Becoming Anythink: Turning Things Upside

Down (or at least sideways)

BREAKING BARRIERS

JOB DESCRIPTIONS

• “You are friendly and warm and help our customers with basic questions about the library.” - wrangler

• “You love meeting and inspiring new people.” - concierge

• “You are the outgoing tour guide of the library.” - guide

CREATING SPACES FOR PEOPLE

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“…once I entered inside, my feelings went upwards.”

- Prakash Paudel, Under Secretary, United Nations,

Government of Nepal

DISRUPTING PROGRAMS

People InfoINTERACTION

Disrupting Conventions in Library Programming

Does it climb above features, focus on a benefit, and create an emotional space?

Disrupting Conventions in Library Programming

Is it hands-on and consumer focused?

Does it take us out of the expert role and transfer expertise to the participant?

Is it daring?

It is unique to Anythink? Or are we at least doing it in a unique way?

Can it start as an evolution and build into a revolution?

BUILDING RELATIONSHIPS AND COMMUNITY

MORE THAN A HOUSE FOR BOOKS

• Remain customer-centric• Take risks• Be optimistic

Q&A

To learn more about Anythink and other library innovations from

around the world, visit the Anythink Tank at

anythinklibraries.org/anythinktank