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Section 1: Sec One (1 to 10)Details:Enterprise-wide Deployment

QUESTION: 1SWOT is an acronym for:

A. strengths, weaknesses, opportunities, threatsB. statistics with out tablesC. sensory Weibull ordinal toolsD. success wields optimal teamsE. none of the above

Answer: A

QUESTION: 2Perform a risk analysis to determine the expected profit or (loss) from aproject which has four possible disjoint outcomes:Outcome A shows a profit of $340,000 and has a probability of 0.25Outcome B shows a profit of $120,000 and has a probability of 0.40Outcome C shows a loss of $40,000 and has a probability of 0.10Outcome D shows a profit of $100,000 and has a probability of 0.25

A. $130,000B. $520,000C. $154,000D. ($168,000)E. none of the above

Answer: C

QUESTION: 3The leader in the quality movement who recommended that organizations“eliminate numerical quotas for the work force and numerical goals formanagement.”:

A. JuranB. IshikawaC. CrosbyD. FeigenbaumE. Taguchi

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F. none of the above

Answer: F

QUESTION: 4The quality leader responsible for the term Total Quality Management(TQM):

A. JuranB. IshikawaC. CrosbyD. FeigenbaumE. TaguchiF. none of the above

Answer: D

QUESTION: 5The quality leader most associated with the concept of robustness:

A. JuranB. IshikawaC. CrosbyD. FeigenbaumE. TaguchiF. none of the above

Answer: E

QUESTION: 6The support for an important quality initiative was lacking in congress untilReagan’s Secretary of Commerce was killed in a horse back riding accidentin 1987. That initiative was:

A. assigning National Institute for Standards and Technology (NIST)quality oversight duties

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B. “consensus of the House” proclamation for Deming’s 14 pointsC. changing National Bureau of Standards to NIST.D. authorizing the American National Standards Institute (ANSI) to joinwith the International Standards Organization (ISO) to promulgatestandards.E. none of the above.

Answer: E

QUESTION: 7A quality leader who did extensive work with Japanese industry is:

A. JuranB. IshikawaC. DemingD. OhnoE. TaguchiF. all of the aboveG. none of the above

Answer: F

QUESTION: 8In a series of linked processes and associated feedback loops the product orservice flows ________ and the information flows ________.

A. rapidly, slowerB. downstream, upstreamC. evenly, digitallyD. sooner, laterE. to the customer, from the supplierF. none of the above

Answer: B

QUESTION: 9

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Causes in a cause and effect diagram often include management,measurement systems, mother nature and the four standard causes:

A. man, material, methods, machinesB. man, manufacturing, methods, materialC. marketing, methods, material, machinesD. man, material, millennium, machinesE. none of the above

Answer: A

QUESTION: 10The word “champion” in the context of Six Sigma projects refers to:

A. the team that has had the most impact on the bottom line.B. the person who has coordinated teams most effectivelyC. the individual who has outpaced all others in six sigma knowledgeD. none of the above

Answer: D

Section 2: Sec Two (11 to 19)Details:Business Process Management

QUESTION: 11George is an employee of Black, Inc. John is George’s internal customer.Which statement is true?

A. John is employed by Black, Inc.B. John is employed by another company that supplies material to Black,Inc.C. John is employed by a company that purchases material from black, Inc.D. John is employed by another company that has a fiduciary agreementwith Black, Inc.E. John is employed by another company as an internal auditor.

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Answer: A

QUESTION: 12.A team has been asked to reduce the cycle time for a process. The teamdecides to collect baseline data. It will do this by:

A. seeking ideas for improvement from all stakeholdersB. researching cycle times for similar processes within the organizationC. obtaining accurate cycle times for the process as it currently runsD. benchmarking similar processes outside the organization

Answer: C

QUESTION: 13Customer segmentation refers to:

A. dividing a particular customer into parts that are more easily understoodB. grouping customers by one or more criteriaC. maintaining secure customer listings to minimize communication amongthemD. eliminating or “cutting off” customers with poor credit history

Answer: B

QUESTION: 14.This is an example of part of a:

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A. QFD MatrixB. Activity Network DiagramC. Interrelationship DiagramD. Affinity Diagram

Answer: A

QUESTION: 15Customer requirement #3 has a ______________ relationship withtechnical feature #3.

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A. strongB. moderateC. weak

Answer: B

QUESTION: 16There are 14 different defects that can occur on a completed time card. Thepayroll department collects 328 cards and finds a total of 87 defects.DPU =

A. 87 ÷ 328B. 87 ÷ (328 × 14)C. 14 ÷ 87D. 87 ÷ 14E. 328 ÷ 87F. 87 × 1,000,000 ÷ (14 × 328)

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Answer: A

QUESTION: 17.There are 14 different defects that can occur on a completed time card. Thepayroll department collects 328 cards and finds a total of 87 defects.DPMO =:

A. 87 ÷ 328B. 87 ÷ (328 × 14)C. 14 ÷ 87D. 87 ÷ 14 × 1,000,000E. 328 ÷ 87F. 87 × 1,000,000 ÷ (14 × 328)

Answer: F

QUESTION: 18A random sample of 2500 printed brochures is found to have a total ofthree ink splotches. The rate of ink splotches in PPM is:

A. 1,000,000 ÷ 2500 × 3B. 2500 ÷ 1,000,000 × 3C. 3 ÷ 2500 × 1,000,000D. 3 × 2500 ÷ 1,000,000

Answer: C

QUESTION: 19.If DPU = 0.022, the RTU is approximately:

A. 0.022B. 0.078C. 0.0022D. 0.98E. 0.098F. 0.0098

Answer: D

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Section 3: Sec Three (20 to 30)Details:Project Management

QUESTION: 20A project activity not on the critical path has required 20% longer than thetime originally allocated. The project team should:

A. inform all concerned that the entire project will be delayed by 20%B. inform all concerned that the entire project will be delayed but by lessthan 20%C. study the effect this will have on other activities because the project maystill be on schedule

Answer: C

QUESTION: 21After a team has engaged in diversion activities they may need to employ atool for conversion. Examples of such a tool are:I. nominal group techniqueII. multivotingIII. cause and effect diagramIV. activity network diagramV. matrix diagrams

A. III and IVB. IV and VC. II and IIID. I and II

Answer: D

QUESTION: 22A team studies a coil steel banding process and makes five changesresulting in productivity improvements of 2%, 2.8%, 2.4%, 2% and 3%respectively. These improvements are best described by which approach toproblem solving?

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A. 5SB. Poka yokeC. KaizenD. PDCAE. Re-engineering

Answer: C

QUESTION: 23The operators of a manufacturing cell work out a more orderly arrangementfor tool storage and establish a schedule to maintain cleanliness on a dailybasis. These improvements are best described by which approach toproblem solving?

A. 5SB. Poka yokeC. KaizenD. PDCAE. Re-engineering

Answer: A

QUESTION: 24A quality engineer employed by a hospital is asked to improve the processof medication storage in locked cabinets near patient doors. One defect thatoccurs rarely is that the medication caddy is left out when the cabinet is re-locked. The engineer installs a gravity activated arm that will not permitthe door to close when the caddy isn’t inside. This improvement is bestdescribed by which approach to problem solving?

A. 5SB. Poka yokeC. KaizenD. PDCAE. Re-engineering

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Answer: B

QUESTION: 25A team is investigating ways to reduce power outages. They determine thatan outage can occur in only three ways: grid failure, local transformerfailure or local overload. They then investigate each of these three eventsfor possible causes, etc. They draw a diagram that “fans out” using thepower outage as the handle of the fan. These improvements are bestdescribed by which approach to problem solving?

A. Affinity diagramB. Inter-relationship digraphC. Tree diagramD. Process decision program chartE. Matrix diagramF. Prioritization matrixG. Activity network diagram

Answer: C

QUESTION: 26A team’s goal is to improve information flow in a payroll function. Theymake thirty-three Post-It® notes, each listing an issue for furtherinvestigation. After some discussion, they group them into four categories:mandated record keeping, privacy concerns, insurance concerns andtransfer concerns. This grouping process is best described by whichapproach to problem solving?

A. Affinity diagramB. Inter-relationship digraphC. Tree diagramD. Process decision program chartE. Matrix diagramF. Prioritization matrixG. Activity network diagram

Answer: A

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QUESTION: 27.The team in the above problem draws arrows from Post-It® notes that arecauses to notes that are the effects of these causes. This step is bestdescribed by which approach to problem solving?

A. Affinity diagramB. Inter-relationship digraphC. Tree diagramD. Process decision program chartE. Matrix diagramF. Prioritization matrixG. Activity network diagram

Answer: B

QUESTION: 28A team working with a plant relocation is tasked with designing a processfor moving 180 pieces of equipment. Incoming orders may need to be filledduring the move at either the old site or the new one. Transportationequipment availability is uncertain. Construction schedules at the new siteis very weather dependent. The team designs a chart that attempts to coverthese and other contingencies with appropriate measures dealing with each.The tool best fitted for this task is:

A. Affinity diagramB. Inter-relationship digraphC. Tree diagramD. Process decision program chartE. Matrix diagramF. Prioritization matrixG. Activity network diagram

Answer: D

QUESTION: 29

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A management team lists nine goals across the top of a rectangle and 15activity initiatives along the left hand side of the rectangle. If one of theactivities strongly supports one of the goals a circle is placed in the boxwhere that activity’s row intersects the goal’s column. If the activity’ssupport is very strong a “bulls eye” is placed in the box and if the support isweak a triangle is used. This best describes which problem solving tool?

A. Affinity diagramB. Inter-relationship digraphC. Tree diagramD. Process decision program chartE. Matrix diagramF. Prioritization matrixG. Activity network diagram

Answer: E

QUESTION: 30The management team in the above problem assigns each goal a numericalvalue designating its importance. The “bulls eyes,” circles and triangles arereplaced by the values 3, 2 and 1 respectively. Entries are made in each boxby multiplying the 3, 2 or 1 by the goal value. The importance of eachactivity is calculated by adding the entries in its row.

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omA. Affinity diagramB. Inter-relationship digraphC. Tree diagramD. Process decision program chartE. Matrix diagramF. Prioritization matrix

Answer: F

Section 4: Sec Four (31 to 33)Details:Six Sigma Improvement Methodology and Tools—Define

QUESTION: 31A project that lacks a clear definition of its scope and boundaries runs therisk of:

A. straying from the intended pathB. trying to solve unrelated problemsC. having difficulty in collecting baseline dataD. suffering morale problemsE. all the aboveF. none of the above

Answer: E

QUESTION: 32

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The primary metric for a project is reduced cost for process A.Aconsequential metric could be:

A. reduced cycle timeB. reduced scrap rateC. reduced set-up timeD. all the aboveE. none of the above

Answer: D

QUESTION: 33The primary metric for a project is reduced cost for process A. Baselinedata might include:

A. current maintenance costsB. current selling price for the products or services output by process AC. current suggestions from stakeholders of process AD. all the aboveE. none of the above

Answer: A

Section 5: Sec Five (34 to 63)Details:Six Sigma Improvement Methodology and Tools—Measure

QUESTION: 34According to the Central Limit Theorem:

A. the median and the mean have the same value in a symmetricdistributionB. the mode of a normal distribution is also the meanC. the mean of an exponential distribution is smaller than the medianD. the mean, median and mode of a normal distribution all have the samevalueE. none of the above

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Answer: E

QUESTION: 35The term “expected value” is closest to the term:

A. medianB. probabilistic modelC. meanD. Markov valueE. regressive value

Answer: C

QUESTION: 36A random sample is selected from a population of measurements. Themean of the sample is not equal to the mean of the population. This is dueto:

A. Type I errorB. Type II errorC. sampling errorD. the population is not normalE. measurements were not exact

Answer: C

QUESTION: 37A population of size 1,000,000 has mean 42 and standard deviation 6. Sixtyrandom samples, each of size 15 are selected. According to the CentralLimit Theorem the distribution of the sixty sample means has a mean ofapproximately:

A. 42B. 42/6C. 42/15D. 42/ 15E. none of the above

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Answer: A

QUESTION: 38A population of size 1,000,000 has mean 42 and standard deviation 6. Sixtyrandom samples, each of size 15 are selected. According to the CentralLimit Theorem the distribution of the sixty sample means has a standarddeviation of approximately:

A. 6B. 6/42C. 6/15D. 6/ 15E. none of the above

Answer: D

QUESTION: 39A ____ from a sample is used to estimate a population _____. The twowords that best fill these blanks are:

A. item, valueB. value, statisticC. statistic, parameterD. parameter, valueE. parameter, statistic

Answer: C

QUESTION: 40Deming called the technique of studying a sample to gain understanding ofthe distribution of a population an “enumerative study.” His main objectionto these studies was:

A. they are too difficult to perform correctlyB. they require extensive use of computersC. they assume a stable distributionD. random samples are expensive to obtain

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E. these studies have a high probability of Type II error

Answer: C

QUESTION: 41If the probability that an event will occur is 0.83, then the probability thatthe event will not occur is:

A. 0.17B. 0.07C. 0.6889D. 1.20E. 83%

Answer: A

QUESTION: 42If the probability that event A occurs is 0.51, the probability that event Boccurs is 0.64 and that probability that both A and B occur is 0.23 then:

A. events A and B are complementaryB. events A and B are mutually exclusiveC. events A and B are supplementaryD. events A and B are not mutually exclusiveE. events A and B are statistically independent

Answer: D

QUESTION: 43If the probability that event A occurs is .51, the probability that event Boccurs is .64 and events A and B are statistically independent then:

A. A and B are mutually exclusiveB. the probability that both A and B occur is 0.3264C. A and B can’t both occurD. the probability that A occurs is 1-(probability that B occurs)E. A and B have different standard deviations

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Answer: B

QUESTION: 44A population is bimodal. One hundred samples of size 30 are randomlycollected and the 100 sample means are calculated. The distribution ofthese sample means is:

A. bimodalB. approximately exponentialC. approximately PoissonD. approximately normalE. approximately uniform

Answer: D

QUESTION: 45A population is bimodal with a variance of 5.77. One hundred samples ofsize 30 are randomly collected and the 100 sample means are calculated.The standard deviation of these sample means is approximately:

A. 5.77B. 2.40C. 1.05D. 0.44E. 0.19

Answer: E

QUESTION: 46An automatic gaging system is to be installed in a process. The gage willinsert data values into a data base from which machine adjustments will bemade automatically. A critical factor in specifying the equipment is:

A. communication link between gage and computerB. compatibility of software in the gage and in the computerC. adequate manual over-rides

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D. all of the above

Answer: D

QUESTION: 47The median is a better choice than the mean for a measure of centraltendency if the data:

A. is bimodalB. often has outliersC. is normally distributedD. is exponentially distributed

Answer: B

QUESTION: 48A team wants a technique for determining and displaying priorities basedon frequency of various defect types. They should use:

A. written and diagrammed work instructionsB. flow charts and process mapsC. cause and effect diagramsD. Pareto chartE. relationship matrix

Answer: D

QUESTION: 49A team wants a technique for improving consistency of assemblyoperations. They should use:

A. written and diagrammed work instructionsB. flow charts and process mapsC. cause and effect diagramsD. Pareto chartE. relationship matrix

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