Confidential

Barrister Global Services Network, Inc.

835 B Pride Ave

Hammond, LA 70401

Barrister Overview

Confidential

Who We Are

1.Premier provider of helpdesk and onsite services, delivering superior resolution to client/server challenges

2.Serve commercial and consumer markets, including home-based employees

3.Long-term history as services provider Founded in 1972

4.Acquired Advantage Innovation in July 2002

5.Acquired TechSolve in January 2004

6.Headquartered in Hammond, LA

Confidential

Helpdesk Services

1.Provide Level 1 – 3 services for a variety of customers.

Level 1 – Entitlement, basic triage

Level 2 – Intermediate triage, normally with a IT support person

Level 3 – Advanced programming and diagnostic support.

2.All services provided from Hammond, LA facility.

3.Provide both software and hardware support.

Confidential

Broad Range of EquipmentGeneral SystemsDesktop/Notebook PCs and peripheralsMulti-media PCs and peripheralsServers and peripheralsData storage systemsDesktop printersNetwork-enabled and high-volume printersNetwork appliancesHubs, switches and routersWindows NT and NetWare operating systemsUNIX systems: Sun, HP, IBM, Fujitsu, DEC

Retail SystemsPOS terminalsFlat screens/monitorsScannersSignature capture and verification

devicesPrinters – thermal, receiptIn-store processorsKiosks

In-Home Systems Home PCs and peripheralsNotebook PCs and peripheralsResidential gatewaysHome networking hardware

Other Industry SystemsDigital photo capture and storage

systemsRetail banking document printing

systems

Financial services automated voice recording

Confidential

Tools Utilized

1. State of the art IVR/ACD systems that allow for variety of customizations

IP based for advanced communication features.

Call Record/Monitor

Skills based routing

Multiple toll free numbers.

2. EDI Tie-in to Salesforce CRM

Offer as value add for business award.

Provides real-time communication between our two systems.

Eliminates swivel seat.

Confidential

Web Services ManagerSM

1.Real-time management of service requests via the Web

Anytime access – 24/7, 365 days

View of “live” status, with optional details

Online service histories

Online trend and usage reports

Electronic input of service requests

2.Benefits to your business

Easily manage service requests across end users

Increase productivity

Improve SLA performance and reconciliation

Confidential

Interactive Report – Service Call Detail

Service History by Equipment

Acme Data Services

123 Main Street,

Anytown, NY 14220

Acme Data Services

Acme Data Services

Confidential

Customer Service

1.All agents are customer service focused.

Classroom training at time of hire.

Leverage industry excellence training for all agents that are customer facing.

Weekly refreshers on customer service tactics.

2.Quality Control

Customers are surveyed monthly.

All feedback is reviewed by management team.

Direct training or counseling plans are developed for improvement.

Confidential

Client Relationship Specialist

1.Proactively manage all service orders

2.Use an electronic whiteboard to manage service orders

3.Whiteboards are arranged according to the time that the event needs follow up.

4.Confirmation calls are made to each customer to ensure satisfied with resolution

5.Client Relationship Specialist will follow up to ensure that the service is being delivered timely.