barriers to effective communication
DESCRIPTION
TRANSCRIPT
Barriers to Effective CommunicationBarriers to Effective Communication
• Process Barriers:Process Barriers: involve all components of the perceptual model of communication
• Personal Barriers:Personal Barriers: involve components of an individual’s communication competence and interpersonal dynamics between people communicating
• Physical Barriers:Physical Barriers: pertain to the physical distance between people communicating
• Semantic Barriers:Semantic Barriers: relate to the different understanding and interpretations of the words we use to communicate
• For class discussion:For class discussion: Which of the barriers to effective communication is the most difficult to deal with? Explain.
Listening StylesListening Styles
Results-style:Results-style: Interested in the bottom line or result of a message.
Reasons-style:Reasons-style: Interested in hearing the rationale behind a message.
Process-style:Process-style: Likes to discuss issues in detail.
TWO PRINCIPLES OF COMMUNICATION
1. Communication is an on-going, dynamic, transactional process
(Two models of Communication)
Self-Concept Circle
1. The person I
think I am.
2. The person others
think I am.
3. The person others think
I think I am.
As I See Myself
Other’s Reactions to Me
As Others See Me
My Actions
DefinitionsDefinitions
• Self-concept: Picture or perception of Self-concept: Picture or perception of ourselves ourselves
• Self Esteem: Feelings we have about Self Esteem: Feelings we have about ourselves ourselves
• Self-ideal: The way we would like to beSelf-ideal: The way we would like to be
Models of Communication
LINEAR MODEL
RMS
TRANSACTIONAL MODEL
S/R R/S
Context/Environment
Noise
M/F
F
TWO PRINCIPLES OF COMMUNICATION
1. Communication is an on-going, dynamic, transactional process
(Two Models of Communication)
2. It is impossible to NOT communicate(Five Types of Communication)
FIVE TYPES OF COMMUNICATION
Intrapersonal
Small Group
Mass
Interpersonal
Public
STAGES OF LISTENING
1. Hearing
2. Selecting
3. Attending
4. Understanding
5. Evaluating
6. Remembering
7. Responding
TYPES OF LISTENING
Listening for enjoyment
Listening for information
Empathic listening
Critical / evaluative listening