basics to effectiveness with technologist
TRANSCRIPT
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8/7/2019 Basics to effectiveness with technologist
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Cultivating Success
Basics to effectivenesswith technologist
Management Qualities
Chairing Meetings
Presenting Management Updates
Communications
Managing Expectations
Elzan Sampson
Head of Email & Directory Services Operations
Data Center Services, GTI
Merrill Lynch
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Chairing Meetings
Presenting
Management
Updates
CommunicationsManaging
Expectations
Management
Qualities
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Management Qualities
Leading & Directing Inspiring Others To Work
Take Responsibility & Ownership
Communications **
Management
Qualities
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Chairing Meetings
Presenting
Management
Updates
CommunicationsManaging
Expectations
Management
Qualities
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ChairingMeetings
Own, Control, Direct Call meetings only when they are needed
Invite only persons who are needed
Keep meetings goal directed
Work from an agenda
Holding shorter meetings
Management
QualitiesChairing Meetings
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Chairing Meetings
Presenting
Management
Updates
CommunicationsManaging
Expectations
Management
Qualities
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The 3 Ps of PresentingManagement Updates
Preparation Know Material 200%+
Organize the Material
Anticipate Questions
Plan to Know
Be On with Answers
Provide MeaningfulDetails
Precision Communicate Facts
Never offer an opinion
unless asked
Take ownership of
information
Write or outline whatyou plan to say.
Do Not Overstate or
Understate
Be Crisp As
Newscaster
Be Concise
Professionalism Be easy to
Understand
Define Acronyms
Make it Simple
Be Sensitive to Your
Audience Graciously Accept
Criticism or Advise
Be Willing to Take
Action
Be Humble
Do not engage inconflict
Teleconference
Professionally
Chairing MeetingsManagement
Qualities
Presenting
Management
Updates
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Chairing Meetings
Presenting
Management
Updates
CommunicationsManaging
Expectations
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Qualities
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Communications
You dont call, write, fax, email, text, page
3 Cs: Comprehensive, Concise, Clear Write, Speak, Draw
Target your Audience
Explain acronyms or technical terms
Get your point across in 30 seconds or less
Chairing Meetings
Presenting
Management
Updates
Management
QualitiesCommunications
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Chairing Meetings
Presenting
Management
Updates
CommunicationsManaging
Expectations
Management
Qualities
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Managing Expectations
Say what youre gonna do and do what youre gonna say!
Know What You are Doing Be Honest and Forthright Avoid the Yes Syndrome
Understand Expectations
Rank Expectations
Agreed-Upon Expectations
Formalize Expectations
Concise and Frequent Communication**
Manage Task Scope
Continuously Validate Tasks Deliverables to
Expectations
Chairing Meetings
Presenting
Management
Updates
CommunicationsManagement
Qualities
Managing
Expectations
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Chairing Meetings
Presenting
Management
Updates
CommunicationsManaging
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Qualities
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Conclusion
Success has to be cultivated. It just doesn't happenon its own. As a technologist and members of a team, you
have the responsibility to be effective if you want success.
Understanding what you have to do to get there is the first
step in cultivating success.
Chairing Meetings
Presenting
Management
Updates
CommunicationsManaging
Expectations
Management
Qualities