SERVVICE P

LAN 20

013/20

014 to 22015/2

016

CONTENTS Message from Board Chair to Minister Responsible ................................................................................ 3 

Organizational Overview ............................................................................................................................. 5 

Government’s Letter of Expectations ........................................................................................................ 6 

Corporate Governance .............................................................................................................................. 11 

Strategic Context ....................................................................................................................................... 13 

Internal Operating Environment ............................................................................................................... 13 

Economic, Industry and Social Factors Affecting Performance ............................................................... 13 

Risks and Opportunities .......................................................................................................................... 15 

Operational Capacity ............................................................................................................................... 15 

Goals, Key Strategies, Performance Measures and Targets ................................................................. 16 

Strategic Goals ...................................................................................................................................... 16 

Capital Plan & Major Capital Projects ...................................................................................................... 27 

Summary Financial Outlook ..................................................................................................................... 29 

Vancouver Convention Centre ................................................................................................................ 31 

BC Place Stadium ................................................................................................................................... 32 

How to Reach Us ....................................................................................................................................... 33 

Messag To the Mi

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ermine how toinue to prese

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management oth regulatory ahe highest ethi

of the Board Cww.bcpavco.co

es, reporting, ccasts, risk man

reporting proceaudit plans, rep

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effective exteres and protoco overall directioles and market

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rnal ol for the on and ting process fo

11

th the Letter

shed

d

ctors

erest, d

rols

l

or the

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Corpora The BoardCommitte PavCo haGovernanProvince’sPavCo’s w The Exe PavCo is of busines Corporate

D Jo K

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K C C R

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H K B G M

(1) Corp

ate Governa

d of Directors es review and

as published ance Guideliness Board Resowebsite at ww

ecutive Tea

led by a teamss:

e Office

Dana Hayden ohn Harding

Kim Campbell

er Convention

Ken Cretney Craig Lehto Claire Smith, CRand Mackenz

Stadium

oward CrosleKathy deLisser

rian Griffin Graham RamsMike McFaul

poration Officers

ance (cont.

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a comprehenss), as well as

ourcing and Deww.bcpavco.co

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ximately four icy in their spe

sive charter ofseveral termsevelopment Oom/resources

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Interim PChief FiDirector

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times a year,ecified areas

f Board activits of referenceOffice’s Best P.

ement with ex

President andnancial Officer of Finance(1)

l Manager(1) nt General Maesident, Salesr, Facility Ope

l Manager(1) nt General Mar, Facility Oper, Business Der, Engineering

and the Com and make rec

ties (outlined e and policies Practices Guid

xtensive expe

d Chief Execuer and Corpor

anager s and Marketi

erations

anager erations evelopment

g and Mainten

mmittees meetcommendatio

in the docume in accordancdelines. Thes

erience in thei

utive Officer(1) rate Secretary

ng

nance

t as needed. ons to the Boa

ent Board e with the se can be foun

r respective a

y(1)

12

All ard.

nd on

areas

2

Strateg

Internal During fiscIn 2012 thteam that Managemplans. PavCo’s bto balancihas perforcost reduc

Econom PavCo O Situation Overbuildespeciallyimpact on DiscussioThe conveColumbiaincreased Many citie Major conimpact bu Increasedcompetitivsustainab In order tocompelling Action PavCo wilinternationconcerts.

gic Contex

Operating

cal 2013, the he former Chie has consider

ment will work

budgets have ng the budgermed a reviewctions will not

mic, Industr

Operations

ing of conven

y during the tim the number o

on ention, meetin. Visitors to P direct and ind

es are providin

nventions are siness for ext

d global awareve factor in attle practices a

o compete sucg destinations

ll aggressivelynal and nation

xt

Environme

Corporate focef Executive Oable marketinwith the Boar

been preparet in Fiscal 201

w if its facilities impact servic

ry and Soci

and the Gl

ntion and spormes of econoof out-of-coun

ngs and sportavCo’s facilitidirect employ

ng significant

generally bootended period

eness with restracting and rend environme

ccessfully for s that are sup

y pursue businal convention

ent

cus has transOfficer retired ng expertise ard over the ne

ed recognizing14. In order tos’ overall costce levels to ou

ial Factors

lobal Econ

rting facilities mic downturn

ntry attendees

ing event buses from out-o

yment in the p

incentives to

oked several yds well into the

spect to sustaetaining businental awarene

new businesserior to the co

ness that brinns and associ

itioned from d as did severa

and also bringext year to refi

g that the Govo meet PavCots and reduceur clients.

Affecting P

omy

in many jurisdn. Business cys to the Conve

siness is a sigof- province brrovince.

event planne

years in advane future.

ainability initiatness. PavCo ness.

s, PavCo neeompetition.

ngs and retainiation meeting

development tal directors. Ts operations ine the corpor

vernment of Bo’s target fina

ed its forecast

Performanc

dictions has inycles in the Uention Centre

nificant generring new mon

ers to entice th

nce. As a res

tives and envneeds to cont

eds to market

ns economic ags, major spo

to marketing aThe new Boarinsight to the rate operating

British Columbancial results, t spending est

ce

ncreased comUSA in particu.

rator of econoey to the regi

hem to hold e

sult, global ec

vironmental imtinually show

its facilities a

activity in the rting events, f

and operationrd includes a organization.g and marketin

bia is committ Managementtimates. Thes

mpetition for blar, have a sig

omic benefits on resulting in

vents at their

conomic fluctu

mpacts is now leadership in

nd British Col

province inclufilm shoots an

13

ns.

ng

ted t

se

usiness, gnificant

to British n

centres.

uations

a major

lumbia as

uding: nd major

3

PavCo’s sLeadershisustainab The revitaAmerican layouts anseason ve PavCo is streams aevent typeto provide The Imp Situation BC Place downtownhas an im DiscussioBC Place to the redelocated in In order toconduct bclass ente Action PavCo wilneighbour PavCo wilcontinuing BC Place disruption

sales and marip in Energy aility programs

alization of BC stadiums in tnd flexibility asenue.

updating its mas well as othees through woe long-term sta

pact of BC P

is British Colun core per annpact on the s

on is located in tevelopment o an increasing

o continue opeusiness as a

ertainment ven

ll manage its rhood plans.

ll manage its g to ensure lo

will engage w.

rketing strategand Environmes that allow it t

C Place has brechnological s well as enha

marketing planer high marginorking with its ability to its op

Place on its

umbia’s majonum. BC Placurrounding ne

the designateof the False Cgly residential

erating succecommunity-mnue.

operations an

relationship wng term busin

with the surrou

gies will includental Design to hold sustain

rought its infraand multimedanced acoust

ns for the Conn arts, culture industry partnperations.

s Commun

r place of asse is cognizan

eighbourhood

ed Entertainmereek area ovel area.

ssfully, BC Plminded corpor

nd the develop

with the City oness goals of

unding neighb

de the promot(LEED) Platinnable events.

astructure up dia capabilitiesic and temper

nvention Cent and sportingners and cont

ity

sembly attractt that the natus with crowds

ent District of er the past few

lace needs toate citizen wh

pment of surro

f Vancouver tBC Place are

bourhood to m

tion of the Conum facility an.

to standards s. The stadiumrature control

tre and BC Pla events. PavCtacts, and is b

ting more thanure of the live s, celebrations

f Vancouver, hw decades ha

manage its rhile ensuring t

ounding sites

to ensure noise achieved.

minimize the im

onvention Cennd to highlight

that surpass m now offers capabilities.

ace to attract Co is aggressbidding on eve

n 1 million gue events and as, noise and t

however signias resulted in

relationships wthe facility fulf

s in the contex

se impact is m

mpact of nois

ntre expansiont its environm

most other Ngreater comfoIt is an attract

traditional busively pursuingents past 202

ests to Vancoadvertising butraffic congest

ificant construthe stadium n

with neighboufills its role as

xt of City of Va

minimized, wh

e and event-r

14

n as a ental

orth ort, event tive, all

usiness g these 0 in order

ouver’s usiness tion.

uction due now being

urs and a world-

ancouver

hile

related

4

Risks an

RisksOpport

Lower thaanticipateactivity/att – moderat

Operatio VancouveMarketingmuch of Pclients. Vancouvewas built taccommohas the caclose to tr In order toService ExEmployer

nd Opportu

s and tunities

an d event tendance

te risk

-

-

onal Capac

er Convention g campaigns aPavCo’s busin

er Convention to complemendation infrastapacity to hosransportation

o optimize capxcellence (Go of Choice (G

unities

Potent

- Lower econgenerated tColumbia

- Lower profiincreased rgovernmen

city

Centre and Bare targeted toness, PavCo u

Centre’s targnt the capacityructure is suff

st the largest ehubs, hotels a

pacity to host oal 2); Marketoal 5).

tial Impact

nomic benefit to British

tability and reliance on t funding

BC Place are o maximize ocuses its own s

get market is ey of local hoteficient to suppevents - thoseand hospitality

all of its majoting and Sales

- Wonew

- Woand

- DevBoa

- Conpro

- Co-

the two largesccupancy of tstaff as well as

events that drels and servicply this need. e with more thy providers.

or events, Pavs (Goal 3); Le

PavCo’s Pla

orking with ourw events to Brorking with BCd BC Lion’s toveloping new ard ntinuing emph

ograms -promotion of

st event facilithese facilitiess official supp

raw from outsce providers. BC Place se

han 54,000 sp

vCo will pursuading Edge F

ans to Addre

r industry stakritish Columb

C place tenanto increase atte marketing pla

hasis on sport

f concerts and

ties in British s. Due to the spliers to provid

ide of Metro VThe regional rves the regio

pectators. Bot

ue its StrategicFacilities (Goa

ess Impacts

keholders to bia ts – Whitecapendance ans with our n

ts marketing

d first time eve

Columbia. seasonality ofde service to i

Vancouver an

onal market ath facilities are

c Goals for: al 4); Being an

15

bring

ps FC

new

ents

f its

nd

nd e

n

5

Goals,

Strategi PavCo ha

O P E

ou M B

The perfoalso reflec

Go

1 Optimizprofit aneconom

2 Provide custome

3 Engagestakehoindustryincreasecooperato bring our facilBritish C

4 Maintainedge vestandard

Key Strat

ic Goals

as the followin

Optimize corporovide exceptngage our staur facilities an

Maintain leadine an employe

rmance measct the differen

oal

e corporate nd create

mic benefits

exceptional er service

our olders and y partners to e ative efforts events to lities and to Columbia

n leading enue quality ds

tegies, Pe

g strategic go

orate profit antional customeakeholders annd to British Cng edge venueer of choice

sures used to t types of bus

S

- Increase Corpo

- Create econom

- Ensure event pare client-cent

- Provide an exc

- Ensure PavCoprovide seamle

- Develop and gbusiness relati

- Establish venubenchmark ag

- Ensure staff anappropriately thelp PavCo to

erformanc

oals:

d create econer service

nd industry paColumbia e quality stan

evaluate Pavsiness genera

Strategies

orate profit

mic benefits 

planning and opric

ceptional service

o and its supplieress, superior se

grow collaborativonships 

ue quality standaainst similar ven

nd service providrained and equip achieve and su

ce Measur

nomic benefits

artners to incre

dards

vCo’s strategicted by each fa

(1) Es

(2) Ma

(3) Cdc

erations

e culture

rs’ staff rvice 

(1) C

(2) G

ve (1) Efis

ards and nues

ders are pped to rpass

(1) AVS

res and Ta

s

ease coopera

c goals (by fafacility.

Measures

Economic impacspending from e

Measure Delegaand Attendance

Corporate operadeficit before gocontributions

Client satisfactio

Guest satisfactio

Events occurringfacilities that we in partnership wstakeholders

Achievement agVenue OperationStandards

argets

ative efforts to

acility) are sim

s Co

ct from events

ate Days

ating overnment

on

on

g at our secured

with our

gainst nal

o bring events

milar in nature

Applicable Faonvention Centre

16

to

but

acility BC

Place

6

Go

5 Be an echoice

We strive prudent mbusiness aguests froservices pprovince.

PavCo alsits reliancedownwardon costs. Key Strat Improve th Crea See See

busi Purs Dive Rep Incre

oal

mployer of

OPTI

to generate emanagement oand leisure to

om out-of-provprovided by BC

so strives to me on Sharehod pressure on

tegies

he return to th

ating a compeking events thking and creainess developsuing global mersifying markpositioning oureasing operat

S

the benchmark

- Provide clarity objectives and

- Support emplodevelop a flexi

- Continue to suin required skilcapacity and mstrategic goals

IMIZE CORPO

economic andof public facilitourism industrvince fill hotel C based busi

meet its financolder funding. revenues, wh

he Shareholde

elling vision ahat will generaating high-profpment markets for lonkets to stabilizr facilities to btional efficienc

Strategies

k quality standar

around goals, values of PavC

oyee diversity anble workplace c

upport staff devell areas, building

motivation to achs 

GORATE PROFIT

community bties. The evenries, as well as rooms, patronesses and p

cial targets eaClient expecthile facility op

er on its inves

nd model for ate the maximfile events tha

ng-term growtze long term bbe more flexibcies

rds

Co

nd ulture

lopment g hieve our

(1) E

(2) E

GOAL 1 T AND CREAT

benefits for thents held at ous its trade devnize British C

participate in p

ach year to entations and prerations and

stment in PavC

marketing themum amount oat will promote

th business ble for users

Measures

Employee retent

Employee engag

TE ECONOMIC

e people of Br facilities supvelopment inf

Columbia businpre-and post-e

nsure financiarice-competitioexternal chall

Co’s facilities

e Convention of economic be growth and

s Co

tion

gement

C BENEFITS

ritish Columbpport British Cfrastructure. Onesses, consevent activitie

l sustainabilityon from otherlenges create

, primarily thr

Centre and Bbenefits to ou support for B

Applicable Faonvention Centre

bia, through thColumbia’s Our clients andume goods an

es throughout

y and to minimr venues create upward pres

rough the follo

BC Place r community ritish Columb

17

acility BC

Place

he

d nd the

mize te

ssure

owing:

bia’s

7

Strategi Performa Create Ecby organiz

Reporting2012, totaestimatedOutput moLoyalty thaverage ainclude bawithin Met BC Place entertainmThe Econwhich six stadium pmethodoloupon atten2004 Tour Projectionanticipate Increasednon-resideperformanproduct ofhosted at conjunctioVancouve Increasedstadium sfacility becrights. Atteand futureevents tha Compare its reliance

ic Goals (co

ance Measure

conomic Benezers and visito

of economic al benefits from at $698 millioodel. Attendarough surveys

an event attenanquets, meettro Vancouve

contributes toment, cultural omic Planningmonths of eveatrons from oogy derived frndance, evenrism Vancouv

ns for fiscal 20d attendance

d non-residentent delegatesnce indicator ff the number o the Conventioon with HLT Aer Convention

d Attendance aervices, includcomes more aendance for f

e years are deat are expecte

the Corporatee on governmen

ont.)

es and Targe

efit - Economicors at events

benefits for Vm events that on. The benefance data wass with clients

ndee spent $3tings and sper.

owards provinand businessg Group prepaent activity too

out-of-provincerom the BC Stt and revenue

ver survey, up

013 and subse and activity a

t delegate day represents ‘nfor the Conveof non- Britishon Centre. No

Advisory Inc. (T Centre from

at BC Place - ding food andattractive to coiscal 2012 wa

erived from theed to occur.

e operating dent support. It is

ets

c benefit is cain our facilitie

Vancouver Co drew out-of-Bfits were calcus from PavCoand guests.

398 per day inecial events. M

nce-wide econs activity that wares the econok place aftere was estimattats Input-Oute records. Ovpdated using C

equent years at the facilities

ys at the Convnew’ money cntion Centre. h Columbia deon-resident deToronto). Pavoutside of the

Increased attd beverage saorporate spon

as the total repe events alrea

eficit - This coms the total defic

alculated bases.

onvention CenBritish Columbulated using m’s records, anBased on the 2011. Only sMost of the at

nomic activity.would not othnomic benefit r the Stadium ted to be $23 tput model, anernight per diCPI annual ch

have been prs.

vention Centrcoming into Br Non-residenelegates and elegate attendvCo also meae Greater Van

tendance leveales. As the nunsors to purchported by shoady on BC Pla

mpares PavCocit of the Corpo

ed on surveys

ntre was prepabian delegatemethodology dnd spending dese surveys, itsurveyable evttendance from

. The facility perwise take p reports for BC re-opened, to million. This nd by using eem spending

hanges.

repared by Pa

re - As the ecoritish Columbint delegate dathe number o

dance projectsures the tota

ncouver Regio

els at BC Placumber of patrhase interior sow managers.ace’s books a

o`s financial peoration before r

s and estimate

ared by Ipsoses/attendees aderived from

data was comt was determi

vents were incm non-survey

provides a venplace in BritishC Place. For fotal benefits g benefit was cxpenditure es estimates we

avCo manage

onomic benefia, this is an imays (NRDDs) aof days each sions were deval number of vonal District.

ce drives highrons and evensignage and e Projections f

and a forecast

rformance fromreceipt of Gove

es of expendit

s Loyalty. For and exhibitorsthe BC Stats piled by Ipsosned that on

cluded, and diyed events is f

nue for h Columbia. fiscal 2012, ingenerated bycalculated usistimates baseere based on

ement based o

fit generated bmportant are the sum ospends at eveveloped in visitors to

er sales of nts increase, texclusive suppfor fiscal 2013t of future

m year to year, ernment fundin

18

tures

fiscal s was Input-s

d not from

n y ng

ed a

on

by

of the ents

the ply 3

and g.

8

Strategi Performan

Impact froEconomic spending bBritish ColuEconomic Conventionvisitors from($ millions)Delegate dCentre by vColumbia (Impact froEconomic spending (

Economic Conventionfrom outsidRegional D

Delegate dGreater VaVancouver(thousands

Total atten(thousands

Corporate governmen 

 Note: The fColumbia’ aRegional Dis 

1 Economic 2 Economic events. For Convention estimates b3 Delegate dmanagemensystem, ten4Attendance5The Corporcontributionsurplus land

ic Goals (co

nce Measure

om out-of provimpact at BC P

by visitors fromumbia ($ millioimpact at Vancn Centre from sm outside of Br) 2 days to Vancouvisitors from ou(thousands)3

om all performimpact at BC P$ millions)1

impact at Vann Centre from ade Greater VanDistrict ($ millio

days for all visitancouver Regior Convention Cs) 3

dance at BC Ps)4

operating deficnt contributions

figures for ‘Econand for ‘Economstrict’ were not a

impact at BC Plaimpact at Vancofiscal 2012 it is bCentre run throy PavCo managedays for attendent system.  Deletative bookings e at BC Place is trate operating dns, less total expds at BC Place.  

ont.)

vince (non-resPlace from outside of ns)1 couver spending by ritish Columbia

uver Conventioutside of British

mance Place from all

couver all spending ncouver ns) 2

tors outside onal District to

Centre

Place events

cit before s ($ millions)5

omic impact at Vic impact at Vanavailable at the 

ace is a sum of douver Conventiobased on spendiough the BC Statement.  es at Vancouvergate days for fisand an estimatethe total of annoeficit before govpenses.  The defi

Actual

2011/12sident) attend

$

a $

n h

5

$

$

6

6

$14.

Vancouver Convncouver Conventtime of publicat

direct, indirect anon Centre is a suming patterns collts Input‐Output m

r Convention Cecal 2013 and one of future bookounced attendanvernment contriicit for fiscal 201

l Forec

2 2012/dance

23 $

xxx $

535

71 $

xxx $

674

646 1

130 $27

vention Centre ftion Centre fromtion. 

nd induced spenm of direct, indiected by IPSOS model.  Projectio

ntre for fiscal 20nwards are basedings based on prnce by show maibutions is the su15 is reduced as 

cast

/13 201

25 $

$ xxx $

352

116 $

xxx $

453

1,245

7.880 $2

rom spending bym all spending fro

nding by non‐BCrect and induceLoyalty and deleons for fiscal 20

012 were actual d on confirmed revious attendanagers for attenum of: sales revea result of plann

Tar

3/14 201

$ 25

$ xxx

425

$ 115 $

$ xxx $

531

1,140

26.046 $

y visitors from oom outside Grea

C residents at eved spending by negate numbers p13 and future ye

days recorded ibookings in the nce statistics.  ndance at their eenues, other revned proceeds fro

rgets

14/15 20

$ 29

$ xxx

450

125

$ xxx

562

1,178

10.252

outside of Britishater Vancouver 

ents. on‐BC residentsprovided by Vanears are based o

n PavCo’s eventevent managem

events.   venues and defeom the dispositi

19

015/16

$ 35

$ xxx

450

$ 136

$ xxx

562

1,285

$23.034

h 

s at ncouver on 

t ment 

erred ion of 

9

Strategi

Increasingof attractinclients. Thin British C

Key Strat Ens Prov Ens

Performa

Service Qsatisfactiocritical. Npotential c

Performa

Service Q-Loyalty I

-Client sa

Service Qsatisfactio

 

1 At Vancouwith the clieon: overall sResults are 2 BC Place wClient Satisfonwards. Dafor the evenResults for t3 Guest satisthe measureestablished  

ic Goals (co

g client and gung and produchis will furtherColumbia.

tegies

ure event planvide an excepure PavCo an

ance Measure

Quality Survey on levels and eNegative expeclients, or to g

ance Measure

Quality – ndex Conventi

atisfaction BC P

Quality – Gueston BC Place 3

uver Convention ents’ likelihood tsatisfaction, valucombined to de

was closed for hafaction survey haata from the surnt. Scores will bethe first year of sfaction is a newe is new, forecasin fiscal 2013.

ont.)

PROVID

uest satisfacticing world-clar enable us to

nning and opeptional servicend its supplier

es and Targe

y Scores - Surexpectations.riences can le

guests choosin

Ser

on Centre1

Place 2

t

Centre a Client to rebook and reue for price, builtermine an overalf of fiscal 2012,as been developrveys will measue from a total oupolling will provw measure at BCsts and targets a

GDE EXCEPTIO

ion will not onass events, it w achieve our f

erations are ce culture rs’ staff provid

ets

rveys are cond The event bu

ead to clients ng not to atten

rvice Quality aActual

2011/12

9.0/10

N/A Sth

N/A Sfo

Loyalty Index is ecommend the fding and amenitrall Loyalty Index, so client servicped and will be sure client experieut of 10.  As the vide the baseline Place.  It will beare under develo

GOAL 2 ONAL CUSTOM

nly elevate Pawill also drivefirst goal of m

client-centric

de seamless, s

ducted with clusiness is ver failing to retund future eve

and Customer Forecast

2012/13

9.0/10

Surveys and schis measure

Surveys and scor this measure

used to measurfacility. The survties, proud to hox that is measure quality was noent to all clientsence from the timeasure is new,e against which fe measured throopment. Criteria

MER SERVICE

avCo’s reputate future attendaximizing eco

superior serv

lients and guery competitivern or not reconts at the faci

r Satisfaction

2013/14

9.0/10

coring criteria a

coring criteria ae

re service qualityvey which is sentold events at thered as a score ouot measured for s who have heldme of booking, , forecasts and tfuture results wiough customer ina for this perform

E

tion as an orgdance levels aonomic and co

ice

ests to determe and attendeeommending ouilities.

Targets

2014/15

9.2/10

are under deve

are under deve

y.  This combinet to selected cliee Centre and truut of 10. the year. A com events from Janup to preparatiotargets are undeill be compared.ntercept and onmance measure 

ganization capand attract newommunity ben

mine their e satisfaction ur facilities to

2015/16

9.2/10

lopment for

lopment

es overall satisfaents includes queust in the Centre

mprehensive on‐nuary 1, 2013 on of the final bier development..  line surveys.  Asare being 

20

pable w nefits

is other

ction estions e.  

line 

illing  

s 

0

 

Strategi

The businthrough hoColumbia benefit froreturn on our facilitieattractiven Key Strat Dev

Performa Events octhe numbeevaluate oColumbia At the Vanevents thaDestinatioevents for  

PerformancNumber of implementestakeholder-Vancouver-BC Place  

1 This represthrough sta

ic Goals (co

ENGAGCOOPE

ness that comeotel occupanc beyond Vanc

om our activitieinvestment, ites to participaness as an ex

tegy

velop and grow

ance Measure

ccurring at ourer of events thour success in.

ncouver Convat are securedon Associationr which PavCo

ce Measure events that are

ed in cooperatiors 1 r Convention C

sents major evekeholders. Data

ont.)

GE OUR STAKEERATIVE EFFO

es from PavCcy; clients’ usecouver beforees and it is tot is also financate in cooperaxcellent place

w collaborativ

e and Targets

r facilities thathat are attractn working coll

vention Centred in partnershn and the Cano is a co-prom

e attracted or on with

entre

nts expected to  for the source o

GEHOLDERS AORTS TO BRIN

BRITIS

Co’s facilities ge of services and following everyone’s bcially beneficiaative marketin for business

e business re

s

t we secured ited cooperativaboratively to

e, this numbeip, especially

nadian Tourismmoter.

Actu

2011

occur during theof event referral

GOAL 3 ND INDUSTRY

NG EVENTS TSH COLUMBIA

generates enoand supplies;g events. Mabenefit to growal for PavCo a

ng or co-promand tourism.

elationships

in partnershipvely with our v

o build event a

r comprises c with Tourismm Commissio

ual Fore

/12 2012

28 2

e year that werels is kept in the b

Y PARTNERSTO OUR FACILA

ormous econo; and attendeeny owners an

w our businesand others whotion program

p with our stakvarious stakeactivity at our

city-wide convm Vancouver, ton. At BC Pla

ecast

2/13 201

22 5

e booked with thbooking files. 

S TO INCREASLITIES AND TO

omic impact toes travelling to

nd operators os. In order to ho benefit from

ms to boost Br

keholders. Thholders and p facilities and

ventions and mthe Vancouve

ace, this numb

Tar

13/14 201

25 6

he assistance of,

SE O

o British Coluo areas of Briof businesses obtain the bem attendanceritish Columbi

rough measupartners, we c throughout B

major special er Hotel ber also includ

rgets

14/15 201

28 7

, or referred to u

21

mbia itish

est e at ia’s

uring can ritish

des

15/16

30 7

us 

1

Strategi

PavCo haevent faciresult of oattract new Among its(IAVM), InAssociatiofacilities atheir build The VancstandardsmeasuresEmployeeRelations, BC Place and reducoperability In additionpractices f Key Strat Dete

targ

Enssurp

ic Goals (co

as completed lities in North

our exceptionaw business th

s association mnternational Aon (BOMA). Mand commerciings.

ouver Convens, and in 2011s standards in e Relations, H, Environment

reopened in 2ces energy way of the new in

n to meeting itfor operationa

tegies

ermine best pets against th

ure staff and pass the benc

ont.)

MAINTAIN L

its constructio America. Thal sales effortshroughout the

membershipsssociation of

Members of thal buildings.

ntion Centre’s also achieve 10 key areasealth, Safety,tal Responsib

2011 with a naste. Standardnfrastructure f

ts own targetsal and venue

ractices, prochese standard

service providchmark quality

GEADING EDGE

on and major rough the advs and custom recent econo

s, PavCo beloCongress Ceese associatiMembers con

s West buildined the AIPC Qs, including Cu Security and

bility, Industry

ew infrastructds to maintainform part of th

s for quality stmanagement

cesses and qus for PavCo’s

ders are approy standards

GOAL 4 E VENUE QUA

renovation prvanced techner service sta

omic downturn

ngs to the Intentres (AIPC) ons are ownenvene to impro

ng was construQuality Standaustomer Serv

d Emergency R Relations and

ture that grean the new facihe stadium’s m

tandards, Pav standards.

uality standards facilities to a

opriately train

ALITY STAND

rograms and nical capabilitie

andards, PavCn.

ernational Asand the Build

ers and operaove building q

ucted to LEEDards certificatiovice, Quality oResponse, Fid Supplier Re

tly improves lility and ensurmaintenance

vCo’s facilities

ds for operatioachieve

ned and equip

DARDS

now operateses of these faCo has been a

sociation of Vding Owners Mtors of major quality and se

D Platinum Ceon in the goldf Facilities annancial Integr

elations.

life safety andre maximum p and capital p

s will also me

ons of similar

pped to help P

two of the finacilities and asable to retain

Venue ManagManagement international

ervice standar

ertification d level. This d Operationsrity, Commun

d guest experiperformance rogram.

et best indust

r venues. Iden

PavCo achieve

22

nest s a and

ers

public rds in

, ity

ience

try

ntify

e and

2

Strategi Performa Achievem 

PerformancAchievemenfacilities 1

- Vancou- BC Pla 

1 As the meadetermine qmeasure itsevent mana

PavCo strour gueststheir workemployer.excellent s We will m Key Strat Prov

Sup

Conachi

Performa EmployeeDuring recschedulesWhile turnspectator average o

ic Goals (co

ance Measure

ment of Quality

ce Measure nt of operationa

uver Conventioace 

asure is new, foquality standard performance inagement industr

rives to attracts. Extensive r

k and the obje Engaged emservices, and

onitor employ

tegies

vide clarity aro

port employe

ntinue to suppieve our strate

ance Measure

e Retention – cent years, cos. It is critical tnover of event events, it hasof 73% (Sourc

ont.)

e and Targets

y standards

al standards at

on Centre

recasts and targs against which n fiscal 2014 andy.  

t and retain hresearch has sctives of their

mployees will generate new

yee satisfactio

ound goals, o

e diversity an

ort staff deveegic goals

es and Targe

Our facilities aonstruction acto retain as mt staff is highes a higher retece: SHRM Hum

s

Actu

2011t our

gets are under deit will measure i future years.  It

GBE AN EMPL

igh quality emshown that enr employers. provide PavCw business an

on, staff devel

objectives and

d develop a f

lopment in req

ets

are home to mctivity at our famany staff as per at BC Placeention rate thaman Capital B

ual Fore

/12 2012

N/A N/A

Qualitdevelo

evelopment. Duits targets, and wt will also compa

GOAL 5 LOYER OF CH

mployees and ngaged and sThey are also

Co’s clients wind also retain

opment and t

d values of Pa

flexible workpl

quired skill ar

many professacilities has repossible, givee as the resultan North AmeBenchmarking

ecast

2/13 201

ty standards anopment for this

ring the final quwill use these stare its results ag

HOICE

through themsatisfied emploo more likely tith excellent s existing clien

the rate of sta

avCo

lace culture

reas, building

ionally trainedesulted in closn that the cost of the cyclica

erican event ag Database 20

Tar

13/14 201

nd scoring crites measure

uarter of fiscal 20andards as a basgainst benchmar

m provide exceoyees are moto continue toservice, and ants.

aff retention.

capacity and

d and skilled esures and disrst of recruitingal nature of thnd entertainm011).

rgets

14/15 201

eria are under

013, PavCo will seline against wrks set througho

eptional serviore committed work for their

assist us to de

motivation to

employees. ruption to eveg is considerahe stadium’s mment industry

23

15/16

which to ut the 

ce to d to r

eliver

o

ent ble. major

3

Strategi Employeefeedback conducts fiscal 2014  

Performanc

Employee inat BC PlaceEmployee e- score on e- score on eConvention  

1 Employee during the fmeasured bduring the ythe current part time hi2Employee sdevelopmenfiscal 2014 a3 All full‐timmeasure emsatisfaction,familiarity wbenefits.  Wtaken from employees wCentre withCentre is penorms.  Thebenchmark  

ic Goals (co

e Engagemento their emplobi-annual em4.

ce Measure

nvolvement - ree 1 engagement employee surveemployee surve Centre3

retention at BC facility closure.  by taking the numyear to get the toyear and divideres who attend surveying has nont. New surveys and we will seeke and part‐time mployee ratings , treatment respwith Vancouver CWhere possible, nSynovate’s Natiowho work at lea a broad indicaterforming stronge overall Convenof 3.8. 

ont.)

t –Engaged eoyees and as ployee survey

etention of all s

eys BC Place2

eys Vancouver

Place was not mIt was previouslymber of all full aotal number of sd by the numbean orientation bot been undertawill be prepared

k to improve fromemployees at Von: communicatpect and balanceConvention Centnormative scoreonal Workplace ast 30 hours a weor of how its emgly on employeetion Centre Emp

employees hav a result enhays. BC Place w

Actu2011

staff

2 r

measured in fiscay measured in find part time stastaff employed dr of staff employbut do not returnken regularly at d and polling of m this baseline iVancouver Convetion and directioe, organizationaltre’s  purpose vas were included Survey which week.  The purposmployees compaengagement, wployee Engagem

ve opportunitance their job will develop e

ual Fore/12 2012

N/A N/A

Emplodevelo

4.3/5

al 2011 or fiscal scal 2010 when aff (union and exduring any part oyed during any pn for work are eBC Place. As theemployees will in subsequent yeention Centre aron, managementl satisfaction andalues and servicin this report fo

was conducted ose of these normre against other

with most key meent Index curren

ies to expresssatisfaction.

employee surv

ecast 2/13 201

80% oyee surveys aopment for this

4.4/5

2012, as the evethere was a retxempt) at the staof the year.  A stpart of the year excluded from the measure is newcommence in fisears. re invited to partt effectiveness, d commitment, ce standards, andor benchmarkingnline in May 200mative scores is tr Canadian empletrics either meently stands at 4.

s their interes Vancouver Cveys and com

Tar13/14 201

82% and scoring crits measure at B

4.4/5

ent staff were nention rate of 8art of the year, ataff count is perto get the retenhe calculation. w, forecasts andscal 2014. The b

ticipate in emplocommitment to retention and dd job security reg purposes.  The08 with 840 Engto provide Vancloyees. The Vanceting or exceedi3 out of 5 – wel

sts, provide Convention Cemmence pollin

rgets 14/15 201

85% teria are under

BC Place

4.4/5

ot working regu3%. Staff retentadding all new hrformed at the ention percentage

d targets are undbaseline will be s

oyee surveys tha results, job development, emuneration ande normative scorglish speaking ouver Conventiocouver Conventing the national l ahead of the in

24

entre g in

15/16

85%

4.4/5

larly ion is hires nd of e.  New 

der set in 

at  

d job res are 

on ion 

ndustry 

4

ChangeFebrua

Goal / MeaGoal 1 –Maeconomic

-Economic

-Measure ndays at VanCentre

-Total atten

N/A

Goal 2 – Mclient serv

- Client satilevels at fac

N/A

- Facility ocPlace

es to Goaary 2012 S

asure Februaryaximize reven growth

benefits gener

non-resident dencouver Conve

ndance at BC P

Maintain and invices and satis

isfaction, serviccilities

ccupancy (days

als and PeService Pla

y 2012 Rues and G

pb

rated -soaGD

elegate ention

-dCtoV

Place -

-bc

ncrease sfaction

Gc

ce quality -q

-P

s) at BC -

erformancan

Revised Goal /Goal 1 –Optimprofit and creabenefits

-Economic impspending from outside of Britisand from outsidGreater VancouDistrict

-Measure non-rdelegate days aConvention Ceotal delegate d

outside of the GVancouver Reg

-Total attendan

-Corporate opebefore governmcontributions

Goal 2 – Provicustomer serv

-Client satisfactquality levels at

-Guest satisfacPlace

-Discontinued

ce Measur

/ Measure mize corporateate economic

act from events, from

sh Columbia de of the uver Regional

resident at Vancouver ntre, and also

days from Greater gional District

nce at BC Place

erating deficit ment

de exceptionavice

tion, service t facilities

ction at BC

res Since

Reason foe

In additionseeking topossible, tThis will reGovernmeThe new mtotal econfrom businProvince oimpact of tGreater V

This has bresident dColumbia,from outsiRegional D

e This meas

This new mfinancial pits reliance

al PavCo`s fthat providorganizersWith all mPavCo wilwill encoureturn to oThis meassurveys w

A significaderived froguests at conductedsatisfactioimprove o

Occupancindicate sumeasuresa more acactivities a

Publicatio

or Change n or maximizingo reduce operato optimize proeduce PavCo`sent funding. measures diffeomic impact ofness generatedof British Columthe facilities froancouver Regi

been changed elegate days f, and also the nde of the GreaDistrict

sure is unchang

measure will coperformance froe on governme

facilities compede major incens in order to attajor constructioll provide excerage clients to

our facilities sure is unchang

will be implemen

ant portion of Bom the sale of BC Place. Surd with guests toon, and results our services

cy days were a uccess of BC P

s will now replaccurate indicatioat BC Place.

on of the

g revenues, Paating costs wheofit. s reliance on

rentiate betweef PavCo’s facilid from outside mbia, and also om outside of tional District

to measure norom outside of number of atteater Vancouver

ged

ompare PavCoom year to yeaent support

ete against othetives to event tract their businon activity comptional service book events a

ged, but new gnted at BC Pla

BC Place revenfood and servirveys will be o measure theiwill be used to

measure usedPlace. Goal 1 ce this, and proon of the bene

25

avCo is ere

en the ties of the the the

on- British ndees

r

o`s ar, and

ers

ness. mplete,

that at and

guest ce.

nue is ces to

ir o

d to

ovide fit of

5

Change2012 Se Goal / Mea

Goal 3 - MPavCo Fac

-Achieve ca

Goal 4 – Inlearning an

-Measure reBC Place

 

s to Goals ervice Plan

asure February

Maintain and imcilities

apital work mile

ncrease innovand growth

etention of eve

and Perfor (cont.)

y 2012 RGspcet-fps

mprove Ges

estones -

-O

ation, Gc

ent staff at -a

-e

rmance Me

Revised Goal /Goal 3 – Engastakeholders apartners to inccooperative efevents to our fto British Colu-Events occurrifacilities that wepartnership withstakeholders

Goal 4 – Maintedge venue qustandards

-Discontinued

-Achievement aOperational St

Goal 5 - Be anchoice

-Measure retenat BC Place

-Measure emplengagement

asures Sin

/ Measure ge our and industry crease fforts to bringfacilities and

umbia ng at our e secured in h our

tain leading uality

against Venue tandards

employer of

ntion of all staff

oyee

nce Publica

Reason fo

In order tobudgets awill reach cooperativfacilities

By measubooked asour major we can evworking wbusiness tthem

This reflecorganizatiactivity to other simi

Major capConventiocomplete

-Quality stPavCo’s vagainst befacilities. Rorder to ta

The goal hthe importand its inflPavCo’s o

f -This meameasuremretention o

-Implemenevent facilsatisfactioto facilitateemployer.

ation of the

or Change o optimize the uand those of ou out to its businvely increase o

uring the numbes a result of coo stakeholders avaluate the suc

with our stakehoto our venues t

cts the transitioon going throu operations andlar venues

pital projects at on Centre and B

tandards can bvenue performaenchmarks for Results will be ake actions to i

has been revistance of emploluence on the a

overall businesasure has beenment of the eveof all staff

ntation of annulities that will m

on and their opie improvement

February

use of our marur partners, Pavness partners tooccupancy at its

er of major eveoperative workand co-promoteccess we have olders to attracthat also benef

on from an gh constructiod competing w

Vancouver BC Place are n

be developed, aance measuredother similar will be reviewemprove quality

ed in order to royee engagemeachievement os objectives

n broadened froent staff retentio

ual surveys at tmeasure emploinions on operat in PavCo as a

26

keting vCo o s

ents k with ers, in

ct fits

n ith

now

and d

ed in y

reflect ent

of

om on to

he two oyees’ ations an

6

Capital

Each facilexpenditu BC Place In Octobetotal capitmaximumnew fixtur$49 million

The capitaplumbing Vancouve The Vancrenewals capital reqCorporatio

l Plan & M

ity has capitares that will m

r 2009, followal budget for of $563 millioes and equipmn less than its

Scope

Phase 1 Inter

Deferred Main

Stadium RetroPhase 1 StrucUpgrades & R

Furniture, Fixt

al plan to sustupgrades; ne

er Convention

ouver Convenand upgradesquirements foon.

Major Capi

l plans which maintain the fa

wing changes the BC Placeon inclusive oment. The pros final approve

ior Renovation

ntenance

ofit: ctural UpgradeRetractable Roo

tures, and Equ

Total

tain BC Placeew event equip

Centre

ntion Centre cs; building sysr upgrades to

ital Projec

provide for oacilities to the

to project sco roof replacem

of interior renooject completeed budget, an

ns

s of

uipment

e includes: roopment and fur

capital plan costems and teco the East buil

cts

ngoing major expectations

ope and desigment and upgovations, majoed on schedund consisted o

Budge

25.00 433.00

of maintenancrniture; and te

onsists of: intechnology upgrding which is

maintenance of their users

gn, Cabinet apgrade project for maintenancle at a cost of

of the followin

et

$ 55.00

40.00

458.00

10.00

$563.00

ce; continuingechnology upg

erior refurbishrades; sustain operated und

e and sustainis.

pproved an incfrom $365 milce, structural f $514 milliong elements (i

Actual Cost

$54.1

40.0

22.7388.6

8.6

$514.1

g electrical, megrades.

hments; furnitunability enhander a lease w

ng capital

crease to the llion to a upgrades, an, which was n $millions):

1

00

70 62

69

12

echanical and

ure and equipcements; andith Canada Pl

27

d

d

pment d lace

7

Capital P

Scope of W

BC Place

Vancouver

Corporate S

1 Capital Pro

Scope of W

BC Place

1The BC Placcontinued t

Plan and M

Work

Convention Ce

Services

ojects for fiscal 2

Work

e Revitalization

ce revitalization hrough spring 2

Major Capita

entre

Total Capital

2014 include $12

Major Ca

Project 1

project was sub012 to wrap up 

al Projects

Capital PlActu

2011

$ 2

1

Plan $ 4

2.0 million for th

apital ProjecActu

2011

$ 195

bstantially compthe project.

– (cont.)

lans (in $ milual Fore/12 2012

.111 $ 1

.920 5

0 0

.031 $ 6

he construction o

t Expenditurual Fore/12 2012

5.111 $

lete for the facil

llions) ecast 2/13 201

1.000 $ 15

5.717

0.020

6.737 $ 1

of infrastructure

res (in $ milliecast 2/13 201

7.710 $

lity reopening in

Tar13/14 201

5.8001 $

4.000

0.020

9.820 $

e on BC Place lan

ons) Tar

13/14 201

0 $

n September 201 

rgets 14/15 201

3.800 $

4.000

0.020

7.820 $

nds.    

rgets 14/15 201

0 $

11.  Some works

28

15/16

4.000

4.000

0.020

8.020

15/16

0

s 

8

Summa

Financia Five-Year

 

1 Other revelands in fisc2 These contoperations aContributio3 Business d4 Redevelop5 Amortizati6 Major capfiscal 2012 ainfrastructu 

Revenues - Sales

- Other re

- Amortiz Susta DeferTotal reve

Expenses - Cost of - Staffing- Operati- Genera

- Busines- Fees

- Redeve - Loan in

- AmortizTotal ExpNet Incom Governm

DebtRetained deficien

Major capAnnual su

ary Financ

al Forecast

r Financial C

enues include thal 2015.   tributions, proviand the renewans for capital assdevelopment exppment costs incluon has increaseital expenditureand fiscal 2013, re on BC Place l

s

evenues 1

zation contribuainingrredenues

sf salesgng

al and adminis

ss developme

elopment 4

terest

zation 5

pensesme (deficit) aftment subsidy

earnings (opency)

pital expendituustaining capi

cial Outlo

t

omparison fo

he sale of rights a

ided by the Minl of capital assetsets are amortizpense for fiscal 2ude the cost of sd in fiscal 2013 fs include approvthe majority of tands.

Fis

utions 2

stration

ent 3

er

erating

ures 6

ital work

ook

or Operation

at BC Place in fis

istry of Energy, Mts.  Sustaining cozed over the lifes2013 includes a csale of rights at following renovaved capital projethis was for revi

scal 11/12 Actual

52.480

30.978

15.60434.859

133.921

27.31415.52614.7074.941

2.4212.857

25.0010

39.680132.447

1.474

150.000

27.813

195.1114.031

ns (in $ millio

scal 2012, and an

Mines and Natuontributions are span of the assecost of $2.7 millBC Place, and thations to BC Placects of over $50 talization of BC 

Fiscal 12/13

Forecast B

51.120

0.350

14.48442.567

108.521 1

26.62616.26415.7894.884

4.3572.868

2.0000

49.129121.917 1

(13.396) (1

150.000 1

14.417

7.7105.020

ons) - PavCo

n estimate for th

ral Gas, include applied towards

ets. ion to secure righe costs of Empirce. million, plus othPlace.  For fisca

Fiscal 13/14

Budget

Fi201Bu

56.360 57

0.100 15

8.977 842.569 4208.006 124

28.292 2915.920 1615.247 154.490 4

1.779 22.403 2

0.500 07.314 7

49.131 4825.075 125

17.069) (1.

48.322 146

(2.652) (3.

12.0007.820 7

Consolidate

he proceeds of t

amounts to covs the cost of Pav

ghts to host an ere Field rental in

her major capital 2014 this is for

iscal 4/15 dget

Fisc2015/1Budg

.882 59.52

.020 1.02

.992 8.97

.198 41.80

.092 111.32

.359 30.10

.175 16.39

.042 15.14

.240 4.06

.261 1.85

.034 2.06

.250 0.25

.231 7.14

.760 48.36

.352 125.38

260) (14.06

.561 144.71

912) (17.97

0.820 8.02

d

 

the disposition o

ver the cost of vCo’s operations

event in 2014. n fiscal 2012.   

al projects. For r construction of

cal 16 et

28

20

720727

07954167

5066

5044

6989

2)

12

4)

020

29

of 

s. 

f 

9

Financia

Key Assu

The Rev

coulEstim

The impland addi9%.

Forecast

Flucout-

Fuewea

Future Fi

Pavmar

Pavunceleve

The excemarimpa

The imprPlacstratentevers

Pavham

Pavredu

al Forecast

umptions

core businesvenue estimateld change if thmates will be forecasts welementing a h executive; reition, PavCo h Service level

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mper marketingCo is continuiuce reliance o

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has undertakels to our client

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e value of thesiness attractmajor componificantly add t

ook

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on governmen

e Vancouver on current bod events durinnd adapted asollowing a revxcept for criticscretionary traen an operatints and guests

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ted major cones –the Vancoeconomic cononse, PavCo tations and thentre continueasis on and awt internationa

also be taken teginning to re

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Revenues - Sales - Amortiz contribTotal reve

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ancial Compa

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Fis12Fo

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perations (in

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21.213 2165.138 66

22.847 237.679 79.479 92.613 21.006 10.613 01.073 0

21.513 2166.823 67

(1.685) (1.

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$ millions)

l 15 et

Fiscal 2015/16 Budget

.341 46.20

.320 21.42

.661 67.63

.783 24.25

.833 7.91

.658 9.85

.320 2.11

.026 1.04

.625 0.63

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BC Place

1 Operating 2 Other revefrom the sa3 Fiscal 20134 Business d5 Fiscal 2012and the cos6 Amortizati7 Includes ap

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Revenues

- Sales 1

- Other revenu

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Total revenues

Expenses- Cost of sales- Staffing- Operating- General and

- Business de- Fees

- Redevelopm- Corporate co- Loan interes

- AmortizationTotal ExpenseNet Income (de

Government c

Major construcAnnual sustain

ve-Year Fina

scal 2012 were lo2012 include the

de a governmenpense for fiscal 2t costs include trights. fiscal 2013 folloprojects of over

ues 2

for Grey Cupn of deferred ns

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ost recoveriesst

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eseficit) beforecontributions

ction projects ning capital w

ancial Compa

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nt contribution t2013 includes a cthe costs of rent

owing reopeningr $50 million, plu

Fiscal A

7

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364

on

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arison for Op

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11/12 Actual

Fis12

Forec

7.295 12.

0.325

0 2.

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0

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.820) (19.4

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perations (in

hs due to the facfor fiscal 2015 i

ring an event inion to secure riging the tempora

ed stadium. apital projects.

scal 2/13 cast

Fisc13/1

Budg

.599 12.43

0

.700

.326 21.33

.625 33.77

.268 5.44

.066 6.95

.901 5.76

.791 1.74

.252 0.76

.110 0.97

.000 0.50

.138 1.070 7.31

.588 27.59

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$ millions)

cility renovationnclude the proje

2014.  ghts to host an eary sports stadiu

cal 14 et

Fiscal 2014/15 Budget

35 12.541

0 15.000

0 0

36 20.85871 48.399

45 5.57651 7.09068 5.38444 1.787

67 1.22973 0.992

00 0.25073 0.89414 7.231

98 27.12033 57.553

2) (9.154)

00 000 3.800

n. ected proceeds 

event in 2014.  

um at Empire Fie

Fiscal 2015/16 Budget

13.326

1.000

0

20.35934.685

5.8487.2325.2901.821

0.7981.012

0.2500.8947.144

26.62156.910

(22.225)

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32

eld, 

2

How to PAVCO C#200 - 999VancouveTel: Fax: Email: Web: Primary CDana HayJohn Hard BC PLAC777 PacifiVancouveTel: (6Fax: (6Web: w Primary CHoward C VANCOU1055 CanVancouveTel: Fax: Web: Primary CKen Cretn

o Reach U

CORPORATE9 Canada Pla

er, BC V6C 3C(604) 482-22(604) 681-90info@bcpavcwww.bcpavc

Contacts yden, Interim Pding, Chief Fin

CE ic Boulevard

er, BC V6B 4Y604) 669-2300604) 661-3412

www.bcplace.c

Contact Crosley, Gene

VER CONVEada Place

er, BC V6C 0C(604) 689-82(604) 647-72 www.vancou

Contact ney, General M

s

E ace C1

200 017 co.com co.com

President andnancial Office

Y8 0 2 com

ral Manager

ENTION CENT

C1 232 232 uverconventio

Manager

d Chief Execuer and Corpora

TRE

oncentre.com

utive Officer ate Secretary

y

333