becoming a power user
DESCRIPTION
A workshop on how to better use and maintain your computer and software.TRANSCRIPT
Becoming a Power User!
Adam Kingadam@npowermichigan
.org
Becoming a Power User!
What do YOU want to learn?
Ask Questions and Share your Experiences!
Becoming a Power User!
NPower’s MissionTo inspire and empower
nonprofits to use technology to better serve their
communities.
http://techguide.npowermichigan.org/
www.slideshare.net/npowermichigan/
• Computing Trends• Maintaining & Optimizing Your Computer• Upgrading Your Computer• Troubleshooting Problems• Backup & Security• Windows XP – Tips and Tricks• Office 2007 – Tips and Tricks• Tools to be More Productive• Additional Learning Resources• Open Session – Questions and Sharing
Today’s Session
Computing Trends
Operating System
XP Vista Windows 7
Office Suite2003 2007
Computing Trends
Portable Computers
$$$ $
Computing Trends
Mobile Devices(for communication, organization, productivity)
Computing Trends
• “Cloud Computing”– Programs accessed via Web browser– Rent vs. Buy– Hosted vs. host your own– Work from ANY computer
Computing Trends
• “Cloud Computing”
Computing Trends
Computer Maintenance & Optimization
• Large USB flash drive• Portable external hard drive• Small flashlight• Screwdriver set• Extra cables (USB, ethernet)• Hard drive adapter• Canned air• Software and Driver discs• Spare Keyboard and Mouse
The Power User Toolkit
Top Monthly Computer Maintenance Tips1. Run Microsoft Update monthly2. Clear out temporary system files3. Defragment your hard drive4. Run a spyware scanner5. Run a full virus scanner
Maintaining Your Computer
• 1. Microsoft Update– Windows + Office Suite = Microsoft Update
• Run manual update – Automatic doesn’t always cut it
• Updates released – 2nd Tuesday• Large Updates rolled into a Service Pack
– Windows XP SP3, Vista SP1, Office 2003 SP3, Office 2007 SP1
Maintaining Your Computer
• Clearing out temporary files!– Temp internet and system files– Free up space– Speed up access times– Prevent problems from occurring (i.e. browser
issues and spyware)
Maintaining Your Computer
• 2. Clearing out temporary files!– Step 1: Run Disk Cleanup– Step 2: Clear out browser cache
Maintaining Your Computer
• Clearing out temporary files– CCleaner – the one stop shop!
– Download.com – search for “CCleaner”
Maintaining Your Computer
• The Windows Registry– Database on the computer that stores all the
settings and information about the computer and software on the computer
– Careful when working with the registry!– Use CCleaner to clean registry
Maintaining Your Computer
• 3. Defragmenting the Hard Drive– Gaps on the hard drive– Rearranges files and programs – Run monthly, don’t use while running– The more you run it the quicker it will be
Maintaining Your Computer
• Defragmenting the Hard Drive– Faster Defrag – Auslogics Disk Defrag
– Download.com – search for “Auslogics Defrag”
Maintaining Your Computer
• 4: Run a spyware scanner– Spybot – MalwareBytes
Maintaining Your Computer
Available for download at www.Download.com
• 5: Run a full virus scan– Keep subscription active– Update definitions (i.e. Norton LiveUpdate) – Use alternate scanner:
• TrendMicro HouseCall – http://housecall.trendmicro.com • Panda Antivirus – http://pandasecurity.com/activescan
Maintaining Your Computer
• Keeping it Clean– Shoot it with canned air– Keep off the floor– Don’t use a vacuum – Clean out mice– Wipe down surfaces
Maintaining Your Computer
• Uninstall unused programs– A lean computer is a fast computer
• Don’t install what you don’t need– Webshots/screensavers, Weather programs,
Toolbars• Stop programs from running at startup
Optimizing Your Computer
• Turn off System Indexing– My Computer Right Click C:\ drive
Properties Uncheck “Allow indexing…”
Optimizing Your Computer
• Change Background to Solid Color– Right click on Desktop Choose Desktop tab
Choose Background: None
Optimizing Your Computer
• Reduce Size of Recycle Bin– Right click on Recyle Bin Move slider to 3%
Optimizing Your Computer
• Computer Inventory– TechAtlas.org
• Network Documentation– Account information, passwords,
IP addresses, contact info, network diagram, etc.
Be Organized
For Yourself: For Your Organization:
• Keep files organized in named folders
• Don’t store lots of files on the desktop
Be Organized
www.webjunction.org/do/DisplayContent?id=12489
Be Organized
• Network Documentation Template
• Stick with “Business Class” systems• Maximize processor • Plan for one upgrade• Laptops: Go with the LARGER battery• Laptops: Get the accidental protection
warranty
Computer Buying Tips
Monitor Size
2008 University of Utah Study:
Participants using 24 inch monitor completed tasks 52% faster than those using an 18 inch monitor.
Productivity dropped off when using 26 inch monitors.
• Dell Vostro 220– Intel Core 2 Duo E8500– Windows XP Professional
(Home vs Pro?, Home vs. Business?)
– 3 GB of RAM – DVD +/- RW drive– 160 GB Hard drive– 22” LCD Monitor– Integrate Video & Audio– 1 year warranty
Computer Buying Tips
$788 on 5/18/09
• Dell Latitude E5500– Intel Core 2 Duo P9600– Windows XP Professional– 4 GB of RAM – DVD +/- RW drive– 160 GB Hard drive– 9 Cell Battery– Bluetooth– Integrated Video & Audio– 3 year onsite warranty + accidental damage
Computer Buying Tips
$1450 on 5/18/09
Best Source for Professional Reviews:
Best Source for User Reviews and Purchasing:
Computer Buying Tips
Upgrade Your Computer
Upgrade Your Computer
• Why?– Slowing down, running out of space
• What? – Memory, Hard drive, processor (maybe…)
• When?– Less than 3 years old
• Inside the computer– Hard drive– Memory– Processor– Power supply– Motherboard– Add-in cards (video, audio, etc.)
Know Your Computer Parts
Step 1: Determine how much memory you haveStep 2: Determine the right kind of memory
Upgrade Your Memory
Step 3: Install the Memory
Upgrade Your Memory
Step 3: Install the Memory
Upgrade Your Memory
Step 4: Verify it is installed correctly
Upgrade Your Memory
Upgrading a laptop:
Upgrade Your Memory
Step 1: What type of hard drive?
Upgrade Your Hard Drive
OR
Step 2: Install the drive
Upgrade Your Hard Drive
Step 3: Image old drive to new
Upgrade Your Hard Drive
Step 1: Determine your socket type
Upgrade Your Processor
Step 2: Remove processor fan and unitStep 3: Apply thermal greaseStep 4: Insert new processor unit and fan
Upgrade Your Processor
Step 5: Verify installation
Upgrade Your Processor
Computer Processors
The Good
• Intel Core 2 Duo
• Intel Core 2 Quad
• AMD Athlon 64 x2
• AMD Phenom x4
• AMD Turion 64 x2 (moblie)
The Bad
• Intel Pentium D
• Intel Pentium 4
• AMD Athlon 64
The Ugly
• Intel Celeron
• AMD Sempron
• AMD Opteron (mobile)
Computer Processors
• Processor Specs– # of Cores– Speed (in Gigahertz)– Cache– Speed of FSB
Intel® Core™ 2 Duo Processor E8400 (3.0GHz, 6M, 1333MHz FSB)
Intel® Core™ 2 Duo Processor E7300 (2.66GHz, 3M, 1066MHz FSB)
Vs.
Troubleshooting
Troubleshooting requires a systematic thought process that starts at the most basic level and moves towards the complex as possibilities are eliminated.
Troubleshooting
• General Troubleshooting Tips:– #1 Power User Trick: Reboot!
then…
– Ask the question: Is it just me, or everyone?– Look around: Check physical connections, flashing
lights, etc. – What has changed since it was last working?– Test with “known good” equipment – Write down error messages and numbers exactly
Troubleshooting
• General Troubleshooting Tips:– You are not the first person to have this issue!
Troubleshooting
• Keyword searches• Use “quotes” for exact
errors
• Google-it!– Problem : “Something happened and now my
monitor is displaying everything upside-down!!”
Troubleshooting
• Solutions:– Use CTRL+ALT+Arrow Keys– Check your video card settings
Troubleshooting
• Scenario 1: Computer makes loud noise at boot up!– Open computer, clean out dust– Listen to the fan– Listen to the hard drive
Troubleshooting
• Scenario 2: My computer won’t boot into Windows!– Remove any floppy disks, CD-ROMS, USB drives
Troubleshooting
• Scenario 2: My computer won’t boot into Windows!
Troubleshooting
• Scenario 2: My computer won’t boot into Windows!– Repair Windows XP
Troubleshooting
• Change Boot Order
Troubleshooting
• Scenario 2: My computer won’t boot into Windows!– Repair Windows XP
Troubleshooting
• Scenario 2: My computer won’t boot into Windows!– Repair Windows XP
Troubleshooting
• Scenario 2: My computer won’t boot into Windows!– Repair Windows XP
Troubleshooting
• Scenario 3: “I turn on the computer and the screen is black! All I hear are BEEPS!!”– The beeps MEAN something – MB, RAM, Video…– Count the beeps (#, long, short)– Each motherboard is different – Google it, Tech
support
Troubleshooting
• Scenario 4: “I can’t print!”– Check cables (power, USB, ethernet)– Check power– Check paper level, paper jams– REBOOT!– Reinstall printer
Troubleshooting
• Scenario 4: “I can’t print!”
Troubleshooting
Delete the printer
• Scenario 4: “I can’t print!”
Troubleshooting
Download latest drivers
• Scenario 4: “I can’t print!”
Troubleshooting
• Scenario 4: “I can’t print!”
Troubleshooting
• Scenario 5: I can’t connect to the Internet!– Is it just you?
• Check cables• Reboot• Renew your IP address
Troubleshooting
• Renew your IP address– Start Run cmd
Troubleshooting
• Renew your IP address– Ipconfig /all
Troubleshooting
• Renew your IP address– ipconfig /release– ipconfig /renew
Troubleshooting
• Scenario 5: I can’t connect to the Internet!– Is it just you?
• Switch out your cable for “known good”• Follow you cable all the way to the router/switch• Swap out switches• Bad network card?
– (beware static shocks!)
Troubleshooting
• Scenario 5: I can’t connect to the Internet!– Is it everyone?
• Check cables• Check network equipment (router, modem, switches)• Power cycle router and modem• Call ISP
Troubleshooting
• Scenario 6: I can’t send or receive email– Is it everyone?
• Internet down• Email provider down
– Using Outlook?
Troubleshooting
Scenario 6…
Troubleshooting
• Bill Gates – BSOD:
http://www.youtube.com/watch?v=RgriTO8UHvs
Troubleshooting
• Blue Screen of Death – BSOD
Troubleshooting
• IRQL_NOT_LESS_OR_EQUAL - 0×0000000A– Two devices trying to use the same memory space– Reboot usually fixes it
• PAGE_FAULT_IN_NONPAGED_AREA - 0×00000050– Incompatible software installed– Memory has gone bad– Motherboard has gone bad
Troubleshooting
Most Common BSOD’s:
Backup
• Scary Statistics:– A computer hard drive fails every 15 seconds– Over 2000 laptops are stolen or lost everyday– 1 in 5 computers suffer hard drive failure during
their normal useful life– Eventually, 100% of all hard drives will fail
Source: Realty Times
Backup
• My Documents• Shared files• Database files• Email• Accounting data• Organizational pictures• Favorites/Bookmarks• Fonts• Desktop
• Music• Personal or Non-
organizational data
What to Backup? What to Not Backup?(personal backup only)
Backup
• Personal Backup:
My computer
Backup
• Central file storage location:
Server or networked PC
Backup
• InternetPros
•Automatic and incremental
•Versioning
•Affordable option
•Offsite
Cons
•Relies on your Internet connection
•Recurring fee
Backup
• Disk Image
Backup
Email Backup
Google: “Outlook Backup”
Email Backup
Save your email backup to a external drive!
Computer & Network Security
• Use Strong Passwords:– 6 to 8 characters long using lower/upper case letters, numbers, and
symbols• 4 characters – 14 million possible passwords – 2 seconds
• 8 characters – 200 trillion possible passwords – 1 year
• 9 characters – 13 quadrillion possible passwords – 70 years
• 10 characters – 840 quadrillion possible passwords – 4000 years– Avoid words in the dictionary (easier to guess)– Use a sentence that means something to you
• Every Sunday I go to church at 9• E$igtc@9
– Change passwords
Computer and Network Security
• Threats:– Viruses + Spyware + Adware = MALWARE– Email attachments/links, “free” downloads
Computer and Network Security
• Prevent Malware:– Keep antivirus software up-to-date and run a
monthly scan– Run Spybot and/or Malwarebytes regularly– Install Windows Defender –
www.microsoft.com/defender
Computer and Network Security
++ = Safer computing
• Remove Malware:– Step 1: Update Antivirus Definitions– Step 2: Download and Update Spyware Scanner
• Spybot Search & Destroy• AVG Internet Security (free trial) – www.avg.com
– Step 3: Reboot Computer into Safe Mode
Computer and Network Security
Computer and Network Security
• Remove Malware:– Step 4: Run full virus and spyware scan
Computer and Network Security
Step 5: Reboot
• Remove Malware:– Smitfraud remover - http://is.gd/nxJX – CoolWebSearch (CWS) remover - http://is.gd/nLRf
Computer and Network Security
• Phishing
Computer and Network Security
• Configuring Wireless Security
Computer and Network Security
http://192.168.1.1
• Wireless Security Options– WEP is breakable– WPA2 Personal (aka WPA2-PSK)
Computer and Network Security
• Wireless Router– SSID = the name of your network
Computer and Network Security
Computer and Network Security
• Wireless Router– Change default username/password
Windows XP
Tips & Tricks
• Keyboard Shortcuts:– + D = Show the Desktop– + E = Open “My Computer”– + Break = Open “System Properties”– SHIFT + DELETE = Delete, skipping the Recycle Bin– ALT + TAB = Switch between programs– Right Click + Drag = Copy or Move option– CTRL + SHIFT + Drag = Create a shortcut
Windows XP Tips & Tricks
• More Keyboard Shortcuts:– CTRL + C = Copy– CTRL + X = Cut– CTRL + V = Paste– CTRL + Z = Undo– CTRL + Y = Redo– CTRL + B = Bold– CTRL + U = Underline– CTRL + I = Italic
Windows XP Tips & Tricks
• Backup or transfer IE Favorites– My Computer C:\ Documents and Settings
USER Favorites
Windows XP Tips & Tricks
• Save Energy + Time– Windows “Standby” Mode
– Windows “Hibernate” Mode
Windows XP Tips & Tricks
• When a program freezes…– CTRL+ALT+DEL = Windows Task Manager
Windows XP Tips & Tricks
• Using MSConfig– Start Run msconfig
Windows XP Tips & Tricks
• Using MSConfig– When in doubt, don’t stop it– Safe to stop:
• Adobe stuff• Google updater/notifier• Quick Time (qttask)
Windows XP Tips & Tricks
• Edit Visual Effects to boost performance– Right Click My Computer Properties– Advanced Tab Performance Settings
Windows XP Tips & Tricks
Uncheck all but the last item.
Microsoft Office
Tips & Tricks
• Office 2007
Office 2007
$20 – TechSoup.org
• Word - .doc .docx• Excel - .xls .xlsx• PowerPoint - .ppt .pptx
Office 2007
• Office 2007 Compatibility Pack
Office 2007
Office 2007
• Customize the Quick Access Toolbar
Office 2007
• Outlook = Email, Calendar, Contacts, Tasks, Notes
Outlook
• Word• Excel• PowerPoint
Office Suite
• Office.Microsoft.com
Office Help
Tools to be
More Productive
• LogMeIn.com– Free access to your computer at the office– Work on files, email, etc.
Tools & Tips for Productivity
Tools & Tips for Productivity• MeetingWizard.com
– Send a single meeting request to many people with proposed dates and times– Choose the time that works best for most– Automated email reminders
Tools & Tips for Productivity
• Workspace.Officelive.com– Share and work on Office files from anywhere
Tools & Tips for Productivity
• CostToDrive.com
Tools & Tips for Productivity
• FreeConferenceCall.com– Host a conference call for free– Usually not a local number
Tools & Tips for Productivity
Tools & Tips for Productivity
• DimDim.com– Online voice, video– Share slides, show your computer Desktop– Free for 20 or less attendees
Tools & Tips for Productivity
• RememberTheMilk.com & ToodleDo.com– Online To Do list– Access from any computer and sync with your phone– Prioritize, due dates, etc.– Email and RSS alerts on due dates
Tools & Tips for Productivity
• ToodleDo.com
• MeetWays.com
Tools & Tips for Productivity
• Firefox– Faster than IE– Tons of Add-ons
Tools & Tips for Productivity
• Firefox Add-ons:
– http://is.gd/pxE
– http://is.gd/1zK8
– http://is.gd/nBgG
– http://is.gd/nBnV
Tools & Tips for Productivity
Additional Learning Resources
• A+ Certification– Computer training focusing on installation, configuration, diagnosing,
preventive maintenance and basic networking– Classes available at a New Horizons (www.nhgreatlakes.com)
Additional Resources
• NPower Michigan’s Delicious
Additional Resources
http://del.icio.us/NPowerMichigan
Q & A Forum