banner health we exist to make a difference in people's lives through excellent patient care....
TRANSCRIPT
Banner Health
We exist to make a difference in people's
lives through excellent patient care.
Marshall (Mark) Smith, MD, PhD
Carol Cheney, MS
• One of largest, nonprofit healthcare systems in US
• Over 30,000 employees and 3060 licensed beds
• One hospitalized patient in 200 in US at Banner
in the US is in a Banner facility
Banner Health
“The current care system cannot do
the job. Trying harder will not work.
Changing systems of care will.”
– Crossing the Quality Chasm, IOM, 2001
Simulation Training
— Ability to practice, and make
mistakes, in a consequence free
environment
— Ability to objectively measure
psychomotor and cognitive skills
Doctor and PatientPracticing on Patients, Real and Otherwise
By PAULINE W. CHEN, M.D.Published: January 28, 2010
Banner Health, a nonprofit system that just opened a 55,000-square-foot simulation
training center in Arizona, the largest of its kind in the United States.
C VC Placement
EVERY entering new resident since 2006 has passed the CVC course before seeing a patient
Revision of Traditional ACLS Training Course
• Weighted Checklists
• Train to errors
• High fidelity simulation
Nursing Onboarding
• Highest rate of attrition is in 1st yr
• New nurses are overwhelmed
when placed into patient care
Standardized simulation curricula with:
• Validated adult learning techniques
• Objective measurements of competencies!
Our Mission
Goals
• Standardize training across Banner
• Competency based rather than time
• Decrease onboarding time required
• Increase retention of new nurses
• Reduce errors in patient care
On-BoardingPathway
NEO
ClinicalNew
Employee Orientation
Clinical Academies
Professional Development
Unit Preceptorship
1 day at facility
3-4 days at facility
Up to 3 months if new to service
(Peri-Op 6 months)
Started at month 3 after hire
10 (4) hour sessions Completed at 1 year
2 days to 11 total weeks DOE
Simulation New
Employee Orientation (Skills and Scenarios
→5 days over 2 weeks if new grad→4 days if new to
service→1.5 days if experienced
Ongoing continuing education, CE direct, BLC, Learning and Development, etc…
Research and Learning Initiatives
• Communication
• Leadership
• Mutual Support
• Situation Monitoring
Qualities of Teamwork
Clinical Excellence
• Clinical education and simulation technologies • Cognitive learning and critical decision making• Team training and communication skills• Maintenance of provider clinical proficiencies • Errors reduction in delivery of patient care• Peer review (OPPE) and evaluation of
competencies• Evaluation of new delivery models for clinical care