MendhaGroup

71

VISITING CARD

HISTORICAL BACKGROUND

• Brokerage Houses

• Stock Exchange Boom in 2003

• Established in Dec 2006 after the merger and amalgamation

of Jahangir Siddique Investment Bank Limited and

commercial banking operations of American Express Bank

Ltd Pakistan

MISSION OF JS BANK:

• To be a preferred partner of our customers by providing complete financial solutions exceeding service expectations, though a single relationship via conventional and non – conventional, conveniently accessible distribution channels.

VISION OF JS BANK:

• To provide quality and innovative range of

BANKING SERVICES and products to our

customers by a highly motivated team of

professionals whilst maintaining high

ethical and regulatory standards thereby,

generating sustainable returns to our

shareholders.

WHAT ARE THE QUALITIES OF LEADER?

• He told that all leader should be

• honest, intelligent,

• They should have self confidence and job relevant knowledge.

• Then leadership would be successful.

• According to early leadership theories.

ARE YOU INTERESTED IN MAKING

RELATIONSHIP WITH EMPLOYS?

• He said yes I have good relations with employs I am friendly with

them that’s why they work hard as they are working their own work.

• According to the Early Leadership Theory.

ARE ALL MANAGERS LEADER?

• He said “no all managers are not leaders”.

CAN EMPLOYS BE A LEADER?

• Yes an employ can be a leader.

• then he told about his teacher that he was lecturer at college and his method of

teaching was excellent so there become some disturbance of him with principle due

to that he left college and made his own college the manager and many students left

that college and joined him. Due to his leadership quality students left college.

DO YOU TELL YOUR EMPLOYS WHAT

TO DO, HOW TO DO IT, AND WHEN YOU WANT IT DONE?

He said that

“Occasionally, depends on the situation”

DO YOU GIVE ASSIGNMENT TO EMPLOYS?

• He said no we don’t give assignment to employs.

• This was good not giving assignments to employs because assignments creates bad

effects on employs.

ZEESHAN KHAN

76

VISITING CARD

YOU PREFER INDIVIDUAL WORK OR TEAM

WORK?

I prefer individual work but in some situation team work .

(According to contemporary views of leadership)

IF THERE BECOMES A GREAT PROBLEM

SO HOW DO YOU SOLVE?

• He said it depends upon situations.

• He also said that a meeting is held weekly for problems or any kind of issue to solve.

IF EMPLOYEE DID NOT ACHIEVE TARGET SO

WHAT IS THERE REACTION?

• He said that first we ask them resign for it and give them warning because bank cannot

maintain such type persons.

We showed this picture and asked him was

this offer occurred beneficial or not?

o He replied that such offer occurred much beneficial and we often give

such kind of offers and some others like hajj offer.

ZAIN UMAR

32

VISITING CARD

DO YOU BELIEVE IN PRODUCTION OR

IN EMPLOYEE PERSONAL RELATION?

• Its varies time to time.

• Depends on person to person.

• Both are important so it mainly depends on situation and the situation of market.

WHAT KIND OF TRANSACTION ARE MOST

FAMOUS AT YOUR BANK?

• Our bank is special in foreign transactions.

• For example: Express money

WHAT IS YOUR EMPLOYEE TURNOVER

RATIO ?

• It depends upon branch to branch.

• He said he is having 14 year experience.

• Ratio turnover is 1.5%

DO YOU GIVE FREEDOM TO YOUR

EMPLOYEES SO THAT YOUR WORK CAN

BE COMPLETED?

• He said that yes sometimes I give freedom to them because in this

way I can understand them easily so its good.

• According to Laissez Faire Style

ARE YOUR CLIENTS SATISFIED BY

YOUR PRODUCTS AND SERVICES ?

• Yes they are satisfied.

• We provide them different offers to satisfy them.

• I also personally consult clients and ask them whether they are happy or not so in this

way I can improve my services.

• That is why we are on top of all of our branches.

U

MUHAMMAD USMAN

91

VISITING CARD

DO YOU FEEL GOOD BY CONSULTING ALL

AUTHORITIES & EMPLOYEES IN MAKING

PLANS ?

• Its depends according to nature of plans.

• Some plans are predefined by bank higher authorities.

• I am in favor of strong relationship.

• By this targets are achieved easily.

• As regarding my self I personally consult all authorities and subordinates in making plans

and giving ideas.

University of Lowe : As regarding to our theory this manager has adopted the

“DEMOCRATIC STYLE” because he is in favor of consulting all

subordinates and also encourages participation.

ANY STRATEGY FOR A CUSTOMER WHO

IS NOT WILLING TO TAKE YOUR

PRODUCT

ANYMORE?

• vary from person to person.

• First we will identify the reason.

• So there will be different strategy for each case.

WHAT IS YOURS VISION?

• He told us his own personal vision.

• He said always to make backup plans.

• Create multiple vision to active targets.

• You must keep in mind many options.

• (According to Contemporary views of leadership)

WHAT ARE YOUR GOALS ?

• Maximum business.

• My major goal was to be on top.

• I am coming near to my goal.

12. DO YOU FEEL GOOD BY CREATING

STRONG RELATIONSHIP WITH ALL OF

YOUR EMPLOYEES?

• Yes I am in favor of creating strong relations with employees.

• I do proper interaction with them everyday.

• I do interact with them properly regarding personal matters and also regarding work.

• I do both things i-e also do care for employees feelings and I am also do care for work

done.

Ohio state: As regarding to the theory of Ohio

state this manager is having positive relation because

he has “high-high leadership” ( high in

consideration and high in initiating structure) achived high

subordinates performance.

VISITING CARD

DO YOU TAKE IDEAS FROM YOUR

EMPLOYEES?

Yes but through proper procedure.

All are properly welcomed . There idea will be discussed properly.

He also said “If a wall is giving you an idea so take it”

We appreciate them what ever idea they give.

ARE YOU DOING YOUR WORK FOR

MOST CUSTOMER SATISFACTION?

Yes I am doing my work for most customer satisfaction.

Because customer satisfaction is the most important aspect for your business to be successful.

If your customers are satisfied they can be the key to your success.

Managerial Grid: As regarding to managerial grid this manager follows the 1,9 rule.

(1,9) = high people concern & low production concern

According to me many banks

managers follows 1,9 managerial

grid.

and

In banks its good because if people

concer is high so you will get more

and more customers and all would

be satisfied with you.

DO YOU BELIEVE IN CUSTOMER

SATISFACTION?

Customer satisfaction is my satisfaction.

Because customers are our backbone so first we have to give the most customer

satisfaction.

Customer satisfaction automatically leads to high productivity.

IN CASE OF ANY PROBLEM HOW WILL

YOU FACE IT?

• Depends on the nature of the problem.

• I have to interfere at a certain level or stage.

CASE STUDY:

Recently we were having our battery issue because someone was trying to steal it and

the broke the plugs.

So I have to interfere because we are having account for our expenses and I have to take

the decision whether to replace or fix it.

DO YOU CONDUCT TRAINING PLAN

FOR YOURS NEW EMPLOYEES?

• Yes we conduct training plans.

• JS bank conduct these training program.

• There are both 3 months and 6 months training programs.

RAJA WAJAHAT

68

VISITING CARD

DO YOU MOTIVATE YOU EMPLOYEES?

• Yes I properly motivate my employees.

• Recently I submitted there reports in which I have given all of them PL1 category in

banking words we can say (highest grade and it means A+ grade).

DO YOU GIVE INCENTIVE TO THAT

EMPLOYEES WHO IS WORKING

EFFICIENTLY?

• No because it is in bank own policy.

• In form of increments.

• I can only write a good report of any employee.

• I personally received 52 thousand bonus last year and increment of 8.5 percent.

WHAT IF A EMPLOYEE COMMITS A

MISTAKE WHAT WILL BE YOUR

REACTION?

• Depends on nature of mistake.

• Some mistakes can be neglected.

• Everyone commits mistakes.

CASE STUDY:

In 2013 at closing of day Rs 50000 cash was missing and this is a kind of mistake that

cannot be neglected.

In this type of scenario there are only two options.

1. Whether the cashier will pay the amount.

2. The amount is contributed by all.

BIGGEST CHALLENGE THAT YOU ARE

FACING NOW A DAYS AND HOW DO YOU

FACE THEM?

Bank competition.

Because so many banks are now in the market.

Main challengers are :

1. Soneeri Bank

2. Meezan bank.

DO YOU FEEL SATISFIED DOING THIS

JOB?

• Yes I am totally satisfied.

• Because if I have any problem I can directly approach to BOD.

CONCLUSION

• At the end we have concluded that the manager of JS Bank is maintaining interpersonal

relationship with his employees and getting maximum output from his workers.

• From the discussion we concluded that customer satisfaction is the most important thing ,

as customers are satisfied it automatically leads to high productivity.