barriers to communication.ppt barriers to communication

8/14/2019 Barriers to communication.ppt Barriers to communication

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Barriers to communication& Factors affecting the effectiveness of

communication skills

Year 12

Health & Social Care


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Lesson Objective

Gain knowledge & Understanding ofClients & Care settings


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Communication can become blocked if individual

differences are not understood. The three main ways that communication becomes blocked are:

A person cannot see, hear or receive the

message.

A person cannot make sense of the message.

A person misunderstands the message.


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Examples of the first kind of block, where people do notreceive the communication, include visual disabilities,

hearing disabilities, environmental problems such aspoor lighting, noisy environments, and when speakingfrom too far away.


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The use of different language,including Sign Language

The use of different terms in language,such as jargon, slang, or dialect.

Physical & intellectual disabilities, such asdysphasia, being ill, or suffering memory

loss, or learning difficulty.

Examples of situations in which people may not be

able to make sense of the message include:


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Labelling or stereotyping of others

Cultural influences different culturesinterpret non-verbal and verbal messages,

and humour in different ways

Assumptions about people - about race,

gender, disability and other groupings

Reasons for misunderstanding a message include:

Social Context statements & behaviourthat are understand by friends & family

may not be understand by strangers


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Emotional differences can sometimes beinterpreted as personal clashes, or

personal difficulties. Very angry, or veryhappy, or very shy people may

misinterpret communication from others

Emotional barriers a workers ownemotional needs may stop them from

wanting to know about others.

Time pressures can mean that staff

withdraw from wanting to know aboutothers.

Reasons for misunderstanding a message include:


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In order to minimise communication barriers it will beimportant to learn as much as possible about others.

People may have preferred forms of interaction. Thismay include a reliance on non verbal messages, sign

language, lip-reading, the use of description, slangphrases, choice of room or location for a

conversation and so on.

Everyone has communication needs of some kind.


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Barriers to communication

Lack of common or shared language

Use of unfamiliar technical or dialect words orphrases

Differences in cultural beliefs and assumptions

Prejudice on the part of client or practitioners

Practitioners lack of confidence or experience Hostility between client and practitioner


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Clients

Infants and young children People with specific learning difficulty

People with sensory, speech or other communication

impairments People with other disabilities

People (including relatives) attending an accident andemergency unit

People resident in a hospital ward

People in consultation with a practitioner

Elderly people


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Audience / Care setting

Staff nurses from a hospital ward Young Mothers / Teenage Mothers Parents Teachers (secondary/primary)

Care workers Social workers Special needs assistants Friends/relatives of ill patients Doctors Midwives Single parents


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Introduction

This should give an overview of what your talk is going to beabout. Who your audience will be, and why you have chosen todo this. It is also useful to include how you are planning tocarry out your talk. What audio visual items you will include.

How you are going to research etc.

Your talk should be about good practice in communicationskills for one type of client in one care setting.


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Your assessment Your report should not be a shared exercise or based on a who

group topic, but wholly your own work. Work which does notdemonstrate independence cannot be awarded high marks.


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The following sections must be included.

Introduction

Transcript for the talk (annotated)

Copies of illustrated materials used (PowerPoint)

Feedback analysis (one copy of the feedback sheet)

Graphical analysis broken down & explained for each question

The analysis should enable the reader to see which communication skills theaudience judged to have been performed relatively well or badly.

Evaluation (this should include justifications of the design decisions youmade when planning your talk, your own evaluation, your evidence withreferences made to range of communication skills used and how it could beimproved.

Appendix ( Relevant support and source material including all completedanonymous feedback sheets)

References to published and website sources that have been used


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barriers to communication.ppt barriers to communication

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