basic voice communications
DESCRIPTION
A 30 minute overview of voice communications technologies, their history and direction.TRANSCRIPT
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BETTER IDEAS. BETTER BUSINESS.
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What problem does voice communication technologies solve?
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.com The Timeline of Communications
1876 1944 1963 1969 1972 1973 1981 1994 1995
Foundational Technologies Expansive Technologies
Tran
sfor
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Tec
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Today
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.com Solving The Problem of Delay
● In the Foundational Years communications technology emerged to decrease the time it took to send information
● In the Expansive Years communications technology supported growth and adoption
● In the Transformation Years communications technology will help alter the way we communicate
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.com The Timeline of Voice Communications
1876Analog Voice
Invented
VoIPInvented VocalTec
1995
1994InternetReleased
Dr. Martin CooperCell phoneInvented
1973
AlexanderGraham
Bell
1979Digital voice
Invented
Automated RelaySwitch Invented
1893
1937Automated
CrossbarSwitch Invented Nortel
2nd Generation (2G)Digital Cell
Introduced1991
2003Skype
Desktop InternetVoice Founded
Today
… … …
Age of Automation Age of Consolidation Age of Unification
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.com Understanding Business Voice
● Today there are 3 major types of Business Voice Technologies
● Wired● Wireless (WiFi and Cell)● Internet
● Each of these methods [or mediums] of communicating use different types of devices.
● Desktop telephone (Declining in popularity)● Cellular telephone (Extremely popular)● Computer/Tablet/Laptop (Growing in popularity)
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.com Understanding Business Voice
● Business Voice service are grouped into the following categories:● Getting voice inside a building (PBX)● Moving voice within a local area (LEC)● Transporting voice outside a local area (CLEC)
● Some of these services can be owned (Premise) or can be outsourced (Hosted)● Mostly depends on the size of the company● Or on the industry they serve (i.e. Financial)
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.com Traditional Business Voice Systems
● The PBX (Private Branch Exchange) provides telephone features and dial tone within a building
● Traditional PBX’s consisted of a number of a replaceable circuit boards housed in a large proprietary platform.
● These circuit boards supported any number of telephone devices (12, 24, 48 etc.)
Telephone Switch Room Telephone Wiring Closet
PBX
Punch-downBlock
4 pair telephone wire48 pair telephone wireLEC Trunks
Data Center 4 pair data wire 4 pair data wire
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.com Modern IP Telephone Systems
● Today’s modern business communications system has migrated to a nearly 100% software-based application solution.
● Telephone services are now run over Internet Protocol (IP) networks just like computers.
● Circuit board functions have also evolved to software allowing today’s IP-based telephone systems to become dramatically smaller and more powerful.
TrunksLEC
Data Center Wiring Closet
Router
Telephone Server
EthernetSwitch
4 pair data wireFiber Optic
Core Switch
IPTelephone
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.com Unified Business Communications
● The future of business communications is UNIFICATION
● Unified Communications integrates each of the major communications mediums (voice, text, email, video & social media) into a single service allowing greater flexibility in the way a business operates.
● This flexibility can equate to higher customer satisfaction, improved efficiency and greater profit.