banks of the future in africa

17-18 February 2016 – Johannesburg

Your peers trust Efma: 96% of past participants would recommend Efma events to a colleague

You will enrich your network by connecting with other like-minded expert bankers: 65% of the past attendees were top seniors

Banks of the Future in Africawww.efma.com/africa16

17-18 February 2016 Johannesburg

Efma has successfully met the challenge of creating the benchmark event for retail banks in Africa. No other conference on the African continent offers such a panel of speakers, all senior bank executives, ensuring thus high-level exchanges on the best ways of building retail financial services in each African region or at the level of the continent.

All current hot topics will be on the agenda, with the focus on retail financial services for individuals, families, micro-enterprises and SMEs. Physical and mobile strategies will be reviewed and the most noteworthy innovations will be analysed in detail.

#EfmaAfrica16

Why should you attend this event?‘Very eye-opening and interactive’ ‘Enriching and informative event’ ‘Excellent, very good speakers’ ‘A good mix of vision, optimism & reallity’

What delegates said about the 2015 summit

Dear colleague ,

It is with great pleasure that I announce the second edition of Efma’s pan-African summit, now called ‘Banks of the Future in Africa’. This summit will be held for the second successive year in Johannesburg, on 17-18 February 2016, after having successfully met the challenge of becoming the benchmark event for retail banks in Africa, with more than 100 participants from 16 countries.

For over 40 years, our European conferences have gained an enviable reputation for their standards of quality, breadth of perspective and high level of debates and interaction. Recently, this successful approach has been replicated in new regions: Africa, Middle East and Asia.

No other conference on the African continent offers such a panel of speakers, all senior bank executives. No sponsors, no service providers and no consultants will be making presentations during the conference itself as this 2016 pan-African summit is reserved for bankers and represent-atives from financial institutions, thereby ensuring high-level exchanges between peers on the best ways of building retail financial services in each African region or at the level of the continent.

I strongly encourage you to reserve your place for this event and join senior executives and decision-makers from the financial sector on the African continent. Feel free to forward this brochure to any of your colleagues who might be interested in the event.

We look forward to welcoming you in Johannesburg.

Best regards,

www.efma.com

A global non-profit organisation, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. Over 3,300 brands in 130 countries are Efma members.

With a membership base consisting of almost a third of all largest retail banks worldwide, Efma has proven to be a valuable resource for the global industry, as it offers the retail financial service community exclusive access to a wide array of resources, databases, studies, articles, news feeds and publications.

Efma also provides numerous networking opportunities via working groups, online communities and international meetings. Each year, Efma holds a series of stimulating and thought-provoking international conferences.

These events attract a wide selection of international speakers from financial institutions willing to exchange views with the financial community. Leading industry experts from many different disciplines are also invited to present their reports published in partnership with Efma.

More information on www.efma.com

About us

#EfmaAfrica16

Vincent Bastid CEO Efma

Alain Enault Regional Manager Efma

FREE pre-conference workshops!Before the conference starts, experience in-depth discussion and interaction with break out workshops. Reserved for financial institutions.

The pre-conference workshops are intended to provide bankers and insurers from all African countries a platform to exchange experiences, and discuss the future of retail financial services on the continent. These interactive workshop-style sessions, set up by Efma and its Associate Members will focus on state-of-the-art research and thought leadership.

Welcome coffee and registration8.15

9.00-12.00 Pre-conference workshops

WEDNESDAY 17 FEBRUARY 2016

www.efma.com/africa16

13–14 October 2014 Barcelona17-18 February 2016 Johannesburg#EfmaAfrica16

Puneet ChhahiraGlobal Marketing Lead - Infosys FinacleInfosys FinacleIndia

Session with Infosys Finacle Digitisation is increasingly the future With rapidly changing customer choices and needs, banks will need to evolve towards technology-based, service-driven value propositions which are customer centric The concept of a digital bank: what it is, what it is not and how it will require transformations at the fundamental level for banks to be truly digital

11.00

Klaus KesslerSenior Partner & Managing DirectorBCGSouth Africa

Energising the organisation to sustain competitiveness Most African banks still managed the old fashioned way (command-driven, emphasis on

planning, employment felt as a job) New environment (technological disruption, economic volatility, regulatory tsunami,

demanding clients) asking for new management paradigm Emerging management paradigm incorporating

9.00

Pierre RomagnyPrincipal, Financial Service Oliver WymanFrance

Transformation pitfalls and opportunities A tidal wave of changes is now hitting many financial institutions in Africa driven by tougher competition, tougher market environments and geographical expansion Unfortunately, these once-in-a-generation, bet-the-bank projects are natural set-ups for failure Drawing on 15 years of transformation program design and execution experience, we have identified 10 common pitfalls… …and have also witnessed the under-estimated impact of performance management as a tool to speed-up, pay for and embed change within the organization

10.00

13–14 October 2014 Barcelona

Questions and answers15.40

WEDNESDAY 17 FEBRUARY 2016

Coffee break and networking16.10


Questions and answers 17.55

Gavin SavalaActing Group & Country Head of Retail & Business Banking BotswanaBancABC BotswanaBotswana

The ‘truly African’ regional retail bank in Southern Africa

17.05

Patrick AkinwuntanGroup Executive Director Head of Domestic BankEcobank Group Togo

Embracing Digital Innovation

14.25

End of day one and networking cocktails 18.25

Success factors for a universal banking model

Mizinga MeluChief Executive Officer Africa Regional ManagementBarclays Africa GroupSouth Africa

Barclays Africa: fully global, fully regional and fully local Combining global product knowledge with regional expertise and extensive local presence

in Africa The challenges and opportunities of operating in a region of diverse markets Navigating economic headwinds to deliver on our Africa strategy How technology is re-shaping the future of banking The role of citizenship in supporting growth and providing solutions to the continent’s unbanked

14.00

Lunch and registration12.00

#EfmaAfrica16

www.efma.com/africa16Perspectives on multinational networks and financial inclusion

Tiago Valença PintoAdministrador / Executive Board MemberBanco Único Mozambique

16.40 Disrupting the market value proposition: a Universal and Relationship Bank

Gbenga Francis ShoboExecutive Director Lagos & West RegionFirstBankNigeria

15.15 Financial inclusion: unleashing the untapped potential in the informal sector A sizeable number of working age individuals and SMEs are in the informal sector and

thus cut off from banking services Creating effective and innovative ways to bring those customers into the banking system Developing workable strategies for enabling the financially disadvantaged to obtain

bank services

Alexandre MaymatDeputy Head of International Banking & Financial Services Head of the Africa/Asia/Mediterranean Basin & Overseas RegionSociété Générale France

Banks: key contributors to economic growth in Africa Financing large economic development schemes in partnership with local authorities Financing SMEs and helping them flourish Mortgage lending, a key component of SocGen’s strategy Leveraging on a global brand and affirming its responsibility

14.50

Adewale AkinrindeHead, Propositions & ProductsSterling BankNigeria

Speech to be confirmed17.30

A market opportunity in a fast growing economy Disrupting the market with an innovative value proposition Accelerating growth beyond core segments

THURSDAY 18 FEBRUARY 2016



Coffee break and networking10.15

Welcome coffee8.00

#EfmaAfrica16


Look no further: African banks are innovation leaders

The banks’ role in the African economy

Lunch12.30


Bruce AdrainHead of Business EnablementLiberty HoldingsSouth Africa

Innovating in an intermediated world Balancing the customer purchase journey with the intermediary sales cycle Intermediary value proposition The channel dilemma

11.35

José Gualberto de MatosPresident of the Executive Committee of the BoardEmpresa Interbancária de Serviços Angola

The present and future of Payments in Angola in the perspective of a national processor Payment in Angola – current status The building of a National Payment System The role and benefices of a domestic card scheme The role and benefits of a national and universal processor The next step – mobile payments: the role of mobile in financial inclusion The build of a true universal mobile payment system

08.30

Chris WoodHead: Emerging Payments, Strategy & Regulation Retail & Business BankingNedbank GroupSouth Africa

Banking in the innovation age The role of digital in our everyday lives, shifting the way we used to behave and shaping the way we will…

The magic of the start-up unicorn-creating beautiful customer experiences It’s all really just about the BIG data There is so much going on in the payments ecosystem Disruption and the future of dough

10.35

Agrippa MugwagwaExecutive Director of Retail Banking and e-CommerceFBC Bank Zimbabwe

Embracing Fintechs to weather digital disruption in banking Evolution of the Banking Landscape and Need for Speed A Clash of Cultures – Conservatives v Mavericks API-Tech – the Power to Integrate Fintechs as Disruptors for Good Legacy Systems as a Hold Back Fintech – Friend, Foe or Frenemy Picking Your Partner - Models for Collaboration

Paul SteenkampHead Innovation Capability, Personal & Business BankingStandard Bank South Africa

Creating a 150 year old start-up: Standard Bank’s Lean Innovation Journey Get an overview of the entire portfolio of products/solutions Manage and invest in its core/legacy products/solutions or services Manage and invest in new products/solutions or services Transition new products/solutions or services into the core portfolio Exit from products that are not performing well

11.05

Yolande SteynCEO eWallet SolutionsFirst National Bank of South Africa South Africa

08.55 How to leverage innovation in order to be able to reach the lower mass market The challenges the BOP face Using technology to provide access to banking Going beyond technology Some case studies from South African and others

09.20

THURSDAY 18 FEBRUARY 2016


17.00 End of the conference

#EfmaAfrica16


Gen 8: the future of walk-in branchesTaking physical banking into the future, the Gen 8 branches offer the right mix of CRM and innovation.They provide a new generation approach to banking, by offering an integrated, smart, value-added customer experience.

Post-conference on-site visits

The purpose of these post-conference workshop sessions is to allow bankers and insurers to learn how major banks adapt their services locally, with the on-site visits and benefit from the latest Efma findings on cash handling and innovations from around the world.

13.30-17.00

Alexandra Township: experience community inclusive banking Learn the purpose of this branch model’s development. The visit includes a few small retailers that act as Standard Bank ‘branches’ (or ‘access points’) to serve low-end customers in their communities.

‘Two countries in one city, 5 kilometers apart’

The Standard Bank Incubator: a reflection on 2015

The Standard Bank incubator is the first of its kind to be launched in the country. It provides:.a co-working space for entrepreneurs and business people.several programmes, workshops, bootcamps.allow quality networking by hosting the 2nd Annual Woman in Innovation, as well as networking and thought leadership events.

13.30

16.00

SOCIAL NETWORKS

@Efma_news LinkedIn Efma channel Efma flickr Efma app

BANKS OF THE FUTURE IN AFRICA 17-18 February 2016 – Johannesburg, Hyatt Regency hotel

REGISTRATION FORM

Please send this registration form by email at [email protected] or fax +33 147 42 56 76

Efma l 8 rue Bayen l 75017 Paris l France l Tel: + 33 1 47 42 52 72 l Fax: + 33 1 47 42 56 76 l www.efma.com APE: 8230Z l VAT ID: FR 38 313 062 788 l Efma sarl company with registered capital of EUR 15,000 l RC Paris 313 062 788In accordance with Article 27 of the law on the processing of personal data of 6.1.78, the information which you are requested to provide is necessary to enable us to process your registration and is intended for Efma’s services. You may access this information and request that it be rectified if necessary.

PRACTICAL INFORMATION

DATESThe conference will start on Wednesday with a welcome lunch and end on Thursday with a farewell lunch. Participation in the pre-conference session on Wednesday morning is free of charge and reserved for financial institutions. The same applies to the on-site visits on Thursday afternoon, that is reserved for bankers and insurers having previously attended the conference.

LOCATION Hyatt Regency Johannesburg hotel191 Oxford Road, Rosebank, Johannesburg, South Africa, 2132

Tel: +27112801234/Fax: +27112801238 johannesburg.regency.hyatt.com

ACCOMMODATION Each participant must pay the cost of his or her accommodation directly to the hotel before departure. A block of rooms has been provisionally reserved for the nights of 17 and 18 February 2016 at the Hyatt Regency Johannesburg hotel. The cost of a single room per night is 2400 ZAR, 2600 ZAR for a double room (including breakfast, wifi and city tax). An automatic confirmation will be sent by email within 24 hours of your registration. In this email you will find a link to book your accommodation online. The hotel guarantees room availability and price before

10 January 2016. The hotel will automatically bill unoccupied rooms or late cancellations.

LANGUAGE All sessions will be held in English.

REGISTRATION The registration fee covers participation in the conference, documents, lunches and coffee breaks. Registration fees must be paid in full prior to the event. Efma reserves the right to refuse entry to any delegate who has not paid his or her invoice prior to the event. We welcome late-bookers, but credit card information must be provided.

CANCELLATION All cancellations must be received in writing.

PAYMENT

By bank transfer to Efma Sarl bank account IBAN: FR 76 1027 8060 4700 0208 2420 111BIC: CMCIFR2A Crédit Mutuel CCM PARIS 17 ETOILE, 30 Avenue Niel, F- 75017 Paris

By credit card: MasterCard Visa American Express

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Assistant’s information (or person in charge of the registration)

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REGISTRATION FEE

Pre-conference session: FREE and reserved for financial institutions € 500* for Efma Members € 750* for Efma non-member financial institutions

€ 650* for Efma Associate Members € 900* for representatives of other non-financial institutions Post-conference on-site visits: FREE and reserved for financial institutions

*VAT not applicable. All registrations are strictly individual.

http://www.efma.com

banks of the future in africa

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