b&b frc parent satisfaction survey conducted march 2014 presented may 2014
TRANSCRIPT
B&B FRC Parent Satisfaction SurveyConducted March 2014Presented May 2014
Overview of Assessment Process•In 2009, CAPC, the Parent Cabinet, CPS
and LPC designed a set of parent satisfaction questions based on the Protective Factors.
•Every 2-3 years, B&B FRCs embark on a project to assess the level of satisfaction experienced by the families currently being served.
•This report summarizes the results of the 2014 Parent Satisfaction Survey.
Data Source•Parent Satisfaction Survey
▫Offered in English, Spanish, Russian and Hmong
▫Contained 5 point Likert Scale questions as well as qualitative questions
•Surveys were conducted in 4 ways▫Face-to-Face interview (43%)
▫Phone interview (17%)
▫By family with B&B FRC staff available (23%)
▫By family without B&B FRC staff present (16%)
Qualitative Responses
•Participants had the opportunity to respond to four (4) fill-in questions.
•Categories were identified by reoccurring 10 or more times.
In a nutshell
•Responses Received: 705 (107 less than 2011)
•420 English (22 Russian 7 Hmong) and 285 Spanish
•Ethnicity: 56% Hispanic, 19 % African American, 18 % White, 7 % Asian
•Those surveyed included an equal blend of home visitation and FRC families.
Cont…
•Half had received services for 3-6 months the other half ranged from 6 months-3 years
•90% were female and 10% male
•35% were 23-29 and 58% were 30 years old and over
•Over 74% of those surveyed were not first time parents
Results
•Scale questions are presented in order. ▫Tables reflect both English and Spanish
responses.▫Responses are presented in percentages.
•Qualitative response questions are presented in aggregate.
•Each question starts with the statement “Since being connected to this FRC…”
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
68%
20%
11%
1% 0% 0%
75%
18%
7%
0% 0% 0%
I have developed relationships with people who provide me with support when I need it.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
63%
24%
12%
1% 1% 0%
72%
17%
8%
2% 1% 0%
I know who to contact in the community when I need help.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
77%
17%
5%
1% 0% 0%
78%
16%
5%
0% 0% 0%
I am more confident in my ability to parent and take care of my child(ren).
EnglishSpanish
Staff H
elp
& S
uppo
rt
FRC/Par
entin
g Cla
sses
Stress
Red
ucin
g/ S
afet
y Net
Ser
vice
s
Resou
rces
/Ref
erra
ls/In
fo
Paren
t Sup
port
NPP Les
sons
/HV
Discip
line/
Comm
unicat
ion/
Empa
thy
Child
Dev
elop
men
t
Qualit
y tim
e with
child
Self-C
are/
Empo
werm
ent
0
50
100
150
200
250
61
80
3342
31
133
195
28 24
49
What helped to increase your confidence at a parent?
Confidence
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
54%
29%
14%
1% 1% 0%
48%
32%
17%
2% 1% 1%
I am better able to meet my family's basic needs with the resources I have.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
80%
15%
5%
0% 0% 0%
74%
22%
4%0% 0% 0%
I have the confidence to stand up for what my fam-liy and children need.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
72%
21%
5%
1% 1% 1%
69%
26%
4%
0% 0% 0%
I have improved my parenting skills
EnglishSpanish
Staff H
elp
& S
uppo
rt
FRC/Par
entin
g Cla
sses
Stress
Red
ucin
g/ S
afet
y Net
Ser
vice
s
Resou
rces
/Ref
erra
ls/In
fo
Paren
t Sup
port
NPP Les
sons
/HV
Discip
line/
Comm
unicat
ion/
Empa
thy
Child
Dev
elop
men
t
Qualit
y tim
e with
child
Self-C
are/
Empo
werm
ent
0
50
100
150
200
250
300
25
61
26 24 18
101
255
40 37 31
What helped to improve your parenting skills.
Parenting Skills
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
56%
31%
12%
0% 1% 0%
69%
22%
8%
0% 1% 0%
I feel this program has helped me reduce stress in my life.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%
10%
20%
30%
40%
50%
60%
70%
57%
32%
9%
1% 0% 0%
62%
28%
8%
0% 1% 1%
I feel this program is helping me to reach the goals I have set for my family and me.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
78%
16%
6%
0% 1% 0%
78%
16%
5%
0% 2% 0%
My ideas and opinions are welcomed and heard in this program.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
88%
9%
3%0% 0% 0%
89%
9%
2% 0% 1% 0%
I feel that the program staff respects me.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree
Decline0%
10%
20%
30%
40%
50%
60%
70%
50%
21%
18%
2%
6%4%
60%
20%
12%
2%4%
2%
I have learned from and felt supported by other parents in the program.
EnglishSpanish
Strongly Agree Somewhat Neutral Not Really Strongly Disagree Decline0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
81%
14%
3%0% 0%
2%
81%
14%
1% 1% 0%3%
Overall, what is your level of statisfaction with the programs and services you have received?
EnglishSpanish
Staff S
uppo
rt &
Hel
p
FRC/Par
entin
g Cla
sses
Stress
Red
uctio
n/Saf
ety N
et
Resou
rces
/Ref
erra
ls/In
fo
Paren
t Sup
port
Learn
ing
Paren
ting
Skills
HV/NPP L
esso
ns0
50
100
150
200
250227 224
24
107
65
188
82
What did you like most about being connected to this FRC?
Liked
Great
Pro
gram
Group
s with
Par
ents
& K
ids to
geth
er
Mor
e In
cent
ives
/Sna
cks
Mor
e FRC a
ctiviti
es/e
vent
s
Servic
es fo
r kid
s ove
r 5 a
nd T
eens
Mor
e Pro
gram
s (Em
ploy
men
t, ESL, N
utrit
ion,
Hea
lth)
Mor
e Tra
nspo
rtat
ion
Expan
d ho
urs/d
ays/lo
catio
ns
Outre
ach/
FRC Cal
enda
r
Staff D
evel
opm
ent/F
acili
tatio
n Ski
lls0
50
100
150
200
250
197
15 12
69
1529
1128 22 25
How can we make our programs better?
Suggestions
Highlights•Families enjoy interacting and learning from
each other. ▫Learning from and being support by other
parents received one of the lowest quantitative scores, yet it was commented on as one of the most valuable aspects of the program.
▫Families want more opportunities for fun/social interaction at the FRC.
▫They are seeking ways to share their input.▫They want to build on their knowledge with
skills.
Highlights cont…
•Staff are the key to success▫The thing that parents like the most about
being connected to the FRC is the support, help and information provided by the staff.
•NPP is doing the job▫Terms such as Empathy, Take home
assignment, Journaling, Parent-child activities, HV and so on clearly punctuated the positive impact of the program.
Highlights Cont…
•The FRC is the place to be▫Parenting classes and events hosted by
Family Resource Centers are seen as a major asset and are attributed by the majority of parents as the best part of the program.
Growth Opportunities
•I am better able to meet my family's basic needs with the resources I have. (50%)
•I feel this program has helped me reduce stress in my life. (62%)
•I feel this program is helping me to reach the goals I have set for my family and me. (59%)
•I have learned from and felt supported by other parents in the program. (55%)
Next Steps
•Gather feedback on survey from Meet & Greet and Parent Cabinet
•Develop action plan for top priority areas as identified by PMOC
•Provide data and analysis to funders for reporting purposes