BC B2C Interface

By- Paul Chen, Product ManagerCGS/BlueCherry July 19 2011

SESSION OBJECTIVES

B2C INTERFACE SUMMARY Standard B2C Business Flow

BC Transaction List (EDI Behind-the-Scenes)

Data Communications Options

Data Format Options (not just EDI)

B2C INTERFACE SPECIFICS Style Master Load (for Web)

Synchronizing Inventory with Website

Web Order Management (Direct-to-Consumer)

SESSION OBJECTIVES

B2C INTERFACE SPECIFICS (Continued) Advising Web of Shipment Details

Order Update/Change/Cancellation Requests

Handling Returns

Invoice Reconciliation (Cash Application)

QUESTIONS ANSWERED

Q&A

B2C INTERFACE SUMMARY

STANDARD B2C BUSINESS FLOW

ORDER

RETURN REQ

STYLE MSTR

INVENTORY

SHIPMENT

INQUIRY

RETURN CONF

STATUS REPLY

CASH APP

CHANGE REQ

B2C INTERFACE SUMMARY

B2C TRANSACTION LIST (EDI Behind-the-Scenes)

INBOUND

180 Return AuthorizationCreate RA record in BC, can auto move to

Credit Memo

820 Remittance AdviceAuto apply cash (Reconcile Web Orders)

850 Purchase OrderCreate Sales Orders

860 Purchase Order ChangeAuto update sales orders with submitted

changes

869 Order Status InquiryRequest for order status (auto initiate 870)

OUTBOUND

180 Return ConfirmationReturn Receipt Confirmation

832 Price/Sales CatalogUPC / Sales catalog (Style Master reference)

846 Inventory AdvicePhysical Inventory

856 Advanced Ship NoticeAdvance Ship Notice (advises what was

shipped)

870 Order Status ReportReal time snapshot of sales orders (auto

trigger 869)

947 Inventory AdjustmentInventory Adjustment

B2C INTERFACE SUMMARY

DATA COMMUNICATIONS OPTIONS

VAN (INOVIS, GXS)

FTP (HOSTED)

SECURED FTP (ENCRYPTION)

B2C INTERFACE SUMMARY

DATA FORMAT OPTIONS

ACCEPTABLE FORMATS

EDI Traditional EDI X12/EDIFACT/TRADACOM

XMLWeb structured language

FLAT FILEBC meta-data

B2C INTERFACE SPECIFICS

STYLE MASTER LOAD

METHODOLOGY

STYLE MASTER832 OUTBOUND PROCESS

Creates FLAT FILE data extractUPC DrivenMap to ANY formatCatalog Destination (i.e. WEB)

B2C SPECIFIC USEMerch groups drive web displayGift Box SKUImage Name & LocationUser defined triggers from BC

B2C INTERFACE SPECIFICS

SYCHRONIZING INVENTORY WITH WEBSITE

METHODOLOGY

INVENTORY846 OUTBOUND PROCESS

Creates FLAT FILE data extractUPC DrivenMap to ANY formatCatalog Destination Use (in design)

B2C SPECIFIC USEUse BC Virtual Location Available Inventory Only OptionRestrict output by Style Attributes

B2C INTERFACE SPECIFICS

WEB ORDER MANAGEMENT (Direct-to-Consumer)

METHODOLOGY

ORDERUse 850 INBOUND PROCESS

Create BC Sales OrderMAP from ANY formatUPC DrivenFull Data ValidationUser Controlled Business RulesTransaction Maintenance Screen

B2C SPECIFIC USEWebsite As BC Customer Can Use Vendor KeyOne-Time-ANY AddressPreserve Tax & Freight Capture B2C Customer InfoMulti-Discounts & ChargesNote Type for Gift MessageMulti-Credit Card Capture (in dev)

B2C INTERFACE SPECIFICS

ORDER UPDATE/CHANGE/CANCEL REQUESTS

METHODOLOGY

ORDER CHANGEUse 860 INBOUND PROCESS

Updates BC Sales OrdersMAP from ANY formatUPC DrivenFull Data ValidationUser Controlled Business RulesTransaction Maintenance ScreenAdd ItemRemove ItemIncrease/Decrease QuantityChange Price/Cost

B2C SPECIFIC USEWebsite As BC Customer Can Use Vendor KeyUpdate One-Time-ANY Address (in dev)Approval/Rejection Response (in design)

B2C INTERFACE SPECIFICS

ADVISING WEB OF SHIPMENT DETAILS

METHODOLOGY

SHIPMENT ADVISEUse 856 OUTBOUND PROCESS

Creates FLAT shipment fileMAP to ANY formatUPC DrivenFull Data ValidationOutput captured historical dataUser Controlled Business Rules

B2C SPECIFIC USEWebsite As BC Customer Can Use Vendor KeyProvide all relevant shipment infoWebsite updates status and bills CCActs as Invoice

B2C INTERFACE SPECIFICS

HANDLING RETURNS

METHODOLOGY

REQUEST FOR RETURN / AUTO CREDIT MEMO

Use 180 INBOUND PROCESS

Create BC Return AuthorizationMAP from ANY formatUPC DrivenFull Data Validation

B2C SPECIFIC USEAdvise BC of Request for Return from WEBCan also Auto-Create Credit Memo (in dev)

RETURN CONFIRMATIONUse 180 OUTBOUND PROCESS

Creates FLAT return confirmation fileMAP to ANY formatUPC DrivenFull Data ValidationMutually Exclusive to Auto-Credit

B2C SPECIFIC USEAdvise WEB of actual return detailsPrecursor to refund to consumer

B2C INTERFACE SPECIFICS

INVOICE RECONCILIATION (CASH APPLICATION)

METHODOLOGY

CASH APPLICATION / RECONCILIATION

Use 820 INBOUND PROCESS

Create RA entry and applies cashMAP from ANY formatUPC DrivenFull Data Validation

B2C SPECIFIC USEReconcile invoice for WEB orders