bao cao toan van de tai nckh

TRNG I HC LC HNG

KHOA QUN TR - KINH T QUC T

----- -----

BO CO

NGHIN CU KHOA HC

TI:

XC NH CC NHN T NH HNG N S HI LNG CA NHN VIN TI CNG TY

TNHH CH HNG

V VN THI

NG NAI, THNG 12/2013

TRNG I HC LC HNG

KHOA QUN TR - KINH T QUC T

----- -----

BO CO

NGHIN CU KHOA HC

TI:

XC NH CC NHN T NH HNG N S HI LNG CA NHN VIN TI CNG TY

TNHH CH HNG

Sinh vin thc hin: V VN THI - LP 09QT101

Ging vin hng dn: TS. NGUYN VN TN

NG NAI, THNG 12/2013

LI CM N

L TS N

V T

T cc B A C C C

TNHH CH H NG

ti.

Em Q T L H

Q T - K T Q T 4 5 H

T C

C T N

C

cng danh

V

V T G

Q A / cc

Bi H 14 10 2013

S

V VN THI

MC LC

Trang

CHNG 1: TNG QUAN TI NGHIN CU ........................................... 1

1.1 L do ch ti .............................................................................................. 1

1.2 Mc tiu nghin cu ......................................................................................... 2

1.3 ng v ph m vi nghin cu .................................................................... 2

1.4 Tnh m i c ti nghin cu ........................................................................ 3

1.5 P u: ................................................................................. 3

1.6 ti ............................................................................................. 4

1.7 K .................................................................................................... 5

CHNG 2: C S L THUYT V M HNH NGHIN CU .................. 6

2.1 G ............................................................................................... 6

2.2 M B F ............................................................................................. 6

2.2.1 ................................................................................. 6

2.2.2 M hnh Big Five ...................................................................................... 6

2.3 T ......................................................... 7

2.3.1 K ................................................................................................... 7

2.3.2 th a mn chung trong cng vi c. ............................... 8

2.3.3 m th a mn cc thnh ph n trong cng vi c ............. 8

2.4 M B F .................. 9

2.5 M hnh nghi .......................................................... 11

2.5.1 M B F ................................................................. 11

2.5.2 C .............. 11

2.5.2.1 Sn sng tr i nghi m ......................................................................... 11

2.5.2.2 T n tm .............................................................................................. 12

2.5.2.3 H ng ngo i ...................................................................................... 13

2.5.2.4 D ch u .............................................................................................. 14

2.5.2.5 T nh .................................................................................. 15

2.5.2.6 T hi lng chung ca nhn vin .............................. 15

KT LUN CHNG 2 .......................................................................................... 15

CHNG 3: PHNG PHP NGHIN CU ................................................... 17

3.1 Quy trnh nghin cu ........................................................................................ 17

3.2 Nghin c ......................................................................................... 18

3.3 Nghin c ..................................................................................... 18

3 4 M nghin cu ................................................................................................ 19

3 5 T ........................................................................................ 20

3.5.1 Thit k b ng kh o st ............................................................................... 20

3.5.2 Di t v m ho bin quan st .............................................................. 20

KT LUN CHNG 3 .......................................................................................... 21

CHNG 4: KT QU NGHIN CU ................................................................ 22

4.1 u .............................................................................. 22

4.2 Thng k m t m c nhn ......................... 22

4.2.1 C ng theo gi i tnh ................................................................. 22

4.2.2 C tu i ................................................................... 23

4.2.3 C u theo th i gian lm vi c t i cng ty .............................................. 23

4.2.4 C u theo v tr lm vi c ....................................................................... 24

4.2.5 C hc v n .................................................... 24

4.2.6 C ng theo thu nh p ................................................................ 25

4.3 .......................................................................................... 25

4.3.1 H C A ................................................................. 25

4.3.2 P EFA Exploratory factor analysis) .......... 26

4.3.2.1 Kt qu ca phn tch nhn t ........................................................... 26

4.3.2.2 t tn v gi i thch nhn t ............................................................. 29

4.4 M ........................................................................................ 30

4.4.1 N ................................................................................. 30

4.4.2 C nh ................................................... 30

4.5 M ............................................................................ 31

4.5.1 K ...................................................... 31

4.5.2 K ................................................... 31

4.5.3 P .............................................................. 33

4.5.4 K ............................................................................... 35

4.6 K

.................................................................................................................. 36

4.6.1 M ............................................................................ 36

4.6.2 M ........................................................ 37

4.6.2.1 M T T ............................ 37

4.6.2.2 M Sn Sng Tr i Nghi ...... 40

4.6.2.3 M D Ch ............................. 41

4.6.2.4 M H ng Ngo ..................... 42

4.7 K ................................. 43

4.7.1 K ........................................... 43

4.7.2 K ............................................. 45

4.7.3 K ............................ 46

4.7.4 K tr lm vi .................................. 47

4.7.5 K ............................... 49

4.7.6 K ........................................... 50

KT LUN CHNG 4 .......................................................................................... 51

CHNG 5: KT LUN V MT S KIN NGH NNG CAO MC

HI LNG CA NHN VIN TI CNG TY TNHH CH HNG ............... 53

5.1 K .......................................................................................................... 53

5.2 M

nhi m Ch Hng ..................................................................................................... 54

5.2.1 K T T ................ 54

5.2.2 K Sn Sng Tr i

Nghi ............................................................................................................. 55

5.2.3 K D Ch ................. 56

5.2.4 K H ng Ngo ........ 57

5.3 H n ch c ti .......................................................................................... 58

5.4 H ng nghin cu tip theo ........................................................................... 58

TM TT CHNG 5 ............................................................................................ 59

TI LIU THAM KHO

PH LC

DANH MC CC T VIT TT

Cm t

vit tt Ngha Ting Anh Ngha Ting Vit

ANOVA Analysis Of Variance Phn

DN D

EFA Exploratory Factor Analysis P

KMO Kaiser Meyer Olkin H

m hnh trong EFA

VIF Variance Inflation Factor N

HQT H Q T

TNHH T

DANH MC CC BNG

Trang

Bng 2.1 - a: Cc bin o lng sn sng tri nghim ........................................ 12

Bng 2.1 - b: Cc bin o lng tn tm ............................................................. 13

Bng 2.1 - d: Cc bin o lng d chu .............................................................. 14

Bng 2.1 e: Cc bin o lng m l n nh ................................................. 15

Bng 2.1 f: Cc bin o lng mc hi lng chung ..................................... 15

Bng 3.1: Din t v m ho bin quan st ............................................................ 20

Bng 4.1: hng k mu theo gii tnh ..................................................................... 22

Bng 4.2: hng k mu theo tu i ....................................................................... 23

Bng 4.3: hng k mu theo thi gian lm vic ti cng ty ................................... 23

Bng 4.4: hng k mu theo v tr lm vic ............................................................ 24

Bng 4.5: hng k mu theo trnh hc vn ........................................................ 24

Bng 4.6: hng k mu theo mc thu nhp ............................................................ 25

Bng 4.7: tin cy ca thang o ........................................................................... 26

Bng 4.8: Kt qu phn tch nhn t ........................................................................ 28

Bng 4.9: Bng phn tch nhn t ph thuc ........................................................... 29

Bng 4.10: M hnh tm tt s dng phng php Enter ........................................ 33

Bng 4.11: Kt qu phn tch phng sai ................................................................ 34

Bng 4.12: Kt qu hi quy s dng phng php Enter ........................................ 34

Bng 4.13: Kt qu thng k m t mc hi lng chung ..................................... 36

Bng 4.14: Kt qu thng k m t theo thang o n tm ................................. 38

Bng 4.15: Kt qu thng k m t theo thang o Sn sng tri nghim ............ 40

Bng 4.16: Kt qu thng k m t theo nhm D chu ....................................... 41

Bng 4.17: Kt qu thng k m t theo nhm Hng ngoi .............................. 42

Bng 4.18: Kim nh mc hi lng ca nhn vin theo gii tnh ...................... 44

Bng 4.19: Kt qu Independent Sample test so snh mc hi lng trong

cng vic theo gii tnh ............................................................................................. 44

Bng 4.20: Bng thng k m t mc hi lng chung v cng vic theo tu i 45

Bng 4.21: Kt qu One Way ANOVA so snh mc hi lng theo tu i ...... 46

Bng 4.22: Bng thng k m t mc hi lng chung theo thi gian lm vic ... 46

Bng 4.23: Kt qu One Way ANOVA so snh mc hi lng theo thi gian lm

vic ............................................................................................................................ 47

Bng 4.24: Bng thng k m t s hi lng chung v cng vic theo v tr lm vic

................................................................................................................................... 48

Bng 2.25: Kt qu One Way ANOVA so snh mc hi lng theo v tr lm vic

................................................................................................................................... 48

Bng 4.26: Bng thng k m t mc hi lng chung v cng vic theo trnh

hc vn ...................................................................................................................... 49

Bng 4.27: Kt qu One Way ANOVA so snh mc hi lng theo thi gian lm

vic ............................................................................................................................ 50

Bng 4.28: Bng thng k m t s hi lng chung v cng vic theo thu nhp ..... 50

Bng 4.29: Kt qu One Way ANOVA so snh mc hi lng theo thu nhp ... 51

DANH MC CC HNH

Trang

Hnh 2.1: M hnh nghin cu .................................................................................. 11

Hnh 3.1: Quy trnh nghin cu ................................................................................ 17

Hinh 4.1: M hnh nghin cu hiu chnh ................................................................ 30

DANH MC CC BIU

Trang

B 4 1: M ................................................. 37

B 4 2: M T .............................. 39

B 4 3: M S .......... 40

B 4 4: M D ............................... 42

B 4 5: M H ...................... 43

1

CHNG 1: TNG QUAN TI NGHIN CU

1.1 L do chn ti

Trong

quan tm v

.

:

chuyn mn, ti V

ho doanh

.

V N trong

N

V nh l

nhn vin V N M nhn vin

nhn vin M nhn vin

V

?

T

5

-f ) B -Five. S B -

2

F T

phn

T

V

. [12]

X pht tc gi quy nh ch ti: X C

N T H S H L C N V T C T T N

H H Ch Hng

ng ty, o ca cng ty c th

n m b c m hi lng ca nhn vin

chnh sch ph h

1.2 Mc tiu nghin cu

- X cc

ty TNHH Ch Hng

- lng

- X

:

-

ty TNHH Ch Hng.

1.3 i tng v phm vi nghin cu

i tng nghin cu:

Phm vi nghin cu: nhn

TNHH Ch Hng.

3

Gii hn ca ti:

Thi gian nghin cu: 07/2013 10/2013

a im nghin cu: Cng ty TNHH C H

: K M H T H T Uyn, B D

1.4 Tnh mi ca ti nghin cu

hi lng

B F D

hi lng

N

, m c

1.5 Phng php nghin cu:

N TNHH C H 2

:

- P : f

.

- P :

145

SPSS 20 0

S

SPSS:

+ T

K C A

F L ) EFA

4

(Exploratory Factor Analysis)

K EFA

+ Phn t : X

S vin.

P

I S T test, phn

ANOVA v Kruskal Wallis.

1.6 ngha ca ti

ng gp v mt l thuyt:

B hi lng

thng qua tnh cch, nhn vin trong

ng gp v mt thc tin:

- hi lng thng qua tnh cch

C H

- Qua

T

.

- M

K c ci nhn

hi lng B

lng

5

1.7 Kt c u ti

N 5 :

C 1:

C 2:

C 3:

C 4:

C 5:

cng ty TNHH Ch Hng

6

CHNG 2: C S L THUYT V M HNH NGHIN CU

2.1 Gii thiu chung

C ny

M w T H z

V M C B

2.2 M h nh Big Five

2.2.1 nh ngha tnh cch [12]

L hnh hnh vi

T

V

T P P )

Tnh cch khng

T 18

) A N

5 B F

dimensions of B F )

2.2.2 M hnh Big Five [12]

B F 5 tnh

OCEAN ) C 1

5 B F 5

):

7

Openness to Experience (Sn sng tri nghim): M

N

O T

O

Conscientiousness (Tn tm): M

N C y

T

C

Extraversion (Hng ngoi): M

N E

T

E

Agreeableness (D chu): M

N A

nghi, kh T A

Neuroticism (Tm l n nh): M

N N

T N

)

2.3 Tng quan v s hi l ng ca nhn vin [3-trang 4]

2.3.1 Khi nim

Con l ti

T V N

nhn vin

S

8

v

2.3.2 nh ngha mc tha mn chung trong c ng vic.

Theo Spector 1997)

V

Hoppock 1935)

Tc Ellickson L 2001)

nhn vin

)

N

nhn vin

T S 1983)

nhn vin

L 1976) nhn vin

Weiss 1967)

nhn vin

2.3.3 nh ngha v mc tha mn cc thnh phn trong c ng vic

S K H 1969)

)

T S 1993 L 2005)

T

9

N

2.4 Mi quan h gi a m h nh Big Five v s hi l ng ca nhn vin

Cc hnh vi

T

T

h vi c nhn [4] B

V

:

T

M

C

N

N

C

N

T H

10

H

H N

H

N

N

T K

hi lng V

v lng hi lng

B

V

M

11

2.5 M h nh nghin cu v cc gi thuyt [12]

2.5.1 M h nh nghin cu Big Five

[Ngun: M hnh nghin cu xut ca tc gi]

Hnh 2.1: M hnh nghin cu

T 5

TNHH C H S

N

:

2.5.2 Cc gi thuyt lin quan n mc hi l ng trong c ng vic

D a trn m hnh nghin cu, tc gi thuy tc

ng ca cc nhn t thnh ph n ln m hi lng chung ca nhn vin t i cng

ty TNHH Ch Hng. Cc gi thuyt tc gi :

2.5.2.1 Sn sng tri nghim

Sn sng tr i nghi m ch m ca nh i t m, thng minh, sng

t o v c i m v i nh ng ng m N ng sn sng tr i nghi m cao

c v pht tri n m nh trong nh ng tnh hu i ph i linh ho t v hc h i

Openness to Experience

(Sn sng tri nghim)

Conscientiousness

(Tn tm)


(Sn sng tri nghim) Extraversion

(Hng ngoi)

Conscientiousness

(Tn tm)


(Sn sng tri nghim)

Agreeableness

(D chu)

Extraversion

(Hng ngoi)

Conscientiousness

(Tn tm)


(Sn sng tri nghim)

Neuroticism

(Tm l n nh)

Agreeableness

(D chu)

Extraversion

(Hng ngoi)

Conscientiousness

(Tn tm)


(Sn sng tri nghim)

Mc

hi lng

trong cng

vic ca

nhn vin

Cc yu t

c nhn

(gii tnh,

tui,

thi gian

lm vic,

v tr lm

vic, tr nh

hc v n

v mc

thu nhp).

12

nh u m i. H ng l hc cc k i, v h lm tt trong

o. H t l i th khi h tham gia vo mt t chc

m i. S c i m ca h d n vi c h ph i lun n l tm kim r t nhi u thng

n hi v vi c h no v xy d ng cc

mi quan h , d u ch c m K c h tr , h

ng sng t o

Bng 2.1 - a: Cc bin o lng sn sng tri nghim

K hiu Bin quan st

SS1 A / /

SS2 A /

SS3 A /

SS4 A /

[Ngun: c gi t t ng hp, thng 8/2013]

T :

- H1: sn sng tri nghim cng chiu vi mc hi lng ca nhn vin.

2.5.2.2 Tn tm

T c n m ca nh i c t chc, c h th

gi y. T n tm l mt trong nh c

c d mang l i hi u su t cng vi c ca mt c nhn cao

nhi u ngh v cng vi c khc nhau. Trong th c t, yu t m m cc

nh tuy n d i nh t b i v ngoi lm vi c v i hi u su t cao, nh i

t ng l th c hi n cng vi c, m thuyn chuy n

v v ng m t th H ng hi lng v i s nghi p ca mnh theo th i

hi lng v i t ch ng

tnh cch khc.

13

Bng 2.1 - b: Cc bin o lng tn tm

K hiu Bin quan st

TT1 Cng / 1

TT2 A /

TT3 A /

TT4 A /

TT5 A /


T :

- H2: Tn tm cng chiu vi mc hi lng ca nhn vin.

2.5.2.3 Hng ngoi

H ng ngo i l m ch nh i ni nhi ng, v thch th khi

trong nh ng tnh hung x hi. Mt nghin c n nh i c xu

c hi u qu cao trong nh ng cng vi n

H a, h c ng lm vi c c hi u qu trong cng vi c lin quan

n vi c qu n l v h th hi c nh o truy n c m hng.

N ng ngo i lm tt trong cc tnh hung x hi. H tch c c tm kim thng

tin ph n hi, v xy d ng mi quan h hi u qu . Th t th v , h c tm th y

h c, c th l v cc mi quan h xy d ng v i nh ng

i xung quanh h v thn nhn ca h d dng trong vi u ch nh cho ph

h p v i mt cng vi c m i. Tuy nhin, hi u su t v ng m t ca h ng cao

i nh i khc b i v h c th b l cng vi c tham

gia ti c ch v theo nhu c u ca b n b h

14

Bng 2.1 - c: Cc bin o lng hng ngoi

K hiu Bin quan st

HN1 C

HN2 A /

HN3 A / A /

HN4 A /

HN5 A /

vin


T :

- H3: Hng ngoi cng chiu vi mc hi lng ca nhn vin.

2.5.2.4 D chu

D ch u ng ch nh i t t, khoan dung, nh y c m, tt

b ng, v m p. Ni cch khc, nh ng ny cao l

nh i d ng c m cng v i nh N i c xu

ng ny cao c m m: t tham gia vo cc giao tip xy d ng v thay

ng. H trnh t y s thiu m i cho s

i mang tnh xy d ng.

Bng 2.1 - d: Cc bin o lng d chu

K hiu Bin quan st

DC1 A /

DC2 A /

DC3 A /

cng ty

DC4 A /


T :

- H4: D chu cng chiu vi mc hi lng ca nhn vin.

15

2.5.2.5 Tm l n nh

M t tnh cch th hi ng tr i nghi m nh ng c m xc tch c c. Nh ng

i N i

N p l nh i hay nh y c m, lo l nn hoang

ng sinh l (hypochondriacal)

Bng 2.1 e: Cc bin o lng Tm l n nh

K hiu Bin quan st

TL1 M /

TL2 K A /

TL3 A / t

TL4 C /


T :

- H5: Tm l n nh cng chiu vi mc hi lng ca nhn vin.

2.5.2.6 Thang o mc hi lng chung ca nhn vin

Bng 2.1 f: Cc bin o lng mc hi lng chung

K hiu Bin quan st

HL1 A /

HL2 A / /

HL3 A / /


KT LUN CHNG 2

T

16

TNHH Ch Hng, lm

.

17

CHNG 3: PHNG PHP NGHIN CU

3.1 Quy tr nh nghin cu

Q N :

- N :

TNHH C H

- N : N t

.

[Ngun: Quy trnh nghin cu tc gi thc hin]

Hnh 3.1: Quy trnh nghin cu

NGHIN CU

NH LNG

Kt lun v a ra mt s kin ngh

v

X l s liu bng phn mm SPSS

Kim nh cc nhn t

NGHIN CU

NH TNH

Xc nh m h nh nghin cu

Xc nh cc nhn t nh hng n

mc hi l ng trong c ng vic ca

nhn vin

Xc nh mc tiu

nghin cu

18

3.2 Nghin cu nh tnh

P

P

nhn vin

. N

nhn vin

C

nhn vin.

3.3 Nghin cu nh lng

P

nhn vin l giai

nhn vin C H V 145

nhn vin

D

SPSS 20 0

:

Bc 1: K

C A C A 0 8

1 0 7 0 8 C h nghin

C A 0 6 V

C A 0 6

Bc 2: P EFA SPSS

)

19

H &

1998) T 0 3

0 5 P

C V

F L 0 5

H & 1998)

Bc 3: P

nhn vin.

Bc 4: T

nhn vin TNHH Ch Hng.

Bc 5: P O - Way ANOVA v Independent Sample T-

T

nhn vin.

3.4 Mu nghin cu

TNHH Ch Hng.

K

K 2005) V

T G 1983) K

1979) 100 G f 1954)

200 H 1998)

100 150 H T C N M N

2008) EFA

4 5 T

:

T 22

V 200 ,

140 ti ny.

20

3.5 Thit k bng cu hi

3.5.1 Thit k bng kho st

P

nhn vin T

L 5

1: H 2: K 3: K 4:

, 5: H )

3.5.2 Din t v m ho bin quan st

Bng 3.1: Din t v m ho bin quan st

M ha Cc thang o

I S n sng tri nghim

SS1 Anh/ch c m th y cng vi c ph h p v c ca anh/ch

SS2 Anh/ch

SS3 Anh/ch

SS4 Anh/ch

II Tn tm

TT5 Cng vi c ca anh/ch c phn b 1 cch h p l

TT6 Anh/ch c nhi n trong lc lm vi c

TT7 Anh/ch

TT8 A /

TT9 Anh/ch lun ph

III Hng ngoi

HN10 C ng xuyn m cc l o nng cao k vi c

HN11 Anh/ch

HN12 A / tin v A /

HN13 Anh/ch

21

HN14 anh/ ch hi lng v cc ho i tho i gi o v i cng, nhn

vin

IV D chu

DC15 Anh/ch

DC16 A /

DC17 Anh/ch r t hi lng v i quy nh v ch i,.. t i

cng ty

DC18 A /

V Tm l b t n

TL19 M ng trong cng vi c ca anh/ch l ch p nh c

TL20 Khi A /

TL21 Anh/ ch c m th y lo l ng lm vi c cng vi c

TL22 Cng vi c ca anh/ch r t nh, khng lo s b m t vi c lm

VI Mc hi lng chung ca nhn vin i vi t chc

HL23 Anh/ch th y hi lng khi lm vi c t i cng ty mnh

HL24 Anh/ch c m th y vui khi nh ng c g ng ca anh/ch gp ph n th c hi n

mc tiu ca cng ty

HL25 Anh/ch c m th y t ho khi lm vi c t i cng ty anh/ch


KT LUN CHNG 3

T 3 :

N : T f

C H

N : T

T

SPSS 20 0

22

CHNG 4: KT QU NGHIN CU

4.1 c im mu nghin cu

S

TNHH C H 145 T

145 5

V 140

S :

4.2 Thng k m t c c u lao ng theo cc c im c nhn

4.2.1 C c u lao ng theo gii tnh

Bng 4.1: Thng k mu theo gii tnh

[Ngun: iu tra thc t ca tc gi, thng 8/2013]

Nhn xt: T 4 1 140 60

nhn vin nam 42 9% 80 57 1% T

Tn su t Phn

trm

Gi tr phn

trm

Phn trm

tch ly

S quan st

hp l

Nam 60 42.9 42.9 42.9

N 80 57.1 57.1 100.0

Tng 140 100.0 100.0

23

4.2.2 C c u lao ng theo tui

Bng 4.2: Thng k mu theo tui

Tn

su t

Phn

trm

Gi tr

phn trm

Phn trm

tch ly

S quan

st hp l

Di 30 tui 82 58.6 58.6 58.6

T 30 n 45 tui 39 27.9 27.9 86.4

Trn 45 n 55 tui 15 10.7 10.7 97.1

T 55 tui tr ln 4 2.9 2.9 100.0

Tng 140 100.0 100.0


Nhn xt: Theo 4 2

nhn vin l 30 45

55 T 130 30 75

57 7% 30 45 37 28 5%

45 55 18 13 9%

4.2.3 C c u theo thi gian lm vic ti c ng ty

Bng 4.3: Thng k mu theo thi gian lm vic ti cng ty

Tn su t Phn

trm

Gi tr

phn trm

Phn trm

tch ly

S quan

st hp l

Di 1 nm 39 27.9 27.9 27.9

T 1 n di 3 nm 40 28.6 28.6 56.4

T 3 n di 5 nm 33 23.6 23.6 80.0

T 5 nm tr ln 28 20.0 20.0 100.0

Tng 140 100.0 100.0


Nhn xt: T 4 3 t 140

1 34 27 9%

1 3 40 28 6%

24

3 5 33 23 6%

5 28 20 %

4.2.4 C c u theo v tr lm vic

Bng 4.4: Thng k mu theo v tr lm vic

Tn su t

Phn

trm

Gi tr

phn trm

Phn trm

tch ly

S quan

st hp l

Nhn vin sn xu t 36 25.7 25.7 25.7

Nhn vin vn ph ng 28 20.0 20.0 45.7

K thut vin 27 19.3 19.3 65.0

Khc 49 35.0 35.0 100.0

Tng 140 100.0 100.0


Nhn xt: T 4 4 trong 140

49

35%

36 25 7% 28

20% 27 19 3%

4.2.5 C c u lao ng theo tr nh hc v n

Bng 4.5: Thng k mu theo trnh hc vn

Tn su t Phn

trm

Gi tr

phn trm

Phn trm

tch ly

S quan

st hp l

i hc 10 7.1 7.1 7.1

Cao ng, trung c p 68 48.6 48.6 55.7

Trung hc ph th ng 23 16.4 16.4 72.1

C ng nhn k thut 39 27.9 27.9 100.0

Tng 140 100.0 100.0


Nhn xt: T 4.5 trong 140

68 48 6%

25

39 27 9%

23 16 4%

10 7 1%

4.2.6 C c u lao ng theo thu nhp

Bng 4.6: Thng k mu theo mc thu nhp

Tn

su t

Phn

trm

Gi tr

phn trm

Phn trm

tch ly

S quan

st hp l

Di 3 triu ng 17 12.1 12.1 12.1

T 3 n di 5 triu ng 83 59.3 59.3 71.4

T 5 n di 8 triu ng 30 21.4 21.4 92.9

T 8 triu ng tr ln 10 7.1 7.1 100.0

Tng 140 100.0 100.0


Nhn xt: T 4 6 trong 140

3 5 83

59 3% 5 8 30

21 4% 3 17

12 1% 8 10

7 1%

4.3 nh gi thang o

4.3.1 H s tin cy Cronbach Alpha

S

C A EFA

T C A

0 6 n.

H I T C ): L

cng cao. Theo N & B 1994)

26

0 3 V

0 3

Bng 4.7: tin cy ca thang o

Thang o S bin

quan st

tin cy

Cronbachs Alpha

S n sng tri nghim 4 0.811

Tn tm 4 0.777

Hng ngoi 4 0.793

D chu 3 0.751

Tm l n nh 4 0.870

Mc hi l ng chung ca nhn vin i vi

t chc 3 0.742


Nhn xt: T 4 7 q

C A

C A 0 6 C

C I -Total Correlation) trn 0.3, nn t

,

khm ph EFA)

4.3.2 Phn tch nhn t khm ph (EFA Exploratory factor analysis)

4.3.2.1 Kt qu ca phn tch nhn t

P KMO (Kaiser- Meyer-Olkin) c gi

0 5 O & Ow 2000) H

EFA T H & 1998) f )

0 5 0 3

E ) 1

27

C % E S f S L )

50% G & A 1998) [10]

S C A ba

: /

/

/ V i 19 bin quan st cn

l i c P

C V c s dng trong phn tch nhn t. Qu

:

B c 1: V i 19 bi EFA theo tiu

chu n Eigenvalue l 1 t qu l c 5 nhn t c rt trch. T

sai trch b ng 65.796% bin thin ca d li u. Ngoi ra, kt qu cho th y h s

KMO (Kaiser- Meyer-Olkin) b ng 0.890 l 0 5 t yu c u. Trong php

xoay Varimax ta s lo i nh ng bin no c h s truy n t i nh 0 5 c khc

nhau gi a hai nhn t nh 0 3

N y, kt qu c mt bi t yu c Anh/ ch hi lng v cc

ho i tho i gi o v i cng, nhn vin

B 2: S Anh/ ch hi lng v cc ho i tho i gi

o v i cng, nhn vin 18 bi

t EFA theo tiu chu n Eigenvalue l 1 t qu c 5 nhn t c rt trch.

T ng 65.256% bin thin ca d li u. Ngoi ra, kt qu cho

th y h s KMO (Kaiser- Meyer-Olkin) b ng 0.847 l 0 5 t yu c u.

Trong php xoay Varimax cho th y t t c cc bin quan st c h s truy n t u

l 0 5 t yu c u.

28

Bng 4.8: Kt qu phn tch nhn t

Component

1 2 3 4

C /

lm .850

M /

.838

A /

.833

A / .769

A / lm

.699

A / .597

K A /

.595

A / .797

A / .733

A /

/ .726

A / .648

A / .832

A /

.718

A /

.675

A /

ban .742

C / 1 .654

29

A / A /

.590

C

.528

G E 7.174 2.034 1.381 1.157

P 24.277 15.823 13.177 11.978


Bng 4.9: Bng phn tch nhn t ph thuc

Bin quan st Nhn t

1

A / .835

A / / .807

A / /

.796


4.3.2.2 t tn v gii thch nhn t

Nhn t th nh t g : Cng vi c ca anh/ch r t nh, khng lo s b

m t vi c lm; M ng trong cng vi c ca anh/ch l ch p nh n

c; A / ;

Anh/ch lun ph Anh/ ch c m th y lo l ng khi

ng lm vi c cng vi c Anh/ch

K A /

t tn nhn t ny l T n tm.

Nhn t th hai g : Anh/ch ;

Anh/ch ; Anh/ch c m th y

cng vi c ph h p v c ca anh/ch Anh/ch

t tn nhn t ny l Sn sng tr i nghi m.

30

Nhn t th ba g : A / ; Anh/ch

; A /

t tn nhn t ny D ch u.

Nhn t th : Anh/ch

; Cng vi c ca anh/ch c phn b 1 cch h p l A / tin

v A / Cng ty

ng xuyn m cc l o nng cao k c t tn nhn t ny

l H ng ngo i.

4.4 M h nh hiu ch nh

4.4.1 Ni dung hiu ch nh

M hnh m i ny s i bin ph thu M hi lng trong

cng vi 4 bi c l p l t l: T n tm, Sn sng tr i nghi m, D ch u,

H ng ngo i.

[Ngun: M hnh hiu chnh tc gi thc hin]

Hinh 4.1: M hnh nghin cu hiu chnh

4.4.2 Cc gi thuyt cho m h nh hiu ch nh

Cc gi thuyt cho m hnh nghin c u ch nh s c xy d ng d a trn

chi ng ng ca cc nhn t n m hi lng trong cng

Conscientiousness

(Tn tm)


(Sn sng tri nghim) Openness to Experience

(Sn sng tri nghim)

Conscientiousness

(Tn tm)


(Sn sng tri nghim)

Agreeableness

(D chu)

Extraversion

(Hng ngoi)

Conscientiousness

(Tn tm)


(Sn sng tri nghim)

Extraversion

(Hng ngoi)

Agreeableness

(D chu)

Extraversion

(Hng ngoi)

Conscientiousness

(Tn tm)


(Sn sng tri nghim)

Mc

hi lng

trong cng

vic ca

nhn vin

Cc yu t

c nhn

(gii tnh,

tui, thi

gian lm

vic, v tr

lm vic,

tr nh

hc v n v

mc thu

nhp).

31

vi c ca nhn vin T u ch nh ny, c 4 nhn t n mc

hi lng trong cng vi c ca nhn vin : T n tm, Sn sng tr i nghi m, D

ch H ng ngo i.

C :

H1: M t T

H2: M t Sn sng tr i nghi

H3: M t D ch

H4: M nhn t H ng ngo

4.5 M h nh hi quy tuyn tnh

4.5.1 Kim nh cc thang o ca m h nh

Sau khi tr i qua cc qu trnh phn tch nhn t, kt qu l c 4 nhn t c

ki nh m hnh. Gi tr ca t ng nhn t l gi tr trung bnh ca cc

bin quan st thuc nhn t

P xem xt s ph h n vo

m hnh hi quy tuyn tnh. Kt qu ca phn tch s ki m tra cc gi

thuyt t H1 n H4.

4.5.2 Kim nh h s tng quan tuyn tnh

T c khi phn tch m hnh hi quy tuyn tnh ta ph i ki nh h s

quan tuy P ki m tra mi lin h tuyn tnh gi a cc bi c l p v

bin ph thuc.

32

Bng 4.9: Ma trn h s tng quan

Correlations

T

tm

S

sng

D

H

Hi

lng

T

H s

quan Pearson 1 .000 .000 .000 .489

**

M 1.000 1.000 1.000 .000

N 140 140 140 140 140

S

H s

quan Pearson .000 1 .000 .000 .387

**

M 1.000 1.000 1.000 .000

N 140 140 140 140 140

D

H s

quan Pearson .000 .000 1 .000 .364

**

M 1.000 1.000 1.000 .000

N 140 140 140 140 140

H

H s

quan Pearson .000 .000 .000 1 .345

**

M 1.000 1.000 1.000 .000

N 140 140 140 140 140

Hi lng

H s

quan Pearson .489

** .387

** .364

** .345

** 1

M .000 .000 .000 .000

N 140 140 140 140 140

**. Correlation is significant at the 0.01 level (2-tailed).


33

Theo b ng 4.9 kt qu ma tr n h s y t t c bin ph thuc

c m n tnh v i 4 bi c l p T n tm, Sn sng tr i nghi m, D

ch H ng ngo i. T s T n tm l l n nh t ( ng

0.489). Tron s H ng ngo i l th p nh t (ch t 0.345).

Ngoi ra, kt qu phn tch cho th y mt s bi c l p c s i

i quy c n v ng tuyn.

4.5.3 Phng tr nh hi quy tuyn tnh

P i quy tuy xem xt quan h tuyn tnh ca cc nhn

t n m ng trong cng vi c ca nhn vin, d

s tin hnh xy d ng m hnh h P c th c hi n b ng

E c th c hi n v i 4 bi c l p l: T n tm, Sn sng tr i

nghi m, D ch H ng ngo i. M hnh hi quy c d :

Y= 0 1*X1 2*X2 3*X3 i*Xi

T Y: L hi lng trong cng vi c ca nhn vin t i cng ty

TNHH Ch Hng

Xi: C

0: H

i: C

Sau khi c kt qu m hnh hi quy, ta d nh m nh

ng c n m hi lng ca nhn vin t i cng ty

TNHH Ch Hng

Bng 4.10: M hnh tm tt s dng phng php Enter

hnh R R2

R2

iu

ch nh

Sai s

chun c

lng

Thng k thay i

R2 thay

i

F thay

i df1 df2

Mc

ngha

1 .806a

.650 .639 .3781 .650 62.638 4 135 .000

Dependent Variable: T S D H


34

Theo b ng 4.10 cho th y H s R2 hi u ch nh b ng 0.639 u ny cho th y

m hnh hi quy tuyn tnh ny ph h p v i t p d li u ca m u mc 63.9%, tc

l cc bi c l p gi c 63.9% bin thin ca bin ph thuc.

Bng 4.11: Kt qu phn tch phng sai

M hnh Tng b nh phng df B nh phng

trung bnh F Sig.

1. Hi quy

S d

Tng

35.824

19.302

55.126

4

135

139

8.956

.143

62.638 .000b

a. Predictors: (Constant), Hi lng

b. Dependent Variable: T S D H


Theo b ng 4.11 qu ki nh F = 62.638 v m a thng k

c r t nh (Sig = 0.000) cho th y s an ton bc b gi thuyt cho r ng t t c

cc h s hi quy b ng 0 v kt lu n tin c y 95% m hnh hi quy tuyn tnh

ph h p v i t ng th

Bng 4.12: Kt qu hi quy s dng phng php Enter


M hnh

H s cha

chun ha

H s

chun ha

t

Mc

ngha

Thng k a

cng tuyn

B

lch

chun

Beta

ch p

nhn

h s

phng i

phng sai

1

(Hng s) -.071 .234 -.304 .762

Tn tm .325 .059 .352 5.509 .000 .634 1.578

Sn sng tri nghim .270 .059 .276 4.543 .000 .703 1.423

D chu .225 .073 .207 3.093 .002 .578 1.731

Hng ngoi .195 .067 .188 2.895 .004 .613 1.631

35

Theo b ng 4.12 ta th y mc a cc nhn t u nh 0 05 cho

th y m hi lng ca nhn vin ch ng ca 4 nhn t: T n tm, Sn sng

tr i nghi m, D ch H ng ngo i.

H s Tolerance ( ch p nh n ca bin) th p (0.634, 0.703, 0.578, 0.613) v

h s VIF) 4 y ra hi ng

tuy u ny chng t khng c s t ch gi a cc bi c l p.

H s Beta i quan h gi a yu t T n tm, Sn sng

tr i nghi m, D ch H ng ngo i i v i m hi lng ca nhn vin l mi

quan h cng chi u

4.5.4 Kim nh gi thuyt

P i quy l: M hi lng trong cng vi c ca nhn vin =

0.352 T n tm +0.276 Sn sng tr i nghi m + 0.207 D ch u + 0.188 H .

D a vo kt qu phn tch hi quy

m hnh :

Nhn t T n tm ng l n nh n m hi lng ca nhn vin

t i cng ty trch nhi m h u h n Ch Hng, Kt qu hi quy cho th y h s Beta =

0.352 v Sig = 0.000 (

36

H3(+) D

C

H4(+) H

C

4.6 Kt qu thng k v mc hi l ng chung v mc hi l ng theo tng

thang o

4.6.1 Mc hi l ng chung

Bng 4.13: Kt qu thng k m t mc hi lng chung

Bin quan st N Nh

nh t

Ln

nh t

Trung

bnh

lch

chun

Tn tm 140 1.2857 5.0000 3.4112 .6825

Sn sng tri nghim 140 2.3333 5.0000 3.4762 .6437

D chu 140 2.0000 5.0000 3.4911 .5795

Hng ngoi 140 2.2500 5.0000 3.6393 .6074

Hi lng 140 2.0000 5.0000 3.4738 .6298


Nhn xt: Theo b ng 4.14 cho th y m hi lng chung ca cc nhn t

T Sn sng tr i nghi ch H ng ngo H

u, c th hi n c T

ca t ng nhn vin th mc chnh l ch c kho ng cch r t l N i chn th p

nh 1 i chn cao nh t l 5, chng t m u bn c nh mt s i hi

lng th v n cn c mt s i khng hi lng v cc nhn t

37


Biu 4.1: Mc hi l ng chung ca nhn vin

Nhn xt: Nhn vo bi 4.1 ta th y, m hi lng chung ca nhn

vin t i cng ty trch nhi m h u h n Ch Hng l 3.4738. V

ca nhn t t n tm = 3.4112 th nhn t t n tm c m hi lng th p nh t th p

hi lng chung, cn t sn sng tr i nghi m, d ch u c m

hi lng chung v ng ngo i c

m hi lng trung bnh cao nh t, cao hi lng chung.

4.6.2 Mc hi l ng theo tng thang o

4.6.2.1 Mc hi l ng theo nhm thang o Tn Tm

38

Bng 4.14: Kt qu thng k m t theo thang o Tn tm

B N N L Trung

bnh

C /

lm

140 1 5 3.29 .852

M

/

140 1 5 3.27 .855

A /

140 1 5 3.36 .874

A /

140 1 5 3.31 .821

A /

140 1 5 3.69 .813

A /

140 1 5 3.51 .835

K

A /

140 1 5 3.45 .955


Nhn xt: B ng 4.15 cho th y m hi lng trong ca cng vi c ca nhn

vin t i cng ty TNHH Ch Hng ca cc bi T n tm ng

c th hi n c T a t ng

nhn vin th mc chnh l ch c kho ng cch r t l N i chn th p nh t l 1 v

i chn cao nh t l 5, chng t m u bn c nh mt s i hi lng th v n

cn c mt s i khng hi lng v nhn t T n tm. Chnh v v y, cc ban lnh

39

o hy quan tm trong vi c nng cao m hi lng cho nhn vin t i cng ty

mnh.

[Ngun: X l s liu ca tc gi bng phn mm EXCEL, thng 8/2013]

Biu 4.2: Mc hi l ng trung b nh theo nhm Tn tm

Nhn xt: Nhn vo bi 4.2 ta th y cc bi Anh/ ch c m th y

lo l ng lm vi c cng vi c Anh/ch

hi lng trung bnh hi lng chung.

T K A /

A /

Anh/ch lun ph Cng vi c ca

anh/ch r t nh, khng lo s b m t vi c lm v bi M ng trong

cng vi c ca anh/ch l ch p nh c i c m hi lng trung bnh th p

v m cc nh qu n l c n ph i quan

i m hi lng cho nhn vin.

40

4.6.2.2 Mc hi l ng theo nhm thang o Sn Sng Tri Nghim

Bng 4.15: Kt qu thng k m t theo thang o Sn sng tri nghim

B N N

L

Trung

bnh

A / 140 2 5 3.81 .810

A /

140 2 5 3.50 .773

A /

/ 140 2 5 3.41 .677

A /

140 2 5 3.84 .774



vin t i cng ty trch nhi n h u h n Ch Hng ca cc bi Sn sng tr i

nghi m c th hi n ct trung bnh. Tuy nhin, trong qu trnh

a t ng nhn vin th mc chnh l ch c kho ng cch l N i chn

th p nh 2 i chn cao nh t l 5, chng t m u bn c nh mt s

i hi lng th v n cn c mt s i khng hi lng v m cng vi c.


Biu 4.3: Mc hi l ng trung b nh theo nhm Sn sng tri nghim

41

Nhn xt: Nhn vo bi 4.3 ta th y cc bi Anh/ch

Anh/ch

Anh/ch d ch u

th c m hi lng chung, cn

bi Anh/ch c m th y cng vi c ph h p v c ca anh/ch

hi lng trung bnh th hi chung. Nhn chung, nhn vin

hi lng v yu t ca cng ty tuy nhin o c n ph i ch t i cch

phn b cng vi i m nhn vin.

4.6.2.3 Mc hi l ng theo nhm thang o D Chu

Bng 4.16: Kt qu thng k m t theo nhm D chu

B N N

L

Trung

bnh

A / 140 2 5 3.49 .809

A /

140 2 5 3.46 .762

A /

140 2 5 3.49 .791



vin t i cng ty trch nhi m h u h n Ch Hng ca cc bi D

ch u c th hi n ct trung bnh. Tuy nhin, trong qu

a t ng nhn vin th mc chnh l ch c kho ng cch l N i

chn th p nh 2 i chn cao nh t l 5, chng t m u bn c nh mt s

i hi lng th v n cn c mt s i khng hi lng v nhn t tm l n

nh t i cng ty.

42


Biu 4.4: Mc hi l ng trung b nh theo nhm D chu

Nhn xt: Nhn vo bi 4.4 ta th y cc bin A /

A /

u c m hi lng trung bnh cao m hi lng chung, ngo i tr

bi Anh/ch

trn m hi lng trung bnh th p m hi lng chung. Chnh v

v y, nh qu n tr nhn s hy ch trng t i nhn t ny nh m nng cao m hi

lng cho nhn vin.

4.6.2.4 Mc hi l ng theo nhm thang o Hng Ngoi

Bng 4.17: Kt qu thng k m t theo nhm Hng ngoi

B N N

L

Trung

bnh

A /

140 2 5 3.51 .694

C / 1 cch

140 1 5 3.59 .913

A /

A / 140 2 5 3.39 .685

C

140 2 5 3.49 .852



vin t i cng ty trch nhi m h u h n Ch Hng ca cc bi H ng ngo i

43

c th hi n c T

ca t ng nhn vin th mc chnh l ch c kho ng cch l N i chn th p nh t l

2 i chn cao nh t l 5, chng t m u bn c nh mt s i hi lng th

v n cn c mt s i khng hi lng v nhn t H ng ngo i t i cng ty.


Biu 4.5: Mc hi l ng trung b nh theo nhm Hng ngoi

Nhn xt: Nhn vo bi 4.5 ta th y cc bin quan Cng vi c ca

anh/ch c phn b 1 cch h p l Anh/ch

C ng xuyn m cc l o nng cao k

vi c u c m hi lng trung bnh cao m hi lng chung, ngo i tr

bi A / tin v A /

m hi lng trung bnh th p m hi lng chung.

Chnh v v y, nh qu n tr nhn s hy ch trng t i nhn t ny nh m nng cao

m hi lng cho nhn vin.

4.7 Kim nh mc hi l ng theo cc c im c nhn

4.7.1 Kim nh mc hi l ng theo gii tnh

T ti nghin cu ny gi i tnh c 2 bin l nam v n nn ki nh

Independent Sample T ki m tra xem gi a nam v n trong cng ty trch

nhi m h u h n Ch Hng ai c m

44

Bng 4.18: Kim nh mc hi lng ca nhn vin theo gii tnh

S hi l ng

chung

Gii tnh N Trung bnh Sai s

thng k

Trung bnh

lch chun

Nam 60 3.4333 .6116 .0789

N 80 3.5042 .6452 .0721


Theo b ng 4.19 cho th y m hi lng chung ca nhn vin theo gi i tnh

khng c s chnh l ch l c th hi n ct trung bnh nhm gi i tnh

n c m hi lng chung cao nh t l 3.5042 v nhm gi i tnh nam c m

hi lng chung th p nh t l 3.4333

Bng 4.19: Kt qu Independent Sample T test so snh mc hi lng trong

cng vic theo gii tnh

Mc hi l ng chung ca

nhn vin

Gi nh

phng sai

bng nhau

Kh ng gi

nh phng

sai bng nhau

Kim nh Levene

v s bng nhau

ca phng sai

F .700

Mc ngha .404

Kim nh s bng

nhau ca trung

bnh

t -.657 -.662

df 138 130.633

Mc ngha .512 .509

S khc bit trung b nh -.0708 -.0708

S khc bit lch chun .1078 .1069

tin cy 95% Th p hn -.2839 -.2824

Cao hn .1423 .1407


45

t gi thuyt:

H0: K

H1: C

nhm lao

Nhn vo b ng 4.20 cho ta th y m nh Levene = 0.7

l 0 05 u ny chng t khng c s khc bi t v i v i mc

hi lng trong cng vi c ca nhn vin gi a nam v n C i v i khng gi

nh ng nhau trong ki nh T-test c m = 0 404 l

0 05 u ny chng t khng c s khc bi trung bnh m hi

lng trong cng vi c ca nam v n .

4.7.2 Kim nh mc hi l ng theo tui

Bng 4.20: Bng thng k m t mc hi lng chung v cng vic theo tui

N Trung

bnh

lch

chun

Sai s

chun

tin cy 95% Nh

nh t

Ln

nh t Th p

hn

Cao

hn

Di 30 tui 82 3.4756 .6131 .0677 3.3409 3.6103 2.0000 5.0000

T 30 n

di 45 tui 39 3.4359 .6760 .1083 3.2167 3.6550 2.0000 4.6667

Trn 45 n

di 55 tui 15 3.6000 .6690 .1727 3.2291 3.9705 2.6667 5.0000

T 55 tui

tr ln 4 3.3333 .4714 .2357 2.5832 4.0834 3.0000 4.0000

Tng 140 3.4738 .6298 .0532 3.3686 3.5790 2.0000 5.0000


Theo b ng 4.21 cho th y s hi lng chung v cng vi c theo tu i khng c

s chnh l ch l c th hi n ct trung bnh nhm nhn vin

tu i T 45 i 55 tu i hi lng chung cao nh t l 3.6000 v

46

nhm nhn vin c tu i T 55 tu i tr ln hi lng chung th p nh t

l 3.3333

Bng 4.21: Kt qu One Way ANOVA so snh mc hi lng theo tui

S hi l ng chung Tng b nh

phng df

B nh phng

trung bnh F

Mc

ngha

Gi a cc nhm .374 3 .125 .310 .818

Trong cng nhm 54.752 136 .403

Tng 55.126 139


:

H0: K

H1: C

B ng 4.22 cho ta th y gi a cc nhm tu i c m = 0 818 l

0.05 nn ta kt lu n khng c s khc bi t gi a cc nhm tu i v m hi lng

trong cng vi c ca nhn vin.

4.7.3 Kim nh mc hi l ng theo thi gian lm vic

Bng 4.22: Bng thng k m t mc hi lng chung theo thi gian lm vic

N Trung

bnh

lch

chun

Sai s

chun

tin cy 95% Nh

nh t

Ln

nh t Th p

hn

Cao

hn

D 1 39 3.5812 0.6152 0.0985 3.3818 3.7806 2.3333 5.0000

T 1 3

40 3.5417 0.5374 0.0850 3.3698 3.7135 2.0000 4.6667

T 3

5 33 3.3030 0.5735 0.0998 3.0997 3.5064 2.0000 4.3333

T 5

ln 28 3.4286 0.8005 0.1513 3.1182 3.7390 2.0000 5.0000

T 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000


47

Theo b ng 4.23 cho th y s hi lng chung v cng vi c theo th i gian lm

vi c khng c s chnh l ch l c th hi n ct trung bnh nhm

nhn vin c th i gian lm vi c D 1 hi lng chung cao nh t l

3.5812 v nhm nhn vin c th i gian lm vi c T 3 5

m hi lng chung th p nh t l 3.3030

Bng 4.23: Kt qu One Way ANOVA so snh mc hi lng theo thi gian

lm vic


phng df

B nh phng

trung bnh F

Mc

ngha

Gi a cc nhm 1.654 3 .551 1.402 .245

Trong cng nhm 53.472 136 .393

Tng 55.126 139


t gi thuyt:

H0: Khng c s khc bi t v m hi lng trong cng vi c gi a cc nhm th i

gian lm vi c ca nhn vin.

H1: C s khc bi t v m hi lng trong cng vi c gi a cc nhm th i gian

lm vi c ca nhn vin.

B ng 4.24 cho ta th y gi hc v n c m =

0.245 l 0 05 t lu n khng c s khc bi t gi a cc nhm th i gian

lm vi c v m hi lng trong cng vi c ca nhn vin.

4.7.4 Kim nh mc hi l ng theo v tr lm vic

48

Bng 4.24: Bng thng k m t s hi lng chung v cng vic theo v tr lm

vic

N Trung

bnh

lch

chun

Sai s

chun

tin cy

95% Nh

nh t

Ln

nh t Th p

hn

Cao

hn

N 36 3.5093 0.5374 0.0896 3.3274 3.6911 2.0000 4.6667

N

phng 28 3.4643 0.6810 0.1287 3.2002 3.7283 2.3333 5.0000

K 27 3.3951 0.6669 0.1283 3.1312 3.6589 2.0000 4.6667

Khc 49 3.4966 0.6566 0.0938 3.3080 3.6852 2.0000 5.0000

Total 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000


Theo b ng 4.25 cho th y s hi lng chung v cng vi c theo v tr lm vi c

khng c s chnh l ch l c th hi n ct trung bnh nhm nhn

vin Nhn vin s n xu t hi lng chung cao nh t l 3.5093 v nhm

nhn vin K thu t vin c m hi lng chung th p nh t l 3.3951

Bng 2.25: Kt qu One Way ANOVA so snh mc hi lng theo v tr lm

vic


phng df

B nh phng

trung bnh F

Mc

ngha

Gi a cc nhm .241 3 .080 .199 .897

Trong cng nhm 54.886 136 .404

Tng 55.126 139


t gi thuyt:

H0: K

49

H1: C

B ng 4.26 cho ta th y gi a cc nhm theo v tr lm vi c c m =

0.897 l 0 05 t lu n khng c s khc bi t gi a cc nhm v tr lm

vi c v m hi lng trong cng vi c ca nhn vin.

4.7.5 Kim nh mc hi l ng theo tr nh hc v n

Bng 4.26: Bng thng k m t mc hi lng chung v cng vic theo trnh

hc vn

N Trung

bnh

lch

chun

Sai s

chun

tin cy

95% Nh

nh t

Ln

nh t Th p

hn

Cao

hn

10 3.6000 0.6246 0.1975 3.1532 4.0468 2.6667 4.6667

C 68 3.4510 0.5838 0.0708 3.3097 3.5923 2.0000 4.6667

T 23 3.4348 0.6995 0.1458 3.1323 3.7373 2.0000 5.0000

CN 39 3.5043 0.6834 0.1094 3.2827 3.7258 2.0000 5.0000

Total 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000


Theo b ng 4.27 cho th y s hi lng chung v cng vi c theo hc v n

khng c s chnh l ch l c th hi n ct trung bnh nhm nhn

vin hc v n i hc hi lng chung cao nh t l 3.6000 v

nhm nhn vin hc v n Trung hc ph thng hi lng

chung th p nh t l 3.4348

50

Bng 4.27: Kt qu One Way ANOVA so snh mc hi lng theo thi gian

lm vic


phng df

B nh phng

trung bnh F

Mc

ngha

Gi a cc nhm .266 3 .089 .220 .883

Trong cng nhm 54.860 136 .403

Tng 55.126 139


t gi thuyt:

H0: K

H1: C

B ng 4.28 cho ta th y gi a cc nhm theo th i gian lm vi c c m

= 0.883 l 0 05 t lu n khng c s khc bi t gi a cc

hc v n v i m hi lng trong cng vi c ca nhn vin.

4.7.6 Kim nh mc hi l ng theo thu nhp

Bng 4.28: Bng thng k m t s hi lng chung v cng vic theo thu nhp

N Trung

bnh

lch

chun

Sai s

chun

tin cy 95% Nh

nh t

Ln

nh t Th p

hn

Cao

hn

D 3 17 3.3529 0.5332 0.1293 3.0788 3.6271 2.3333 4.6667

T 3 5

83 3.4819 0.6590 0.0723 3.3380 3.6258 2.0000 5.0000

T 5 8

30 3.5444 0.6032 0.1101 3.3192 3.7697 2.0000 4.6667

T 8 10 3.4000 0.6630 0.2096 2.9258 3.8742 2.3333 4.6667

Total 140 3.4738 0.6298 0.0532 3.3686 3.5790 2.0000 5.0000


51

Theo b ng 4.29 cho th y s hi lng chung v cng vi c theo thu nh p khng

c s chnh l ch l c th hi n ct trung bnh nhm nhn vin c

mc thu nh T 5 n i 8 tri u hi lng chung cao nh t l 3.5444

v nhm nhn vin c mc thu nh D i 3 tri u hi lng chung th p

nh t l 3.3529

Bng 4.29: Kt qu One Way ANOVA so snh mc hi lng theo thu nhp


phng df

B nh phng

trung bnh F

Mc

ngha

Gi a cc nhm .458 3 .153 .380 .768

Trong cng nhm 54.668 136 .402

Tng 55.126 139


t gi thuyt:

H0: K

H1: C

B ng 4.30 cho ta th y gi a cc nhm theo thu nh p c m = 0 768

l 0 05 kt lu n khng c s khc bi t gi a cc nhm thu nh p v mc

hi lng trong cng vi c ca nhn vin.

KT LUN CHNG 4

T 4, tc gi i thi u chung v cng ty trch nhi m h u h n

Ch Hng c tr ng ngun nhn l c t i cng ty. n

hnh ki tin c y c s C

Alpha v phn tch nhn t khm ph EFA. Kt qu nghin cu cho th y c 4 bin

t yu c u nn b lo i Anh/ch c nhi n

trong lc lm vi c, Anh/ch

quanh, Anh/ ch hi lng v cc ho i tho i gi o v i cng, nhn

52

vin Anh/ch r t hi lng v i quy nh v ch i,.. t i

cng ty

S t tn l i cho cc nhn l: T n tm, Sn sng tr i nghi m, D

ch H ng ngo i T T n tm Tm l nh c

kt h p thnh mt nhn t T n tm.

Kt qu phn tch hi quy thng qua ph n m m SPSS 20.0 b

Enter cho ta th y t t c 4 nhn t T n tm, Sn sng tr i nghi m, D ch H ng

ngo i n m hi lng ca nhn vin t i cng ty trch nhi m h u

h n Ch Hng. C th l: nhn t T i h s Beta = 0.352 v sig =0.000

c ng l n nh n m hi lng, nhn t ng l n th hai l nhn

t n sng tr i nghi i h s Beta = 0.276, sign = 0.000, k tip l nhn t

ch i h s Beta = 0.207 v Sig = 0.002, v cui cng l nhn t ng

ngo ng th p nh n m hi lng ca nhn vin v i h s Beta =

0.188 v Sig = 0.004

V i kt qu thng k m t m hi lng chung cho th y nhn t c mc

hi lng cao nh t l nhn t ng ngo =3 6396 tip l nhn t

ch =3 4911 p theo l nhn t n sng tr i nghi hi lng

th p nh t l nhn t =3.4112.

Ki nh Independent T c s d y khng c s

khc bi t gi a nam v n v m hi lng t i cng ty trch nhi m h u h n Ch

Hng.

Ki nh One Way ANOVA cho ta th y kt qu tu hc

v n, th i gian lm vi c, thu nh p v v tr lm vi c u khng n mc

hi lng ca nhn vin.

V y, V i kt qu 4 s gip tc gi mt s kin ngh

5 ny.

53

CHNG 5: KT LUN V MT S KIN NGH NNG CAO MC

HI LNG CA NHN VIN TI CNG TY TNHH CH HNG

5.1 Kt lun

V ti XC NH CC NHN T NH HNG N S HI

LNG CA NHN VIN TI CNG TY TNHH CH HNG, tc gi

5 nhn t ng n m hi lng c i v i t chc, bao gm:

Sn sng tr i nghi m, T n tm H ng ngo i, D ch u, Tm l nh.

S tin c y c ng h s C A t qu

i b 3 bin quan st : /

/

/

0 3

N 19

bao cao toan van de tai nckh

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