Workshop  Title  –  “Become  a  Real  Business  Partner  ”  

Workshop  Summary  Too many times, IT organizations become the source of ridicule in an organization. How many times have you heard the following comments?

• Why  does  IT  cost  so  much?  • I  don’t  know  why  it  takes  so  long  to  get  something  done.    My  daughter  installed  our  

wireless  network  at  home  in  20  minutes.  

There are answers to the problem, and you can turnaround your organization to become a real business partner and start delivering value. Even if you have a good relationship, can you make it better by following the roadmap described in this workshop? The key to having a seat at the table will be driven by the value you provide.

Workshop  Details  The building blocks for today’s CIO are:

• Understand  your  service  delivery  model  and  performance  (Phase  1)  o Baseline  your  current  performance  today,  not  what  you  want  it  to  be  o Implement  the  right  set  of  metrics    o Evaluate  your  maturity  based  on  the  survey  results  o Six  Sigma  application  to  service  delivery  (Define,  Measure,  Analyze,  Improve  

and  Control)  o Identify  what  your  organization  uses  as  excuses  for  service  delivery  (it’s  too  

complex,  too  many  changes,  we  need  more  training)  o Understand  how  your  organization  is  described  by  your  customers  o Understand  the  culture  of  the  company  and  your  organization    

   

• Identify  cost  savings  opportunities  (Phase  2)  o Define  your  business  case  process  and  ROI  model  o Inventory  all  hardware  and  software  contracts  o Inventory  all  telecommunication  contracts  

o Access  Server/Storage  capacity  and  capabilities  o Evaluate  Resource  Costs  o Mobility  o Software  Development  o Desktops  o Security  o Evaluate  your  maturity  based  on  the  survey  results  

• Project  Management  (Phase  3)  o Baseline  your  current  projects  (cost,  schedule,  resource  allocation)  o Evaluate  your  maturity  based  on  the  survey  provided  o Develop  your  action  plan  based  on  the  survey  results  o Implement  a  framework  and  change  process  to  manage  your  projects  o PIMBOC  overview  o Tools  and  methodologies  o Critical  Key  Performance  Indicators  for  Project  management  

• Strategic  Planning  and  Assessment  (Phase  4)    o Review  the  as-­‐is  model  developed  during  Phase  2    o Brainstorm  a  12  month  and  24  month  view  of  the  business    o Brainstorm  a  12  month  and  24  month  view  of  the  IT  organization    o Gap  analysis  o Develop  the  strategic  plan    o Develop  a  unit  cost  model  o Develop  the  linkage  with  the  business  for  validating  the  plan  

• Business  Partner  (Phase  5)  o Integrate  your  results  with  business  metrics  (Margins,  Growth  rates,  

customer  satisfaction)  o Communicate  your  investment  model  so  that  everyone  understands  how  

investments  are  made  o Ensure  your  budget  is  transparent  to  the  business  o Transparency  on  prioritization  and  changes  in  projects  o Methodology  in  place  for  project  management,  software  development  and  IT  

service  delivery  o Leverage  technology  to  positively  impact  the  business  o Change  management  is  in  place  and  integrated  with  business  needs  

Key  Takeaways  • This  workshop  outlines  the  five  phases  that  high  performing  organizations  use  to  

deliver  results  and  become  a  partner  with  the  business  • Manage  by  the  numbers  and  keep  the  trains  running  on  time  • Communicate  your  value  with  quantitative  and  qualitative  measures  • Expand  your  influence  by  delivering  on  your  promises  • Being  a  business  partner  is  hard  work,  but  the  results  will  be  worth  the  effort  • It  helps  the  IT  organization  to  eliminate  the  barriers  that  they  create  for  themselves  • It  provides  a  framework  to  discuss  the  language  of  business  • You’ll  be  able  to  use  a  maturity  model  approach  to  start  your  journey  to  becoming  a  

true  business  partner