Confidential

Barrister Global Services Network, Inc.

42548 Happywoods Road

Hammond, LA 70403

Barrister Overview

Confidential

Who We Are

1.Premier provider of multi-vendor services, delivering superior resolution to client/server hardware challenges

2.Serve commercial and consumer markets, including home-based employees

3.Long-term history as services provider Founded in 1972

4.Acquired Advantage Innovation in July 2002

5.Acquired TechSolve in January 2004

6.Headquartered in Hammond, LA

Confidential

North American Service Coverage

1.Serve every zip code within the US, every province within Canada and Puerto Rico

2.Past year, served more than 19,200 customer locations

Confidential

Vast Network of Technicians

1.Manage over 15,000 certified technicians through advanced web-based systems

2.A+, warranty-authorized, MCSE and CNE certified

3.Accurately qualify technicians by: Geographic coverage (zip/postal code)

Certifications

Product expertise

Availability

4.Field technicians backed by centralized Technical Support team

Confidential

Broad Range of EquipmentGeneral SystemsDesktop/Notebook PCs and peripheralsMulti-media PCs and peripheralsServers and peripheralsData storage systemsDesktop printersNetwork-enabled and high-volume printersNetwork appliancesHubs, switches and routersWindows NT and NetWare operating systemsUNIX systems: Sun, HP, IBM, Fujitsu, DEC

Retail SystemsPOS terminalsFlat screens/monitorsScannersSignature capture and verification

devicesPrinters – thermal, receiptIn-store processorsKiosks

In-Home Systems Home PCs and peripheralsNotebook PCs and peripheralsResidential gatewaysHome networking hardware

Other Industry SystemsDigital photo capture and storage

systemsRetail banking document printing

systems

Financial services automated voice recording

Confidential

Exceptional Multi-Vendor Management

1. Warranty-authorized service provider for over 20 manufacturers (above)

2. One of four global warranty service providers for Intel

3. Non-warranty service provider for products of over 200 manufacturers

Confidential

Service Coordination

1.Total Call Ownership – from call receipt to call closure

2.Experienced Customer Care Agents and Customer Relationship Managers

3.Expert technical support

4.Multiple channels for call entry

Single 800 number – accessible 24/7, 365 days

Electronic input – more than 50% of calls

Confidential

Web Services ManagerSM

1.Real-time management of service requests via the Web

Anytime access – 24/7, 365 days

View of “live” status, with optional details

Online service histories

Online trend and usage reports

Electronic input of service requests

2.Benefits to your business

Easily manage service requests across end users

Increase productivity

Improve SLA performance and reconciliation

Confidential

Interactive Report – Service Call Detail

Service History by Equipment

Acme Data Services

123 Main Street,

Anytown, NY 14220

Acme Data Services

Acme Data Services

Confidential

Break/Fix Maintenance Services

1.Premium on-site services that deliver predictable and fast resolution, while reducing service costs

Warranty and non-warranty equipment

Line item and per seat basis

2.Flexible service levels for mission-critical and non-critical equipment

Same and next business day (NBD) resolution

24/7 coverage

3.Convenient single contract

Confidential

Technology Deployment Projects

1.Cost-effective project services, managed from start to finish

2.Ideal for customer-specific requirements such as:Complex equipment installations

Office relocations

Inventory site surveys and asset tagging

Moves, adds and changes

3.Project events tracked in real-time via the Web Services ManagerSM