be changed or force to change

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    CHANGED OR FORCE TO

    CHANGE

    Be changed or force tochange

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    GROUP MEMBERS

    Salman khan

    Shahab saleem

    Waqas farooq

    Farooq nasri Mohammad junaid

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    OUTLINES

    Driving forces for change

    Role of change agents

    Why people resist change

    Ways organizations may overcome theresistance to change

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    THE IMPACT ON BUSINESS

    The purpose, premise, rationale and viability ofevery organization are under attack because

    of an environment that is increasingly:

    Global

    Complex

    Chaotic Loud

    Commoditized

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    CASE IN POINT

    Apple Computer a new product dynamoLives up to its reputation

    Known as iconoclastic risk-taker Stood PC industry on its head with Macintosh

    Constantly breaking new ground iMac, eMac, Mac OS X, reinvented iMac (multipletimes)

    Revolution: iPod and iTunes Music Store Reinvented Apple and the music industry

    Changes the game in other industries

    Drew out new competitors Everyone else is playing catch-up Sony, Dell,

    Microsoft, Time-Warner, Yahoo, et al.

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    CEO Steve Jobs vision is key

    Invites people along for the ride withcutting-edge products that define andenhance their digital lifestyle

    Put Apple at the forefront of new lifestyle

    trendApples reputation is built on its unique ability tocommunicate that vision effectively to its manyconstituencies

    Customers, investors, employees, media, etc.

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    CONT

    IN

    UOUSGLOBA L

    CHA

    NG

    E

    Truths

    Technology will always advance

    The world will get smaller every day

    Relationships becoming moreimportant

    Trust impacting internal andexternal relationships

    New business models forcing majorchanges in employer-employeecompact and organization-customer

    dynamic

    Leaders must act fast to change

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    Every market force (customers, competitors,technology, regulations, distributionchannels, suppliers, etc.) creates change thatforces our change in response.

    Globalization of markets demandsglobalization of businesses.

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    Change with times,or get left behind.

    You will be hired tobring about change;not to just maintainthe status quo.

    You will need tobecome a change

    agent.

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    People who drive change arechange agents.

    We are all agents of change:Change-agent skills are as

    important to our successas our professionaldiscipline skills.

    The purpose of our jobs is tochange what is possible,as companies and asindividuals, by addingvalue every day.

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    DRIVING FORCES OFCHANGE ARE:

    Technology

    Nature of the workforce

    International effects

    Mergers competition

    Economic shocks

    Social trends

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    CHAN

    G

    EISCONST

    ANT

    Change is constant

    Change is everywhere its constant. Everyone is affected by change.

    The pace of change is accelerating.

    If the above is true, why do people andorganizations resist change?

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    WHY

    PEOPLE

    R

    ESIST

    CH

    ANGE

    Habits We are creatures ofhabit.

    Fear of the unknown.

    Security The higher the needfor security, the stronger theresistance.

    Economic factors.

    Selective information processing We all have our own ideas ofwhat is right.

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    Group inertia Peer pressure, group norms.

    Threat to established power relationships.

    Threat to established resource allocations.

    Limited focus of change Change affectsothers in the organization.

    Poor communication.

    Threat to expertise.

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    ORGANIZATIONAL CHANGE

    StatusQuo

    DesiredState

    RestrainingForces

    DrivingForces

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    ORGANIZATIONS TO CHANGE(DRIVING FORCES(

    Education and training

    Participation and cooperation

    Support

    Economic incentives Increased communication

    Negotiation

    Coercion Forcing

    17

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    WHAT TO CHANGE?

    Structure organizations design.

    Technology Competitive factors orinnovations within an organization oftenrequire to introduce new equipment, tools, or

    methods. People Help individuals and groups within

    the organization work more effectivelytogether.

    Physical Settings Environment.

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    ORGANIZATIONAL CHANGE

    Resistance is not all bad. Resistance:forces management to check and recheck

    the proposals.

    helps identify specific problem areas wherechange is likely to cause difficulty.

    gives management information about theintensity of employee emotions on the

    issues.provides a means of release of emotions.This causes employees to think and talkmore about the changes.

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    The trouble with the futureis that it usually arrivesbefore were ready for it.

    Arnold H.Glasow

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    SUCCESSFUL CHANGE

    Listen

    Watch

    Ask

    ListenAct

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    THANK YOU