SYLLABUS FOR BANKING AND INSURANCE SEM 1

1. ENVIRONMENT AND MANAGEMENT OF FINANCIAL SERVICES

1. Nature and scope of Banking, Insurance and other Financial Services in economic Growth:

An overview of Indian Financial System and its constituents. A broad understanding of terms of “Banking, Insurance and other financial services.” Their meaning and their use in daily business. Justification and inclusion of Banking and Insurance also in the package of Financial Services. 2. Banking: Origin and Development of Indian Banking. Present structure : Central Banking (RBI); Commercial Banking (Nationalised and Private); Cooperative Banking; (Financial Institutions like NABARD, IDBI, SIDBI, EXIM Bank, IFCI, ICICI, SHCL, DFHI, NHB, SFCs etc.) Investemtn Banking; International banking. Roles and functions of different types of banking. Regulatory framework governing the functioning of different types of banks (RBI Act, 1984,); Laws and enactments affecting day to day Banking Operations – Collection of payments, Indemnities, bank guarantees, letter of credit, Bill discounting, bill financing and securities. 3. Insurance:

Need for and Importance of Insurance, Risk Management, Risk and return relationships; types of risks, qualification of risks; Branches of insurance (life and general – different schemes); Insurance business environment; Mathematical basis of life insurance, reinsurance cover, Regulatory and legal framework governing the insurance Business and economics of insurance Need for changing mindset ; Latest trend.

4. Other Financial Services: Objectives of financial services Types of financial services – classified on the basis of market instruments used – Capital market services, issue management/merchant banking, portfolio management, mutual funds, investing and broking, dematerialization of securities. Money market services Asset related credits such as Leasing, Hire-purchase, Stock Financing and Venture Financing; risk-based such as letters of credit, guarantees and bills receivables, mortgages & housing finance.

Financial engineering and advisory services – concepts – procedures/formalities and Regulatory and legal framework governing the functioning of money markets. Reform of financial system Financial services – challenges ahead. 2. PRINCIPLES OF MANAGEMENT 1. Nature Of Management

Definition of management, nature of management, management as a science, as an art, as a profession- professionalisation of management, traditional management Vs. professional management, level of management.

2. Development of Management Thought Taylor’s scientific management, contribution of Henry Fayol, contribution of Peter Driker, contribution of behavioural scientists and Indian management thoughts. 3. management process Functions of management, coordination, planning, organizing, controlling, directing, decision making, motivating and leadership. 4. planning & Decision making Definition and importance of planning, steps in planning, corporate planning, strategic planning, limitations of planning, forecasting concepts and technique of forecasting, planning premises. 5. Organizing Organization structure Process of organizing, basic structures and operating mechanism, features of a good organization structure, organization chart – organization manual – departmentalization. Authority and responsibility, management of change – delegation, types of organization. 6. Controlling Steps in controlling, essentials of effective controlling, importance of controlling, control techniques, bedgetory control, break even analyses, Pert-CPM_Management audit, human resource audit, social sudit. 7. Motivation Theories of motivation, Maslows need hierarchy, Hezberg’s motivation, Hygeine theory- McGregor’s theory-X and rooms expectancy theory and theory-Y. Leadership:

Definition, importance leadership styles, effective leadership, quality of good leader & mentol. 8. Staffing Recruitment and selection, sources of man-power, selection process, training and development. 3. EFFECTIVE COMMUNICATION

COMMUNICATION SKILLS: A – 1 Listening: Definition of Listening Types of listening – projective emphatic, marginal etc. How to listen effectively Barriers of listening- marginal, intellectual, pretended. A – 2 Reading: Reading with fluency and speed Ways of reading (skimming, scanning, extensive reading, intensive reading). Subskills of reading: Identifying inferring interpreting, collecting and reordering relevant information from texts. Recognizing vocabulary, grammatical structure and textual organization. A – 3 Writing: Vocabulary and grammar Factual writing: Notice, circular, agenda, resolutions, minutes, agreements etc. Editing and summarizing: Rewriting edfiting, shortening condensing, preparing abstracts. A – 4 Speaking: Naturalness and fluency Pronounciation and sentence stress Voice modulation Confidence and sensitivity to audience. B. “You Attitude”

III. MODES OF COMMUNICATION : VERBAL AND NON-VERBAL VERBAL – ORAL AND WRITTEN Communication Face to face communication Nonverbal – facial expression, gestures, signs, symbols, signals, sketches, graphs, maps, charts, posters. Silence. C. Conventional and Electronic Conventional mail telex telephone/telegraph. Electronic fax computers internet E-mail, websites. IV. COMMUNICATIVE FUNCTIONS: Enquiry order, persuasion, complaints, claims, adjustments.

V. BARRIERS TO COMMUNICATION: Types of barriers – physical and mechanical, psychological linguistic and socio-cultural. Hoe to overcome barriers. VI. WRITTEN COMMUNICATION: Principles pf letter writing Layout/format of business letters Application, appointment, confirmation, promotion, demotion, termination, bio-data, testimonials. VII. ORAL COMMUNICATION: Speeches on different occasion e.g. inauguration, welcome, introduction, felicitation, vote of thanks. Group communication (inter action)

4. MICRO ECONOMICS

1. INTRODUCTION :scarcity, choice and efficiency(with reference to PPC)- Basic tools of economic analysis; equations, functions, identities, slope, time – series, cross-section analysis, scatter diagrams, derivatives and limits.

2. DEMAND AND SUPLY: determination of equilibrium price in an open market

system. Elasticity of demand – Price, income, cross, Promotional elasticity of demand – its measurement and its application in business decisions. Demand forecasting survey and statistical methods.

3. PRODUCTION FUNCTION: Production function-laws explaining production

function in the short and the long run-internal and external economies.

4. COST AND REVENUE ANALYSIS: Cost concept-behaviour of costs in the

short-run and longrun. Revenue concepts-Break-even analysis.

5. MARKET STRUCTURE: Features of perfect competition and monopoly-Concepts of price discrimination-equilibrium under dumping. Features of Monopolistic competition. Oligopoly-price interminateness-Cartel formation, Different forms of price leadership.

6. PRICING PRACTICES: Marginal cost pricing-Cost, plus pricing-Transfer

pricing-Case studies of pricing practices.

5. QUANTATIVE METHODS 1. Intruduction, organizing data, frequency distribution, measure of central tendency

, organizing data, preparation of frequency distribution , graphical and diagrammatic representation-Histogram, frequency polygon and Ogives. Definition of averages and objective of averages, types of averages, arithmetic mean, geometric, harmonic mean and its usages, mode and medium for both grouped as well as ungrouped data.

2. Measures of Dispersion:-

Concept and idea of dispersion. Various measures range, quartile deviation, mean deviation, standard deviation and corresponding relative measures of dispersion. Geographical representation and utility of various measures of Dispersions. 3. Co-variance, Co-relation and Regression:-

Meaning, definition and implication of covariance, concept of correlation. Rank correlation, regression concept, relationship with correlation. Assumptions in simple regression, estimation using simple regression: fitting of a straight line, method of least squares, construction of characteristic line/estimation line, slope of the regression line and its interpretation.

4. Multiple Regression:- Regression with two independent variables standard error of the estimate. Co-efficient of multiple correlation and partial correlation. 5. Probability, Probability distribution and Decision theory:- Concept of probability venn diagrams, rules of probability, conditional and unconditional probability, Baye’s theorem. Discrete and continuous variable. Expected value of the variable, decision theory normal distribution. 6. Mathematical Topics:-

a. Percentage Brokerage b. Linear equation solutions c. Graphs d. Concept of slope, area under the curve optimization. e. Extrapolation, intraploation.

6. INTRODUCTION TO COMPUTER SYSTEMS

1. Computer hardware: Processor, memory, bus, input-output devices, backing storage devices. Fetch/execute cycle, word length, bus line width. CISC & RISC machines, RAM, ROM and their sub-classifications.

Input Devices: keyboard, mouse, trackball, pen inout, touch screen, game controllers, barcode readers. Output Devices: CRT monitors, flat panel LCD monitors, the video controller card, size resolution, Dot matrix printers. Backing Types of Computers: magnetic disks diskettes, removable high capacity disks, tape drives Dat drive. Different Types of Computers: Desktop PC’s, workstations, minicomputers/midrange computers, mainframe computers, servers, supercomputers, notebook computers. 2. Computer Software: systems software and application software. Operating

systems; common functions. Windows 98 windows NT, windows 2000, windows ME, windows CE. Application software. Propriety and off the shelf software. Comparison between them. Personal application software, word processing, spreadsheets, presentation software, financial management software, supply chain management software, customer relationship management software.

3. Programming languages: machine language, assembly language, traditional generation languages; their characteristics and evolution. Object oriented languages, visual languages. Assemblers, compilers and interpreters. 4. Database management systems: the file based approach and the database approach to data management. Differences between them. The advantages of the database approach. Data entities, attributes and relationships. Data dictionary and DBMS. Database model; hierarchic, network and relational DBMS. Tables and relationships between tables.

5. Networks: their uses. LAN, MAN, WAN. Peer to peer, client server, 3-tier n-tier networks. Network topologies. Network medfia; UTP, STP, coaxial, fiber optic, microwave, satellite and VSAT networks. Hubs, switches, routers, gateway and earth station equipment. 6. Data communication: over telephone lines, modems, fax modems, multiplexers, front end processors. ISDN, T1, T3 abd ATM digital communication. 7. The internet: what is it? What are the uses? TCP/IP, internet addressing scheme, domains and subdomains, URL, Ipv6, DNS. E-mail, voice over IP. 8. Introduction to Information Systems: data and information, characteristics and value of information. System and modeling concepts. What is an information system? Business information systems. Transaction processing and workflow systems. Management information systems, decision support systems, artificial intelligence systems and virtual reality systems. 9. Electronic commerce: multi-stage model; challenges og e-commerce, supply chain in an e-commerce system, B2B and B2C e-commerce. E-commerce applications in retail, wholesale, manufacturing marketing, investments and finance.

9. Security, privacy and ethical issues in information systems and the internet: computer related mistakes. Computer crime and viruses. Anti-virus software and firewalls. Legal framework for avoiding computer crime. Privacy issues. Health concerns. Ethical issues.

SEM II PRINCIPLES & PRACTICES OF BANKING & INSURANCE 1.BANKING Basic concepts, need for banking, bankng as an ancestral service, main functions & other services, legal framework, diferent types of banks- their structure. organistaions & working, need for proper regulation & supervision. 2. INSURANCE Basic concepts of risk- kind of business risks, assessment & transfer, basic principles of utmost good faith interest, indemnity, economic function, proximate cause, subrogation & contribution, types of insurance, reinsurance risk & return relationship, need for coordination. 3.OTHER FINANCIAL SERVICES Investment market, debt & equity market, primary & secondary market risks, non banking finance companies, non-funds activities & services, foreign exchange.

FINANCIAL ACCOUNTING 1.Meaning and scope of accounting need, development and defination of accounting book keeping, person interested in accounting disclosures, Branches of accounting objectives of accounting. Accounting principles:international accounting standards. Accounting principles:accounting standards in india. 2.Accounting transactions, accounting cycle, journal, rules of debit and credit, compound journal entry, opening entry. relationship between journal and ledger, rules regarding posting, tribal balance subdivision of journal. 3.Capital and revenue:Classification of income, classification of expenditure, classification of receipts. Accounting concept of income, accounting concepts and income measurement, expired cost and income measurement final accounts, manufacturing account, trading account, profit and loss account,balance sheet,adjustment entries. rectifiaction of errors,classification of errors, locatio of errors, suspense account effect on profit. 4.Depriciation provisions and reserve, concept of depreciation,causes of depreciation, depreciation,dpletion,amortization and dilapidation, depreciation accounting, method of recording depreciation, methods of providing depreciation, depreciation of different assests, depreciation of replacement cost, depreciation policy as per accounting standard. depreciation accounting,provisions and reserves. 5.Accounts of non trading institutions 6.Computer applications in accounting. EFFECTIVE COMMUNICATION 1.INTERNAL CORRESPONDENCE: Application call for an interview, appointment letter, confirmation promotion,demotion, memos, nomination of service, testimonials to the employee. 2.EXTERNAL CORRESPONDENCE:

Enquiries and repkies regarding terms and conditions, queries with reference to financial service, complaint regariding delay in service, non-cooperation and lethargy staff, indiferent attitude of staff. Queries regarding payment installments, discounts, early bird incentive, credit-debit cards,inviting constructive suggestions from clients for improving the performance of the financial intitution. 3.CORRESPONDENCE WITH INTERMEDIARIES: Correspondence with stock broker. applying for shares, buying and selling shares. non-recepit of share certificate,seeking advice regarding profitable investment. Correspondence with the registrar of a company with the underwriter regarding underwriting agreement. 4.CORRESPONCENCE WITH INSURANCE COMPANY: Proposal for insurance acceptance and implementaton policy document, settlement of claim. REPORT WRITING Defination of a report Essentials of a good report Format of report including letter format Individual report and committee report Discussion and drafting of reports SUMMARISATION Summurisation of commercial and financial texts to one third of the original passage to be practiced by the student in the groups of 5 to 7 students in the tutotrial classes. PRESENTATION How to make effective presentation presentation of seminar papers(on financial matters, book reviews etc. by student in groups of 5 to 7.) ECONOMICS 1. NATIONAL INCOME Concept and measurement- real vs. nominal GNP- price indies and national income deflator. 2.INCOME DETERMINATION

Integrated approach(IS-LM CURVE MODEL)- goods market equilibrium( derivation of IS curve)-money market equilibrium(derivation of LM curve)- simultaneous equilibrium of the goods market and money market. impact of changes of monetary policy and fiscal policy on the rate of interest and level of income. 3.MONEY AND BANKING Money supply:constituents and determinants-credit creation by the banking system. central baking: fuctions- monetary and liquidity aggregates -objectives of monetary policy and conflict between objectives of monetay policy. 4.OVERVIEW OF FINANCIAL SYSTEM Role of financial sysytems in economic develoment- financial develoment ratios: fianance ratio- financial developement ratios:finance ratio, financial interrealtion ratio, new issues ratio. intermediation ratio. 5.FISCAL OPERATIONS Public revenue:sources-public expenditure:classification-public debt. management. deficit financing and inflation-components of budgets and concepts of deficits-business cycles, fiscal policy and economic stabilization. 6.BALANCE OF PAYMENTS Concepts and components of balance of trade and balance of payments-disequilibrium in balance of payments-measures to coorect the disequilibrium in payments. realtive merits and demerits and limitation of devaluation. QUANTITATIVE METHODS 1. INDEX NUMBERS] Concept and usage, construction, types, aggregate and relative method opf constructing, chain base, text of consistency:time of factor reversal and circular test, quantity and value index nos. for agricultural, industrial production, retail prices. consumer price index nos. for industrial workers. for urban non-manual employees, agricultural labourers. index nos. for security prices etc. 2. POPULATION AND SAMPLING: Concept, types, types of errors, estimation point and interval estimates, standard error, estimated population mean:testing of hypotheses:null hypothesis,alternative hypothesis, decision criterion,critical region,type 1 & 2 error, level of significance, test based on large sample for means and proportions. 3.LINEAR PROGRAMMING , GRAPHICAL AND SIMPLEX METHOD POST OPTIMALITY ANALYSIS 4.STASTICAL APPLICATION IN FINANCE

Cost value profit analysis(using linear programming), project evolution(using probability), inventory models(E.O.Q. levels), recievables management(probability), time series and forecasting ,simulation(using Mone Carlo method) 5.ECONOMIC INDICATORS GDP, real growth in GDP price level inflation rate, money supply, index for agricultural production, electrical generation, infrastucture, external economic indicator, annual budget, fiscal deficit, external debt, debt sevice ratio. 6.TIME VALUE FOR MONEY Time value of money and interest rate, simple interest and compoun interest, future value, present value, discount rate, total future and present value of annuities sum of constancy growing each flows IRR, NPV , interest rates comppurdec more than once a year. Stated annual rate and effective annual rate perpetuity and its present value, annuities with frequency other than with which the interest is convertible, redemption on loan. 7.STATISTICAL APPLICTION IN INVESTMENT MANAGEMENT Expected return from shares(using probability), measuring total risk from investigator shares(standard deviation), partitioning risk into systematic and unsysytematic component (using co-variance) , measuring risks of part folio(co-relation)to draw conclusions regarding share prices(using testing of hypothesis) 8.INTRODUCTION TO: Matrices Numerical diferentiation Integration(using computers with more emphasis on interpretation) Application of derivatives Integration(without giving to computational aspect) Partial derivatives Application BUSINESS LAW 1. CONCEPT OF LAW: principles pf natural justice- constitution of india(i.e. articles 14,19,32,136 and 226 only) 2. INDIAN CONTRACT ACT 1872 (Principles i.e.S/1-74 and indemnity guarantee, bailment, pledge and agency) 3.CONSUMER PROTECTION ACT, 1986 4. INDIAN PARTNERSHIP ACT,1930 5.INDIAN TRUSTS ACT,1882

6.SALE OF GOODS ACT.1930 7.INDIAN REGISTRATION ACT, 1908 8.INDIAN STAMP ACT, 1819 9. BOMBAY STAMP ACT, 1958 10.Code of civil procedure 1908 PRINCIPLES & PRACTICES OF BANKING & INSURANCE 1.BANKING Basic concepts, need for banking, bankng as an ancestral service, main functions & other services, legal framework, diferent types of banks- their structure. organistaions & working, need for proper regulation & supervision. 2. INSURANCE Basic concepts of risk- kind of business risks, assessment & transfer, basic principles of utmost good faith interest, indemnity, economic function, proximate cause, subrogation & contribution, types of insurance, reinsurance risk & return relationship, need for coordination. 3.OTHER FINANCIAL SERVICES Investment market, debt & equity market, primary & secondary market risks, non banking finance companies, non-funds activities & services, foreign exchange. FINANCIAL ACCOUNTING 1.Meaning and scope of accounting need, development and defination of accounting book keeping, person interested in accounting disclosures, Branches of accounting objectives of accounting. Accounting principles:international accounting standards. Accounting principles:accounting standards in india. 2.Accounting transactions, accounting cycle, journal, rules of debit and credit, compound journal entry, opening entry. relationship between journal and ledger, rules regarding posting, tribal balance subdivision of journal. 3.Capital and revenue:Classification of income, classification of expenditure, classification of receipts.

Accounting concept of income, accounting concepts and income measurement, expired cost and income measurement final accounts, manufacturing account, trading account, profit and loss account,balance sheet,adjustment entries. rectifiaction of errors,classification of errors, locatio of errors, suspense account effect on profit. 4.Depriciation provisions and reserve, concept of depreciation,causes of depreciation, depreciation,dpletion,amortization and dilapidation, depreciation accounting, method of recording depreciation, methods of providing depreciation, depreciation of different assests, depreciation of replacement cost, depreciation policy as per accounting standard. depreciation accounting,provisions and reserves. 5.Accounts of non trading institutions 6.Computer applications in accounting. EFFECTIVE COMMUNICATION 1.INTERNAL CORRESPONDENCE: Application call for an interview, appointment letter, confirmation promotion,demotion, memos, nomination of service, testimonials to the employee. 2.EXTERNAL CORRESPONDENCE: Enquiries and repkies regarding terms and conditions, queries with reference to financial service, complaint regariding delay in service, non-cooperation and lethargy staff, indiferent attitude of staff. Queries regarding payment installments, discounts, early bird incentive, credit-debit cards,inviting constructive suggestions from clients for improving the performance of the financial intitution. 3.CORRESPONDENCE WITH INTERMEDIARIES: Correspondence with stock broker. applying for shares, buying and selling shares. non-recepit of share certificate,seeking advice regarding profitable investment. Correspondence with the registrar of a company with the underwriter regarding underwriting agreement. 4.CORRESPONCENCE WITH INSURANCE COMPANY: Proposal for insurance acceptance and implementaton policy document, settlement of claim.

REPORT WRITING Defination of a report Essentials of a good report Format of report including letter format Individual report and committee report Discussion and drafting of reports SUMMARISATION Summurisation of commercial and financial texts to one third of the original passage to be practiced by the student in the groups of 5 to 7 students in the tutotrial classes. PRESENTATION How to make effective presentation presentation of seminar papers(on financial matters, book reviews etc. by student in groups of 5 to 7.) ECONOMICS 1. NATIONAL INCOME Concept and measurement- real vs. nominal GNP- price indies and national income deflator. 2.INCOME DETERMINATION Integrated approach(IS-LM CURVE MODEL)- goods market equilibrium( derivation of IS curve)-money market equilibrium(derivation of LM curve)- simultaneous equilibrium of the goods market and money market. impact of changes of monetary policy and fiscal policy on the rate of interest and level of income. 3.MONEY AND BANKING Money supply:constituents and determinants-credit creation by the banking system. central baking: fuctions- monetary and liquidity aggregates -objectives of monetary policy and conflict between objectives of monetay policy. 4.OVERVIEW OF FINANCIAL SYSTEM Role of financial sysytems in economic develoment- financial develoment ratios: fianance ratio- financial developement ratios:finance ratio, financial interrealtion ratio, new issues ratio. intermediation ratio. 5.FISCAL OPERATIONS Public revenue:sources-public expenditure:classification-public debt. management. deficit financing and inflation-components of budgets and concepts of deficits-business cycles, fiscal policy and economic stabilization.

6.BALANCE OF PAYMENTS Concepts and components of balance of trade and balance of payments-disequilibrium in balance of payments-measures to coorect the disequilibrium in payments. realtive merits and demerits and limitation of devaluation. QUANTITATIVE METHODS 1. INDEX NUMBERS] Concept and usage, construction, types, aggregate and relative method opf constructing, chain base, text of consistency:time of factor reversal and circular test, quantity and value index nos. for agricultural, industrial production, retail prices. consumer price index nos. for industrial workers. for urban non-manual employees, agricultural labourers. index nos. for security prices etc. 2. POPULATION AND SAMPLING: Concept, types, types of errors, estimation point and interval estimates, standard error, estimated population mean:testing of hypotheses:null hypothesis,alternative hypothesis, decision criterion,critical region,type 1 & 2 error, level of significance, test based on large sample for means and proportions. 3.LINEAR PROGRAMMING , GRAPHICAL AND SIMPLEX METHOD POST OPTIMALITY ANALYSIS 4.STASTICAL APPLICATION IN FINANCE Cost value profit analysis(using linear programming), project evolution(using probability), inventory models(E.O.Q. levels), recievables management(probability), time series and forecasting ,simulation(using Mone Carlo method) 5.ECONOMIC INDICATORS GDP, real growth in GDP price level inflation rate, money supply, index for agricultural production, electrical generation, infrastucture, external economic indicator, annual budget, fiscal deficit, external debt, debt sevice ratio. 6.TIME VALUE FOR MONEY Time value of money and interest rate, simple interest and compoun interest, future value, present value, discount rate, total future and present value of annuities sum of constancy growing each flows IRR, NPV , interest rates comppurdec more than once a year. Stated annual rate and effective annual rate perpetuity and its present value, annuities with frequency other than with which the interest is convertible, redemption on loan. 7.STATISTICAL APPLICTION IN INVESTMENT MANAGEMENT

Expected return from shares(using probability), measuring total risk from investigator shares(standard deviation), partitioning risk into systematic and unsysytematic component (using co-variance) , measuring risks of part folio(co-relation)to draw conclusions regarding share prices(using testing of hypothesis) 8.INTRODUCTION TO: Matrices Numerical diferentiation Integration(using computers with more emphasis on interpretation) Application of derivatives Integration(without giving to computational aspect) Partial derivatives Application BUSINESS LAW 1. CONCEPT OF LAW: principles pf natural justice- constitution of india(i.e. articles 14,19,32,136 and 226 only) 2. INDIAN CONTRACT ACT 1872 (Principles i.e.S/1-74 and indemnity guarantee, bailment, pledge and agency) 3.CONSUMER PROTECTION ACT, 1986 4. INDIAN PARTNERSHIP ACT,1930 5.INDIAN TRUSTS ACT,1882 6.SALE OF GOODS ACT.1930 7.INDIAN REGISTRATION ACT, 1908 8.INDIAN STAMP ACT, 1819 9. BOMBAY STAMP ACT, 1958 10.Code of civil procedure 1908

B.COM.-(Banking and Insurance)-Semester III Laws Relating to Banking and Insurance a) Banking Regulation Act Basic terms - Banking, business permitted and prohibited

- Supervisory and controlling authorities of RBI bankers liabilities - Control over credit

b) Reserve Bank of India Act Role of Reserve Bank as banker to Governments and Banks

- Scheduled banks - Controller of credit - Chapter III-section 45 - NBFC Directions issued by Reserve bank of India

c) Negotiable Instruments Act - Types and characteristics of Instruments - Holder in Due Course / Payment in Due Course - Protection of paying and collecting bank d) Provisions of Companies Act relating to banking e) Insurance Act- Life Insurance – General Insurance f) Insurance Regulatory and Development Authority (IRDA) Act - Objectives - Powers and Functions of IRDA g) Contract Act - General - Indemnity and Guarantee - Bailment and Pledge -Agency

FINANCIAL MANAGEMENT Topics

1) Overview of Financial Management (Scope Functions and Objectives)

2) Return on Investments(ROI) 3) Tools of Financial Analysis

a) Common Size Statements b) Comparitive Financial Statements c) Trend Analysis d) Ratios: Balance Sheet Ratios

Income Statement Ratios Combined Statement Ratios

e) Fund Flow Analysis – Sources and Uses of Funds f) Cash Flow Statement

4) Working Capital Management a) Gross Working Capital b) Net Working Capital c) Positive and Negative Working Capital (Meaning and Implications) d) Estimation of Working Capital

5) Sources of Finance a) Long Term and Short Term sources of Finance b) Long Term Sources

i. Debt Instruments- Term Loans, Debentures, Bonds, Convertible Bonds, Zero Coupon Bonds

ii. Equity Shares, Preference Shares c) Short Term Sources- Bank Finance, Trade Credit, Other Short Term

Resources

Management Accounting (Tools and Techniques) Topics

1) Overview of Management Accounting(Scopes, Functions and Objectives) 2) Treasurer and Controller(Compare and Contrast Roles) 3) Meaning and Use of Different Costs for Different Purposes

a. Product Costs and Period Costs b. Direct Costs and Indirect Costs c. Cash Costs and Non-Cash Costs d. Opportunity Costs e. Fixed Costs, Variable Costs, Mixed Costs, Step Fixed Costs f. Marginal Costs, Incremental or Differential Costs, Total Costs,

Controllable Costs and Non Controllable Costs 4) Tools and Techniques

a. Marginal and Absorption Costing b. Standards, Standard Costing, Variance Analysis c. Different types of budgets :

a) Revenue Budget, Cost Budget, Profit Budget b) Capital Budgets c) Responsibility Budgeting d) Cash Budgets

d. Role of Budgets in an Organization, Organization of the Budget Function 5) Break Even Analysis- Meaning and Computation of Break Even Point, Break

Even Sales(Rupees), Break Even Sales(Units) , Margin of Safety, Operating Leverage and its implications, Cost-Volume-Profit Analysis

6) Decision Making- Product Mix Decisions, Make or Buy Decisions, Pricing Decisions, Evaluating alternatives in Business, Accepting/Rejecting of Export Orders, Operation Versus Shutdown

CUSTOMER RELATIONSHIP MANAGEMENT 1. Introduction - Definition of Customer Relationship Management(CRM) - Emergence of CRM - CRM process framework a. CRM purpose b. Relation parties c. CRM Programmes - Effects of liberalization on CRM - Knowledge Management - Winning markets through effective CRM 2. Technological tools for CRM - Data mining for CRM - Changing patterns of E-CRM, Solutions in the future - Framework for Deploying value of Customer Relationship in an organization. - E-CRM deriving Values of Customer Relationship. - Implementing technology based CRM solutions. 3. Implementing CRM - Optical Allocation Rules for CRM - Measuring the effectiveness of Relationship Marketing - The past,present and future of CRM - Characteristicsof a good customer satisfaction survey - Contact management - Organizing for CRM 4. Relationship Management in Business to Business(B2B) Commerce -Building Customer Loyalty B2B commerce - Cross Border B2B Relationship with Intermediaries - Relationship Marketing for Creating Value in Business market. - Managing relationships in Supply Chains of the 21st century 5. CRM in services - Status of CRM in India - Benefits of Implementing a CRM system - CRM in customer Service 6. CRM Strategies - Relationship Marketing Strategies and Customer Perceived Service Quality - Organizing for Relationship managements - Strengthening Relationships that lead towards increased business CPA firms - Winning strategies and processes for effective CRM in banking.

Information Technology (IT) 1) What is Information Technology: Introduction Electronic Commerce evolution; the market, EDI, EC, Industry Web Development Tools, value chain for EC , globalisation security, challenges, Business Barriers, Market Space, Business Oppurtunities, EC Based IPO’s, Technical Environment, Reaching the Wired Consumer, Intranets, Firefly Network, Web Shopping, Site Specific, Information Technology and its Applications in Insurance Companies. 2) Problem Solving : Solving Problems by searching, Informed Search Methods, Game Playing 3) Knowledge and Reasoning Agents that reason logically, First Order Logic, Building a Knowledge Base, Inference in First Order Logic, Logical Reasoning Systems(Languages for AI Problem Solving; A PROLOG, B.LISP) 4) Acting Locally Planning, Practical Planning, Planning and Acting 5) Uncertain Knowledge and Reasoning Uncertainty, Probabilistic Reasoning Systems, Making Simple Decisions 6) Learning Learning from Observations, Learning from Neural Networks, Reinforcement, Knowledge in Learning 7) Future Perspectives Philosophical Foundations,AI present and future,(Evolutionary computing,hard problems and approximate methods, interactive search, Evolutionary search, classifier systems, applications) 8) E-commerce applications Online banking, virtual shopping centres, portals and vortals. 9) Creating E-commerce site web servers; hardware; software, security, installing new web server , designing and maintaining web pages, website administrations , advertising, 10) E-commerce interaction; using CGI for e-commerce; CGI authoring tools, applet and servlet solutions,handling credit cards, secure transport, processing credit cards, using for e-commerce interaction examples, virtual shopping carts, auction engines. 11) Java Commerce Tools

Standard CGI library, configuration and storage devices, file string replacement facility, credit card transaction processing, single page CGI, shopping cart CGI. 12) E-commerce web site design Web query language, embedded SQL; Development of e-commerce sites by using CGI , Java and databases. 13) Future trends Set-top boxes; TV Interface, emerging technologies.

ORGANISATIONAL BEHAVIOUR

1. FUNDAMENTALS OF Organisational Behaviour- Nature and scope of Organisational behaviour- Dynamics of People- Models of Organisational behaviour- The Behavioural approach to management.

2. Motivation and Leadership- Theories and models of motivation- Importance of

motivation in organization- Organisational Behaviour and Performance Appraisal- Leadership and Leadership styles- Empowerment and Participation.

3. Individual Behaviour and Group Behaviour Formula and Informal groups- team

building and its importance.

4. Organisation structure and design- Kind of organization structures- Delegation of authority- span of control.

5. Organisational culture- emerging trends in organizational culture- Organisational

climate- factors affecting organizational climate.

6. Organisational development and changes- nature and characteristics of Organisational development- Techniques of Organisational development- Definition and objectives of Organisational change- effects of change- Resistance to change and overcoming the resistance- Stres and counseling.

TAXATION OF FINANCIAL SERVICES 1. Income Tax Act/ Rules- a) Basic concepts- Assessee, person, company - Income, dividend, business - Assessment year, previous year Scope of total income and residential status Exemptions Re:- Business Incomes b) Taxation of income under different heads c) Provisions for deductions from business income d) Special Provisions for certain incomes of – Non-residents e) Assessment and appeal procedures. f) Provisions regarding TDS for:-Re – Internet - Dividend - Professional services - Rent - Contractors payments - Salary. 2. Service Tax Act a) Basic concepts – Taxable services - Service tax Rules - Service tax credit rules b) Provisions regarding Specific Services - Banking and other financial services - Insurance Auxillary - Business Auxillary - Management Consultancy - Stock Broking - General Insurance - Credit Rating Agency.

B.COM.(banking and insurance)- Semester IV UNIVERSAL BANKING Objectives This paper examines the principles and the practice of universal banking in different countries and recent developments in India in this context. Topics -Evolution of universal banking - Commercial banking versus development banking; sources and uses of funds of commercial banks and development banks; Universal banking as a mix of commercial and development banking; the asset- liability mismatch possibilities: risks in project lending; the short term nature of funding sources; universal banking in the open economy context: off-balance sheet items and services that the development wing of the universal bank provides.The entry of commercial banks into the securities bsiness; consumer finance;merchant banking; non-banking investments and activities of banks; universal banking and the future of small business lending. - Case studies- universal banking abroad- applicability of universal banking in the open market-oriented emerging economies- advantages and disadvantages; supervisory issues and regulatory concerns - The debate over universal banking in India; recent trends in universal bankingin India. Challenges of universal banking in the Indian context.

FINACIAL MANAGEMENT Topics 1. Capital Investment Decisions a) Proposal Origination b) Economic Evaluation c) Capital expenditure Control d) Post-Audit 2. Tools of evaluating Capital investments a) Payback method b) Discounted Payback Method c) Net Present Value d) Internal Rate of Return e) Profitability index f) Equivalent Annual Cost g) Modified internal rate of return 3. Cost of Capitals a) Computation of Weighted Average Cost of Capital b) Cost of Debt and Cost of Preference shares and Net Worth c) Minimum acceptable Rate of Return and its relationship with Cost of capital 4. Negotiating term loan proposals with banks ; Appraisal of borrowers credit worthiness by lending banks 5. Equity capital as a source of finance: Rights Issue and issue at a premium SEBI regulations governing issue of securities in India Prospectus for issue of securities. Understanding and interpreting Initial Public Offerings(IPO), their mode of operation, Employee Stock Options Plan and Sweat Equity. 6. Role of Taxation influencing Corporate Financial Management a) Concept of Tax Shield (Tax deductibility of expenditures and their implications for financial decisions) b) Depreciation Policy.

SEM V

MARKETING IN BANKING AND INSURANCE – 5.1 1. INTRODUCTION:

� Definition of Marketing � Difference between Sales and Marketing

Types of marketing: a) Industrial marketing b) Services marketing c) Consumer goods marketing

Marketing Mix (4p’s of marketing) 2. INTRODUCTION TO SERVICES MARKETING:

� Definition ans classification � Characteristics of services � Categories of services � Services marketing mix � Introduction to banking and insurance as services

3. SERVICES MARKETING MIX WITH REFERENCE TO BANKING AND

INSURANCE:

� 7P’s of sevice marketing mix � Importance of marketing mix elements � Strategies for effective management of services marketing mix

elements � Banking and insurance as products � Services marketing mix strategies for banking and insurance

4. CUSTOMER IN SERVICES MARKETING:

� Buying behavior � Buying roles � Ompertance of ‘Place’ with regards to services

5. MANAGING SERVICE QUALITY:

� Service quality model (Gaps model) � Managind service gap

6. ADVERTISING AND BRANDING OF SERVICES (MANAGING INTEGRTED MARKETING COMMUNICATION):

� Identification target audience � Determining communication objectives � Factors in setting marketing communication mix

7. MANAGING PRODUCT SUPPORT:

� Post sales services strategies � Major trends in customer services

8. MANAGING DIRECT AND ON-LINE MARKETING:

� Growth and benefits of direct marketing � Major channels of direct marketing � Marketing in 21st century � To commerce

FINANCIAL SERVICES MANAGEMENT – 5.2 Financial services management: Meaning—Classification—Scope—Fund based Activities—Non fund based activities—Modern Activities—sources of revenue—Causes for Financial innovation—New Financial products And sevices—innovative financial instruments—Challenges facing financial services sector saving mobilisaion. Merchant banking: Definition—origin—merchant banking in india—merchant banks and commercial banks—dervices of merchant banks—Qualities required of merchant bankers in the market making process—progress of merchant banking in India—problems—scope of merchant banking in india. Hire Purchase: Features—legal position—hire purchase nad credit sale—hire purchase and installment sale—hire purchase and leasing—origin and development—banks and hire purchase business—bank credit for hire purchase.

Leasing: Definition—steps in leasing transactions—types of lease—financial lease—operating lease—leverage lease—sale and lease back—cross border lease—installment buying—advantages and disasvantages of lease—history and development—legal aspects—accounting treatment of lease—structure of leasing industry—problems—prospects. Venture Capital: Concept—meaning—features—scope of venture capital—importance—origin—initiative in India—venture capital guidelines—method of venture financing—indian scenario—suggestion for the growth of venture capital. Mutual Funds: Introduction—meaning—fund unit v/s share—origin of the fund—types of funds—importance of mutual funds—risk—organisation of the fund—operation of the fund—facilities available to the investors—net asset value—investor rights—general guidelines—mutual funds 2000—violation of guidelines—selection of fund—commercial banks and mutual funds—mutual funds abroad—mutual funds in India—reasons for slow growth—future of mutual funds Industry. Discounting,Factoring And Forfeiting: Introduction—Discounting—Factioring—meaning—modus operandi—trems and conditions—functions—types of Factoring—factoring v/s discounting—cost of factoring—benefits—factoring in India—international factoing—definition—types of expert factoring—factoring in other countries—edifactoring—Forfeiting—definition—factoring v/s forfeiting—working of forfeiting—cost of forfeiting—benefits of forfeiting—drawbacks—forfeiting in india. Securitization of debt: What is securitization?—definition—securitization v/s factoring—modus oprandi—role of mechant bankers—role of other parties—structure for securitization—securitable asset—benefits of securitization—conditions for successful securitization—securitization abroad—securitization in India—reasons for the Unpopularity of securitization—future. Derivatives: Meaning—definition—kinds of financial derivatives—forwards—features of forwards—financial forwards—futures—features of futures—types of

futures—commodity futures—financial futures—forwards v/s futures—advantages of forwards and futures—options—features of option—share option—currency option—benefits—swap—features of swaps—kinds of swap—advantages—importance of derivatives—inhibiting factors—derivatives in India. Credit rating: Definition and meaning—functions of credit rating—origin—credit rating in India—benefits of credit rating—credit rating agencies in India. CRISIL—IICRA—CARE—limitations of rating—future of credit rating in India. Credit cards: What is Credit card?—who can be member—types of credit cards—new types of credit—parties to credit card—procedure at the time purchase—procedure for reimbursements—facilities offered to card holders—benefits—demerits—credit card business in India—future prospects. INTERNATIONAL BANKING ANF FINANCE: OBJECTIVES: The paper will discuss the concepts and broad activities of international banking and finance besides studying developments in India in this context. SYLLABUS:

1. Evolution of international banking. 2. International banking: A functional overview—banking for financing of

exports and imports of goods and services. International payments system.

3. International capital markets: financial market flows beyond national boundaries, debt and non-debt flows. Volatile and stable flows. Interest rate differentials and their role in demand for and supply of funds across borders.

4. Offshore banking centers and their role in international financing, Global balance sheet of banks. Asset and liability management of foreign banks.

5. International lending, policies and practices, transaction cost and risk in international lending, profitability of international banking, loans to foreign collaborations, syndicated loans, financing foreign governments, issues of information symmetries and advance selection, regulatory and supervisory aspects, trends in international banking in india.

6. Foreign exchange risks, the exchange rate swings and their effects on banks net worth.

7. Perceptions of international rating agencies. Country risk. International financial stability and the central role of banks in financial stability.

8. Issues relating to international financial architecture. FINANCIAL REPORTING ANALYSIS—5.4

1. Preparation and Presentation of corporate final accounts and eports for trading, manufacturing and other companies in accordance with Companies act,1995 and for banks in accordance with Banking regulations and for Insurance Companies in accordance with Insurance Legislation.

2. Study of accounting standards prescribed by the institute of Chartered accountants of India relevant for Compilation of Above accounts.

3. Atudy of Accounting Policies from annual reports of listed companies, banks and insurance companies.

4. Study of disclosures by way of notes from annual reports of listed companies, branches and insurance companies. Analysis and interpretation of the contents of annual reports of companies covering the following: a) Chairman’s statement. b) Director report and annexure c) Management Discussion and Analysis d) Corporate Government Disclosures e) Compliance Certificate in Corporate Governance Auditors Report f) Annexure to Auditors Report including CARO Balance sheet g) Profit and Loss Account h) Schedules forming part of the Accounts i) Statements u/s 212 of the Companies Act, 1956 j) Balance Sheet Abstract.

5. Financial Analysis and Interpretation of Final Accounts using tools of financial management and investment analysis like ratio analysis, fund flow, cash flows and common Size statements. SECURITY ANALYSIS AND PROFOLIO MANAGEMENT—5.5

1. An Overview: Investments Alternatives Investment Attributes How does various Investment Avenues Compare? Investment versus speculation Financial Markets

Portfolio Management Process Sources of Investment Risk Approaches to Investment Decision making.

2. Investment Alternatives: Non-Marketable Financial Assets. Money Market Instruments Bonds or Fixed income Securities Equity shares Mutual Fund Schemes Life insurance Real Estate Precious objects

3. Security Market: Primary Equity Market Secondary market and its operation NSE and BSE Buying and selling shares Stock market quotations and stock market indices SEBI and future challenges Stock market abroad Government securities market Corporate debt market Money market

4. Risk and Return: Measuring historical return Measuring historical risk Measuring expected return and risk

5. The Time Value of Money: Time lines and noations Future value of a single amount Present value of a single amount Future value of annuity Present value of annuity Intra-year compounding and discounting

6. Financial Statements Analysis:

Financial statements Financial ratios

Comparative analysis Du Pont analysis Applications of financial statements analysis Problems in financial statement analysis Guidelines for financial statement analysis

7. Portfolio Theory: Portfolio return Portfolio risk Portfolio diversification Optimal portfolio The single index model

8. Capital Asset Pricing Model: Basic assumptions Capital market line Security market line Inputs required for applying CAPM Empirical evidence on capital asset pricing model

9. Efficient market Hypothesis: Random walk and search for theory What is an efficient market? Empirical evidence on weak form efficient market hypothesis Empirical evidence on semi-strong form efficient market hypothesis Empirical evidence on the strong form efficient market hypothesis An alternative paradigm What is the verdict Implications for investment analysis

10. Analysis and valuation of Debt: Types and features of DEBT INSTRUMENTS Bond pricing Bond yields Risk in Debt Interest rate risk Rating of debt securities The ield curve Determinants of interest rates Analysis of convertible bonds Bond portfolio management

11. Equity Valuation:

Balance sheet valuation Dividend discount model Earnings multiplier approach Earnings price ratio, expected return and growth Equity portfolio management

12. Fundamental Analysis: Macroeconomic analysis Industry analysis Company analysis: The study of financials Company analysis: Going beyond numbers Estimation of intrinsic value Some tools for judging under valuation of overvaluation.

13. Technical analysis: What is technical analysis? Charting techniques Technical indicators Testing technical trading rules Evaluation of technical analysis

14. Options: How options work? Options and their payoffs just before expiration Option strategies Factors determining option values Binomial model for option values Black and schools model Equity options in India

15. Futures: Features of a futures contract The global scene Equity futures in India Pricing of futures contract Use of futures contracts

16. Portfolio management framework: Specification of investment objectives and constraints Selection of asset mix

Formation of portfolio strategy Selection of securities Portfolio executuion Portfolio revision Performance evaluation AUDITING—5.6:

1. Introduction to different types of audit including higher forms of audit viz internal audit, external audit, financial statement audit, cost audit,due diligence audit, management audit, proprietary audit, environment audit, social audit and auditing in computerized environment.

2. Financial statement audit of corporate banks and insurance companies including the planning of audit, the execution of audit and the reporting of audit results-clear report and disclaimer of opinion.

3. Study of auditing standards prescribed by the institute of Chartered Accountants of India.

4. Study of qualifications, observations and remarks in auditors reports listed companies, banks and insurance companies.

5. Role of regulatory authorities like department of company affairs, SEBI, RBI< IRDA and comptroller and audit general of India.

6. Study of portfolio of an auditor independence, professionalism, professional competencies, responsibilities, rights, duties and liabilities of an auditor.

7. Role of ethics and regulation in auditing profession, provisions relating to appointment, removal and misconduct.

8. Role of auditor, audit committees and corporate governance principles.

SEM VI Strategic Management

� An overview of Strategic Management, Levels of strategic Management, Organizational Strategists, Strategic Management.Process Enviormental Considerations, context of strategic management,formulating and implementing strategy, The Dynamic Nature Of The Model.

� The Enviorment Of Strategic Management

1. The Social Facet:Ethics, Social responsibility of

business,(Traditional view versus Emerging trends and issues)the social contract of business.

2. The Political Facet:Govt and Business,Govt’s Role(Historic Role versus Emerging Role).Cost and implications of Govt Intervention.Recent Trends.

3. The Technological Facet: issues in technology and solutions.Impact on technology and business.

4. The Economic Facet: a conduit for social,political and technological forces,role of competition,national and global trends.

� Strategy Formulation

1. Mission,vision and goals,enviormental scanning,organizational assessment using organizational and environment information, objective setting,strategy setting.

2. Tools of corporate level strategic management.The Boston Consulting Group Matrix,The GE Planning Grid,The Life Cycle Concept, The Mekinsey 7-5 Framework.

3. Strategies:integration, diversification, disinvestment, downsizing.

� Activating Strategies: 1. Organisational Structure,Does Structure,Drive strategy

or strategy drive structure,different organizational structures for different strategies.

2. Resource Mobilisation viz money, markets, material, men, machine.(Human Resources)

3. Leadership and motivation as key drivers of strategy. 4. Role of creativity and innovation. 5. Evaluation and control of strategies, bench

marketing,benefit cost analysis and options,performance gap analysis,responsibility centres,ROI Budgeting.

Central Banking

In this paper,theory and practice of Central Banks is discussed with special reference to the role played by the Reserve Bank Of India. Syllabus:

1. Why central banks ? An overview of the functions of central banks, objectives of central banks,RBI-Role, functions and organizational structure.

2. Instruments of central banking policy-bank rate,cash reserve ratio,open market operations, selective credit control etc, their working and efficacy in the Indian context.

3. RBI and rural credit,industrial finance.RBI and non-banking financial companies. Regulation and supervision.

4. Financial sector reform and the role of RBI. 5. Credit creation and money supply determination

process,reserve money and money supply,the sources and use of money supply.

6. The conduct of central banking in open and market oriented economies.Uncertainities and risk in integrated financial system,the new orientations in traditional functions,the changing face of monetary policy management in open and market oriented economics,transmission mechanism of monetary policy.

7. Issues of financial stability and autonomy independence of central banks.

International Business

Introduction:

� What is International Business ? � Growing Importance of International Business � Difference between Domestic and International Business

� International Business In The 21st Century � The Global Business Enviornment: the role of history. � Analyzing the enviormental factors for international business. � Importance of the economic and political environment in the process

of internationalization.International Business Enviornment And India. � The Impact Of Technology.

Foreign Direct Investment:

� International Trade and foreign direct investment . � UNCTAD World investment report 2000-2001. � Growth of FDI post World War 2, changes in pattern of world trade

and production. � Protectionism,Discuss and evaluate arguments for and against it. � Impact of FDI on distribution of wealth.

Legal Aspects Of International Business:

� Legal environment for international business. � Importance of intellectual property rights and patents. � Importance of the regulatory mechanisms in Europe,USA and other

major countries concerning imports. � Importance of laws relating to product packaging, labeling etc. � WTO-legal implications and anti-dumping.

Economic Integration:

� Theory comparative advantage and its importance to international business.

� Role of organizations like IMF,World Bank, WTO etc.

� Role of regional trade groups and market agreements. International Strategy:

� Globalization of an existing business. � Business expansion strategies. � Studying the competitiveness for globalization. � Studying the country and company competitiveness. � Market research and data collection.

International Marketing:

� International markets selection for an existing business, dynamics of product and market selection.

� Systematic selection of international market industry and company sales potential estimation and making of an international business plan.

� Segmentation of international markets and consumer’s selection. � Analyzing international competition in each market and designing of

the winning international marketing strategies. Transnational Corporations:

� Emergence of multinational and transnational corporations. � Role of transnational corporations. � Multi-location manufacturing. � The process of building of an MNC.

International Human Resource Management:

� Business ethics and values-corruption .Enron case study. � Importance of relationship marketing for creating competitive

advantage in the international business. � International HRM strategy. � Conflicts between corporate and national pressures.

� International managers problems faced in recruiting and retaining such managers.

� Impact of religion and culture. � Labour markets/skills and training.

International Financial Markets:

� Growth of financial markets –London,New York, Tokyo. � Deregulation of market and emerging market-financial hubs. � Disintermediation of markets due to deregulation and technology. � Integration of markets.eg:NAFTA, SAARC, ASEAN etc. � Cross border alliances.

Export Finance And Risk Management:

� Export/Import Finance in India. � Major variables in the financial environment for international

business. � Currency risks and how to formulate safe international marketing

strategies. � Foreign exchange risk management. � Types of contracts in the international business –terms of payments. � Letter of credit and their importance in the international business. � Financial risks in the international transactions and how to avoid

them.Role of ECGC and EXIM bank. � Import/Export documentation in India. � Business risks and the importance of proper documentation in

international business. International Business Enviornment In India: � Imports related environment in India and other countries.Role of

RBI,Customs and DGFT etc. � Export related policies in India and other countries.

� Export benefits in the Indian environment and the likely future scenario.Special economic zones.

� Impact of export benefit on producing prices. � Export pricing in India-A case study. Balance Of Payments: � Trade and Investment Theories. � Importance of Balance of Payments. � Different Exchange Rate mechanisms implications. � Implications on full convertibility. � IMF,World Bank,their role and implications for international

business. Human Resources Management: � Human Resource Management-nature,scope and

objectives,functions,human resource manager-role and functions of human resource manager in banking and insurance sector,human resource planning,human resource development.

� Personnel policies –personnel policies in banking and insurance sectors-job analysis and designs-recruitment and selection-orientation and placement-training and development-performance appraisal and job evaluation-remuneration and incentives-promotions and transfer –motivation-comparative study of service conditions in financial institutions,insurance companies,industries and government/semi-government sectors.

� Participative management-employee communication-employee welfare-employee safety and health-industrial relations-ethics and human resource management-human resource audit.

� Human resource management in banks and financial institutions-personnel policies in scheduled banks,commercial banks, cooperative banks and other financial institutions like UTI,ICICI, HDFC etc.customer relationship management in banking and financial institutions.

� Human resource management in insurance sector-personnel policies in LIC,GIC,and other insurance companies-customer relationship management in insurance sector.

� Corruption,frauds,scams in financial institutions-their effect on investors,shareholders and society-the role of vigilance department in controlling corruption and frauds-disciplinary actions.

� Case studies. Business Ethics And Corporate Governance: � Business ethics and values-work culture-unethical behavior in

business and its reasons-fair and unfair business practices. � Corporate governance in globalised economy-MNCs/TNCs and

business ethics-accountability of managers and directors-functioning of private and public sector companies.corporate governance in banking and financial institutions-good corporate governance-protection of interest of customers and investors-customer friendly business activities.

� Code of conduct in business houses-fairness and justice in administration- social responsibilities of business.

� Business ethics an important tool in building business reputation-professional board of directors-transperancy in descision making and operations-importance of effective and efficient system of governance in globalised economy-ethics and corporate integrity, measures for improving ethical standards and morals.

� Corruption, frauds and scams in financial institutions-economical and social effects of corruption, frauds, scams etc-banking operation and ethics-functioning of insurance companies and ethics-measures to reduce corruption:preventive measures, curative measures-role of computerization and IT in detecting fraud,scams etc,

Turnaround management: 1. Introduction

� Define turnaround � Reasons that led to turnaround

� Effects of competition � Industrial sickness � Turnaround package

2. organization and management concepts: � todays business organisations � survival and growth strategies � business world in transition � 21st century organization � business strategies for 21st century. 3. The nature, significance of business process reengineering � Introduction to business process � Core business processes � Need for process redesign � Underlying premises for BPR � Redesign of business processes � Generic business processes to be redesigned � Context and considerations for process redesign � The central thrust of BPR � A critical appraisal of BPR

4. Implementation of BPR: � Requirements for BPR implementation � Principles of reengineering � Uses of consultants in BPR � Reengineering team � Activity mapping for BPR � Bench marketing for BPR

5. Problems,issues,scope and trend in BPR � Problems and issues in implementing BPR � From business process redesign to business system redesign � Developmental trends in BPR

6. Appraisal of BPR � Ensuring the results of BPR � Outcomes and achievements of reengineering � Performance measures of successful BPR � Points of caution in BPR � Redesigning the ORGANISATION

7. Managing change in Indian context � Implications of turnaround � Effects of liberalization � BPR in Indian context � Examples of BPR companies in India (case study)