band-aiding bleeding-edge deployments and maintaining ...hugmn.org/downloads/techday2017/hug mn...

March 15, 2017 – 2:10 – 3:10 PM CST

Mark Wirth / Rob Donahue

Band-Aiding Bleeding-Edge Deployments and Maintaining Compliance with Oracle's Third Party Software Support

2© 2017 The Hackett Group, Inc. All rights reserved. Reproduction of this document or any portion thereof without prior written consent is prohibited.

Agenda

• Oracle Lifetime Support Policy• Support Information• Version Information• Alternative Approaches• Patching• VMware


Audience Question

What version of Oracle EPM are you currently running?• EPM 11.1.2.4.x• EPM 11.1.2.3.x• EPM 11.1.2.2.x• EPM 11.1.2.1.x• EPM 11.1.1.3 or .4 or earlier

Oracle Lifetime Support Policy


Oracle Lifetime Support Policy

Premier Support provides a standard five-year support policy for Oracle Fusion Middleware products. You can extend support for an additional three years with Extended Support for specific releases or receive indefinite technical support with Sustaining Support.Note: unless otherwise noted, each stage of support is provided through the last day of the month.Version GA DateEPM 11.1.2.4 February 2015EPM 11.1.2.3 April 2013EPM 11.1.2.2 April 2012EPM 11.1.2.1 April 2011EPM 11.1.2.0 April 2010


Premier Support

Premier Support provides you with maintenance and support for Oracle Fusion Middleware products for five years from their general availability date. Benefits:• Major product and technology releases• Technical support• Access to My Oracle Support• Updates, fixes, security alerts, data fixes, and critical patch updates• Tax, legal, and regulatory updates• Upgrade scripts• Certification with most new third-party products/versions• Certification with most new Oracle products


Extended Support

Extended Support provides you with an extra three years of support for specific Oracle releases for an additional fee. Benefits:• Major product and technology releases• Technical support• Access to My Oracle Support• Updates, fixes, security alerts, data fixes, and critical patch updates• Tax, legal, and regulatory updates• Upgrade scripts• Certification with most existing third-party products/versions• Certification with most existing Oracle productsNote: Extended Support may not include certification with some new third-party products/versions.


Sustaining Support

When Premier Support expires, if you choose not to purchase Extended Support, or when Extended Support expires, Sustaining Support will be available for as long as you license your Oracle products. With Sustaining Support, you receive technical support, including access to our online support tools, knowledgebases, and technical support experts. Benefits:• Major product and technology releases• Technical support• Access to My Oracle Support• Fixes, updates, and critical patch updates created during the Premier Support stage• Upgrade scripts created during the Premier Support stage Sustaining Support does not include:• New updates, fixes, security alerts, data fixes, and critical patch updates• New tax, legal, and regulatory updates• New upgrade scripts• Certification with new third-party products/versions• Certification with new Oracle products


Critical Hyperion Support Dates

Support Information


EPM Support – Where to Look

There are various tools available to help you identify which software versions are currently supported for your Oracle EPM system products, such as;• Operating Systems (Windows, Unix, Linux and other)• Browsers (Internet Explorer, Firefox, Chrome, Safari, Opera)• Other Oracle products (Oracle DB, Java, WebLogic and other)• Third party products (MS SQL, IBM DB2, Microsoft Office and other)These tools include:• The EPM Support Matrix: http://www.oracle.com/technetwork/middleware/bi-

foundation/hyperion-supported-platforms-085957.html or • The MOS Certification tab: https://support.oracle.com/epmos/faces/CertifyHome• The MOS Certification Community:

https://community.oracle.com/community/support/oracle_hyperion_epm/hyperion_certification_for_epm

For a demonstration of these tools please review the following 5 minute video. This video also gives a useful demonstration about navigating the EPM Certification Matrix.https://youtu.be/tE61dHcBQW4

http://www.oracle.com/technetwork/middleware/bi-foundation/hyperion-supported-platforms-085957.html

https://support.oracle.com/epmos/faces/CertifyHome

https://community.oracle.com/community/support/oracle_hyperion_epm/hyperion_certification_for_epm

https://youtu.be/tE61dHcBQW4


EPM Helpful Link

Here is another helpful link to have at your disposalhttps://apexapps.oracle.com/pls/apex/f?p=20620%3A1%3A0

https://apexapps.oracle.com/pls/apex/f?p=20620:1:0


The EPM Support Matrix

• EPM System Basic Platform• Non-Oracle DBs• Web and Application Servers• Non-Oracle ID and Access Management• IPv6 Certification• Translation Support• Mobile Certification• 11.1.2.0 – 11.1.2.4 Release Compatibility• Document Control


The EPM Support Matrix – Release Compatibility tab


The EPM Support Matrix – Document Control tab

Version Information


EPM 11.1.2.4 Operating Systems

Operating System Version SupportedWindows Windows 2008 SP2+, Windows 2008 R2 (All SP

levels), Windows 2012 (All SP levels), Windows 2012 R2

Solaris Solaris 10 Update 10+, Solaris 11AIX AIX 6.1, AIX 7.1Red Hat Red Hat EL 4 UL7+, Red Hat EL 5 UL5+, Red

Hat 6 UL1+, Oracle Linux Oracle Linux 4 UL7+, Oracle Linux 5 UL5+,

oracle Linux 6 UL1+ with Unbreakable Enterprise Kernel (UEK)

SLES SLES 10 SP4+, SLES 11 (All SP levels)HP-UX HP-UX 11i (11.31)

B.11.31.0803.318a Base Quality Pack Bundle for HP-UX 11i v3, March 2008+


EPM 11.1.2.4 Exalytics

Machine Version SupportedExalytics ExaLogic X2-2 Oracle Linux 5 (UL 5+), Oracle Exalytics In-Memory Machine X2-4

1.0.0.3/1.0.0.4/1.0.0.5 Oracle Linux 5.5 (UEK), Oracle Exalytics In-Memory Machine X2-4 Base Image 1.0.0.6 Oracle Linux 5.8 (UEK), Oracle Exalytics In-Memory Machine X2-4 Base Image 2.0.0.0_el5 Oracle Linux 5.11 (UEK), Oracle Exalytics In-Memory Machine X2-4 Base Image 2.0.0.0_el6 Oracle Linux 6.6 (UEK), Oracle Exalytics In-Memory Machine X3-4 Base Image 1.0.0.5 Oracle Linux 5.5 (UEK), Oracle Exalytics In-Memory Machine X3-4 Base Image 1.0.0.6 Oracle Linux 5.8 (UEK), Oracle Exalytics In-Memory Machine X3-4 Base Image 2.0.0.0_el5 Oracle Linux 5.11 (UEK), Oracle Exalytics In-Memory Machine X3-4 Base Image 2.0.0.0_el6 Oracle Linux 6.6 (UEK), Oracle Exalytics In-Memory Machine X4-4 Base Image 1.0.0.7 Oracle Linux 5.10 (UEK), Oracle Exalytics In-Memory Machine X4-4 Base Image 2.0.0.0_el5 Oracle Linux 5.11 (UEK), Oracle Exalytics In-Memory Machine X4-4 Base Image 2.0.0.0_el6 Oracle Linux 6.6 (UEK), Oracle Exalytics In-Memory Machine X5-4 Base Image 2.0.0.0_el6 Oracle Linux 6.6 (UEK), Oracle Exalytics In-Memory Machine T5-8 Solaris 11.1 SRU7.5, Oracle Exalytics In-Memory Machine T5-8 11.1 1.0.0.4 Solaris 11.1 SRU11.4, Oracle Exalytics In-Memory Machine T5-8 11.1 1.0.0.4 Solaris 11.2 SRU5.5


EPM 11.1.2.4 Databases

Database Version SupportedMicrosoft SQL Server Microsoft SQL Server 2008 (all SP levels

included), Microsoft SQL Server 2008 R2 (all SP levels included), Microsoft SQL Server 2012 (all SP levels included)

Oracle Oracle 10.2.0.4+, Oracle 11.1.0.7+, Oracle 11.2.0.1+, Oracle 12.1.0.1+

IBM DB2 IBM DB2 9.7 and later FixPaks, IBM DB2 9.5


EPM 11.1.2.4 Java and Web Server

Java and Web Servers Version SupportedOracle WebLogic Oracle WebLogic Server 11gR1 (10.3.5 and

10.3.6) Oracle HTTP Server Oracle HTTP Server 11gR1 (32-bit and 64-bit)Internet Information Server Microsoft Internet Information Server (IIS) 6.0+

Microsoft Internet Information Server (IIS) 7.xMicrosoft Internet Information Server (IIS) 8.0Microsoft Internet Information Server (IIS) 8.5


EPM 11.1.2.4 Browser

Desktop Operating System Version SupportedWindows 7 Internet Explorer 9.x, Internet Explorer 10.x,

Internet Explorer 11.xFirefox 31+ ESR Chrome 29+

Windows 8 Internet Explorer 10.xFirefox 31+ ESR Chrome 29+

Windows 8.1 Internet Explorer 11.xFirefox 31+ ESR Chrome 29+

Windows 10 Internet Explorer 11.xFirefox 45+ ESRChrome 29+


EPM 11.1.2.4 Microsoft Office

Office Productivity Suite Version SupportedMicrosoft Office Office 2007 (all SP levels included)

Office 2010 (all SP levels included)Office 2013 (all SP levels included)Office 2016


EPM 11.1.2.4 Identity Management

Office Productivity Suite Version SupportedOracle Oracle Directory Server Enterprise Edition (ODSEE) 11gR1

(11.1.1.3+) (previously called Sun Java Directory Service 7.0)

Microsoft Active Directory 2003 (including Active Directory Application Mode - ADAM); Active Directory 2008, 2008 R2, 2012 (including Active Directory Lightweight Directory Services - ADLDS) Active Directory 2012, 2012 R2 (including Active Directory Lightweight Directory Services - ADLDS)

IBM Tivoli Directory Server 6.3

Novell eDirectory 8.8 SP6

Database providers for user directories Oracle Database 10.2.0.4+, 11.1.0.7+, 11.2.0.1+

Database providers for user directories IBM DB2 9.5, 9.7

Database providers for user directories Microsoft SQL Server 2008, 2008 R2, and 2012

CA SiteMinder 6SiteMinder 12.x

Alternative Approaches


Desktop Options

Some Hackett clients have used the following when confronted with desktop version support issues:• Microsoft Remote Desktop • Multiple Laptops and/or Desktops• VMware Horizon• Citrix XenApp and XenDesktop• Internet Explorer Emulation (version 11 and backwards)

Patching


Oracle EPM Patch Information

See the following documents for detailed information about recommended patches for EPM products:• Document 1481942.1 Available Patch Sets and Patch Set Updates for Oracle Hyperion Shared Services• Document 1321453.1 Available Patch Sets and Patch Set Updates for Oracle Hyperion Financial Management and

Hyperion Tax Provision• Document 1360962.1 Available Patch Sets and Patch Set Updates for Oracle Hyperion Reporting and Analysis, Financial

Reporting and Interactive Reporting• Document 1395593.1 Available Patch Sets and Patch Set Updates for Oracle Hyperion Planning• Document 1396084.1 Available Patch Sets and Patch Set Updates for Oracle Hyperion Essbase• Document 1400076.1 Available Patch Sets and Patch Set Updates for Enterprise Performance Management Architect

and Calculation Manager• Document 1400561.1 Available Patch Sets and Patch Set Updates for Financial Data Quality Management (FDM)• Document 1525518.1 Available Patch Sets and Patch Set Updates for Oracle Crystal Ball, DRM, FCM, HPCM, HSF and

Disclosure Management• Document 2220997.1 Available Patch Sets and Patch Set Updates for Oracle Hyperion Smart View for Office

https://support.oracle.com/epmos/faces/DocumentDisplay?parent=DOCUMENT&sourceId=1400559.1&id=1481942.1









VMware


Oracle EPM Support of VMware

Support Position for Oracle Products Running on VMWare Virtualized Environments (Doc ID 249212.1)--------------------------------------------------Oracle has not certified any of its products on VMware virtualized environments. Oracle Support will assist customers running Oracle products on VMware in the following manner: Oracle will only provide support for issues that either are known to occur on the native OS, or can be demonstrated not to be as a result of running on VMware. If a problem is a known Oracle issue, Oracle support will recommend the appropriate solution on the native OS. If that solution does not work in the VMware virtualized environment, the customer will be referred to VMwarefor support. When the customer can demonstrate that the Oracle solution does not work when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required. If the problem is determined not to be a known Oracle issue, we will refer the customer to VMware for support. When the customer can demonstratethat the issue occurs when running on the native OS, Oracle will resume support, including logging a bug with Oracle Development for investigation if required.

NOTE: Oracle has not certified any of its products on VMware. For Oracle RAC, Oracle will only accept Service Requests as described in this note on Oracle RAC 11.2.0.2 and later releases.https://support.oracle.com/epmos/faces/SearchDocDisplay?_adf.ctrl-state=u2mf27o0c_53&_afrLoop=343764986367466https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=343797151724533&parent=DOCUMENT&sourceId=562663.1&id=249212.1&_afrWindowMode=0&_adf.ctrl-state=u2mf27o0c_175

https://support.oracle.com/epmos/faces/SearchDocDisplay?_adf.ctrl-state=u2mf27o0c_53&_afrLoop=343764986367466

https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=343797151724533&parent=DOCUMENT&sourceId=562663.1&id=249212.1&_afrWindowMode=0&_adf.ctrl-state=u2mf27o0c_175

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