banking ombudsman and how to resolve them
TRANSCRIPT
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Banking Ombudsman
Quick resolutions to grievances against services offered by a bank.
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What is a Banking Ombudsman?
• A Banking Ombudsman (BO) hears customers’ complaints against banks.
• BO was first setup in UK.
• In India, RBI started this scheme in 1995 under the Banking regulation act of 1949.
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What complaints can Banking Ombudsman resolve?• Non-payment or inordinate delay in the payment or
collection of cheques, drafts, bills• Non-acceptance, without sufficient cause, of small
denomination notes tendered for any purpose, and for charging of commission in respect thereof
• Non-payment or delay in payment of inward remittances
For a complete list, visit : https://www.instaremedy.com/banking-ombudsman
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What is the procedure of filing a complaint with a Banking Ombudsman?
• One can file a complaint with the Banking Ombudsman simply by writing on a plain paper.
• One can also file it online :
• One can file a complaint by sending an email to the Banking Ombudsman.
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Where are the Banking Ombudsman offices in India?
Banking Ombudsman has total 18 offices throughout India.
Major Centres: • Ahmedabad• Bengaluru• Chennai• Hyderabad• Mumbai• New DelhiFor a complete list, visit : https://www.instaremedy.com/banking-ombudsman
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InstaResolution – An alternative to resolve your Consumer Complaint
• A step-wise guidance document to help you deal with the issue
• Customized draft letters/ forms for you to send to the Bank
• Assisting you with the list of documents required to file your complaint.
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InstaRemedy –At your Service Always
Zindagi Banaaye Aasaan!
To help troubled consumer at their time of need is InstaRemedy – “An e-Commerce platform facilitating consumer grievance resolutions”.
InstaRemedy aims to facilitate resolution of consumer grievances that remain unanswered, unattended thereby building up a better bond between customers and brands.
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If you have any Complaints against any Bank then you can contact us through• Website : www.instaremedy.com• Call : 022-39966111• Email : [email protected]
Zindagi Banaaye Aasaan!
InstaRemedy –At your Service Always