becoming a change agent diane weklar the weklar consulting group

Becoming Becoming A A

Change AgentChange Agent

Diane WeklarDiane WeklarThe Weklar Consulting GroupThe Weklar Consulting Group

© The Weklar Consulting Group 2004© The Weklar Consulting Group 2004

Becoming A Change AgentBecoming A Change Agent

We all see problems We all see problems • At work, in organizations, thru societyAt work, in organizations, thru society

We all know there is a better wayWe all know there is a better way

At issueAt issue• We don’t know how to change itWe don’t know how to change it



Each one of us can become a Each one of us can become a change-agentchange-agent

The process is the sameThe process is the same• No matter the size of the problemNo matter the size of the problem

A unit at work A unit at work Affecting the whole communityAffecting the whole community Changing the worldChanging the world



The Process for “Making The Process for “Making Change”Change”

• Is simple—though not easyIs simple—though not easy

• Requires “strategy execution”Requires “strategy execution”

The number one requirement to be The number one requirement to be successfulsuccessful

• Quality of Strategy usually ranks 2Quality of Strategy usually ranks 2ndnd

• Resources rank 3rdResources rank 3rd



The Process for “Making Change” The Process for “Making Change”

• Identifying the issueIdentifying the issue• Pinpointing the actual problemPinpointing the actual problem• Determining what can be doneDetermining what can be done• Establishing the teamEstablishing the team• Creating the action planCreating the action plan• Monitoring accountabilityMonitoring accountability• Making an impactMaking an impact



Dealing with ImpedimentsDealing with Impediments

Overcoming the preconceived notion Overcoming the preconceived notion of “it can’t be done”of “it can’t be done”

Is the largest issue to overcomeIs the largest issue to overcome

Both for yourself and othersBoth for yourself and others• Learn to bypass NOs!Learn to bypass NOs!



Vision and Perseverance are KeyVision and Perseverance are Key

• FocusFocus What are you really trying to accomplishWhat are you really trying to accomplish

• CompetenceCompetence You need to have/get the skills to get it doneYou need to have/get the skills to get it done

• PassionPassion The mystery glue that holds it togetherThe mystery glue that holds it together Provides the extra drive to make it realProvides the extra drive to make it real



Identifying the IssuesIdentifying the Issues

• My electricity bills are too high!My electricity bills are too high! I thought deregulation would lower my billsI thought deregulation would lower my bills

• Why do I have to try on tons of clothes to find Why do I have to try on tons of clothes to find something that actually fits?something that actually fits?

• The internet was supposed to make my life The internet was supposed to make my life easiereasier

But I’m inundated with spam and I am terrified of But I’m inundated with spam and I am terrified of online identity theftonline identity theft



Pinpointing the Problem Pinpointing the Problem (research)(research)

ElectricityElectricity• ERCOT & the PUC do not include consumers ERCOT & the PUC do not include consumers

when planning changeswhen planning changes

Clothes SizingClothes Sizing• Each clothes line has its own sizing with major Each clothes line has its own sizing with major

return problems (up to 40% online)return problems (up to 40% online)

InternetInternet• Does not deal with privacy issuesDoes not deal with privacy issues• Difference between security & privacyDifference between security & privacy



Determining What Can Be DoneDetermining What Can Be Done

Lower Electricity BillsLower Electricity Bills• Get consumers involved with ERCOT & Get consumers involved with ERCOT &

PUC actionsPUC actions

Clothes That FitClothes That Fit• Develop standardization of fitDevelop standardization of fit

InternetInternet• Design a method of preserving personal Design a method of preserving personal

information onlineinformation online



Establishing The TeamEstablishing The Team

You cannot do it AloneYou cannot do it Alone

• Determine the strengths and Determine the strengths and functions that you need to take the functions that you need to take the next stepnext step

That complements what you bring to That complements what you bring to the tablethe table



Establishing The TeamEstablishing The Team

ElectricityElectricity• DFW Electric Consumer CoalitionDFW Electric Consumer Coalition

ClothingClothing• FitLogicFitLogic

InternetInternet• Privacy, Inc.Privacy, Inc.



Team LeadershipTeam Leadership

• Every team must have a leaderEvery team must have a leader

Set the VisionSet the Vision Maintain the VisionMaintain the Vision Be the MotivatorBe the Motivator Understand how the ripples of change will Understand how the ripples of change will

affectaffect

• The TeamThe Team• The environment the team is changingThe environment the team is changing



Creating the Action PlanCreating the Action Plan DFW Electric Consumer CoalitionDFW Electric Consumer Coalition

• Organize electric consumersOrganize electric consumers Governments, corporations, trade groupsGovernments, corporations, trade groups

FitLogicFitLogic• Develop a standardized fit system by age, Develop a standardized fit system by age,

ethnicity, and product preferencesethnicity, and product preferences

Privacy, Inc.Privacy, Inc.• Develop virtual email and credit card ability to Develop virtual email and credit card ability to

preserve personal information onlinepreserve personal information online• Educate public re: differences of security and Educate public re: differences of security and

privacyprivacy



Monitoring AccountabilityMonitoring Accountability• Effective Strategy Execution RequiresEffective Strategy Execution Requires

Strong Project ManagementStrong Project Management Assigning responsibility for each activityAssigning responsibility for each activity

• Timelines need to be establishedTimelines need to be established Good Communication among and between Good Communication among and between

all team membersall team members Ability to be flexible and “refine” programs Ability to be flexible and “refine” programs

when issues become apparentwhen issues become apparent Continually motivate and focus on MissionContinually motivate and focus on Mission



Making An ImpactMaking An Impact

Educate, Educate, EducateEducate, Educate, Educate• Use all vehicles (networks,media)Use all vehicles (networks,media)

Overcoming ObjectionsOvercoming Objections• Yes—It can be done!Yes—It can be done!

Getting People InvolvedGetting People Involved• You cannot do it aloneYou cannot do it alone



Making an ImpactMaking an Impact

• Understand that change takes timeUnderstand that change takes time More time than you ever imagineMore time than you ever imagine

• You have to share your visionYou have to share your vision Over and Over and Over againOver and Over and Over again

• The full Team is your “sales force”The full Team is your “sales force” Encourage and motivate the team to take Encourage and motivate the team to take

ownership of Missionownership of Mission



What You Can Do TodayWhat You Can Do Today

Find your passionFind your passion• What problem would you like resolvedWhat problem would you like resolved

Find an organization that deals Find an organization that deals with that issuewith that issue• Volunteer and learn all you canVolunteer and learn all you can

Cultivate that “CAN DO” attitudeCultivate that “CAN DO” attitude



All Change Starts With One PersonAll Change Starts With One Person

Make the Next Change Make the Next Change

come from come from

YOUYOU



You Don’t Have to be GreatYou Don’t Have to be Great

To Get StartedTo Get Started

But You Have to Get StartedBut You Have to Get Started

To Be GreatTo Be Great



Diane WeklarDiane WeklarPresidentPresident

The Weklar Consulting GroupThe Weklar Consulting Group

280 W. Renner Road280 W. Renner Road

Suite 3926Suite 3926

Richardson, TX 75080Richardson, TX 75080

972.235.3846972.235.3846

[email protected]@sbcglobal.net

becoming a change agent diane weklar the weklar consulting group

Documents

change agent vision

weklar consulting group

change agent diane weklar

ripples of change

world slide

real slide

impact slide

online internet internet