bccs india company profile
TRANSCRIPT
ABOUT BCCS INDIA…
Jignesh N. Harsora (Founder & Principal Consultant)B.E (Computer), MBA (Marketing)
With more than 10 years of corporate experience of employee management, business turnaround, improving customer satisfaction and enhancing the business value chain process, BCCS India is incorporated in January’2015 for business owner to improve their daily business operation and think forwards on new ventures.
BCCS India specially designed solutions gives simple, affordable and actionable solutions to Business owner’s.
OUR VISION, MISSION & VALUES…
Our Vision- To be the most preferred and trusted consulting and coaching
firm within small and medium enterprises.
Our Mission- Keep redefining business performance parameter as per
changing business scenario and needs. - Provide simple, affordable and actionable solutions to Business
owner’s.
Our Values - Our Integrity and Hard work, Winning Trust of Client.
WHY DO BUSINESSES FAILS?
Why only 5 in 1000 Businesses grows to large organizations?Why rest of them remains stagnant or forcibly change business.
1. 91% for not recognizing, or ignoring, what they don't do well and not seeking help from those who do.
2. 87% are not able to keep cost in control.3. 83% due to lack of business process design, too many loopholes, no plan
prepared for in-contingencies.4. 77% due to Improper delegation of responsibilities according to employee
capabilities. 5. 70% for not understanding competition and changing business needs.6. 56% due to too much focus on one client7. 47% due to improper promotion of business
So What is Best Business Practices followed by Successful Businesses?
BEST PRACTICES FOLLOWED BY SUCCESSFUL BUSINESSES?
It has been observed that successful businesses invest 1-2% of turnover into towards business process improvement , employee training, innovation,
customer satisfaction and future planning.
Do you invest into such ways?
AS A OWNER, DO YOU ENCOUNTER BELOW 10 MOST COMMON BUSINESS PROBLEMS IN YOUR ORGANIZATION?1. Even being an owner, I have to involve myself into
every activities of the company. 2. I think overall cost can be brought down 3. I am unable to gauge my customer satisfaction. 4. I observe Integrity/ Business ethics issue in my
company. 5. I observe severe lack of coordination among various
departments.6. Ownership of work responsibility and tool to gauge
employee performance is not available.7. Most projects and order complete through fire-
fighting and quick fixes. 8. Properly defined roles, responsibilities and training
material is not available.9. I want my potential talent to become performer. 10. I have lot of ideas for my business but unable to
implement due to time constraint and other factors.
SO HOW MUCH DO YOU SCORE ON SEEING THESE BUSINESS PROBLEMS IN YOUR COMPANY?
Business problems are like a Cancer, if you do not identify and act then it will go out of control giving
symptoms of business failures and ultimately business will collapse.
WHY PROBLEMS MUST BE FIXED & HOW THEY LINKED WITH COMPANY GROWTH?1. As indicated, problems can grow to an uncontrollable stage. 2. Every problem has direct linkage to company’s financial statement, employees
overall satisfaction, organization culture and company’s market image. 3. To rectify problem, it must be owned. Hence necessary to bring work ownership at
all levels. 4. We cannot foray into new ventures until existing problems are solved.
WHY PROBLEMS CAN’T BE FIXED BY INTERNAL STAKEHOLDERS?1. Involves extra time apart from regular work. 2. At First place, problems would not have occurred if it was solvable by internal
stakeholders or any employee. 3. Internal dynamics plays an important role. Employees of different department
might not get along well with each other on particular solution, hence company may not arrive on desired objective.
4. Lack of bottom up approach.5. Attitude issue – “why do I care, it is a company problem”
WHO CAN FIX THE PROBLEM?
THIRD PERSON… An Expert consultant
WHY AN EXPERT CONSULTANT?
o Is in an unbiased position to think over solution.
oCan openly list shortcomings and design appropriate solution without blaming anyone.
oEmployees feels free to speak with a “ third person” on the issues and probable solutions.
oBest practices and solutions known from past experience of similar or other firms can be implemented quickly and easily.
OWNER’S STRATEGIC ARM OF MANAGEMENT…
Owners Strategic Arm of Management
Business Process
Improvement
Employee Coaching
(Performance Measurement & Transformation)
Sales Coaching, Planning & Motivation
(Entry Level)
Fix the Owners pain points &
Transform ideas of Owner’s into
Implementation
Drive Client Satisfaction
Measurement & Linking with
Employee Performance
Project Planning,
Monitoring & Management
EME APPROACH…
EMPLOYEE MANAGEMENT EMPLOYEE APPROACH
BUSINESS PROCESS IMPROVEMENT…
o Is your business day-to-day operation is pain for you, employees and your customers?
o Is your company cost is very high due to this?
oEmployee productivity is low than expected?
oDo you track ownership of work?oAre you having too much repeated work?oDo you want to improve profitability and
productivity?oDo you have contingency plan incase
employee leave without notice?oAre you too much dependent on your
employee?
BPI – FEW EXAMPLES …
EMPLOYEE PERFORMANCE MANAGEMENT…
6 questions related to performance Are you clear about your job role? Do you enjoy your job role? Is your Job role really makes any difference for the
company? Do you treat yourself as cost center or profit center for
the company? How? Do you have your 6 months performance plan ready? Does your manager’s 6 months plan fall in in similar
line with you?
Expect from EPMObjective : To enable each individual employee to plan his/her work for the entire year, to ensure that employee undertakes productive activities, utilizing competencies in best possible manner and contribute to achievement of organizational goals and results, while at same time constantly learning and developing one’s own capability and enjoying work.
Design Job Responsibilities and determine factors on which employee can be evaluated.
Chart out High performer, high potential employee of your organization.
In which employee should you invest? What kind of training should be provided to your employee? Develop performance manager rather than keeping with HR. Create Performance Index and make it Quarterly.
PERFORMANCE SCORECARD…
CUSTOMER SATISFACTION MEASUREMENT…
How your customer places you in Business value discipline? Why he should come back to you? What are his pain points that you do not know? How customers can help bring innovation in your company? What kind of relation do customer share with you? Is your customer happy with your different department? Do you know that your customers are also contributors to your employee
performance evaluation? Does customer is willing to recommend you to others?
SALES COACH, PLANNING & MOTIVATION (ENTRY LEVEL)…
Develop a sales plan Motivational meeting, stories and videos. Team achievement & Celebrations Designing monthly sales theme
PROJECT MANAGEMENT …
In 1992, the visionary business guru Tom Peters wrote in Liberation Management that Project Management was the "coming" premier skill necessary for business success in the future.
Every organization has projects which requires continuous monitoring, build performance management and create a milestone chart.
BCCS India consultant supports to act as an project leader ensuring best launch to best completion and driving customer satisfaction.
WHAT WILL BE POSSIBLE OUTCOME?
Improved business process and operationDefined Turnaround time for an activity.Possible Cost reduction .Defined roles, responsibilities and training
materials. Measure employee performance and gauge
potential talent.Possible insights w.r.t advertising, strategic
marketing and future planning. Improved customer satisfaction. So …. In short 10 most common business problems will be solved
WHY SHOULD YOU INVEST?
1. To bring end of saturation level and typical way to working.
2. To change with need of business environment and bring continuous improvement in business value chain.
3. To track and enhance employee performance and client satisfaction.
4. Finally, 360 degree growth is considered as an actual growth.
SOME OF COMPLETED AND ON-GOING CASE STUDIES…
Client Name Industry EmployeeRankers Coaching
Institute Coaching Classes 10+
Swastik Enterprises Label Printing 15
Aikon Telecom Telecom instrument AMC and installations 18
Home Systems Cable and Broadband 150+
Wnet Cable and Broadband 75+
Iinfrasol Services Infrastructure and Networking Solutions 45+
* Represents on-going services
SOME OF COMPLETED AND ON-GOING CASE STUDIES…
Client Name Industry EmployeeIntech Online Internet Service Provider 100+
Global Advertisers OOH Advertisement 80+Mars Entech* Internet Service 10+
Azri Solutions Product Development 20+
Premium Solutions Air Conditioning 40+
Tech 360 Solutions AMC & IT 5+
* Represents on-going services
CLIENTELE…
CLIENT TESTIMONIALS …
“Excellent and systematic way to solve internal business problem. Implementing process also helps to track employee performance automatically resulting in client satisfaction” - Ramesh Konar (iinfrasol services)
“We are into AMC business and quick client services is very important. BOE & Performance management has helped us great deal to achieve both feat from employee and organization perspective ” - Shailendra Shetty (Aikon Telecom)
“Priori to involvement of BCCS India, we tried to implement changes but did not succeeded. BCCS engagement makes us
realize about importance of 3rd person seeing our business, understanding employee pain points and designing a win-win solution for all of us. We are now managing more than 60,000 direct customers and it is now everyone’s responsibility at Home Net ” - Jinesh Palan (Home Net)
“Bottom – up approach by BCCS has really helped Wnet. Jignesh has been awesome in setting equations with employees and implementing desired solution. It is now easy for us to incentivize employees based on performance ” - Krishnan Chellia (Wnet)
“Even managing few staffs can be a problem and that’s require management and execution skills, BCCS India has helped to
develop it in my company with implementation of few process” – Sameer Kamat (Swastik Enterprises)
“We are into expansion stage hence required 360 degree consulting, BCCS India is fulfilling it step by step leading to perfect
start and management ” – Rohit Paradhe (Mars Entech)
OUR TEAM …
Jignesh Harsora – Business Consultant and CoachGaurang Karelia – Technical Support (Design)Akash Singh – Digital Marketing HeadArvind Sisodiya – Technical Support Jamil Khan – Market Research Head
…Other Partner consultant joins in as per project size and requirement…
OWNER’S FAQS …
1. Do BPI pertains to only particular industry?2. How many months do BPI implementation takes place?3. What is follow up procedures for BPI?4. Do you meet all employees?5. Do we require to share companies confidential data?6. Do you sign confidential agreement with us?7. What if process is not followed after 6months?8. Does process implementation has any AMC?9. How digital marketing will help us in marketing and sales?10.Is digital marketing expensive?
CONTACT US @
Mail connect – [email protected]@bccsindia.com
[email protected] – www.bccsindia.com
Hand phone – 9768161256/ 9322597134
THANKS FOR YOUR TIME !!!