baldrige performance excellence program - quality texas …€¦ · 2017 baldrige performance...

2017

Baldrige Performance Excellence Program | www.nist.gov/baldrige

Baldrige Performance Excellence Program(Im)Prove Your Performance TM

June 27, 2017

2017


Baldrige Performance Excellence Program

A 29-year-old public-private partnership to improve the

quality, performance, and sustainability of

organizations in the US

Establish the standard of excellence

Identify role-model organizations

Foster use of the standard and share best practices

2017


Performance Excellence

An integrated approach to organizational performance management that results in

1. Delivery of ever-improving value to customers and stakeholders, contributing to ongoing organizational success

2. Improvement of your organizations overall effectiveness and capabilities; and

3. Learning for the organization and for people in the workforce

2017


‘87 Robust QMS

‘15 Integrated system for

organizational excellence

2017


Core Values and Concepts

• Systems perspective

• Visionary leadership

• Customer-focused excellence

• Valuing people

• Organizational learning and

agility

• Focus on success

• Managing for innovation

• Management by fact

• Societal responsibility

• Ethics and transparency

• Delivering value and results

2017


Baldrige Provides a Systems Perspective

The Leading Edge of Validated Leadership and Performance Practice

2017


Allyson Young, K&N Management

“We can’t achieve our mission or vision without the best people. If you don’t spend the resources to select, train, engage, and retain the best people, you or your managers will spend the majority of their time and energy dealing with workforce issues. We strive to treat our workforce as our internal customers, build relationships, and create an experience for them that will leave them delighted.”

2017


Richard Lowe, St. David’s HealthCare

We have a system for ensuring a talented workforce: The organization’s strategic planning process drives the HR strategy, with key metrics such as workforce productivity, turnover, and engagement identified and tracked. HR objectives, which are established as part of annual strategic planning process, are tightly aligned with overall business objectives. Those objectives are also anchored in the organization’s “ICARE” values of integrity, compassion, accountability, respect, and excellence

2017


Diane Brockmeier, MidAmerica Transplant

“Because we’re such a people-centric business, one of our key learnings has been [the need] to have a systematic process to review workforce planning. Having that process has really ensured that we have the right people with the right skills at the right time to deliver what our families and [organ and tissue] recipients need.”

2017


John Heer, NMMC; NMHS; Baptist Hospital

“What’s most common among Baldrige Award winners and other role models is great culture and great people. Culture in a nutshell from my perspective is who you are, how you behave, your relationships… designed to ensure that employees’ highest-priority needs are being met, with character that inspires confidence. [A servant culture is] mission-driven, vision-focused, values-centered, employee-centered, and customer-devoted.”

2017


Employee Engagement Impact

Gallup: 17% higher productivity; 21% greater profitability; less turnover and absenteeism

Advisory Board: correlated with patient satisfaction, 4x better patient safety; 2x better staff retention; 1.5x more likely to receive top performance review

Baldrige: Foundational for sustainable high-performance

2017


Baldrige Executive Fellows Program

“…performance excellence

comes to life!”

Kathy Kearney, John Deere Financial

“The level of passion, enthusiasm, and

excitement was second to none…”

Brad Mitchell, UPS

• In-depth learning from world-class organizations and their senior

executives

• A peer network of fellow executives to tap into now and in the future

• Best practices and solutions to drive improvement in your

organization’s results

• A capstone project to address a unique strategic challenge or

opportunity facing your organization

2017


Baldrige Cybersecurity Excellence Initiative

Help organizations understand the

robustness and effectiveness of their

cybersecurity programs and practices

Help organizations gauge how

cybersecurity efforts align with

organizational strategy

Emphasize the tracking and use of

cybersecurity performance metrics to

drive decision making

Aid and encourage effective use of

NIST’s Cybersecurity Framework

2017


Bruce Kassanoff; Forbes Contributor

When leaders realize that people are what matter most in business, everything else falls in line. Sure, numbers matter. Technology matters. Efficiency matters. But they don't matter nearly as much as people do. To succeed in business, you have to understand and value people. It really is that simple.


2017

Pioneer

Engagement

Commitment

ProgressExcellence

Congratulations!

18 TAPE Recipients out of 113 Baldrige Awards!

baldrige performance excellence program - quality texas …€¦ · 2017 baldrige performance...

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