Building/Hiring Build industry clout Public speaking Organization Subject Matter Expert
The social aspects of business
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Measured Results
• Observable, detectible impact • Business value
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Conversation Framework
1. Behavior Expectations 2. Balanced Responsibilities 3. Oversight 4. Workload 5. Skills 6. Leadership 7. Measured Results
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ManpowerGroup Talent Shortage Survey 2014
We must get better at nurturing talent or it will be tougher to do the work we love.
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If we keep making assumptions that good workers know what to do to succeed, we will keep getting what we’ve always gotten:
A homogenous workforce with the talented workers moving around, dissatisfied.
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Start this conversation where you are now.
