Journey to the Cloud, Supporting

Institutional Growth

Glenn PhilpottDirector, Cloud Services APAC

2014Huge year for the Cloud

2014 HUGE YEAR for the Cloud

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• Around 40% of the world population has an internet connection today – The first billion in 2005.

– The second billion in 2010.

– The third billion in 2014.

• 2014 is the first year the majority of workloads will be on the cloud as 51%.– 49% in traditional IT space

• Over 8.75B Machines are currently connected to the net

• Every 60 Seconds over 72hr of YouTube video is uploaded

• 2014 First year an individual computer game has cost more and made more revenue than the largest blockbuster movie.

2014 Statistics

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Google 2014• 1.17 Billions Searches p/month• Amount that Global web traffic

dipped with google suffered a 5 minute outage = 40%

• Amount Google spent on Data Centres Q2 2014 =$2.6B

• Google Q2 Revenue = $16B

Facebook 2014• Worldwide, there are over

1.39 billion monthly active Facebook users.

• 50% of 18-24 year-olds go on Facebook when they wake up

• One in five page views in the United States occurs on Facebook

• Photo uploads total 300 million per day

Amazon 2014• Global Rev = 74.5B• 16m most products purchased

from Amazon in one day 2014

2015Where to from here?

2015 Forecasts

• In 2015 Cloud service providers will become the new data center, redrawing the IT landscape.

• IDC FutureScape forcasts 65% of enterprise IT organizations will commit to hybrid cloud technologies before 2016.

• By end 2015, end-user spending on cloud services could be more than $180 billion.

• Throughout the next five years, a 44% annual growth in workloads for the cloud versus an 8.9% growth for “on-premise” computing workloads is expected.

• The public cloud services market in the mature Asia/Pacific and Japan (APJ) region is on pace to grow 14.2% in 2015 to total $7.4 billion, up from $6.5 billion in 2014, according to Gartner.

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2015 Cloud Prediction

DOUG CLARK IBM UK Cloud Leader

• Alignment / Convergence– 2015 will see a frenzy of activity aimed to assist interoperability and

integration

• Enterprise Cloud Race will begin– late 2014 announcements by WPP, Reuters, Lufthansa and ABN

AMRO, in 2015 we’ll continue to see BIG names go “all-in” on cloud

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2015 Cloud Prediction

MAC DEVINE, VP SDN Cloud Services, CTO IM Cloud Div.

• Internet of things:– 2015 will see a frenzy of activity aimed to assist interoperability and

integration

• Real-time Data And Analytics.

• Collaborative and Secure Commerce will become commonplace.

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2015Australia ?

Australia continued strong growth to the cloud in 2015.

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• IDC expects cloud software will grow to surpass $100 billion by 2018 at a compound annual growth rate (CAGR) of 21.3%.

• By 2018, the cloud software model will account for $1 of every $5 spent on software.

Australian public cloud market to hit $4.2 billion in 2015: Gartner.almost 24 per cent year-on-year growth compared to 2014

OCT 2014 - Australia’s federal government released a ‘cloud first’ policy that requires federal agencies to prioritise the use of public cloud services for new IT purchases.($6 Bil pa)

State of Cloud Computing in Australia Report 2014 • Australia’s cloud services market to soar from

$1.23 billion in 2013 to $4.55 billion by 2018,• using cloud saves on average 12% of IT

costs• The Education, Mining and in particular,

Government and Financial Services, have been strong adopters of cloud over the last six to 12 months.

• “Two thirds of companies that have adopted cloud services believe it has significantly improved their overall business performance.”

Blackboard Cloud Solutions

Cloud Spectrum

12 http://resource.onlinetech.com/cloud-computing-spectrum/

Blackboard Private Cloud

(Premium Learn 2015)

Blackboard Learn 2015

Blackboard Open Education

Blackboard Premium Moodle

Blackboard Moodlerooms

Cloud Stack

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http://www.cisco.com/c/en/us/solutions/collateral/data-center-virtualization/unified-computing/whitepaper_c11-711496.html

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Cloud Value

Cloud Spectrum

15 http://resource.onlinetech.com/cloud-computing-spectrum/

Blackboard Private Cloud

(Premium Learn 2015)

Blackboard Learn 2015

Blackboard Open Education

Blackboard Premium Moodle

Blackboard Moodlerooms

Blackboard Private Cloud Services

Cloud Services Network Operations Center (NOC) in Virginia, U.S.

Offering Services since 1999

8 production Tier-3+ Datacenters around the world

270+ Full-time resources based in 4 continents

Follow-the-sun 24x7x365 in-depth coverage

Highly Scalable, Reliable & Redundant Infrastructure

Currently managing 15 petabytes of storage

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Blackboard Private Cloud Datacenters

Calgary Virginia (x2)

Amsterdam Frankfurt Sydney (x2)

SingaporeBrazil AWS2015

Coming!

Operational Expectations on Blackboard

Blackboard technology is mission-critical to educational strategy

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Our Asia-Pacific Private Cloud Services Clients

1,400+ Educational Institutions

15+ Million Users

From 8 Production Datacenters

We serve

around the world!

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2014 Infrastructure Availability

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Learn Availability (Sev-0 Incidents Only) By DataCenter

Month VA2 VA3 CAL1 AMS1 AMS2 SYD1 SYD2 FRA4 SIN1 Average

Jan-14 99.978% 99.754% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 99.970%

Feb-14 99.913% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 99.990%

Mar-14 99.599% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 99.955%

Apr-14 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000%

May-14 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000%

Jun-14 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000%

Jul-14 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000%

Aug-14 100.000% 100.000% 99.763% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 99.974%

Sep-14 99.588% 99.588% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 99.908%

Oct-14 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000%

Nov-14 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000%

Dec-14 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000%

Total 99.924% 99.945% 99.980% 100.000% 100.000% 100.000% 100.000% 100.000% 100.000% 99.983%

Redundant & Secure Infrastructure

100% Power Guarantees

Multiple, Multi-path & Uncapped Tier-1 ISP Connectivity

Redundant, Highly-Available Network Architecture

Datacenter, Network & Data Security

Growth Capacity Provisioned

Homogeneous, Cookie-cutter-model systems deployment

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Security & Data Backups

Physical Security – 24x7 on-site security; CCTV; ID and biometric access control

Network Security – Firewalls; DDOS Mitgation 3rd Party Service; 3rd Party Audits; Security Team

Data Security – multi-layer & off-site data backups and 30-day retention

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Experience & Expertise

Reliability

Cost Control Security

Fully Managed Service Scalability

270+ Full time resources in 4 continents

Most experience and expertise on Blackboard applications worldwide

Management Team – 5 to 15 years in Blackboard Cloud Services Team

Depth: Tier 1,2&3 Support, Operations, DBA/DevOps, Application, Storage, Infrastructure, Datacenter & Project Management Resources available 24x7

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Reporting Solutions

24x7 Monitoring & Management

24x7 Monitoring Tools in place – Blackboard Applications Specific, Network, Storage, Critical Systems

End-to-End User Experience Monitoring

24x7x365 Follow-the-sun upgrades, escalations management

Online Aggregate Usage Reporting Tool (“MH Insight”)

Centralized Enterprise Management System

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TrueSight Sample Report

Reports can be generated as needed to review end-to-end performance

Review of user satisfaction based on response times for requests

User satisfaction trends at various points in time

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Insight Reports Provide Historical Usage Data

Storage Usage

Historical Reporting & Graphs

Application Metrics

Bandwidth Usage

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Reporting Options

1) Learn In-built reports– More and more pre-built reports are being created in Learn and made

available directly in Learn

2) Advanced System reporting– Read only access to a DB scheme

– Separate DB Scheme / nighly load

– Static Ip address provided

– ASR User group – loads of community sharing queries and information.

– If more tables are needed these can be added

– No additional charges

3) Open DB– Full production Copy

– Completely separate DB – so no potential to impact

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Migration Services

Template Migration Program Plan

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Typical Questions

What Service Level Agreements (SLA) does Cloud Services offer?

What about planned maintenance windows?

What about disaster scenarios?

What to expect with migrating data/customizations to Cloud Services?

Visit to our datacenter?

Other questions?

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