balanced scorecard
DESCRIPTION
Balanced Scorecard. Montreal Libraries. Context. 2002. Montreal Summit Libraries considered the hub of cultural development in a city of knowledge. Montreal Island Public Libraries Assessment ■ Consolidation plan (2005-2015) ■ City of Montreal Culture Development Politic 2005-2015 - PowerPoint PPT PresentationTRANSCRIPT
Montreal LibrariesMontreal Libraries
Balanced ScorecardBalanced ScorecardBalanced ScorecardBalanced Scorecard
ContextContext
Montreal SummitLibraries considered the hub of cultural development in a
city of knowledge.
Montreal Island Public Libraries Assessment■ Consolidation plan (2005-2015)■ City of Montreal Culture Development Politic 2005-
2015
New governanceBalanced scorecard
2002
2005
2006
Libraries AssessmentLibraries Assessment Published in July 2005, the assessment
showed the state of the Montreal library system.
Many deficiencies were identified: → number of employees→ total floor space→ collections→ opening hours.
Montreal designed a plan to overcome these deficiencies. This was Montreal …
Consolidation plan
Integrated Planning System, Norms and Libraries Performance Integrated Planning System, Norms and Libraries Performance AssessmentAssessment
Integrated Planning System, Norms and Libraries Performance Integrated Planning System, Norms and Libraries Performance AssessmentAssessment
Expected impact
Outcome
LIB
RA
RY
PE
RF
OR
MA
NC
EL
IBR
AR
Y
SE
RV
ICE
SS
OC
I ET
Y
Citizens Services
ConsistencyRelevance
Efficiency
Efficiency
Business Plan Consolidation
PlanAssessment
Strategicaxes
Objectives
ResultsNorms
Balanced ScorecardBalanced Scorecard