ContentsChapter 12Chapter 22

Chapter 1

Chapter 21. Verbal Communication related to the form of communications in which message is transmitted verbally2. To deliver the right message, you must put yourself on the other side of the table and think from your receivers point of view.3. Clarity of expression in the aim of oral communication at all times True4. Eye contact is crucial in maintaining the flow of conversation and for gauging the other persons response.5. Non Verbal signals reflect the situation more accurately than verbal messages.6. The meaning of gestures can be very different across cultures and regions, so its important to be careful to avoid misinterpretation.

7. Define verbal communication. What are the advantages of oral communication?

Verbal communication relates to the form of communication in which message is transmitted verbally, communication is done by word of mouth or a piece of writing. It is divided into a. Oral Communication Oral communication refers to spoken communication or communication through speech. It includes f2f communication, speech, telephonic conversation, video, radio, television and voi. This is the most popular mode of communication. People learn to speak much before they learn to write. b. Written CommunicationAdvantages of Oral Communication1. Immediate feedback Both sender and receiver can ask for clarification and elaboration on the spot.2. Time Saving3. Economical4. Personal Touch5. Flexibility Speaker can correct himself by changing hos voice, pitch, tone etc6. Secrecy7. Group communication Example classroom teaching8. Effectiveness

8. What is Oral Communication? How to make oral communication effective?

Oral communication refers to spoken communication or communication through speech. It includes f2f communication, speech, telephonic conversation, video, radio, television and voi. The following points must be adhered to make it more effective

a. Clarity The speaker must pronounce the words clearly and correctly.b. Brevity Too much of talking to be avoided. KISS.c. Precision Avoid vague messages. Reduce costs vs Reduce costs by Rs 100 per unit.d. Right Words Using right words. Some words have more than one meaning.e. Avoid Hackneyed Phrases and Clichs Avoid using fillers such as u know, I see ..these interrupt the flow,f. Understand the listener good speaker must understand the listener before talking. Speaker should place himself in place of listener and adjust his speech.g. Natural Voice Some people try to look sophisticated by using a foreign accent. Most efficient speakers and those who speak with neutral accent.h. Logical Sequence arrange idea in logical order before presentingi. Conviction A speaker must have conviction in what he says. It is important to plan understand the speech, plan it properly and deliver it sincerely before the audience.

9. What is written communication? List its advantages and disadvantages.Written communication is the most common form of communication used in business. It may be published or handwritten. Message can be transmitted via e-mail, letter, report, memo etc. Advantages of written communication:I. Messages can be edited and revised multiple times before it is sent.II. It provides record for every message sent.III. It enables the receiver to fully understand it and send suitable feedback. Disadvantages of written communication:I. Unlike oral communication, written communication does not bring instant feedback.II. Time consuming

10. For one to master verbal communication, what are the skills required?

Verbal communication is just as crucial in our personal lives as in our professional lives. To master it we must follow the following: Being friendly Think before you speak Be clear Dont talk too much Be your authentic self Practice humility Speak with confidence Focus on your body language Be concise Learn the art of listening

11. What is non verbal communication? Highlight its element with examples.Non-verbal communication is the sending or receiving of wordless messages. Its elements are: Appearance Speaker - Clothing, hairstyle, neatness, cosmeticsSurrounding Room size, lighting, decorations, furnishingBody Language Facial expressions, gestures and postures.Sounds Voice Tone, volume, speech rate12. Describe the different types of non-verbal communication.

Facial Expressions happiness, sadness, anger, surprise, fear etc Body Movements & Posture - Gestures Eye Contact Touch handshake Space Voice