be your best at the prince’s trust€¦ · communication continuous improvement one team what is...

Be Your Best at The Prince’s Trust:Our Behavioural FrameworkSearch by Competency

INSPIRING YOUNG LIVES

Search by level

Director & Deputy Director➔

Senior Headand Head ➔

Manager➔

Executive➔

Administrator & Coordinator➔

Viewing this frameworkThis document is an interactive PDF. You can view the information either by competency or by level by clicking on the front page.

APPROACHABLE

NON-JUDGEMENTAL

INSPIRING

EMPOWERING

PASSIONATE

Leading by ExampleDelivering Results

Effective Communication

Continuous Improvement

One Team

What is our Behavioural Framework?


➔ Our Behavioural Framework captures the key behaviours and attributes which will help you to maximise your performance in your role at The Trust.

➔ThefivecompetenciesarerelevanttoeveryoneatTheTrust,thoughtheexpectationsvaryforeachlevel.

➔Theframeworkcontainsgenericcompetencieswhichspanallteamsandroles–role-specific,technicalabilities are captured in job descriptions.

➔ The framework is not intended to be used as a tick-box tool. The relative importance of certain competencies will varybyrole,andsomewillbecomemoreimportantattimesthanothers.

➔Inseveralcases,twolevelswithinTheTrusthavebeengroupedtogether(e.g.AdministratorandCoordinator). Whilethebehaviouralindicatorsforthesetwolevelsarethesame,theexpectationsintermsofthebreadth, depth and consistency of these behaviours is likely to increase with seniority.

What is our Behavioural Framework?

➔ The framework was created by combining the knowledge and experience of Trust staff with the expertise of the PeopleandLearningteamandourexternalpartners,Cubiks.

➔Staffacrossmultipleteams,rolesandlevelsshapedtheframeworkandeveryregionandcountrywasrepresented.

➔ThePrince’sTrust’sseniorleadersprovidedtheirvisionforTheTrust’sfuture,ensuringthattheframeworkcaptures what is required of us today and for the future.

How was it created?

➔Theaimoftheframeworkistoclarifytheexpectationsofallstaffacrossthefivecompetencies.Thiswillhelp us realise our potential and further increase our ability to help our young people.

➔ The framework will underpin many important aspects of our People and Learning Strategy including recruitment andselection,performancemanagementandlearninganddevelopment.

What will it be used for?

AboutourBehaviouralFramework

The Prince’s Trust Values

APPROACHABLE – WE ARE OPEN MINDED AND VALUE DIVERSITY

NON-JUDGEMENTAL – WE FOCUS ON THE POTENTIAL NOT THE PAST

INSPIRING – WE LEAD BY EXAMPLE

EMPOWERING – WE ENABLE POSITIVE CHANGE

PASSIONATE – WE ARE ABSOLUTELY COMMITTED TO SUPPORTING YOUNG PEOPLE

We are:


Our Values are at the heart of everything we do – they articulate who we are and how we work together to achieve our aims to help young people. Thisiswhytheyareatthecentreofourbehaviouralmodel,asshownonthehomepage.

Thecompetencies,placedaroundourValues,bringtheValuestolifeandshowhowwecanembodythemday-to-day. The behavioural descriptors underneath each competency are what make the competencies tangible; providing us with a common understanding of how to demonstrate the competencies. Ultimately the behavioural framework will support us to give our best in our roles and further increase our ability to help our young people.

Administrator&Coordinator

One Team

Works with others as one team, actively collaborating to achieve a shared vision. Builds relationships across The Trust, sharing information and expertise.

➔ Activelyofferssupportto colleagues and asks for help when needed

➔ Effectively manages the expectations of others

➔ Proactively shares knowledge and information

➔ Builds relationships with team members across The Trust and externally,whereappropriate

➔ Activelyseekstoincrease awareness of how The Trust works across functions

Leading by Example

Is an inspiring role model for others, building trust and living our Values. Always keeps young people at the centre of what we do.

➔ Inspires others through passion for their work

➔ Keeps young people and our end goal in mind

➔Calm,confidentandresilient under pressure

➔ Isauthentic,bringingtheir unique talents to work and encouraging others to do the same

➔ Role models integrity and acts according to our Values


Consistently seeks to improve how we do things to achieve better outcomes for young people. Embraces change and innovation.

➔ Inspires others by embracing change and demonstrates flexibilityinadaptingtoit

➔ Demonstrates creativity in order to improve how things are done in own area of work

➔ Proactively seeks to learn and enhance own development

➔ Effectively gives and receives feedback,buildingawareness of own strengths and development areas

Delivering Results

Delivers great outcomes through our vision and strategy, effectively planning and meeting targets. Makes effective, data-driven decisions.

➔ Plans and organises own time and resources to meet deadlines

➔ Effectively adjusts priorities as circumstances change

➔Makeseffective,data-driven judgements and escalates decisions when needed

➔ Takes the initiative to create and implement solutions


Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.

➔ Isapproachable,clear and professional

➔Treatspeopleasindividuals, tailoring communication accordingly

➔Communicatesdifficult messages and challenges others’ thinking effectively

➔Activelylistenstootherswith empathy and sensitivity

➔ Effectively supports and protects The Trust’s reputation when communicating externally


CO

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Executive

One Team


➔Activelyofferssupportto colleagues and asks for help when needed

➔ Effectively manages the expectationsofothers,gaining buy-in where required


➔ Builds relationships with others acrossTheTrustandexternally, where appropriate

➔Actsasanambassadorfor own team across The Trust

Leading by Example


➔ Inspires others through passion for what we do


➔ Builds trust in others by demonstrating reliability

➔ Engages in challenges with optimism and resilience

➔Isauthentic,bringingtheir unique talents to work and encouraging others to do the same




➔ Seeks out the opportunities affordedbychange,adapting accordingly

➔ Suggests improvements and alternative approaches wherever appropriate

➔ Proactively seeks opportunities to enhance own development and build expertise

➔ Proactively gives and receivesfeedback,harnessing new information to improve own performance

Delivering Results


➔ Manages projects effectively; planning,organisingresources and reprioritising as required

➔ Monitors progress towards milestones,takingactionsto ensure deadlines are met

➔Makeseffective,data- drivendecisions,considering consequences and consulting with others where appropriate

➔ Takes the initiative to solve problems and develop several potential solutions



➔ Isapproachable,clear and professional

➔Treatspeopleasindividuals, tailoring communication and influencingstyleaccordingly



➔Actsasanambassadorfor The Trust whenever communicating externally


CO

MPE

TEN

CY

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AL

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Manager

One Team


➔Rolemodelseffective, mutually supportive teamwork with colleagues

➔ Effectively manages the expectations of others across TheTrust,gainingbuy-in where required


➔ Builds and invests in relationships across The Trust

➔ Uses awareness of how ownteamfitswithinthewider organisationtofindsolutions

➔ Understands the team and works to their strengths

➔ Advocates upwards for team members

➔ Builds and encourages team spirit and wellbeing

Leading by Example




➔ Instils trust in others through reliability and holding self accountable for success

➔ Resilient in the face of challenges,nottaking constructive criticism personally





➔Championschangeinitiatives and helps others to see the benefitsandopportunities

➔ Takes an entrepreneurial approach to improving how we do things

➔Consistentlyseeksopportunities to enhance own development and build expertise

➔ Role models a positive and constructive approach to giving and receiving feedback

➔ Supports others in adapting to change

➔ Encourages team members to innovate and improve the way they do things

➔ Passionate and skilled at coaching others, challenging them to improve and managing performance

Delivering Results


➔ Translates The Trust’s longer- term vision and strategy into actionable plans and targets

➔ Takes responsibility for making andimplementinglogical,data- based decisions

➔Isflexibleandresponsive as priorities and requirements change

➔ Effectively seeks solutions and solvesproblems,empowering others to do the same

➔ Supports others in their decision-making and problem solving

➔ Engages the team in planning and decision-making where appropriate

➔ Empowers the team and places trust in them to take ownership, make decisions and deliver results



➔ Isapproachable,clear and assertive

➔Cascadesimportantand relevant information to others clearly and swiftly



➔ Listens to and empathises with others to understand the root of situations before responding


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ForManagers,indicatorsinblackareforallManagers,indicatorsinblue are only for those who are Line Managers

Senior Head and Head

One Team



➔ Brings the team together in pursuit of a shared purpose

➔ Effectively manages relationships with multiple stakeholders,gainingbuyin and balancing their different priorities


➔ Builds a broad range of trusting relationships both across The Trust and externally

➔ Has broad organisational knowledge and awareness of how actions in one team will affect others

Leading by Example




➔ Instils trust in others through consistency,professionalism and being accountable for team success

➔ Resilient and determined in the face of challenges





➔ Builds and maintains an understanding of the internal and external factors that demand change and innovation from The Trust

➔ Leads change processes with skillandpositivity,engaging any resistance and helping otherstoseethebenefits and opportunities

➔ Takes an entrepreneurial approach to improving how wedothings,supportingothers to innovate

➔Consistentlytakessteps tofurtherowndevelopment, coaching others to do the same

➔ Manages performance to encourage a culture of constant improvement


Delivering Results


➔ Translates The Trust’s vision intoavisionforownteam, making long-term plans and setting goals accordingly

➔ Makes effective decisions through consistently establishing facts,consideringconsequences and making sound judgements

➔Activelyaddressesobstacles, consistentlyfindingworkable solutions

➔ Sets quality standards and challengesothers,ifnecessary, to maintain them

➔ Empowers the team and places trust in them to take ownership and deliver results

➔ Effectively manages resources to maximise their impact and deliver results



➔Isapproachable,clear and inspiring

➔ Effectively communicates information throughout The Trust

➔ Willing and able to challenge the thinking of others and raise issuesinadiplomatic,non- judgemental way

➔ Seeks to understand multiple perspectives,activelylistening to others’ concerns or barriers before responding


CO

MPE

TEN

CY

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AVIO

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AL

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CR

IPTO

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Director and Deputy Director

One Team


➔Rolemodelseffective,mutually supportive team work with colleagues,speakingwitha shared voice to the wider Trust

➔Buildseffectiveteams, encouraging collaboration throughout The Trust to break down silos

➔ Proactively shares knowledge andinformation,askingforhelp from others when needed

➔ Builds internal and external networks in pursuit of partnerships that help us support young people

➔ Prioritises broader organisational agenda above own specialism

Leading by Example


➔ Inspires others through passion for own role and for young people

➔Alwaysholdsourcommitment to help young people front and centre

➔Leadsacultureofhonesty, respect,fairnessandtrust

➔ Faces challenges with dynamism and determination


➔ Role models integrity and is an ambassador for our Values



➔ Drives organisational change and improvement based on a broad understanding of internal and external factors

➔ Balances entrepreneurship and innovation with consistency

➔ Leads a culture of continuously improvingperformanceby,and learningquicklyfrom,mistakes

➔Continuallydrivesown development and contribution to the sector as a thought leader

➔ Supports the development of others and of organisational knowledge

➔ Demonstrates self-awareness and acts as a role model for giving and receiving honest feedback

Delivering Results


➔ Builds a vision for the future for own team to achieve Trust- wide goals

➔ Develops strategies and plans for the long and medium term

➔ Seeks out opportunities and seizes those that align with The Trust’s vision

➔ Role models sound judgement and data driven decisionmaking,makingdifficult or unpopular decisions when necessary

➔ Manages resources and takes a balanced approach to risk in order to achieve objectives

➔ Empowers others through effective delegation of responsibility and decision making



➔Isvisible,credibleandinspiring in communicating the vision across The Trust

➔ Translates complex information and decisions into clear and engaging messages

➔Adaptscommunicationand influencingstyletothe audience to achieve impact

➔ Effectively engages with alternate perspectives and constructively discusses difficultissues

➔ Seeks to understand others’ pointsofview,activelylistening to others’ concerns or barriers before responding


CO

MPE

TEN

CY

BEH

AVIO

UR

AL

DES

CR

IPTO

RS


Leading by ExampleIs an inspiring role model for others, building trust and living our Values. Always keeps young people at the centre of what we do.

Executive



➔ Builds trust in others by demonstrating reliability

➔ Engages in challenges with optimism and resilience



Director & Deputy Director

➔ Inspires others through passion for own role and for young people

➔Alwaysholdsourcommitment to help young people front and centre

➔Leadsacultureofhonesty, respect,fairnessandtrust

➔ Faces challenges with dynamism and determination


➔ Role models integrity and is an ambassador for our Values




➔ Instils trust in others through consistency,professionalism and being accountable for team success

➔ Resilient and determined in the face of challenges



Administrator & Coordinator

➔ Inspires others through passion for their work


➔Calm,confidentandresilient under pressure



Manager



➔ Instils trust in others through reliability and holding self accountable for success

➔ Resilient in the face of challenges,nottaking constructive criticism personally



LEVE

LB

EHAV

IOU

RA

L D

ESC

RIP

TOR

S



ContinuousImprovementConsistently seeks to improve how we do things to achieve better outcomes for young people. Embraces change and innovation.

Executive

➔ Seeks out the opportunities affordedbychange,adapting accordingly

➔ Suggests improvements and alternative approaches wherever appropriate

➔ Proactively seeks opportunities to enhance own development and build expertise

➔ Proactively gives and receives feedback,harnessingnew information to improve own performance


➔ Drives organisational change and improvement based on a broad understanding of internal and external factors

➔ Balances entrepreneurship and innovation with consistency

➔ Leads a culture of continuously improvingperformanceby, andlearningquicklyfrom, mistakes

➔Continuallydrivesown development and contribution to the sector as a thought leader

➔ Supports the development of others and of organisational knowledge

➔ Demonstrates self-awareness and acts as a role model for giving and receiving honest feedback


➔ Builds and maintains an understanding of the internal and external factors that demand change and innovation from The Trust

➔ Leads change processes with skillandpositivity,engagingany resistance and helping others to seethebenefitsand opportunities

➔ Takes an entrepreneurial approach to improving how we dothings,supportingothersto innovate

➔Consistentlytakessteps tofurtherowndevelopment, coaching others to do the same

➔ Manages performance to encourage a culture of constant improvement



➔ Inspires others by embracing change and demonstrates flexibilityinadaptingtoit

➔ Demonstrates creativity in order to improve how things are done in own area of work

➔ Proactively seeks to learn and enhance own development

➔ Effectively gives and receives feedback,buildingawareness of own strengths and development areas

Manager

➔Championschangeinitiatives and helps others to see the benefitsandopportunities

➔ Takes an entrepreneurial approach to improving how we do things

➔Consistentlyseeks opportunities to enhance own development and build expertise


➔ Supports others in adapting to change

➔ Encourages team members to innovate and improve the way they do things

➔ Passionate and skilled at coaching others, challenging them to improve and managing performance

LEVE

LB

EHAV

IOU

RA

L D

ESC

RIP

TOR

S


EffectiveCommunicationCommunicates clearly, effectively and honestly. Listens to others and adapts communication to suit them.

Executive

➔Isapproachable,clear and professional




➔ActsasanambassadorforThe Trust whenever communicating externally


➔Isvisible,credibleandinspiring in communicating the vision across The Trust

➔ Translates complex information and decisions into clear and engaging messages

➔Adaptscommunicationand influencingstyletotheaudience to achieve impact

➔ Effectively engages with alternate perspectives and constructively discusses difficultissues

➔ Seeks to understand others’ pointofview,activelylistening to others’ concerns or barriers before responding


➔Isapproachable,clear and inspiring

➔ Effectively communicates information throughout The Trust

➔ Willing and able to challenge the thinking of others and raise issuesinadiplomatic,non- judgemental way

➔ Seeks to understand multiple perspectives,activelylistening to others’ concerns or barriers before responding

Manager

➔Isapproachable,clear and assertive

➔Cascadesimportantand relevant information to others clearly and swiftly



➔ Listens to and empathises with others to understand the root of situations before responding

LEVE

LB

EHAV

IOU

RA

L D

ESC

RIP

TOR

S


➔Isapproachable,clear and professional

➔Treatspeopleasindividuals, tailoring communication accordingly



➔ Effectively supports and protects The Trust’s reputation when communicating externally


One Team Works with others as one team, actively collaborating to achieve a shared vision. Builds relationships across The Trust, sharing information and expertise.

Executive


➔ Effectively manages the expectationsofothers, gaining buy-in where required


➔ Builds relationships with others across The Trust and externally where appropriate

➔Actsasanambassadorforown team across The Trust


➔Rolemodelseffective,mutually supportive teamwork with colleagues,speakingwitha shared voice to the wider Trust

➔Buildseffectiveteams, encouraging collaboration throughout The Trust to break down silos

➔ Proactively shares knowledge andinformation,askingforhelp from others when needed

➔ Builds internal and external networks in pursuit of partnerships that help us support young people

➔ Prioritises broader organisational agenda above own specialism



➔ Brings the team together in pursuit of a shared purpose

➔ Effectively manages relationships with multiple stakeholders,gainingbuyin and balancing their different priorities


➔ Builds a broad range of trusting relationships both across The Trust and externally

➔ Has broad organisational knowledge and awareness of how actions in one team will affect others



➔ Effectively manages the expectations of others


➔ Builds relationships with others across The Trust and externally where appropriate

➔Activelyseekstoincrease awareness of how The Trust works across functions

Manager


➔ Effectively manages the expectations of others across TheTrust,gainingbuy-inwhere required


➔ Builds and invests in relationships across The Trust

➔ Uses awareness of how ownteamfitswithinthewider organisationtofindsolutions

➔ Understands the team and works to their strengths

➔ Advocates upwards for team members

➔ Builds and encourages team spirit and wellbeing

LEVE

LB

EHAV

IOU

RA

L D

ESC

RIP

TOR

S



Delivering Results Delivers great outcomes through our vision and strategy, effectively planning and meeting targets. Makes effective, data-driven decisions.

Executive

➔ Manages projects effectively; planning,organisingresources and reprioritising as required

➔ Monitors progress towards milestones,takingactionsto ensure deadlines are met

➔Makeseffective,data- drivendecisions,considering consequences and consulting with others where appropriate

➔ Takes the initiative to solve problems and develop several potential solutions


➔ Builds a vision for the future for own team to achieve Trust-wide goals

➔ Develops strategies and plans for the long and medium term

➔ Seeks out opportunities and seizes those that align with The Trust’s vision

➔ Role models sound judgement and data driven decision- making,makingdifficult or unpopular decisions when necessary

➔ Manages resources and takes a balanced approach to risk in order to achieve objectives

➔ Empowers others through effective delegation of responsibility and decision making


➔ Translates The Trust’s vision intoavisionforownteam, making long-term plans and setting goals accordingly

➔ Makes effective decisions through consistently establishingfacts,considering consequences and making sound judgements

➔Activelyaddressesobstacles, consistentlyfindingworkable solutions

➔ Sets quality standards and challengesothers,ifnecessary, to maintain them

➔ Empowers the team and places trust in them to take ownership and deliver results

➔ Effectively manages resources to maximise their impact and deliver results


➔ Plans and organises own time and resources to meet deadlines

➔ Effectively adjusts priorities as circumstances change

➔Makeseffective,data-driven judgements and escalates decisions when needed

➔ Takes the initiative to create and implement solutions


LEVE

LB

EHAV

IOU

RA

L D

ESC

RIP

TOR

S

Manager

➔ Translates The Trust’s longer- term vision and strategy into actionable plans and targets

➔ Takes responsibility for making andimplementinglogical,data- based decisions

➔ Isflexibleandresponsive as priorities and requirements change

➔ Effectively seeks solutions and solvesproblems,empowering others to do the same

➔ Supports others in their decision-making and problem solving

➔ Engages the team in planning and decision-making where appropriate

➔ Empowers the team and places trust in them to take ownership, make decisions and deliver results

be your best at the prince’s trust€¦ · communication continuous improvement one team what is...

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