becoming a ccp: developing your autotask line of business
DESCRIPTION
Autotask's Certified Consulting Partner (CCP) program connects existing Autotask experts with new and existing Autotask customers looking to improve their businesses. The CCP offers strong Autotask know-how with proven industry experience to provide more effective implementations for new customers and better, deeper utilization of Autotask for existing customers. This session will be valuable for anyone looking for help with their Autotask system, or those who think they have what it takes to become a Certified Consulting Partner.TRANSCRIPT
Press Release: June 12, 2012
“Autotask Corporation Announces Certified Consulting Partner Program”
Program Goals/Objectives
Quality control - Optimize the quality of services being delivered by third parties through formal certification
Scalability – Augment Implementation/PS team by leveraging partners for spikes in demand. Potential candidates identified in each territory to support capacity.
Customer Value – Combine product knowledge, local presence, and industry/domain experience to consult our customers
What are the characteristics of a CCP?
Predominantly Autotask customers & Power Users Typically at least 12 months of Autotask experience PASSIONATE about Autotask
Passed the formal certification exam for Implementation
Maintain exceptional product knowledge, and re-certify every 2 years to maintain their credential
Desire to leverage their expertise & service offerings for revenue opportunity
30 Partners in 12 Countries Worldwide
What are the benefits to becoming a CCP?
Unprecedented opportunity for collaboration
Leverage Autotask Sales & Drive new business growth
Dedicated Partner Program Manager support
Additional training resources to develop & enhance skills and product knowledge.
The Certification Process:
Sign Up: Program Discussion Does this make sense for your business? What to expect
Certification Exam: Implementation “The Proven Way” Proven Methodology Technical knowledge requirement
Enablement Kickoff meeting Initial Training & Ongoing Support Bi-annual recertification based on Quality Metrics set by Autotask
Developing your Autotask Services…$$$
Custom report development? New LiveReports Ability to develop reports against Data Warehouse
Integrations / API development
Additional Training & Consulting
Power Consulting Group - NYC
MSP, IT Consulting & MSP Consulting
Founded 1991, 14 employees 2012 Revenue - $3.2MM (53%
growth over 2011)
2013 projected - $4.1MM (25% projected)
Re-Deployed Expanded Cloud Architecture in 2013
3 Autotask CCPs Ingram Micro SMB Alliance
Member
About
Founded first MSP in 2001 (Now an IM VTN Member)
Ingram Micro SMB Alliance Advisory Council Member
Autotask Certified Consulting Partner
Autotask NYC User Group Leader
CRN – “7 Young VAR’s To Watch”, 2007
RONNIE PARISELLA
Director of Business Development at Power Consulting Group, Inc.
What Does An MSP Need To Compete?
Accounting & Reporting
RMMPSA
Notifications & Workflow
Sales Process
What Does An MSP Need To Compete?
PSA – Professional Services Automation Options:
Autotask, ConnectWise, etc. Considerations:
Service Provider Type Sub-contractors
What Does An MSP Need To Compete?
RMM – Remote Monitoring & Maintenance Options:
Kaseya, N-Able, Level Platforms, etc. Considerations:
Scripting/Automation In-house knowledge
What Does An MSP Need To Compete?
Accounting & Reporting Accounting
Options: SAGE, MYOB, etc. Reporting
Evaluate Options: XXX Considerations
What do you want to report on?
What Does An MSP Need To Compete?
Sales Process – Quoting Options:
Quosal, QuoteWerks, etc. Considerations:
HW/SW Resales or Service Integrated Marketing
What Does An MSP Need To Compete?
Service Delivery Process – Notifications & Workflow Notifications
Automation of all support-related client communication
Workflow Automation of common
service delivery tasks
MSP Consulting
Initial Setup & Configuration
Notifications &
Workflow Rules
Sales Process Design
Quoting & Accounting Integrations
Remote Monitoring & Maintenance
Integrations
Example – Acquisition – Iconic Consulting
Autotask User MSP Revenue - $400k/year+ 2 Employees 10 Clients on-boarded in 4m
Suggestions for Small/Growing MSPs
Don’t try to do it all – Specialize! Partnerships
Pick strategic vendors Training & Certifications
Ingram Micro SMB Alliance Pick an Autotask User Group Team up with Complementary Vendors
VoIP/Software Development/Cabling/CoLo, etc.
Leverage MDF!!!!!
Special Offer From IM, Autotask & PCG
15% Off Autotask Pro Premium & More
■ Buy Autotask Pro Premium & Get a $1,000 Voucher!
■ *NEW Customers: Good for up to 50% off implementation services up to $1,000
■ Using Autotask Pro Premium? Get 50% Off Professional Services!
■ *EXISTING Customers: Good for up to 50% off professional services up to $1,000
■ OFFER EXPIRES: September 30, 2013
IM SMBA
Requirements $200,000 in annual business with Ingram Micro SMB focus of end users with less than 1,000 seats Attendance at one Invitational per year
Benefits IMTS, Blanket authorizations, IMTA discount Buffalo-based sales and credit team 1 fully covered trip per year Fusion funds, branding help, 3rd-party discounts
QuestionsDon’t be shy!
There are no dumb questionsSpeak up!
Thank You