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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 11

    Brought to you by:

    W. Amer, Senior HR Consultant BlueTech Inc. A Global Human Resource

    and Technology Management Company.

    New Story of

    the Hare and Tortoise

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 22

    Once upon a time a tortoise and a hare had

    an argument about who was faster. Theydecided to settle the argument with a race.

    They agreed on a route and started off the

    race.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 33

    The hare shot ahead and ran briskly for

    some time. Then seeing that he was far

    ahead of the tortoise, he thought he'd sit

    under a tree for some time and relax before

    continuing the race.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 44

    He sat under the tree and soon fell asleep.

    The tortoise plodding on overtook him andsoon finished the race, emerging as theundisputed champ.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 55

    The hare woke up and realized that he'd lost

    the race. The moral of the story is that slowand steady wins the race.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 66

    This is the version of the story that we've all

    grown up with.

    But then recently, someone told me a

    more interesting version of this story. It

    continues.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 77

    The hare was disappointed at losing the race

    and he did some Defect Prevention (Root

    Cause Analysis). He realized that he'd lost

    the race only because he had been

    overconfident, careless and lax.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 88

    If he had not taken things for granted, there'sno way the tortoise could have beaten him.

    So he challenged the tortoise to another race.The tortoise agreed.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 99

    This time, the hare went all out and ran

    without stopping from start to finish. Hewon by several miles.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1010

    The moral of the story

    Fast and consistent will always beat the

    slow and steady.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1111

    If you have two people in your organisation,one slow, methodical and reliable, and the

    other fast and still reliable at what he does,the fast and reliable chap will consistentlyclimb the organisational ladder faster than

    the slow, methodical chap.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1212

    It's good to be slow and steady; but it's

    better to be fast and reliable.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1313

    But the story doesn't end here. The tortoise

    did some thinking this time, and realisedthat there's no way he can beat the hare in arace the way it was currently formatted.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1414

    He thought for a while, and then challenged

    the hare to another race, but on a slightly

    different route.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1515

    The hare agreed. They started off. In

    keeping with his self-made commitment tobe consistently fast, the hare took off and

    ran at top speed until he came to a broad

    river.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1616

    The finishing line was a couple of

    kilometers on the other side of the river.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1717

    The hare sat there wondering what to do. In

    the meantime the tortoise trundled along,got into the river, swam to the opposite bank,

    continued walking and finished the race.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1818

    The moral of the story?

    First identify your core competency and

    then change the playing field to suit your

    core competency.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 1919

    In an organisation, if you are a good speaker,

    make sure you create opportunities to givepresentations that enable the senior

    management to notice you.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2020

    If your strength is analysis, make sure you

    do some sort of research, make a report andsend it upstairs. Working to your strengths

    will not only get you noticed but will also

    create opportunities for growth andadvancement.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2121

    The story still hasn't ended.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2222

    The hare and the tortoise, by this time, had

    become pretty good friends and they didsome thinking together. Both realised that

    the last race could have been run much

    better.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2323

    So they decided to do the last race again, butto run as a team this time.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2424

    They started off, and this time the harecarried the tortoise till the riverbank. There,

    the tortoise took over and swam across withthe hare on his back.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

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    On the opposite bank, the hare again carried

    the tortoise and they reached the finishing

    line together. They both felt a greater senseof satisfaction than they'd felt earlier.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2626

    The moral of the story?It's good to be individually brilliant and to

    have strong core competencies; but unless

    you're able to work in a team and harnesseach other's core competencies, you'll

    always perform below par because there

    will always be situations at which you'll dopoorly and someone else does well.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2727

    Teamwork is mainly about situational

    leadership, letting the person with the

    relevant core competency for a situationtake leadership.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2828

    There are more lessons to be learnt from thisstory.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 2929

    Note that neither the hare nor the tortoise

    gave up after failures. The hare decided towork harder and put in more effort after his

    failure.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3030

    The tortoise changed his strategy because he

    was already working as hard as he could. Inlife, when faced with failure, sometimes it isappropriate to work harder and put in moreeffort.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3131

    Sometimes it is appropriate to change

    strategy and try something different. And

    sometimes it is appropriate to do both.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3232

    The hare and the tortoise also learnt another

    vital lesson. When we stop competing

    against a rival and instead start competingagainst the situation, we perform far better.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3333

    When Roberto Goizueta took over as CEO

    of Coca-Cola in the 1980s, he was facedwith intense competition from Pepsi thatwas eating into Coke's growth.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3434

    His executives were Pepsi-focussed and

    intent on increasing market share 0.1 percent a time.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3535

    Goizueta decided to stop competing against

    Pepsi and instead compete against thesituation of 0.1 per cent growth.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3636

    He asked his executives what was the

    average fluid intake of an American per day?

    The answer was 14 ounces. What wasCoke's share of that? Two ounces. Goizueta

    said Coke needed a larger share of that

    market.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3737

    The competition wasn't Pepsi. It was the

    water, tea, coffee, milk and fruit juices that

    went into the remaining 12 ounces. Thepublic should reach for a Coke whenever

    they felt like drinking something.

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3838

    To this end, Coke put up vending machines

    at every street corner. Sales took a quantumjump and Pepsi has never quite caught up

    since.

    I lli P M f I d P d i i

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

    2002/12/202002/12/20 3939

    To sum up, the story of the hare and tortoise teaches usmany things.

    Important lessons are:

    that fast and consistent will always beat slow andsteady;

    work to your competencies;

    pooling resources and working as a team will alwaysbeat individual performers;

    never give up when faced with failure;and finally, compete against the situation. Not against a

    rival.

    I t lli t P M t f I d P d ti it

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    Intelligent Process Management for Increased Productivity

    (From. W. Amer, Senior HR Consultant, BlueTech Inc.)

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    BE STRATEGIC!BE STRATEGIC!