bank of baroda transaction banking department...

Bank of Baroda Transaction Banking Department

Sr.NO Page No. Point/Section Clarification point as stated in the tender document Description oQueries/ Suggestion/Deviationf Query/

Clarification sought by the bidder

Bank Comments/ Amendments

1 6 Date of

Submission

Date of submission of bids We request the Bank to extend the submission date by atleast

2 weeks from the date of release of pre-bid clarifications in

order to allow sufficient time to all bidders

Last date of submission is extended to 10th Aug 2015 at 2:00 PM

2 6 Date of

opening

Date of opening of elegibility cum technical bid Eligible and technical bid shall be opened on 10th August 2015 at 3.00

PM in Bank of Baroda, Transaction Banking Departmetn, Baroda Sun

Tower, Bandra Kurla Complex, Mumbai

3 8 2 This RFP is to deploy 1,000 Offsite / Onsite CDs across

the country on end to end deployment of Cash

Dispensers inclusive of managed services & TIS under

OPEX MODEL or Transaction Pricing Model with end-

to-end solution.

Request the Bank to clarify the ONSITE:OFFSITE deployment

ratio considered under this RFP to asertain the Cost to the

bidder.

Bank is planning for approximately 80-85 % offsite deployments

however, the percenage is indicative and bank has sole discretion to

change the deployment plan between offsite and onsite based on the

business requirement.

4 8 2 The payments shall be made by the Bank for successful

financial and non-financial transactions of the

cardholder at these proposed outsourced CDs as per

terms of payment mentioned on clause 21 of this RFP.

There will be no profit sharing arising out of acquiring

transactions. The indicative number of CDs to be

installed in each zone in India, of the bank is indicated

in Annexure L. Bank reserves the right to change the

number of CDs deployment in zones at any time at its

sole discretion

We presume that the financial and non-financial transactions

mentioned refer to all transactions and not limited to "on us"

transactions. Request the bank to clarify.

We clarify that financial and non financial transaction include "on us" as

well as "off us" transactions.

5 8 Scope of

work,

hardware and

software

requirements

This inter alia means that the ownership / leasehold /

freehold rights of CD & Other related peripherals and

Site will remain with the bidder for off-site locations

Does this mean that the bidder needs to own the asset, invest

capex etc?

Yes, Bidder is to own Assets and invest in CAPEX etc.

6 9 2 The Bank may increase or decrease the number of CDs

to be deployed during the period of the contract.

Request to modify as below:

"The Bank may increase or decrease the number of CDs to be

deployed during the period of the contract."

Bidder needs to understand the specific numbers to arrive at

a competitiive pricing.

RFP Terms remain unchanged

Bank of Baroda Transaction Banking Department, Baroda Sun Tower, Bandra Kurla Complex, Mumbai

Response of prebid queries of RFP No. BCC/TBD/ATM/107/542 dated 11th July 2015 for End to end deployment of Cash Dispensers inclusive of Managed Service & TIS under OPEX model

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Bank of Baroda Transaction Banking Department7 9 3 The Bidder shall provide required technical assistance

for connecting CDs to DR Switch as and when the Bank

requires.

Connectivity of the ATM/ CDs to the DR is a function of the

Bank's switch and the corresponding natting would need to be

done at the Bank's network level. What is expected from the

bidder to enable connecting the CDs to the DR switch?

While bank will do the necessary configuration on the Switch at DC & DR,

the selected bidder need to support in doing the necessary technical

changes if any in their network for routing the network traffic to Banks

DC / DR.

8 9 3 The arrangement is proposed for a period of 5 (five)

years and after completion of 5 years, Bank shall at its

sole discretion exercise its right to continue on

mutually agreed terms

We understand that 5 years contract term starts from go live

of last CD. Request Bank to kindly confirm

5 year terms starts from the date of acceptance of purchase order which

is the effective date as per RFP term clause 32

9 9 Scope of

work,

hardware and

software

requirements

Bank shall notify the sites for deployment of caretaker

and its shifts.

Would the bidder need to include the caretaker charges

within its pricing? Or can the Bank pay for the same at actuals.

If the bidder has to pay, for which all sites should caretaker be

considered?

Bank shall identify the site where caretaker is to be deployed. The

transaction charges shall be paid accordingly, as per agreed terms and

conditions. Bank shall not pay any caretaker charges

10 10 4 The bidder to customize and deploy the display

screens in CDs

Whether Bank is expecting bidder to design and customize the

screens or just deploy the screens developed by bank?

Bidder shall deploy the screens developed by Bank

11 10 4 Loading of TMKs We suggest to supply the TMKs to Service providers on

request instead of bank officials involving in the process of

loading TMKs

Shall be finalised with successful bidder

12 10 Clause 10:

Installation

The CD supplied by the Bidder should support Bio-

metric functions ….. not limited to OS hardening,

Password management, disabling of USB port, anti

virus updation , to protect any attempt by outsider

from unauthorized access to CD.

Request Bank to state the Password management

requirement clearly so that we can scope the same in the

offer

To ensure adequate control over logical access of ATMs bidder to

implement centralised password management system for admin and

bios password also. Bidder is to disable USB ports

13 11 4 Related parties cannot submit bids. In case they do so

both/all bids submitted by related parties are liable to

be rejected at any stage.

Request the bank to clarify the definition of Related Party In the following circumstances bank will have discretion to reject the

entire bid or accept the bid with some conditions stipulated by bank.

1 Bid submitted by holding company and its subsidiary

2 Bids submitted by one or more companies having common director/s

3 Bids submitted by one or more partnership firms / LLPs having

common partners

4 Bids submitted by one or more companies in the same group of

promoters / management

5 Any other bid in the sole discretion of the bank is in the nature of

multiple bids.

Related parties cannot submit bids. In case they do so both/all bids

submitted by related parties are liable to be rejected at any stage.

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Bank of Baroda Transaction Banking Department14 11 5 Bidder should have a prior experience of installing and

maintaining at-least 500 ATMs for a minimum period

of one year as on as on date of RFP in India under total

outsourcing plan ( OPEX in transaction pricing method)

Bidder has deployed and mainitianing more than 10,000 CDs

and CDMs and Cash Recyclers for SBI and its assoicate bank

under CAPEX model. BIdder has significant experience in

deploying, installing and maintaining ATMs across India.

Bidder is also the largest Cash Management company in India.

In this regard, we request the bank to please change this

clause to "Bidder should have a prior experience of installing

and maintaining at-least 500 ATMs for a minimum period of

one year as on as on date of RFP "

RFP term remain unchanged

15 11 5. Eligibility

Criteria

Bidder should have a prior experience of installing and

maintaining at-least 500 ATMs for a minimum period

of one year as on as on date of RFP in India under total

outsourcing plan ( OPEX in transaction pricing method)

Bidder should have a Managed Service Center

operational in India and must be performing managed

services of ATMs including but not limited to 24 X 7

monitoring, call escalation, FLM, SLM, replacing

consumables, housekeeping, EJ pulling, cash

forecasting and cash replenishment etc for atleast 500

ATMs as on date of RFP

Request the Bank to amend this clause as Bidder/ OEM's

authorized agent/ Consortium should have a prior experience

of installing and maintaining at-least 500 ATMs as on date of

this RFP in India under total outsourcing plan ( OPEX in

transaction pricing method)

Bidder/ OEM's authorized agent/ Consortium hould have a

Managed Service Center operational in India and must be

performing managed services of ATMs including but not

limited to 24 X 7 monitoring, call escalation, FLM, SLM,

replacing consumables, housekeeping, EJ pulling, cash

forecasting and cash replenishment etc for atleast 500 ATMs

as on date of RFP.

Bank may look at stipulating Teaming Agreements to be

submitted at the time of RFP submission by the consortium

players.


16 11 Point 5 Bidder Should have a prior experience of installing and

maintaining at least 500 ATMs for a minimum period

of one year as on date of RFP in India under total

outsourcing plan(OPEX in transaction pricing method)

Bidder should have experience of managing more than 500

ATM's as on date of RFP OR the bank should consider

consortium partnership with established companies


17 11 Point 5 Bidder Should have Managed Service Centre

operational in India and must be performing managed

services of ATM's in cluding but not limited to 24X7

monitoring,call escalation, FLM,SLM,replacing

consumables,housekeeping,EJ pulling,Cash forecasting

and Cash replenishment etc for atleast 500 ATM's as

on date of RFP

Bidder should be allowed to form a teaming arrangement

with an established service provider managing more than

10,000 ATM's for EJ Pulling and ATM monitoring as the

balance activities mentioned in the criteria is done by us for

more than 18,000 ATM's as on date for the last 13 years.


18 13 10 The bidder shall furnish Earnest Money Deposit (EMD)

of Rs.25,00,000/-(Rupees Fifty Lakhs only) by way of

irrevocable Bank Guarantee/ Bank Draft issued by

scheduled bank in favour of Bank of Baroda

The EMD deposit amount specified in words and figure is

mismatched. Considering the repeated use of Rs. 25 lacs in

figures in the RFP, the EMD to be furnished is taken as Rs. 25

lacs. Please confirm.

The bidder shall furnish Earnest Money Deposit (EMD) of Rs.25,00,000/-

(Rupees Twenty five Lakhs only) by way of irrevocable Bank Guarantee/

Bank Draft issued by scheduled bank in favour of Bank of Baroda. No

interest is payable on EMD. In Case the EMD is submitted in the form of

Irrevocable Bank Guarantee the same is to be issued by First Class

Scheduled Bank in India for Rs.25 Lakhs with validity for a minimum

period of 6 months inclusive of the claim period from the last date for

submission of offer.

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Bank of Baroda Transaction Banking Department19 15 J Audited financial statements ( Balance Sheet and

Profit & Loss Account) for the last 3 year.

As per Government Norms, there is a statuatory period

available to file Audited Balance sheet till September 2015,

hence request bank to accept provisional balance sheet for

the last financial year 2014-15 and audited balance sheet for

2012-13 and 2013-14.

If last year audited balance sheed is not yet finalised, bidder can submit

provisional balance sheed duly certified by Charterrred Accountant

20 18 15 In respect of onsite CDs the rates will be 70% of rates

quoted for offsite CDs of respective category (with

caretaker / without caretaker).

As per industry standards, for Onsite CDs the electricity is paid

by the Bank as the site is owned by the Bank. However if the

bank insists that electricity is payable by the vendor, then

Onsite CD requires all the cost except for rental. Considering

that rental alone will not be 30% of the overall cost for Offsite

CDs requests the bank to consider 85% of rates quoted for

Offsite CD for Onsite CD.

in case of onsite CD, the electricity cost shall be borne by Bank

21 18 15 The bidder who has quoted the lowest cost will be

arrived based on the Rates quoted for the financial

transactions in offsite CDs as per commercial bid.

We presume the "Rates Quoted" referred is the per

transaction rate. Request the bank to clarify.

Please clarify the scenario where one bidder has quoted

lowest in one category and another bidder has quoted lowest

in other category, considering there are four categories (with

and without caretaker services)

We clarify thatTotal Monthly payout arrived as per Table 1 of the

Commercial Bid ( Annexure K) shall be used to determine L1, L2, L3.

22 19 20 Project Completion period Successful bidder & Bank need to jointly discuss the scope,

challenges, technical integration, NW connectivity etc. after

declaration of the bidder. This may take a minimum period of

2-3 months.

Therefore, request the bank to consider at least 12 months

from the date of signing of SLA


23 19 20 Effective date of Purchase Order: Request Bank to

confirm the purchase order will be issued for all

allocated sites all in one go or shall be given in piece

meal.

Suggest Bank to provide the PO for all location in one go in

order for better planning and logistics arranagement

Bank would give purchase order containing terms and conditions and

total number of deployments. Bank would provide list of locations where

CDs are to be installed subsequently based on requirement.

24 19 Completion

Period

Upon acceptance of the site by Bank, the bidder shall

install the CD within 2 months of the acceptance by

Bank.

Installation period should be 3 months for offsite and 2

months for onsite from the date of Bank approval for offsite

location and release of site order for onsite post readiness


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Bank of Baroda Transaction Banking Department25 19 Completion

Period

Time is the essence of the Contract. Time Period for

delivery, installation, configuration, commissioning

and acceptance shall also be indicated separately by

the bidder and the same shall also be firm and binding.

The successful bidders shall co-ordinate all the

activities relating to implementation of END TO END

DEPLOYMENT OF CASH DISPENSERS INCLUSIVE OF

MANAGED SERVICES & TIS UNDER OPEX MODEL

within the scope. Such facilities and activities shall be

specifically listed out by the Bidders at the time of

submission of the tender in the technical proposal.

Acceptance of site/location in case of OFF site CDs and

location details in case of ON site CDs will be provided

by the Bank. Upon acceptance of the site by Bank, the

bidder shall install the CD within 2 months of the

acceptance by Bank.

The successful bidder is also required to comply the

following time schedule

• 20% of the installations within 2 months from the

effective date.

• 50% of the installations within 4 months from the

effective date.

• 100% within 6 months from the effective date.

The effective date will be from the date of acceptance

of the purchase order and the purchase order is to be

accepted by the selected bidders within 7 days from

the date of purchase order invariably, else the bank

shall treat that the date of acceptance as the 7th day

from date of order for all purposes.

The delay in implementation will attract penalty

/Liquidated Damages as per Terms & Conditions

(clause 53)

Request the Bank to indicate the penalty considerations for

delayed installation as this is not mentioned either in clause

20 or in clause 53.1

Time is the essence of the Contract. Time Period for delivery, installation,

configuration, commissioning and acceptance shall also be indicated

separately by the bidder and the same shall also be firm and binding.

The successful bidders shall co-ordinate all the activities relating to

implementation of END TO END DEPLOYMENT OF CASH DISPENSERS

INCLUSIVE OF MANAGED SERVICES & TIS UNDER OPEX MODEL within

the scope. Such facilities and activities shall be specifically listed out by

the Bidders at the time of submission of the tender in the technical

proposal.

Acceptance of site/location in case of OFF site CDs and location details in

case of ON site CDs will be provided by the Bank. Upon acceptance of the

site by Bank, the bidder shall install the CD within 2 months of the

acceptance by Bank.

The successful bidder is also required to comply the following time

schedule

• 20% of the installations within 2 months from the effective date.

• 50% of the installations within 4 months from the effective date.

• 100% within 6 months from the effective date.

The effective date will be from the date of acceptance of the purchase

order and the purchase order is to be accepted by the selected bidders

within 7 days from the date of purchase order invariably, else the bank

shall treat that the date of acceptance as the 7th day from date of order

for all purposes.

The delay in implementation will attract penalty /Liquidated Damages as

per Terms & Conditions (clause 53.1)

26 20 21 The payments to the bidder will be made on monthly

basis in arrears on aggregated basis by the Bank

centrally after submission of invoices along with the

monthly downtime reports, after deducting applicable

LD if any.

Request bank to provide payment within 7 days after the

invoice submission.


27 21 20 The payments to the bidder will be made on monthly

basis in arrears on aggregated basis by the Bank

centrally after submission of invoices along with the

monthly downtime reports, after deducting applicable

LD if any.

1. We request bank to share the transaction data on daily

basis

2.What will be the course of action in case the payment is

delayed by bank despite all necessary document and details

submitted by MSP. Would bank be paying pre-defined interest

on the delayed payment


28 21 20 Bank will check the report submitted by the vendor

with the reports from the Switch / other monitoring

tool and any discrepancy the reports from the Bank

will be final.

We request bank to allow representation by MSP before

concluding banks report as final


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Bank of Baroda Transaction Banking Department29 21 23 Security deposit if submitted in the form of

Performance Bank Guarantee, the guarantee period

should be for entire contract period with additional

claim period of 12 months i.e. 72 months from the

effective date

Request to modify the guarantee period for the entire

contract period + 12 months on a year on year basis, from

effective date.


30 21 Point 23 The succesful bidders should submit a security deposit

by way of Fixed Deposit/Performance Guarantee

issued by scheduled commercial Bank in India, for Rs

50,000/- per Cash Dispenser in advance

The Bank should consider a Guarantee of Rs 25,000 per cash

dispenser


31 21 Security

Deposit /

Performance

Bank

Gaurantee

The Security Deposit/ Performance bank guarantee for

the entire order should be submitted within fifteen

working days from the date of receipt of the order.

We suggest that the clause be changed to "The Security

Deposit/ Performance bank guarantee for the entire order

should be submitted within fifteen working days from the

date of Signinig of Contract" as BG process can be initiated

with issuing bank only after contract is signed.


32 24 32 Within 21 days from the date of acceptance of the

Order, the selected bidder shall sign a stamped SLA

with the Bank


"Within 21 days from the date of acceptance of the Order, the

selected bidder shall sign a stamped SLA with the Bank on

mutually agreed terms and conditions."

Negotiation rights of bidder is silent in the RFP.


33 24 32 The purchase order is to be accepted by the selected

bidders within 7 days from the date of purchase order

invariably, else the bank shall treat that the date of

acceptance as the 7th day from date of order for all

purposes.

Within 21 days from the date of acceptance of the

Order, the selected bidder shall sign a stamped SLA

with the Bank.

The SLA shall come into effect from the date of

acceptance of the purchase order.

We presume that the "effective date" mentioned in this

clause and throughout the RFP is the date of acceptance of

offer as mentioned in this clause. From the SLA perspective,

we request that the effective date of the contract can be from

the date of installation of going live with the first ATM and

continue up to 5 years from the date of go-live of the last

ATM.


34 24 33 Price quoted by the bidder shall be inclusive of all

taxes except service tax.

We request the Bank to also reimburse any tax introduced in

lieu of Service Tax or any new tax regime introduced which is

outside the bidder’s control. Also request that Bank to

reimburse the Octroi charges, if any at actuals


35 25 21 "Proposal Ownership: The proposal and all supporting

documentation submitted by the bidder shall become

the property of the Bank."

The BIDDER requests that the BID including the pricing details

shared by the BIDDER to be treated as proprietary and

confidential information of the BIDDER.


36 25 36 Right to alter quantities Request to specify the minimum quantity to arrive at a

competitive bid.


37 25 37 "AWARD OF CONTRACT" The BIDDER requests that the terms and conditions of the

contract to be based on the mutual discussion between the

parties.


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Bank of Baroda Transaction Banking Department38 25 36. RIGHT TO

ALTER

QUANTITIES /

LOCATION

In the event of changes in plans of the Bank, bidders

performance or any other reason, Bank at its sole

discretion may change the allocation of zones /

quantities of CD as follows:

We request Bank to consider changes in clause, once the CD is

out of warehouse, change of location can’t be accepted, If at

all Bank still requires to change the location then such

changes shall be at the cost of the Bank and timelines for

delivery shall not be applicable for such CDs.


39 26 39 The Bank reserves its right to cancel the entire /

unexecuted part of Purchase Order at any time by

assigning appropriate reasons in the event of one or

more of the following conditions:

Delay in Implementation of the Project beyond the

specified periods.

Non satisfactory performance of the Project during

implementation.

Failure to integrate / implement the project as per

the requirements of the Bank.

Serious discrepancies noted in the implementation

of the project

Breaches in the terms and conditions of the Order.

Non satisfactory performance of the Project in terms

of affecting the Core Systems of the Bank or the Core

Business of the Bank and the functioning of the

Branches/Offices of the Bank.


"The Bank reserves its right to cancel the entire / unexecuted

part of Purchase Order at any time by assigning appropriate

reasons in the event of one or more of the following

conditions:

Delay in Implementation of the Project beyond the specified

periods.

Non adherence to agreed SLA terms during performance

of the Project during implementation.

Failure to integrate / implement the project as per the

requirements of the Bank as per agreed SLA terms .

Serious discrepancies noted in the implementation of the

project

Breaches in the terms and conditions of the Order.

Non adherence to the agreed SLA terms affecting the

Core Systems of the Bank or the Core Business of the Bank and

the functioning of the Branches/Offices of the Bank.

Any delay or failure to meet the obligations by the bidder due

to a reason attributable to bank shall not be considered as

grounds for termination/cancellation of order"

satisfactory is a relative term, hence request for specification.


40 26 39 The Bank reserves its right to cancel the entire /


assigning appropriate reasons

Bidders will incur significant investments for procuring ATMs/

assets/ site sourcing/ site preparation and operationalizing

the ATMs and will face severe losses in case the contract is

terminated by the Bank mid way. We request the Bank to

provide a minimum tenure of five (5) years for the contract

and not terminate for convenience.


41 26 40 LOCAL SUPPORT We assume that by local support bank means functioning of

ATM 24X7X365 with support of central monitoring setup

Local support means availability of engineer / other resources as per the

requirement immediately, locally

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Bank of Baroda Transaction Banking Department42 26 41 The successful bidder’s aggregate liability in

connection with obligations undertaken as a part of

this Project whether arising under this project

regardless of the form or nature of the action giving

rise to such liability (whether in contract, tort or

otherwise), shall be actual.

The successful bidder liability in case of claims against

the bank resulting from its willful misconduct or gross

negligence, loss suffered by bank due to damage to

real or tangible or intangible property by successful

bidder , its employees and/ or subcontractors or loss

suffered by bank due to infringement of patents,

trademarks, copyrights or such other Intellectual

Property Rights or breach of confidentiality obligations

shall be unlimited.

Request the bank to limit the liability of the bidder to 20% of

the contract value.


43 26 41 "Indemnity: The selected bidder shall keep and hold

the Bank indemnified and harmless from time to time

and at all times against all actions, proceedings,

claims, suits, liabilities (including statutory liability),

penalties, demands, charges, costs (including legal

costs) and expenses, damages, losses and any other

expenses which may be caused to or suffered by or

made or taken against the Bank arising out of: (i) The

breach, default or non-performance of undertakings,

warranties, covenants or obligations by the bidder; (ii)

Any contravention or Non compliance with any

applicable laws, regulations, rules, statutory or legal

requirements by the bidder; Further, the bidder shall

indemnify, protect and save the Bank against all

claims, losses, costs, damages, expenses, action suits

and other proceedings, resulting from infringement of

any law pertaining to patent, trademarks, copyrights

etc. or such other statutory infringements, losses

incurred due to malfunctioning / negligence of the

bidder in respect of CD and other related equipments

by them."

BIDDER would like to clarify that BIDDER is willing to

indemnify only for any breach of any intellectual property of

products as delivered by BIDDER provided such breach of IPR

is solely caused by any act or omission of the BIDDER.

Further, the BIDDER would like to clarify that its

indemnification obligation will be limited to direct claim

amount finally awarded by the court of law and subject to the

Bank: (i) notifies the BIDDER immediately after the claim is

asserted or threatened, (ii) BIDDER has full control over the

defense, settlement or other resolution of the claim, (iii) Bank

does not take a position that is adverse to BIDDER, (iv) at

BIDDER's request, Bank assists the BIDDER in defending,

settling or otherwise resolving the claim, and (v) there is no

modification to the Services without the written authorization

of the BIDDER.


44 26 39. Order

Cancellation

The Bank reserves its right to cancel the entire /


assigning appropriate reasons.

Any order for the CD which is raised by the Bank and accepted

by the Bidder cannot be cancel, we request bank to accept the

change.


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Bank of Baroda Transaction Banking Department45 26 41. Indemnity Under no circumstances Bank shall be liable to the

successful bidder for direct, indirect, incidental,

consequential, special or exemplary damages arising

from termination of this Agreement, even if Bank has

been advised of the possibility of such damages, such

as, but not limited to, loss of revenue or anticipated

profits or lost business.

The Bank shall also indemnify the Bidder for the following:

1. Any death/ injury or damage to any person or property

of the personnel of Bidder while on the premises of the Bank

2. Indemnity for the breach of IPR by the Bank.

Unauthorized modification, copying of the software, using the

same software on more than one hardware.


46 27 41 All indemnities shall survive notwithstanding expiry or

termination of the contract and bidder shall continue

to be liable under the indemnities.

Request to modify as follows:

"All indemnities shall survive notwithstanding expiry or

termination of the contract and bidder shall continue to be

liable under the indemnities for a further period of 1 (one)

year ."


47 27 41 Limitation of Liability

The successful bidder’s aggregate liability in

connection with obligations undertaken as a part of

this Project whether arising under this project

regardless of the form or nature of the action giving

rise to such liability (whether in contract, tort or

otherwise), shall be actual.

The successful bidder liability in case of claims against








shall be unlimited.

Under no circumstances Bank shall be liable to the

successful bidder for direct, indirect, incidental,

consequential, special or exemplary damages arising

from termination of this Agreement, even if Bank has

been advised of the possibility of such damages, such

as, but not limited to, loss of revenue or anticipated

profits or lost business


"The successful bidder’s aggregate liability in connection with

obligations undertaken as a part of this Project whether

arising under this project regardless of the form or nature of

the action giving rise to such liability (whether in contract, tort

or otherwise), shall be limited to 10% of the total annual

contract value"

"The liability of either party in case of claims against the

other party r esulting from its willful misconduct or gross

negligence, loss suffered by bank due to damage to real or

tangible or intangible property by successful bidder , its

employees and/ or subcontractors or loss suffered by bank

due to infringement of patents, trademarks, copyrights or

such other Intellectual Property Rights or breach of

confidentiality obligations shall be unlimited."

"Under no circumstances either party hall be liable to the

successful bidder for direct, indirect, incidental, consequential,

special or exemplary damages arising from termination of this

Agreement, even if Bank has been advised of the possibility of

such damages, such as, but not limited to, loss of revenue or

anticipated profits or lost business."

Indemnification of bidder for above situations is silent in RFP.


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Bank of Baroda Transaction Banking Department48 27 43 "Assignment: The vendors shall not assign to any one,

in whole or in part, it’s obligations to perform under

the RFP/contract, except with the Bank’s written

consent. If the Bank undergoes a merger,

amalgamation, take-over, consolidation,

reconstruction, change of ownership etc., this RFP

shall be considered to be assigned to the new entity

and such an act shall not affect the rights of the

Vendor under this RFP."

The BIDDER requests to include its right to engage third party

vendors in connection with its performance of contract (as

and when required). Further, the right to assign in favour of

affiliate companies / in the event of corporate transaction to

be made mutual.


49 27 41. Indemnity The successful bidder liability in case of claims against








shall be unlimited

Unlimited liability shall be only in case of Willfull misconduct

and breach of Intellectual Property Rights.


50 27 Limitation of Liability We request the bank to cap the liability limit RFP Terms remain unchanged

51 28 45 Within 21 days from the date of acceptance of the

Order by the selected Bidder, the selected bidder shall

sign a stamped SLA with the Bank at the time, place

and in the format prescribed by the Bank. Failure to

execute the SLA makes the EMD liable for forfeiture at

the discretion of the Bank and also rejection of the

selected Bidder.


"Within 21 days from the date of acceptance of the Order by

the selected Bidder, the selected bidder shall sign a stamped

SLA with the Bank on mutually agreed terms and conditions.

Failure to execute the SLA makes the EMD liable for forfeiture

at the discretion of the Bank and also rejection of the selected

Bidder."

Negotiation rights for the bidder is silent in the RFP.


52 28 45 "EXECUTION OF AGREEMENT:

Within 21 days from the date of acceptance of the

Order by the selected Bidder, the selected bidder shall

sign a stamped SLA with the Bank at the time, place

and in the format prescribed by the Bank. Failure to

execute the SLA makes the EMD liable for forfeiture at

the discretion of the Bank and also rejection of the

selected Bidder."

The BIDDER request that the execution of mutually agreed

contract to be completed within a reasonable period time, say

45 days. 21 days period is too short for contract closure.

Format for the SLA shall be mutually agreed and discussed

upon. Clauses shall be mutually agreed upon.


53 28 Point49 No Escalation in price is permitted for any reason

whatsoever. Prices quoted must be firm till the

completion of the contract including warrantt period

The Bank should consider at least a 10% increase in prices

after completion of 3 years


54 29 51 Cash out We request bank to exclude the “Cash Out” on account “Less

Cash” provided by bank or there is no access during night

hours / on holidays for onsite locations.

Bank may consider relaxing the penalty where less cash is provided by

Bank against indent. All other scenerio bidder to provide for adequate

cash.

of 30

Bank of Baroda Transaction Banking Department55 29 51 Installation of CD Delivery Channel is of critical

importance for the Bank and therefore, it requires an

uptime of minimum of 96% for Metro and Urban areas

and 95% for Semi-Urban and Rural areas (excluding

the first three calendar months in which the CD is

installed) is expected after taking into account the

following exclusions

In addition to the exclusions provided by the Bank, request to

include the mass network downtime during monsoon/ force

majeure situations under the exceptions for uptime guarantee


56 29 51 it requires an uptime of minimum of 96% for Metro

and Urban areas and 95% for Semi-Urban and Rural

areas (excluding the first three calendar months in

which the CD is installed)

We recommend following uptimes: 95% for Metro and urban

areas & 94% for semi-urban and rural areas


57 29 51 Power failure above 8 hours. The downtime exclusion provided by Bank for power outage is

beyond 8 hours. However, under 'Power conditioning

equipments' in page 78 of the RFP document, the Bank has

sought 2 KVA UPS with battery back-up for 4 hours. Request

the Bank to clarify

2 KVA UPS is minimum, Bidder may install UPS of higher capacity

58 29 51 Uptime Guarantee We request Bank Following points to be included in the

exclusion list.

1. Vandalism, including Glue applied on the pin pad and

function keys.

2. Downtime due to government related outages like

road/electrical/digging work done in the area.

Shutting down of ATM/shutter being pulled down in sensitive

areas due to security issues in the night.

Following points are included in exclusion list for calcualtion of uptime :

1. Vandalism, including Glue applied on the pin pad and function keys.

2. Downtime due to government related outages like

road/electrical/digging work done in the area.

3.Shutting down of ATM/shutter being pulled down in sensitive areas

due to security issues in the night.

4. Bank dependant outage in switch, core banking, bank managed

network in onsite CD

59 29 52 Failure to ensure minimum availability (post applicable

exclusions for Downtime) per CD calculated on

monthly basis

Request the Bank to cap the penalty at 10% RFP Terms remain unchanged

60 29 52 Failure to ensure minimum availability (post applicable

exclusions for Downtime) per CD calculated on

monthly basis

Since the availability is calculated at per CD level, request that

the penalty be also applicable at CD level


61 29 52 PENALTY FOR NON MAINTENANCE OF UP-TIME Penalty proposed by bank is very high. Considering the fact

that all investment will be done by the MSP and maintaining

the uptime is in more interest of MSP, penalty on down time

are unwarranted and only adds to transaction loss which MSP

will incur due to down time


62 29 52.Uptime

Penalty clause

There is no distinction in Penalty clause based on

availability of Overnight Vaulting Facility (OVF).

Request Bank to consider partial exemption in Penalty

for Metro/ Urban ATMs without OVF facility.

OVF will ensure that the ATMs are timely loaded with

minimized downtime due to Cash unavailability. Cases, where

the OVF would not be available, Bidder should be given

exemption in Penalty to ensure operational cost optimization


63 29 Point 29 Penalty for Non Maintenence of Up- time The penalties are on the higher side and we propose it to as

mentioned below


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Bank of Baroda Transaction Banking Department64 30 53 In case the bidder fails to comply with the time

schedule as per clause 20 on account of factors

attributable to the bidder, Bank may take following

action as a part of penalty:

Cancel unexecuted orders of defaulting bidder and

transfer the same to other bidder.

Terminate the contract.

All the above penalties are independent of each

other and are applicable separately and concurrently.

Above penalty is not applicable for the reasons

attributable to the Bank and Force Majeure.


"In case the bidder fails to comply with the time schedule ,

including extensions if any, as per clause 20 on account of

factors attributable to the bidder, Bank may take following

action as a part of penalty:

Cancel unexecuted orders of defaulting bidder and transfer

the same to other bidder.

Terminate the contract.

All the above penalties are independent of each other and

are applicable separately and concurrently.

Above penalty is not applicable for the reasons attributable

to the Bank and Force Majeure.

The overall penalty chargeable in accordance with the terms

of this RFP shall be limited to 10% of the total annual

contract value "


65 30 53.2 If the successful bidder fails to complete the due

performance as per this Agreement, bank reserves the

right to terminate the contract and recover Liquidated

Damages 10 % of contract value.


"If the successful bidder fails to complete the due

performance as per this Agreement, bank reserves the right to

terminate the contract and recover Liquidated Damages 10 %

of total annual contract value."


66 30 53.2 Liquidated Damages Bank has stipulated 10% of order value as penalty for non

performance. Such a penalty is very high and unsustainable to

any SP. Hence, request the bank to suggest an alternate

method like 500 per month for delay


67 30 54 Cash Forecasting/indenting Request the bank to add a clause for loss of transactions due

to unavailability or limited cash provided by nodal branch, the

bidder must be allowed to bill for the opportunity loss for that

period/day.


68 30 54 CASH FORECASTING We request bank to omit the cash out penalty as this would

only add to loss. Also all denomination out to be considered

as cash out


69 30 53.2

Liquidated

Damages

The decision taken by BOB in this regard shall be final

and Service Provider shall not dispute the same

We request Bank to consider the clause, In case the Bidder is

able to prove that the Bidder is not responsible then the Bank

shall not be entitled to levy penalties and claim liquidated

damages.


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Bank of Baroda Transaction Banking Department70 30 53.2

Liquidated

Damages

If the successful bidder fails to perform its obligation

as per this Agreement then bank reserves the right to

get the balance work executed by another service

provider as per choice of bank and successful bidder

shall be liable to bear the expenditure which bank may

incur for the execution of balance work and its

completion.

In case the Bank terminates for any reason what so ever, the

Bidder shall only support in migration of the CDs. The Bidder

shall not be liable for any other cost/ expenditure incur by the

Bank in appointing, executing the Contract with another

vendor


71 31 54 Cash forecasting:If switch receive currency out

message in respect of all configured / present

cassettes in the machine.

1. Based on the switch cash out message, we cannot accept

any cash out penalty. We can accept the penalty on balance

left in the ATM which is less than & equal to Rs 25000 and

ATM is not dispensing.

Cash out will include either of the following situations for the purpose of

imposing penalty:

1.Cash balance is less than Rs.25,000 as per switch / monitoring system

report

2. If switch receive currency out message from all configured / present

cassettes in the machine at any time (need not be simultaneous) during

two consecutive cash loadings.

72 31 54 CD / ATM is out of any denomination 2. Cash out should be accepted where Total Balance is more

less than 25000 and ATM is not dispensing, but denomination

wise cassette out cannot be accepted . Bank to ensure to

provide require denomination as per the ident for the

loadings to be carried out as per the agreement and to avoid

cash outs.

The clause of CD / ATM is out of any denomination for cash out is

removed

73 31 54 The bidders forecasting shall ensure that adequate

cash is loaded during weekends/continuous

holidays/festivals etc. The bidder shall ensure

maximum cost benefit to the Bank.

Is bank providing us any target on CER? This needs to be

checked because accordingly our loading runs will be planned.

It is clarified that the vendor is to make utmost efforts to ensure

optimum cash is loaded in Cash Dispensers and ensure maximum cost

benefit to the Bank.

74 31 54 For cash out of CDs a penalty of Rs 1,000/- per

instance / per day will be levied

Request the Bank to exclude the condition of Bank not being

in a position to provide the cash as per the denomination

indented by the MSP from the penalty calculation


75 31 54 The bidders forecasting shall ensure that the ATMs are

not deficient of cash at any point of time except in

case of force majeure situations. For cash out of CDs a

penalty of Rs 1,000/- per instance / per day will be

levied

Penalty for cashout of Rs.1,000/- per instance is way high.

Request the bank to reduce it to Rs.500/- per instance. Also

link branch is required to provide cash to CRA as per indent in

a timely manner else the penalty should not be imposed


76 31 55 In case counterfeit currency is dispensed from CD, the

responsibility will be of the vendor and penalty of Rs

10000/- per instance would be levied.

The cash management services are subcontracted to CRA

vendors and the bidder always try to acertain by the means of

audits that the processess are not breached, request the bank

to have a nominal penalty for this.


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Bank of Baroda Transaction Banking Department77 31 55 Bank has adopted clean note policy as per RBI

directives i.e. the note packets are not stapled or

stitched and instead sorted and banded horizontally.

As such while receiving the cash the Successful Bidder

would count the currency notes and ensure that there

is no fake currency note in the packet in the Bank’s

premises itself. Bank will not provide any

infrastructure in the Banks Premises to check fake

currency. Bidder should ensure correctness,

genuineness of the cash and shall take the CD fit

currency notes to its possession. Once the note

packets are taken out of Bank’s premises the Bidder

would be responsible for shortage and fake currency if

any, noticed subsequently. In case counterfeit

currency is dispensed from CD, the responsibility will

be of the vendor and penalty of Rs 10000/- per

instance would be levied.

Bank is supposed to provide sorted cash to CRA and Bank

should provide required space for CRA to check all cash in

atm. We can ask CRA to do the sorting of cash in Branch

permises, Bank has to provide required space and

infrastructure to check and count all notes .


78 31 55 The insurance shall be on amount equal to 100% of

the total value of equipments on “all risks” basis,

including war risks and theft and robbery clauses, valid

for a period up to the contract period. The bidder /

vendor should ensure that the entire cash of the Bank

handled by it , in transit, in vault and in CD is

adequately insured with the bank as beneficiary and

Loss Payee endorsement in favour of the Bank. Copy

of the insurance should be submitted to the Bank.

Insurance value should be as per the actual value of

cash being handled at each vault location and or in

transit. In case of any loss/cash loss, the bidder should

reimburse the loss amount to the Bank within five

days of the loss, without waiting for settlement of

Insurance claim. The cost of premium for such

insurance shall be borne by the bidder / vendor

Bidder / Vendor shall maintain, at their expenses

insurance cover for the deliverables including CDs and

accessories, UPS and other infrastructure deployed at

the site. Vendor shall maintain at their expense such

insurance as will fully protect it from any claims for

damage for bodily injury, including death or for

property damage that may arise from operations

under this project. Though the Bank has a right to

demand Vendor to produce certificate of insurance or

self-insurance for Banks inspection, it shall not create

CRA will ensure about Cash In Transit and Cash in Vault

insurance, But we need to take care on Insurance of Cash in

ATM/CD which will be aditional cost which need to be

included in the Cash management cost .


79 31 55 CLEAN NOTE POLICY Penalty proposed by bank is very high. Penalty, if any to be

levied only post proper investigation and proof available with

bank


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Bank of Baroda Transaction Banking Department80 31 55 the responsibility will be of the vendor and penalty of

Rs 10000/- per instance would be levied.

It is difficult to identify Fake note during cash withdrawal.

Customer who has withdrawn cash and found suspect / fake

note has to be captured in CCTV else MSP / CRA is not liable

for losses and penalty.


81 31 56 The bidder / vendor should ensure that the entire cash

of the Bank handled by it , in transit, in vault and in CD

is adequately insured with the bank as beneficiary and

Loss Payee endorsement in favour of the Bank.

Vendor is required to reimburse the bank without waiting for

settlement of Insurance claim. Therefore, keeping Bank as the

beneficiary is not be required.Also, we take an umbreall policy

that covers all of our customers

so its administratively difficult to have a specific policy having

bank as the beneficiary

Before settling the amount, there will be a minimum

formalities to be completed which may at least take a month.

So, request the bank to amend this to 30 days


82 31 56 INSURANCE Bank will be made loss payee only for the insurance pertaining

to cash i.e Cash in ATM/Cash in Transit/ Cash in Vault. For the

equipment and site the loss payee will be MSP


83 31 55. Clean note

policy

As such while receiving the cash the Successful Bidder

would count the currency notes and ensure that there

is no fake currency note in the packet in the Bank’s

premises itself. Bank will not provide any

infrastructure in the Banks Premises to check fake

currency. Bidder should ensure correctness,

genuineness of the cash and shall take the CD fit

currency notes to its possession.

In case any verification is required to be done by the Vendor

for any fake/ forged note/ shortage then the Bank shall be

required for provide the note sorting machine. For vendor its

not possible to carry the note sorting machines to bank

premises.


84 31 Insurance In case of any loss/cash loss, the bidder should

reimburse the loss amount to the Bank within five

days of the loss, without waiting for settlement of

Insurance claim.

We request bank to increase the timeline for reimburesment

to 7 days.


85 31 Point 55 In Case of Counterfeit currency is dispensed from CD,

the responsibility will be of the vendor and penalty of

Rs10,000/- per instance would be levied

We recommend that the penalty should be toned down to Rs

5000/- per instance


86 32 58. Negligence the Bank shall have the right to cancel the Contract

holding the Contractor liable for the damages that the

Bank may sustain in this behalf. Thereafter, the Bank

may make good the failure at the risk and cost of the

Contractor.

Bidder shall only be liable for the transition cost and shall not

be liable for any other cost which may have incurred by the

Bank.


87 33 60 Termination Clause is silent regarding the cure period. Request to provide

30 days prior notice for remedying any breach of terms

under the SLA

Shall be discussed with successful bidder/s

88 33 60 The bank may takeover the CD, UPS and VSAT at an

aggregate value of Rs.1000/- per site plus taxes at the

end of the term

Request bank to consider revising the takeover price to

Rs.5000/- for each CD post completion of the term.


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Bank of Baroda Transaction Banking Department89 33 60 The Bank reserves its right to cancel the entire /

unexecuted part of the Purchase Order/LOI at any

time by assigning appropriate reasons and recover

expenditure incurred by the Bank

Request the bank to clarify what is the expenditure

mentioned in this clause


90 33 61 It is the responsibility of the bidder to rectify the audit

observations at the earliest.

The bidder would not be privy to the audit observations at the

time of bidding for the RFP. Request the bank to confirm

whether the audit observation can be complied at mutually

agreed terms and conditions, & cost of audit to be borne by

Bank.


91 33 61 "INSPECTION & AUDIT OF THE SERVICES: The Bidder

shall extend full cooperation to the Bank’s authorised

personnel, its auditors (internal and external), and

authorised personnel from regulatory and statutory

authorities to inspect and audit the solution/facilities

in their site. In case any of the services are outsourced

/ assigned / subcontracted to third party vendor by the

Bidder, it will be the responsibility of the Bidder to

ensure that the authorities / officials as mentioned

above are allowed to inspect the third party products

and related process. It is the responsibility of the

bidder to rectify the audit observations at the earliest."

Any inspection / audit will be cooperative of BIDDER’s

confidentiality and security restrictions and guidelines; and

any other conditions as to bearing of costs shall be subject to

parties mutually agreed terms.


92 34 62 Non disclosure of information Request to make this clause mutual as bidder also shares its

confidential and proprietory information


93 34 62 "NON-DISCLOSURE INFORMATION" The BIDDER requests that the confidentiality obligtion to be

made mutual.


94 36 Repeat Order Bank at its discretion may go for repeat order of

maximum of 1,000 Cash Dispensers under the same

terms and conditions.

We request the bank to clarify the time line by which

additional order will be placed and the end date for execution

of the aditional order


95 48 8 d) Deposit Pickup Request the bank to clarify the scope as the CDs will not have

any depository module so bidder is not liable for this service.

The requirement is removed

96 50 1.1 There could be few exceptions like premises in Malls,

Shopping Centre etc where infrastructure facilities like

lifts, escalators are available

Request bank to confirm whether Stand alone ATM without

TIS (Shop N Shop) shall be allowed in Mall locations

Bidder shall be allowed to install CDs at high potential areas with proper

casing / enclosures as per Bank's branding and approval

97 50 1.1 Request bank to share the active card holder base to

the bidder for the location allocated.

1. Request the Bank to share the active card base for each of

the alloted locations.

2. Request Bank to also share the existing ATM locations to

avoid additional site identification in the same location.

Available detail shall be shared with successful bidder

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Bank of Baroda Transaction Banking Department98 50 1.1 Bidder to take Banks in principal approval before

finalization of site.

Bidder can send an email for approval of the site identified to

a designated authority centrally. Request Bank to allow

deemed acceptance if a site selected if there is no response

beyond 7 days from intimation by MSP to the Bank. Request

Bank to have a dedicate SPOC at central office for site

approval coordination with Banks zonal office.

Bank's regional office shall approve the site. Therefore bidder is to

coordinate with regions for approval of the sites.

99 50 1.1 The bidder should get in-principle approval from the

Bank for the site before proceeding with the final

installation

Request bank to give free hand on selection of Off Site

locations as it is a outsourced Project and since the revenue is

based on Transactions. Approval for offsite locations from

regional offices or branches will become additional process

and will lead to delay in implementation


100 50 1.1 The site should be such that a minimum of 150

successful transactions per day should happen. Lead

time of 3 months will be given to attain minimum of

150 daily transactions

While the Vendor would select sites for getting maximum

transactions, but factors like customer behaviour, card issued

base, active cards, and such factors would be beyond

Vendor’s control. Hence we request that this clause be

deleted .

It is desirable to get 150 transactions per day.

101 50 1.1 There could be few exceptions like premises in Malls,

Shopping Centre etc where infrastructure facilities like

lifts, escalators are available

Request the bank to quantify how many number of such site

would be required. Also request the bank to indicate the

threshold for the rent in such locations beyond which the

bank will bear the charges

Installation at high footfall centres like shopping Mall is to ensure high

usage of CDs. Bank will not bear any rent either partly or fully for such

installations

102 50 Annexure-I -

1.1

Scope: WE request the bank to fix a timeline for in-principle approval.

If not, the site would be deemed approved.

Bank would advise the approval within maximum of 14 working days

after offer is made to bank. In case approval is not given by bank within

agreed period, it would be deemed as site is not approved by bank

103 51 2.1 Off-Site Location We request Bank to consider the Maximum Rent Cap for

identify the sites at suitable locations


104 51 2.2 ON-SITE LOCATIONS Request the bank to clarify if the Bank will provide LAN

cabling & port till the ATM site.

At onsite ATM, LAN cabling & port shall be provided by Bank

105 51 2.3 The bidder will not transfer or sell or surrender or

vacate the site or enter into any contract or order with

any other Bank or entity for the site without Bank’s

prior permission

Such factors in some cases will depend on the span of

contract with the landlord and hence the Vendor may have to

surrender if the landlord does not intend to continue with the

lease arrangements and for any other such factors


106 51 2.3 The Bank also may request/advise the bidder to

relocate the CD to any other location due to

administrative exigencies. Under such circumstances

bank will bear the cost.

The consent for relocation ATM has to be mutually agreed by

both parties. We also request bank to allow MSP to relocation

of low transacting site in if required.

Bidder may relocate the site after obtaining formal approval from bank.

The cost of relocation in such case shall be borne by Bidder

107 51 2 - 2.1 Payment of Rent Request the bank to clarify the outmost limit of rent the

bidder is expected to pay for sites. Please modify the clause

and add the upper limit post which bank is liable to pay rent

for those sites requested by zones or regional offices.


of 30

Bank of Baroda Transaction Banking Department108 51 Annexure -

I:Scope of

Work / SITE

IDENTIFICATI

ON AND

IMPLEMENTA

TION

SERVICES /

2.2 On-Site

Location

The Bank at its own cost will make arrangements for

providing electrical power supply upto the CD Room

and separate meter / sub meter for the onsite CD.

We request that stable power be provided by Bank as well. RFP Terms remain unchanged

109 51 Annexure -I:

Scope of Work

/SITE

IDENTIFICATI

ON AND

IMPLEMENTA

TION

SERVICES / 2.1

Offsite

Location

Identification of site at suitable locations and entering

into lease agreement/ownership after obtaining

Bank’s approval for the centers where new CDs are

proposed to be deployed.

We request clarification if specific offsite approvals are to be

obtained from Bank

Bidder shall take approval from the bank before finalising the site

110 51 I-2.1a a. Identification of site at suitable locations and

entering into lease agreement/ownership after

obtaining Bank’s approval for the centers where new

CDs are proposed to be deployed

We request the bank to please clarify that whether there will

be a cap on site rental value. We request the bank to consider

this cap and beyond this cap, the bank should pay additionally

or as top up per transacaction for premium location or bank

mandated sites.


111 51 i-2.3 The Bank also may request/advise the bidder to

relocate the CD to any other location due to

administrative exigencies. Under such circumstances

bank will bear the cost.

We request the bank to clarify what relocation means. Does it

mean that entire apyment for site relocation including rental

advance will be apid by the bank. Also, will the bank pay for

new TIS on site along with the shifting cost.

In such case, bank shall only pay the actual cost of transporation of

equipments to new place

112 52 2.3 The relocation should be executed within 30 working

days from the date of the approval provided by the

Bank, failing which that CD shall be considered as

under downtime from the 31st working day onwards.

In case of relocation to those states where waybill

requirements are applicable, bank is requested to provide

grace period for such states. Also the bank will be required to

arrange for the waybill.


113 53 3 However the Bank reserves the right to change the

switching interface at any point of time. In such cases

it will be binding upon the selected Bidder to provide

the required support to commission the CDs with new

switching interface without any additional cost to the

Bank

Since a new Switch interface will involve effort and time from

the Bidder’s end, we request the Bank to discuss the cost

mutually. Also the bidder will not be privy to the capabilities

and interface requirements of the new switch.


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Bank of Baroda Transaction Banking Department114 53 4 All off – site CDs should be networked by using reliable

connectivity. The acceptable network technologies are

Leased Line, CDMA, RF with licensed frequency, VSAT

[Ext-C band, Ku band VSAT]. Any other newer

technologies like 3G / 4G may be acceptable. However

all the technologies should be implemented subject to

IT security policy of Bank

Can existing connectivity be utilized between bank DC/ DR

and bidder data center or does bank expect the Bidder to

setup whole new network infrastructure and establish

connectivity across all sites?

If bidder has any network infra already provided to bank, the same may

be utilized, however the requisite backhaul bandwidth for the new

requirement needs to be factored as part of the commercials.

115 53 I.4.i The backhaul connectivity between the bidders

NOC/POP to the Bank’s DC and DRC should be

provided by the bidder and end to end should be

secured and also should support IP Sec , 3DES, etc.

Does the bank intend to use IPSEC? Yes, Bank intend to use IPSEC

116 53 I-4 NETWORKING FOR CONNECTIVITY OF CDS

All off – site CDs should be networked by using reliable

connectivity. The acceptable network

technologies are Leased Line, CDMA, RF with licensed

frequency, VSAT [Ext-C band, Ku band VSAT]. Any

other newer technologies like 3G / 4G may be

acceptable. However all the technologies should be

implemented subject to IT security policy of Bank.

We request the bank to clarify what will be the minimum

bandwidth required for the Cash Dispenser according to

requirements of the RFP

Bidder is to provide sufficient bandwidth for smooth CD operation

according to make of CD being deployed.

117 54 I.4.n The backhaul links should have in-built redundancy.

One link should be wired line from one service

provider and redundant link should be wired from

another service provider in both DC and DRC.

We request Bank to confirm whether bidder can provide

single router for terminating both SP last mile

No. Bank requires redundancy both on router as well as link level.

118 54 I.4.n The backhaul links should have in-built redundancy.

One link should be wired line from one service

provider and redundant link should be wired from

another service provider in both DC and DRC.

We request Bank to confirm whether bidder can use existing

DC & DR physical last mile & Router --- by creating a logical

partition and different MPLS VRF for this project.

If the existing MOF Router can be used with logical partician

for WAN, please confirm whether we can use the same LAN

interface for routing of traffic.

MPLS is OK. But the network should be capable for supporting IPSec. DC

& DR network should be identical.

119 54 I.4.t Network should adhere to the following security

aspects IPSec Tunnel for the CD traffic

Please confirm if IPSEC is to be initiated from VSAT modem to

DC Router.

Yes, IPSEC is to be initiated from VSAT modem to DC router

120 55 Annexure-I Archival and retrieval of images / video footage The EJ pulling/Software distribution solution does not pull

images and videos. Hence, request the bank to delete this

requirement.


121 55 Annexure-I: 6-

B

Preventive Maintenance Normally, PM will be carried out for CDs once in a quarter.

The other equipment's may be removed from the mandatory

PM requirement. Moreover, as the model is transaction

based, the responsibility may be left with SP


122 55 Clause 5:

Security

Mandatory Physical Security Requirements as per

guidelines issued by NPCI

We request the Bank to state the requirement in detail or

refer to specific NPCI guidelines

Shall be shared with successful bidder

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Bank of Baroda Transaction Banking Department123 55 I.5 In future, Bank may carry out design modification

and/or application addition to the Bank’s network,

including modification for the security policy

implementation. Accordingly, bidder should carry out

necessary configuration changes in their network, as

advised by the Bank time to time and no additional

cost will be borne by the Bank in this regard

Request bank to consider such modification at mutually

agreed T&C.


124 55 I.5 Mandatory Physical Security Requirements as per

guidelines issued by NPCI

We request the Bank to state the requirement in detail or

refer to specific NPCI guidelines


125 56 I.6.D. FLM and

SLM

Monthly submission of the video images to the

Branches with acknowledgment.

Request the Bank to consider submission of the video images

once in 90 days instead of monthly. Additionally the vendor

can provide the video footage on case to case basis on

request from Bank

Vendor is to submit the video image once on a quarter.However on

specific requirement of images / foogtages on case to case basis at the

request of bank, Bidder is to provide the same immediately.

126 56 I.6.E. Online

Monitoring of

CDs

Consolidation of settlement, reconciliation reports and

data.

Request the Bank to elaborate the scope of setlement and

reconciliation

Bidder shall provide all information / necessary documents as required

for reconciliation / settlement / dispute resolution etc. by bank or bank's

service provider. The document may include but not limited to, Cash

replenishment report, Journal, cash counter report etc.

127 56 vi. Centralized monitoring and control over access to

safes.

This need to be added in comercial , as we need to instal OTC

lock (SNG/MHL etc)


128 57 i Cash replenishment at CDs and ensuring cash

efficiency.

Need clarification on CER. Has bank provided any target? Utmost effort is to be made by the bidder to keep optimum amount of

cash in cash dispensers.

129 57 iv Forecast and recommend suitable cash level for each

CD based on the evaluation subject to compliance of

internal procedure / limit set for cash retention for

individual CD.

Does MSP need to provide ATM limit (based on the bank

provided dispense pattern of last 6 month) or bank will

provide ATM wise cash limit for all ATM.

Shall be discussed with successful bidder

130 57 v. There should not be a gap of more than 2 days

between each EODs. There should be minimum of 15

cash replenishments in a month. The bidders should

furnish the details of the replenishments made during

the month along with the bills for payment. Penalty of

Rs 500/- will be collected per shortfall in the

replenishments cycle.

We will schedule loading/EOD on every alternate day but MSP

should not be ressposnible for any penalty where loading

/EOD not done due to Power/Any technical issue in ATM


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Bank of Baroda Transaction Banking Department131 57 x. The CRS agency shall take adequate insurance policy

with Bank Clause for the value of entire cash

throughout the Cash Replenishment Services Cycle for

all sorts of risks including fidelity clause arising from

acts of omission / commission / dishonesty of its

employees and / or its authorised agents. The loss-

payee endorsement of such insurance policies shall be

in favour of the Bank and it shall be ensured that the

amount of claim, if any, shall be paid by the insurance

companies directly to the Bank. Copy of the Insurance

policy should be submitted to the Bank. The CRS

agency shall pay the premium for obtaining insurance

cover. Insurance policy should be in force.

CRA agency is taking required insurance on CASH IN

TRANSIT,CASH IN CRA VAULT AND FIDELITY INSURANCE.


132 57 24 x 7 continuous monitoring of availability of cash in

the network of CDs through Incident Management

Tool and ensuring no cash out scenario for any of the

CD.

On line Cash feed also should be provided by Bank for Cash

monitoring,

Bank is exploring the possiblity of providing real time availibility of cash

balance, detail shall be shared with successful vendor

133 58 6.I.V Penalty of Rs 500/- will be collected per shortfall in the

replenishments cycle

We request bank to omit said clause RFP Terms remain unchanged


I.v

CRA: There should be minimum of 15 cash loadings CRA is very expensive and hence mandating 15 loadings esp.

in rural and S-urban areas would be a big challenge.

Therefore, bank may fix a minimum of 6-8 loadings per

month. Alternatively, the bank can fix a minimum level of 5

lacs in the ATM at any point of time. Additionally, we request

you to waive the penalty proposed for shortfall

Metro / Urban areas - Minimum 15 loading

Rural / Semi urban - Minimum 12 loading

However, bidder is to ensure adequate cash at all times including

weekend, holidays etc.


I.xiii

BG-50000 Under Clause 23, bank has already stipulated a BG. Therefore,

as requested, bank may have a comprehensive BG @ 10000

per CD which may be renewable on yearly basis


136 59 I.6.K(I)

e.Surveillance

The successful bidder through its partner or

subcontractor has to provide e-surveillance services

for the sites wherever care taker is not deployed and is

to take complete responsibilities for the security of the

sites.

1.Request bank to confirm no of cameras for e-Surveillance &

Sensors & alarm .

2.Is Full-time monitoring of site is required by backoffice

team.

3. Would e surveillance be also required in sites where the

caretakers are deployed?

1. Minimum two cameras, more cameras may are to be provided if

required by Bank.

2. Real time e-surveillance by back office.

3. e-Surveillance at caretaker site is optional

137 59 I.6.K(I)

e.Surveillance

K (i) V 180 days video footage Request bank to consider keeping for 90 to 120 days to

reduce operational cost and back up capacity.


138 59 K e-Surveillance Request the bank to clarify whether the requirement is of

High end E-Surveillance monitoring solution or video

recording through internal & external cameras would suffice.

Bidder shall monitor the site with High end e-surveillance with real time

monitoring

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Bank of Baroda Transaction Banking Department139 59 K(i)(viii).e-

Surveillence/

Dispute non

redressal

penalty

Bank is requested to revisit the Turn Around Time for

providing footage in case of disputes. Also, Bank is

requested to limit the penalty on non delivery of

footages to dispute amount.

Retrieving images from CDs located in remote/ restricted

accesibility locations may involve visits to site, which will be

difficult to be serviced with in 1 day


140 59 K(I).VIII To provide all information on video footage / images

to Bank, Police authorities or any regulatory authorizes

within 1 day of request whenever demanded.

Request the Bank to amend TAT for providing footage /

images to be made 2 days. Request the Bank to accept either

one of external or internal camera footages.



L

Customisation While bidder can absorb the customization cost at its end, i.e.

customization of its monitoring tool, but bidder would have

no idea whether there is customization required at bank

switch end and the connected cost. Hence request bank to

bear the cost of Switch customization, if any


142 60 K(I).VIII Bank may be imposed penalty on failure to provide the

video footage / image. In such case penalty of

Rs.10,000 or amount of dispute along penalty

whichever is higher shall be imposed on the bidder.

In case of non-providing of video footage / image MSP will be

responsible for disputed amount. Request the Bank to delete

the penalty of Rs. 10000 for such incidents.



M

Change in infrastructure SP can supply all HW and SW as per the current regulatory

requirement. No SP can factor the cost for future requirement

and hence such upgrades or regulatory requirements should

be mutually discussed for commercials, timelines etc.


144 61 I.6.O Shifting

of CD / Site

As an ongoing process, the Bank will review the

performance of the off-stie CDs on daily basis. In case

number of transactions in a CD does not surpass the

targeted level i.e. hits are low / performance is low or

any other reason, the Bank may direct to shift the off-

site CD. The Bidder will shift the CD to a new site, at

their expenses within the time frame agreed with the

Bank

The low hits in an ATM could be a result of various factors not

attibutable to the bidder. It also could depend on another

Bank ATM deployed near the Bank's ATM site, which would

be beyond the bidder's control. Hence relocation under this

category should be agreed on mutual basis


145 61 O In case of shifting of any CD is required to be carried

out from one site to another due to any reason not

attributed to the Bank, selected bidder will be required

to again follow the process mentioned in point 2.3

above. No additional cost will be paid by the Bank for

the relocation

Cases like road widening/ building

redevelopment/Demolition, etc that are beyond control of

MSP. Request the Bank to consider @ actual expense incurred

for shifting and relocation of site.


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Bank of Baroda Transaction Banking Department146 62 J.A.6 Windows 7 or above with latest service Pack.

Compatible with Base24 Switch

Connectivity. V-SAT / Leased Line / ISDN / CDMA

technology.

Reversal Message of Transactions.

Multi-Lingual software for customer display apart from

Hindi & English.

Remote retrieval of Journal particulars Electronically.

Should support checking transactions for Hot cards,

Warm

Cards, Expired Cards, Skimmed Cards, Account Type,

and service

restriction Online or Offline mode.

100Mbps Ethernet controller.

OS hardening (with firewall).

Linux OS, provides lowest TCO, on account of lower power

consumption(due to lower resource utilization of CPU/RAM),

no recurring costs on ugrades(typically twice in life of ATM) &

lower virus threats. Linux is an integral part of IDRBT's

recommendation re 'green banking framework' for banks.

Linux also enables compliance with Government of India's

recent guideline of PSU's usage of Open source operating

systems. (Since this, all PSU's are including open source

operating software in their ATM procurement tenders.

Linux O/s offers features as any windows systems with

enhanced security and efficiency. Hence request bank to

allow, linux o/s also an option with commitment to support all

features and upgrades. Linux ATMs are plugged successfully

into Base 24 switch network and has been deployed in

volumes.

Hence request the Bank to also consider Linux OS for the

ATM.


147 63 Annexure J,

Section A,

Clause 9:

Dispenser

Friction Technology We request bank to amend the clause as Friction /Vacuum

technology

Friction / Vaccume technology.

Mode: (Stack and Present/Bunch)

Can dispense old / new / mixed notes.

Delivery speed: not less than 5 per second.

Delivery notes it dispenses at a time: (should not be less than 40 notes at

a time)

Note retraction facility/feature by CD should be disabled

148 63 J.A.10 Alarm sensors for temperature

status, vibration status and chest

open status while sending

signal/messages to Switch/

Management Centre

Request the Bank to consider Alarm sensors only for Chest

Open Status.


149 63 J.A.7

CURRENCY

CHEST

S-&-G / MAS Hamilton (KANMAS- CENCON) capable of

having combination of 6+6 digits. 6+6 Electronic

combination Lock

We understand that the intention is to have a certified

electronic lock (UL) which has the functions of 6 + 6 functions.

So, the manufacturers names in the tender (S & G / MAS

Hamilton) are a reference and not mandatory, only for

reference. If this is the case, it is allow to use other

manufacturers with the same techniques functions since is

certified by UL too.


150 64 Annexure J,

Section A,

Clause 11:

Printers

Receipt Printing in Hindi and Local Languages Request the Bank to confirm if static icon based multi-lingual

receipt printing is required. Switch changes required for the

same to be done by Bank.

Yes, receipt printing in Hindi and local language shall be static icon

based.Switch changes shall be done by Bank

151 64 J.A.10 The Cassette shall be compatible for cassette-swap

implementation.

As a industry practise Add cash system is followed. Cassette

swap , if needed, at additional commercials which will be

discussed with the Bank as and when cassette swap is

required.


of 30

Bank of Baroda Transaction Banking Department152 64 J.A.10 Sensor to send low-cash supply message to the Switch

centre

Requesting bank to modifiy the clause as "Sensor/Software

counter to send low-cash supply message to the Switch

centre"


153 64 J-A.12 16 keys and above

Type:

Privacy in operation if key board with key guard.

The CD should have PIN Pad Shield covering all three

sides to avoid

shoulder surfing or capture by the external camera.

Metallic stainless-steel/poly carbonate PIN Pad.

All CDs must have PCI compliant Encrypting PIN Pad

(EPP) and 3DES

double length keys for protecting the PIN data with

PIN pad shield.

Rear view mirrors will allow CD users to see what is

happening behind him/her when he/she enters the

PIN(Shoulder surfing). All CDs would have rear view

mirrors covering majority area of CD site.

Please clarify on ` Provacy in operation of keyboard with key

guard'

The PIN pad shield is to cover three sides to avoid any shoulder surfing

154 65 Annexure J,

Section A,

Clause 13

Operational Keys

Touch Screen / Eight keys FDK- Both are required

Most banks today going with new technology with touch

screen interface. Customers are familiar with touch interface

with proliferation of affordable mobile phones which are

coming with touch interface. Request Bank to make this as

Touch only instead of FDK which is also future proof from

many new functionalities like virtual keyboard for VAS services

Bidder shall provide toruch screen and FDK keys both as per RFP terms

155 65 J-A.14 14. ATMs ready for using the EMV chip cardsDip card

reader with anti skimming device installed and

integrated with the card reader of the recycler. Details

of anti-skimming technology/device to be enclosed

We request the bank to please clarify if anti-skimming device

is to be provided along with the CD or it is a later

requirement. There seems to be a mistake mentioning

"Recycler" instead of Cash Dispenser in this clause.

Cash Dispensers should be ready for using the EMV chip cardsDip card

reader with anti skimming device installed and integrated with the card

reader of the Cash Dispenser .

156 66 Annexure J,

Section A,

Clause 25 A:

Voice

Guidance

Should be capable of Audio guidance Cash Dispenser is capable of supporting Voice Guidance. Bank

to provide the standard WAV files and corresponding switch

changes

Bank shall provide standard Wav files

157 66 J.A.21 Should be mechanically and electrically capable of

functioning 24 X 365 basis.

Should enable voice using software of Bank's choice

and should support for audio.

Requesting the bank to name the software which will be

installed for enabling voice.


158 66 J-A.18 EJDC need clarity whether this refer to normal EJ..? Compatible for remote Electronic Data Capture of Journal.

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Bank of Baroda Transaction Banking Department159 67 J-A.25.D 25. Others D.

Diebold shall provide required mesh to cover the holes

available in the CD to prevent the dust/ insects/ rat/

lizards entering into the CD.

Please clarify on `Diebold' Bidder shall provide required mesh to cover the holes available in the CD

to prevent the dust/ insects/ rat/ lizards entering into the CD.

160 67 J-A.24 Cash Dispensers must have Biometric authentication

capability with finger print reader as per Aadhaar

specification.

Biometric scanners to be provided in the machine.

Whenever the solution is ready the machine should

support biometric authentication.

We request the bank to please clarify if biometric scanner is to

be povided in the machine. We request the bank to please

provide the functional and technical requirements of the

biometric scanner

Machine should support biomatric authentication to implement the

same whenever there is a requirement.

161 67 J-A.25.E 25. Others E.

Energy saving features like sleep mode.

Please kindly clarify on this. The energy saving feature of the machhine is optional

162 68 B. OTHER

SPECIFICATIO

N

CASH DISPENSER Scalable of One to One Marketing.

Client when Loaded on CASH DISPENSERS should be

able to interact with different CRM sources using open

standard messaging standards.

Request the Bank to elaborate the requirement The facility of machine to interact with different CRM is optional

163 68 J-A.25.B B. Other Specifications

7. Key Board for day to day operations

Operator panel can be used of day-to-day operations. So

Please consider to remove this clause.

The requirement is optional

164 69 Annexure J,

Section B,

Clause 16:

Vinyl Wraps

Vinyl Wraps Request the Bank to change this requirement to Front side

vinyl wrap only. We also request you to share artwork for

creating vinyl for the Bank

Bidder is to provide front site Vinyle wrap in sites. In case of deployment

at shopping malls etc. where CD is to be visibele for all the sites, tree

sides wrapping would be required.

165 69 Annexure J,

Section B,

Clause 8:

Cameras

CASH DISPENSERS should have pilfer proof camera at

the cash dispensation slots

Please confirm if the machine to have one internal portrait

camera and one lobby camera. The lobby camera should be

positioned such that cash taken by customer can be captured.

Bidder is to provide one face camera and one lobbey comera. Third cash

slot camera is optional

166 70 5 3. All operating system upgrades / proprietary

software upgrades / patches/ licenses will be vided

free of cost and also installed in all the CASH

DISPENSERS at no cost to the Bank for the entire

period of support committed. OS Hardening has to be

done for the CASH DISPENSERS the selected bidder is

responsible for ensuring that system does not get

affected by virus/malware.

We request the bank to remove operating system upgrades as

per the Windows 7 upgrade issues provided in the previous

query


167 70 6 Road permit We request the bank to issue necessary documents as

required by various States, for such permits


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Bank of Baroda Transaction Banking Department168 70 Clause 4

Installation

In the event of Microsoft ceasing support to the

existing operating system the bidder shall upgrade and

install the latest higher version of operating ….

Microsoft Operating system version releases and end of life is

not controlled by ATM vendors. Any new releases of Microsoft

Operating system comes at an extra cost. Request the bank to

remove the clause of supporting this at no extra cost.

Any hardware upgrade that may be required to support new

releases of Microsoft operating system cannot be factored at

this point of time and hence request the bank to amend this

clause accordingly.


169 70 Software

Support

In the event of Microsoft ceasing support to the

existing operating system BIDDER shall upgrade and

install the latest higher version of operating system

and all application software supporting the operating

software for satisfactory function of Cash Dispensers

on all Cash Dispensers deployed for one time with no

extra cost to Bank. BIDDER shall also upgrade

hardware required to support the higher version of

operating system at no extra cost to Bank

As per industry standard the bidder can provide windows 7

OS, For any future upgradation of OS request Bank to bear the

cost. Microsoft Operating system version releases and end of

life is not controlled by ATM vendors. Any new releases of

Microsoft Operating system comes at an extra cost. Request

the bank to remove the clause of supporting this at no extra

cost.

Any hardware upgrade that may be required to support new

releases of Microsoft operating system cannot be factored at

this point of time and hence request the bank to amend this

clause accordingly.


170 72 Aircon

Louvers

P and F 150mm powder coated Aluminium louvers of

approved color.

Need to know Exact Size 2ftx 6inch or 4ftx6inc Presently at most of the sites 2ft X 6 inch size is being used. Howevever

actual size may differ depending to the area of the site.

171 72 point "a" Tiles 450mm x 450mm OR approximate 600mm x 600mm

vitrified tiled flooring with 100mm skirting of Johnson

Tile Skirting should be avoided as Paneling work has to be

done.

Yes, skirting does not required as paneling work has to be done.

172 72 Point "g" Main

Door

Providing and fixing Poly-carbonated door laminated

with clear anti-shatter film on one side comprising of

approximate 150 mm bottom and middle member,

approximate 85mm top and vertical members,

aluminum Black powder coated members, floor spring

of Hemco, Everite, Hyper or ISI approved make, clip

sections, , providing and fixing color customized door

handle to fit on Door.

Poly carbonated Sheets are expensive not available easily in

semi urban or rural area, suggested to to use glass instead

Poly carbonate, Door Size is also not mentioned as per

standards 7ft x3ft required. Can we use 7x3 door size

In rural and Semiurban area, Glass of 8 mm thickness supported by

transparent 3 mm film may be used in place of Poly cabonated sheeets

173 72 Tiles Tiles specs for Back room Can we go for simple PCC or keep existing tile if present or

can cover it with vitrified tile same as customer lobby.


of 30

Bank of Baroda Transaction Banking Department174 73 1. Machine

Sites (M)

Paneling with enamel paint :

Providing and fixing Aluminum Composite Panel

(ACP) comprising of 50mm x 50mm hardwood frame

work, 12 mm with trap door with magnetic catch /

tower bolt arrangement, finished with enamel paint.

Ply to be IS 303, BWR Grade (For inside work), Ply to

be IS 710 Grade (For external work exposed to

atmosphere). (Trap door to be given only if the

above item is used for shutter covering outside the

ATM center.)

Two materials are clubbed for paneling work- 1st is Aluminum

composite panel (ACP) & 2nd is Ply finished with enamel paint.

Need clarification on the details specification-which will be

applicable?

The Item shall be read as Providing and fixing 50mm x 50mm hardwood

frame work, 12 mm with trap door with magnetic catch / tower bolt

arrangement, finished with enamel paint matching to the shade. Ply to

be IS 303, BWR Grade (For inside work), Ply to be IS 710 Grade (For

external work exposed to atmosphere). (Trap door to be given only if the

above item is used for shutter covering outside the ATM center.)

175 73 1. Machine

Sites (R)

Paneling with 1.0 mm laminate :

Providing and fixing in position ply paneling with

hardwood framing of 50mm x 38mm section at

600mm c/c both ways, 12 mm plywood with 1.0 mm

laminate of approved shade and make, in plumb, line

and level complete as directed. Ply to be of IS 303,

BWR grade. Paneling above false ceiling will be

covered with 12mm ply without laminate.

We Suggest Bank, walls paneling should be done with

Aluminum composite panel (ACP), because other work will be

done in ACP material (Back Partition, Shutter boxing), so it’s

always advisable to do wall paneling also with ACP.

Yes, ACP panelling is to be done as per ACP detail on page 73 in RFP

176 73 ACP –

Partition

ACP Door 3'X7' made of Aluminum frame. ACP Door should be 7x2ft , as it is industry practice, depend

on the backroom sizes


177 73 Black Granite

Flooring /

front entrance

side walls

Entrance Side walls granite should be use at entrance steps or floor only , as

entrance Side walls will be covered with ACP

Yes, Entrance side wall shalll be covered with ACP. Granite shall be used

for entrance steps and floor.

178 74 Electric main

switch

Providing and fixing of main switch 63 Amps. 415 volt

T.P.N. with HRC fuses. (Make CPL, L&T or ISI).

We want this item to be optional as we are already using 63

amp ELCB in DB, there is no point to use this main switch,

fuses are already provided with three phase meter.


179 74 External fixed

glazing

Providing and fixing external fixed glazing comprising

of 8 mm Modifloat, Saint Gobain, Asahi make clear

glass

Can we use 6mm Glass, as 8 mm glass are not available at

most of the places, 6 MM glass can be easily fixed on the

Aluminum frame


180 74 J-C.O Providing and fixing external fixed glazing comprising

of 8 mm Modifloat, Saint Gobain, Asahi make clear

glass with top, bottom and vertical frame comprising

of black powder coated aluminum members, glass to

be laminated with clear antishatter film on one side.

Approximate 100mm top & bottom member,

approximate

100mm vertical members.

We request the bank to include Equivalent brands as an

option for external fixed glazing.


181 74 q Area of external paving. Need to specify maximum area of external paving. May be

maximum 60-80 sft.


of 30

Bank of Baroda Transaction Banking Department182 75 CFL Providing & Fixing recessed mounting luminaire with

approximate mirror optics with 4 x 18W Fluorescent

lamps, fixture make Philips, Wipro, Opelite, Crompton,

Clipsal, Bajaj Fluorescent Lamp of Surya, Bajaj,

Crompton, Philips make. The size of the fixture as per

the manufacturers’ standards. Copper Ballast.

Please provide the details of Lights to be used either 4 x 18w

CFl or 2ftx2ft light fixture with 4 tube lights, Also need to

know how many fixtures to be used in ATM lobby

Please provide 2ft X 2ft mirror optics 2 in numbers containing 4 X18W

CFL in each unit

183 75 CFL Providing & Fixing Fluorescent lamp of 40W of Bajaj,

Philips, Clipsal, Wipro, Opelite, Crompton make.

Copper Ballast.

Request the Bank to clarify if Tube light can be used in place of

CFL. If CFL is to be used, can it be of 18w capacity?


184 75 Electricals

with UPS

cabling

Providing and Fixing, MK, CPL, Anchor, Crabtree

Havells, Clipsal make switches / sockets, wires of

Anchor, Crabtree Havells, Finolex, Polyplast, Polycab,

Pagoda make, 5/15 A 6 pin socket with 16 A switch - 9

points comprising as Machines - 2 nos, NIU - 2 nos,

one each for Monitor, Camera, Text interface, Card

Access and Spare power point, 4 nos. Metal clad with

20A MCB - 2 each for Aircons & UPS input and output,

4 nos. light points comprising of 6A Single switch for

Tube lights, spotlights, signage, internal earthing with

1/18 earthing wire, 4 mm2 - 3 core cable for aircons,

and 1.5 mm2 wire for light points, 3 phase 4 Way

Distribution box of MDS, Crabtree Havells, Indo Krupp,

Indo Asian make with 4 Pole ELCB 63 A 300 mA,

appropriate nos. of 20 - 30 A SP MCBs, 40A 2 pole

MCB - 1 nos, MCB makes all the wiring to be in PVC

conduit with proper saddling and bends wherever

necessary. For UPS - Providing and Fixing SPN DB with

appropriate MCBs, 2 nos. 15 A tops, cables for input

and output to and from UPS.

2 Timers are required one for Aircons and other for Signage

which is not mentioned in RFP, 63amp ELCB can be replaced

with isolater or MCB, as ELCB will trip for small spark or

voltage fluctuation and need to reset physically, Metal clad for

AC Stabilizer Input and Out put connection not mentioned in

this. need to be added

2 Timers are to be provided by the bidder for aircon and signages. RFP

terms remain unchanged for other matter

of 30

Bank of Baroda Transaction Banking Department185 75 J-c.AB Providing and Fixing, MK, CPL, Anchor, Crabtree

Havells, Clipsal make

switches / sockets, wires of Anchor, Crabtree Havells,

Finolex, Polyplast, Polycab, Pagoda make, 5/15 A 6 pin

socket with 16 A switch

- 9 points comprising as Machines - 2 nos, NIU - 2 nos,

one each for

Monitor, Camera, Text interface, Card Access and

Spare power point,

4 nos. Metal clad with 20A MCB - 2 each for Aircons &

UPS input and output, 4 nos. light points comprising

of 6A Single switch for Tube lights, spotlights, signage,

internal earthing with 1/18 earthing wire, 4 mm2 - 3

core cable for aircons, and 1.5 mm2 wire for light

points, 3 phase 4 Way Distribution box of MDS,

Crabtree Havells, Indo

Krupp, Indo Asian make with 4 Pole ELCB 63 A 300

mA, appropriate nos. of 20 - 30 A SP MCBs, 40A 2 pole

MCB - 1 nos, MCB makes all the wiring to be in PVC

conduit with proper saddling and bends wherever

necessary. For UPS - Providing and Fixing SPN DB with

appropriate MCBs, 2 nos. 15 A tops, cables for input

and output to and from UPS.

We request the bank to include Equivalent brands as an

option for Electricals with UPS


186 75 SITE

IMPLEMENTA

TION SERVICE

FOR NEW

SITES

Stabilizer for AC In page 75 of the RFP the Bank has sought stabilizer with 4

KVA capacity, whereas in page 77 the specifications are for 3

KVA. Request the Bank to clarify if the bidder needs to provide

for 3 KVA or 4 KVA.

Bidder is to provide sufficient capacity of stabiliser suitable for

Airconditioners

187 76 Fire

Extinguishers

5 kg. capacity CO2 gas type Fire Extinguisher of

Minimax, Ceasefire or New age make

2kg ABC gas type FE can be replaced with this item / and

easily available in the local market and will provide the same

result. Request the Bank to consider.


188 76 General 1) LAN point or I/O – not mentioned any where in RFP.

2)Main power Cable – Armor cable to connect DB to Meter is

not mentioned in RFP.

1. Lan cabling is to be done by the bidder in the offsite ATM.

2. Bidder is to arrange for the armor cable to connect DB to meter for

offsite ATM.

189 76 J-C.III Optional Items We request the bank to clarify if these optional items will be

paid for separately in TIS work.

Items are desirable as per requirement of the site. Bank will not pay any

charges for the same

190 76 Storage

Cabinet

Wooden Storage Cabinet made with ply, on all four

sides, 4 shelves inside with wire manager slots,

finished with enamel paint in interior and 1.0 mm

laminate finish on exterior, appropriate slots to be

made for air circulation on either sides, approximate

size 610mm x 762mm x 1524mm, Size of cabinet and

nos. of shelves subject to size of UPS, batteries and

NIU.

If we are Using ACP Paneling we can also make the Storage

cabinet in ACP, as this is industry practice.

Cabinet may be made in ACP however shelf should be provided in

plywood to bear the weight of battery and UPS

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Bank of Baroda Transaction Banking Department191 77 2 1.0T High Wall Split ACs with 5 Star EER (W/W)

Minimum to Maximum 5 Star ***** 3.5 & more with

cordless remote of reputed make. Copper, drain pipe

length up to 3 Rmt.

Request the bank to modify the clause for 1.0T High Wall Split

Acs of minimum 3 star rating of reputed make with remote


192 77 3/Signage Only signage is mentioned. Lollypop/Flange is not

mentioned.

Please clarify whether flange/lollypop required/Not required. Bidder is to provide lollypop / flange whereever required for better

visibility of the ATM site

193 78 A 2KVA UPS of reputed make with 4 hours battery

backup on full load (Does not include bypassing

equipment like servo stabilizer and isolation

transformer)

Request the bank to modify the requirement of 2 KVA ups to 1

KVA UPS as it would suffice the purpose of battery backup of

4 hours for lights & CD

Bank specify for minimum capacity of 2 KVA UPS

194 78 J-C.3 ONLY 3 M materials is to be used We request the bank to include Equivalent brands as an

option for signage.


195 82 Annexure K-

Commercial

Bid

No of CDs for care taker are only indicative, to

determine L1. Bank reserve its right to deploy care

taker for CDs.

We request the Bank to either keep Caretaker as optional and

out of the TCV calculation OR by including it not keep it as

indicative but let the bidder deploy the caretakers


196 82 Annexure K.

Commercial

Bid

Definition of financial transactions Request bank to share the switch codes considered for billable

transaction payable by the Bank.


197 82 ANNEXURE. K

.

COMMERCIAL

BID

There is no guarantee by Bank on minimum hits or

minimum amount payble.

We request the Bank to provide minimum guarantee

transactions of 100 per CD per day (in the ratio of 70:30 for

cash and non-cash transactions). This provision will ensure the

Bank will get good quotes in this bid, as the Bidder will have

assurance of some minimum revenues. This would also assist

the Vendors in taking risks in deploying in new branches and

rural locations, where the transaction ramp up will be

extremely uncertain.


198 82 Annexure-K Average Transaction on above has been taken for

determination of L1 only. There is no guarantee by

Bank on minimum hits or minimum amount payble.

Bank may require onsite ATMs for proposed new branches. In

such cases, it may take at least 1 year to acquire adequate

customer base etc. Therefore, we request a minimum

guarantee of 100 transaction for 12 months for all ATMs


199 82 k-2 Average Transaction on above has been taken for

determination of L1 only. There is no guarantee by

Bank on minimum hits or minimum amount payble

We request the bank to consider a minimum commitment on

transactions to be paid by the bank to the successful bidder.

Bank gives no guarantee for minimum hits or minimum amount payable

200 89 General VSAT Specifications Request to bank to please share the minimum specifications

for VSAT IDU and ODU

The specifications / size of the antena would depend upon location of the

site. The bidder is to arrange VSAT accordingly

201 89 General VSAT IDU - DVB -S2 The earlier DVB-S platform has been upgraded to the latest

standard DVB-S2 which has enhanced features and it is a

bandwidth efficient technology as compared to DVB-S and we

request bank to kindly consider it.

May be considered. DVB-S /DVB -S2

202 General General What will be the maximum lobby area or % split

between lobby and backroom area.

As lobby will be with paneling, this has a major cost impact if

area varies. In MoF project we restricted lobby area to 60-70

sft and back room to 30-40 sft.

The ideal size for customer lobbey is approximately 80 sq ft. However

actual size may vary according to the location of site and will finalised on

case to case basis with successful bidder.

Please contact: Manoj Sharma Chief Manager at 66981578 at [email protected] or [email protected] for detail

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