bb education on tour | consulting services | glenn philpott, director, education services apac

Blackboard Consulting Services

Driving Institutional Transformation

Glenn PhilpottDirector, Education Services APAC

Blackboard consulting bring you global scale balanced with local knowledge & experience.

One of the World’s Largest Education Consulting Organisations

160 professionals + a global network of Cons. Partners 10 full time Tech. / Func. consultants based in Australia Over 1400 Clients Served, across 5,000 Individual Projects

Blackboard’s Educational Experience

BLACKBOARD SERVES MORE THAN 37,600 EDUCATIONAL INSTITUTIONS FROM

AROUND THE GLOBE INCLUDING OVER:

• 4,300 HIGHER EDUCATION• 30,700 PRIMARY & SECONDARY ED.• 2,600 CORPORATE & GOVERNMENT

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Why would an institution involve consultants?

• Speed up the first stage of the process

• Provide a focus for internal attention/effort

• External expertise

• Benefit of external perspective

• Examples from elsewhere

• Established and proven methodologies

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Why would an institution choose Blackboard?

• Education is our business – it is all we do

• Established as partners – with shared commitment to success

• Examples from across the globe – all sizes all sectors

• Effective practice areas – evidence-based methodology

• Employ people like you – sector specialists

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Our Clients

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Our Australian Consulting Services Clients

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Online Program Development

Online Programme Management

Vision & Strategy

Opportunity & Capabilities Analysis

Business & Financial Modelling

Operations Design & Reporting

Management & Governance

Programme Design

Academic Training & Development

Instructional Design

Course Development & Delivery

Academic Staff Support

Solution Design & Development

Learning Management Systems & Partners

Social Learning & Collaboration

Systems Integration

Security & Compliance

Market Research

Brand & Marketing Strategy

Creative Development

Promotion & Lead Generation

Admissions Support & CRM

Enrolment & Financial Support

Registration & Orientation Support

24X7 Help Desk

Retention & Student Success

Career Placement

Online Programme Development

Vision & Strategy





Programme Design








Systems Integration


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3

4


Vision & Strategy





Programme Design








Systems Integration


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Vision and Readiness

Vision & Strategy





LEVEL 1 – Strategic Consulting

For institutions that are getting started and want to establish the following before deciding what to do: • Vision and strategic goals• Assess their internal capability and capacity

to move to an online course (pilot or rollout)• How much income is required and what

costs will be to be viable

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Vision and Readiness

Vision and Strategy: An exploration of the institution/ faculty/school’s vision and strategy for online learning to understand the goals, objectives and timescales.

Readiness assessment: Perform an opportunities and capabilities analysis that looks at the capacity and capabilities required to launch the first phase of an online learning initiative and make recommendations regarding scalability for growth.

Business & Financial Model: Develop proforma financial model that articulates the specific financial implications of launching and growing an online presence by capturing input variables to estimate potential costs and revenues.

Vision & Strategy






Vision & Strategy





Programme Design








Systems Integration


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Curriculum and Courses

Programme Design





LEVEL 2 – Functional Consulting

For institutions that have identified the pilot programme candidates (or first phase role out) and want to develop their academic product for a new delivery model, covering• Online programme structure• Core technology training• Online course design• Instructional design of content

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Curriculum and Courses

Programme Design: Support programme leadership to make informed choices about pedagogical approach, course structure and delivery model.

Academic Training: Provide core Blackboard training (Course Delivery Essentials) to programme team

Instructional Design: Work with programme team to develop a template that provides a consistent, and flexible, structure and approach to the online courses

Course Development: Develop 2-3 online courses (via Designing Exemplary Courses plus remote mentoring

Programme Design






Vision & Strategy





Programme Design








Systems Integration

Security & Compliance3

Planning and Governance

Vision & Strategy





LEVEL 3 – Implementation Strategic Consulting

For institutions that are getting started and want to establish the following to move to operations • What are the operational responsibilities,

activities and protocols required• How will these be resourced• How will the online programme be

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Planning and Governance

Operations Design & Reporting: Based on readiness exercise and programme designed, this implementation planning phase will plan the launch and delivery of the initial phase of online learning including resourcing, protocols and timescales

Management & Governance: Provide advice and guidance about the operational management, governance and evaluation of online learning programmes

Vision & Strategy





Enabling Technologies

Vision & Strategy





Programme Design








Systems Integration


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Enabling Technologies




Systems Integration


LEVEL 4 – Technical Consulting

For institutions that are ready to get started, Blackboard offers a range of platform services for the deployment, integration and customisation of enabling technologies.

These can be offered as part of the OPD offering but would need to be scoped as bespoke for each client

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• Goal: to launch UEA Health Online by March 2015

• To identify the courses to be offered

• To understand the requirements of the Faculty and the wider University

• To have a pathway to profitability

University of East Anglia

Vision & Strategy


Business & Financial Modeling



Program Design

Faculty Training & Development



Faculty Support


Learning Management

Systems & Partners


Systems Integration


Market Research





Enrollment & Financial Aid Support


24X7 Help Desk


Career Placement

• Existing Bb technologies customer

• Online Education Strategy to compete with global peers

• To get the mix of historic and modern

• What does online education mean in a Trinity context

Trinity College Dublin

Vision & Strategy


Business & Financial Modeling



Program Design

Faculty Training & Development



Faculty Support


Learning Management

Systems & Partners


Systems Integration


Market Research





Enrollment & Financial Aid Support


24X7 Help Desk


Career Placement

Sample Consulting Solutions

Blackboard Adoption Services - Learn more online Bundle

The Blackboard Learn More Online training bundle provides a flexible method to train a large number faculty in and to allow an institution to budget training dollars in advance.

100 Seats in any of the following Eight Instructor-Facilitated Online Courses:– Getting Started with Blackboard.– Building Courses– Enhancing Communication – Assessing Learners– Designing Engaging Content– Building Online Communities – Monitoring Student Performance– Evaluating Courses for Effective Instruction

Access to Two Exclusive Best Practices Synchronous Recordings:– Building Quality Courses– Ready, Set, Collaborate

Unlimited Seats in Two Self-paced Courses:– Introduction to Blackboard– Teaching & Learning What’s New

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SIS Integration Framework Mentoring

The objective of the SIS Integration Framework Mentoring service is to assist clients with the implementation of Blackboard Learn Release 9.1 SIS Integration Framework.

More specifically, the service will provide the following:

• Identification of basic data elements, behaviors and business rules in order to automate processes for user account and course creation, user enrollment and faculty/staff assignment to courses.

• Document decisions regarding key data elements in a data planning workbook for later client use.

• Provide guidance in regard to the configuration of the SIS Integration Framework to meet documented data requirements.

• Assist in data cleanup of existing user accounts the Blackboard Learn environment to ensure compatibility with an automated and integrated environment.

• Provide an overview of basic scripting techniques to be used for data transformation within the SIS Integration Framework tool.

• Review troubleshooting techniques for data and integration issues.

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Designing Exemplary Courses.

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The objective of the 2 day onsite Designing Exemplary Courses service is aid Client in transforming a current course website from an informational resource to an interactive learning environment; this includes:

1) creating a plan for the overall architecture of their courses and

2) engage in the discussion and implementation of best practices during guided course development periods.

At the end of the workshop, participants should be able to build an instructional unit to use as a model for future course development.

This course is a follow-up to the Course Delivery Essentials training workshop.

Consulting Customers

Standard Scope Technical Project Management SIS Integration SSO (Single Sign on) implementation Content migration

Technical Consulting

Blackboard acquired Positivo University’s client baseGoal: successfully migrate former Positivo clients to Blackboard Learn within FY14, 23 institutions & ~112,000 FTE

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Positivo University, Brazil

Readiness Assessment – Opportunities & Capabilities Gap Analysis

Refresher - Blackboard Learn training Programme & Course Design (incl template design) Course Building – Designing Exemplary Courses Implementation/Operational Design Creating UEA Health Online community Application and Admissions Process Guidance Course quality assessment and feedback

Functional Consulting

To identify the courses to be offered, to understand what is required of the Faculty and wider University in order to ensure the best possible quality online courses built and to have a pathway to profitability

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University of East Anglia, UK

for fully online courses,

blended learning opportunities and MOOCs,

role of digital in the on-campus student and staff experience.

Development and deployment of the College’s Strategy for Technology-Enhanced and Online Education and develop a business case to support the substantial growth in income from additional student numbers.

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Recommendations - organisational structures, the academic portfolio, staff development provision, change management, technology infrastructure, marketing and recruitment, and student support.

Trinity college Dublin

Strategic Consulting

Engagement Outputs

Questions

bb education on tour | consulting services | glenn philpott, director, education services apac

Education

online program development

blackboard consulting

strategic consulting

online course pilot

education services apac

higher education

success examples

educational institutions