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TRANSCRIPT
BEDA EUROPEAN DESIGN FORUMDesign Action Plan for Europe 2.0? Workshop Transcript Thessaloniki, 04.06.18
Design Action Plan for Europe 2.0?
The Bureau of European Design Associations (BEDA), a network of 50 design centres and associations, has been the voice of the European design community since 1969. Thanks to BEDA, design was elevated to a position of priority on the European Commission’s innovation agenda releasing funding and initiatives to better support design in Europe. This would not have happened without BEDA actively engaging with the highest levels of European Commission and driving the promotion of the value of design.
The launch of the European Commission’s Design Action Plan in 2013, was the culmination of a chain of events and engagement instigated by BEDA. There has been a snowball effect at the European level, which can be tracked across the following initiatives:
• 2007 meeting between the BEDA board and the European Commission President;
• 2008 review of the EU’s Broad-based Innovation Strategy;• 2009 consultation and staff working document on Design as a Driver of User-
centred Innovation;• 2010 European Council commitments and Innovation Union policy;• 2011 European Design Leadership Board and its report Design for Growth and
Prosperity;• 2012-2015 European Design Innovation Initiative involving six projects;• 2013 Action Plan for Design-driven Innovation;• 2014-2017 Design for Europe platform;• 2015 Innobarometer study on design; EASME tender ‘Capabilities for design-driven innovation in European SMEs’;• 2016 Second Innobarometer study on design; EU Policy Lab; Horizon 2020 call on ‘User-driven innovation in SMEs’;• 2017 Interreg Europe Design4Innovation project;• 2018 Horizon 2020 calls on citizen-driven innovation in cities and public services.
BEDA representatives were able to demonstrate the value of design and convince Europe’s leaders to make design a core part of the agenda for innovation and economic growth. Design projects that have been funded as a result of that, involved many BEDA member organisations and contributed to progressing design as a tool for innovation in European countries and regions.
European design community need to continue this work going forward to ensure design is an integral part of not only innovation policy, but also business, education, social and environmental policies.
During European Design Forum, that took place on 4th June 2018 in Thessaloniki, BEDA members explored existing government Design Action Plans and discussed new potential actions to reinvigorate the European Commission’s 2013 Design Action Plan.
The participants in the workshop contributed to the next iteration of the European Design Ecosystem, explored the strengths and weaknesses of thematic components of the Design Ecosystem and developed actions to advance the design agenda at a European level. The thematic areas of discussion focused on:
• Support & Funding• Promotion & Awareness• Education & Research• Design Sector• Public Sector, Government & Policy
BEDA has aspirations to collaborate with pan-European government, innovation, education and design networks such as European Regions Research and Innovation Network (ERRIN), TAFTIE the European Association of National Innovation Agencies, Enterprise Europe Network (EEN), Business Europe, Cumulus the Association of Art and Design Education and Research, Service Design Network (SDN), the International Council of Design (ICO-D), among others. The purpose would be to create a Design Action Plan that was truly needs led and that could offer the European Commission a route to achieving various policy objectives.
Design approaches prescribe iterative phases of divergent and convergent thinking. We are currently in a divergent thinking stage seeking a broad range of input and ideas from various stakeholders and collaborators. Then we will refine, consolidate and validate the ideas to engage the European Commission with a coherent message jointly developed with them and that incorporates the perspectives of stakeholders and users.
• Highly experienced and competent business support organisations.
• Major European businesses use design (good examples).
• Start-ups using design (value of a new business grows if design investment is indicated).
• European diversity could stimulate international demand.
• Many (regional) studies on use of design in businesses.
• ‘Design’ is mainstream – consumer wants ‘design’.
• Too few resources in comparison to the support for technology-driven innovation.
• Business support organisations lack knowledge of design.
• Creative industries are treated as one, but they have completely different target groups.
• Lack of strategic vision for design and design culture in companies.
• Cultural attitudes towards user experience.
• User empowerment missing.• Lack of recognition of designers’
work.• Studies of use of design are
not comparable/lack of design metrics.
• “Design washing” – superficial use of design or for styling only.
• Lack of long-term plan for balanced supply and demand of design services.
Support & FundingWeaknessesStrength
Diff
eren
tiate
cr
eativ
e in
dus
trie
s su
pp
ort
into
d
iffer
ent
sect
ors/
stre
am
s.
Con
duc
t a
co
mp
ara
tive
stud
y on
des
ign
use
and
imp
act
.
Incl
ude
pro
duc
t/se
rvic
e d
esig
n cr
iterio
n in
to t
he
cond
ition
s fo
r b
usin
ess
sup
por
t m
easu
res.
Off
er s
upp
ort
for
cont
inuo
us
pro
fess
iona
l d
evel
opm
ent
in d
esig
n a
nd in
nova
tion
for
SM
E s
taff
.Im
pro
ve
bus
ines
s a
nd
inno
vatio
n sk
ills
of d
esig
n en
trep
rene
urs.
Sim
plif
y fu
ndin
g a
pp
lica
tion
pro
ced
ures
and
im
pro
ve a
cces
s to
fina
ncin
g.
Inte
gra
te d
esig
n in
to r
esea
rch
and
d
evel
opm
ent
fund
ing
to b
ette
r su
pp
ort
com
mer
cia
l and
soc
ieta
l a
pp
lica
tions
ben
efiti
ng
from
a s
tron
g us
er
orie
nta
tion.
Enh
anc
e co
oper
atio
n a
mon
g co
mp
ani
es t
hat
inve
st in
des
ign
as
a
com
pet
itive
ass
et.
Cre
ate
ca
pa
city
with
in
bus
ines
s en
viro
nmen
t in
stitu
tions
to
del
iver
su
pp
ort
for
des
ign-
driv
en in
nova
tion
for
bus
ines
ses.
Str
engt
hen
SM
Es’
a
bili
ty t
o us
e d
esig
n a
s a
str
ate
gic
tool
in
cre
atin
g p
rod
ucts
a
nd s
ervi
ces
with
a
high
er v
alu
e fo
r th
eir
cust
omer
s.
Cre
ate
a n
ew g
reen
tr
ans
ition
/circ
ula
r ec
onom
y fu
nd fo
r su
sta
ina
ble
pro
duc
ts
and
ser
vice
s d
evel
opm
ent.
Dev
elop
long
-te
rm m
etric
s/KP
Is
for
des
ign
valu
e.
Ad
opt
a t
ax
ince
ntiv
e sc
hem
e fo
r d
esig
n.
Intr
oduc
e d
edic
ate
d
des
ign
sup
por
t p
rogr
am
mes
.
Faci
lita
te
inve
stm
ent
in d
esig
n b
usin
esse
s.
Ens
ure
take
-up
of
des
ign
sup
por
t th
roug
h a
dvi
sory
se
rvic
es.
SH
OR
T-TE
RM
LO
NG
-TE
RM
LOW PRIORITY HIGH PRIORITY
• Design is popular and in focus in many disciplines (but this has threats).
• Multitude of well-established initiatives in Europe (awards, weeks, exhibitions, museums, promotion centres etc.).
• ‘European design’ as a brand is well-recognized and valued globally (a danger of losing the leading position).
• ‘Popularity of design’ – overuse of the word ’design’ (‘design thinking’) without understanding.
• Coordination of promotional activities on European level could be improved.
• Too much ‘preaching to the converted’ – designers talking to designers; weak reach out to the general public, small and medium enterprises and politicians.
• Lack of design sector self-criticism and self-reflection.
• Lack of dialogue with industry bodies and other creative sectors.
• No EU-wide media channels promoting the awareness of design.
Promotion & AwarenessWeaknessesStrength
Dev
elop
and
p
ublis
h D
esig
n ha
ndb
ook
/ A
BC
of
Des
ign
to
ensu
re c
omm
on
lang
uage
.
Sup
por
t cl
uste
r in
itia
tives
b
etw
een
des
ign
and
oth
er
sect
ors.
Pro
mot
e ex
por
ts
of p
rod
ucts
with
va
lue-
ad
ded
d
esig
n in
fore
ign
ma
rket
s.
Org
ani
se/s
upp
ort
exhi
biti
ons
of
Eur
opea
n d
esig
n.
Rec
ogni
ze B
ED
A’s
ro
le a
s of
ficia
l E
urop
ean
Des
ign
Am
ba
ssa
dor
.
Pro
mot
e ne
w
colla
bor
ativ
e a
nd
mul
tidis
cip
lina
ry
bus
ines
s m
odel
s.
Intr
oduc
e d
esig
n cr
iteria
in
bus
ines
s a
wa
rds
com
pet
ition
s.
SH
OR
T-TE
RM
LO
NG
-TE
RM
LOW PRIORITY HIGH PRIORITY D
evel
op E
urop
ean
des
ign
aw
ard
sch
eme,
d
iffer
ent
from
exi
stin
g na
tiona
l aw
ard
s a
nd
with
incr
ease
d fo
cuse
d
on p
ublic
sec
tor
des
ign.
Imp
lem
ent
aw
are
ness
-ra
isin
g ca
mp
aig
ns w
ith
pa
rtic
ula
r fo
cus
am
ong
the
act
ors
of
the
ecos
yste
m.
Cre
ate
a
“Des
igne
d
in E
urop
e”
bra
nd.
Sup
por
t re
pre
sent
atio
n of
E
urop
ean
des
ign
in p
rest
igio
us
inte
rna
tiona
l eve
nts
and
com
pet
ition
s.
Pro
mot
e E
urop
ean
des
ign
pro
duc
ts a
nd
serv
ices
in E
urop
ean
inst
itutio
ns a
nd
rep
rese
nta
tive
offic
es
ab
roa
d. [
mid
prio
rity]
Pro
mot
e d
esig
n a
s a
co
mp
etiti
ve a
dva
nta
ge
in a
mun
icip
al/
loca
l/re
gion
al d
evel
opm
ent
stra
tegi
es a
nd c
olle
ct
case
stu
die
s of
su
cces
sful
one
s.O
rga
nise
net
wor
king
ev
ents
for
seni
or
ma
nage
rs o
f the
co
mp
ani
es a
nd
des
igne
rs t
o en
cour
age
co
oper
atio
n.
Ma
rket
Eur
ope
as
a
“des
ign
cont
inen
t”,
incl
udin
g p
ossi
bili
ty
of la
unch
ing
an
inte
rna
tiona
l P
R c
am
pa
ign,
p
rogr
am
me
for
fore
ign
rep
rese
nta
tives
etc
. [m
id-
term
, mid
prio
rity]
Est
ab
lish
EU
D
esig
n M
edia
st
aff
. [m
ediu
m
to lo
ng t
erm
]
Com
mun
ica
te t
he
valu
e of
des
ign
in
Eur
ope
glob
ally
. [m
id-t
erm
, mid
p
riorit
y]
• World-renowned design universities and research centres.
• Bologna system – teaching standardization on European level.
• Erasmus initiative – students and researchers mobility.
• High quality design research (although the volume is low).
• A large number of educational institutions.
• Substantial European representation in Cumulus (over 60%).
• Diversity in education.• Big industry players engage well
with academia and research.
• Lack of design teaching form early-years education leading to lack of understanding of design in the general public.
• Ministry-led, economy-driven KPIs for universities > universities focus on quantity.
• Weak connection between smaller and medium-sized companies and design research – lack of common language/mutual misunderstanding.
• Lack of awareness and as a consequence investment in continuous professional development.
• Design disciplines remain siloed.• Outdated curricula.• Lack of clear career paths.• Arts and technology teachers
need upscaling in design.• Lack of design in programmes of
studies of other disciplines.• Not enough design students?• Practice-based design education
and apprenticeships in design need improvement.
• Vagueness of design research – what is design research? How is it useful for society?
• Other disciplines do not appreciate design research.
• No infrastructure to take up design research findings.
Education & ResearchWeaknessesStrength
Est
ab
lish
a d
esig
n ed
uca
tion
thin
k ta
nk in
volv
ing
Cum
ulus
, BE
DA
a
nd b
usin
ess
sta
keho
lder
s.
Est
ab
lish
Eur
opea
n d
esig
n a
nd in
nova
tion
rese
arc
h co
mm
unity
a
imed
at
taki
ng u
p
rese
arc
h re
sults
.
Incr
ease
pro
visi
on
of c
ontin
uing
ed
uca
tion
for
des
ign
pro
fess
iona
ls a
nd
pro
vid
e co
ntin
uing
ed
uca
tion
of
tea
cher
s of
des
ign-
rela
ted
sub
ject
s.
Con
duc
t re
sea
rch
on
des
ign
sect
or, d
esig
n us
e in
bus
ines
ses
and
m
easu
re t
he e
cono
mic
im
pa
ct o
f des
ign
and
its
rol
e a
long
sid
e ot
her
inta
ngib
le a
sset
s in
va
lue
crea
tion.
Str
engt
hen
des
ign
rese
arc
h a
nd im
pro
ve
the
ap
plic
atio
n of
re
sea
rch
resu
lts
imp
orta
nt g
row
th
sect
ors.
SH
OR
T-TE
RM
LO
NG
-TE
RM
LOW PRIORITY HIGH PRIORITY R
edes
ign
EU
fund
ing
for
des
ign-
driv
en in
nova
tion:
• E
sta
blis
h d
edic
ate
d
des
ign
rese
arc
h p
rogr
am
me,
• C
onne
ct d
esig
n re
sea
rch
to N
AC
E c
odes
to
imp
rove
dire
ctio
n
Use
bot
tom
-up
a
pp
roa
ch t
o cr
eate
a
syst
em o
f occ
upa
tiona
l st
and
ard
s/p
rofe
ssio
nal
qua
lific
atio
ns fo
r d
esig
ners
and
cle
ar
care
er p
ath
s.
Cre
ate
new
ex
cha
nge
form
ats
a
nd p
rogr
am
mes
fo
r E
urop
ean
stud
ents
. [m
id
prio
rity]
Enh
anc
e st
uden
ts’
inte
rdis
cip
lina
ry
inno
vatio
n sk
ills
– b
rea
k d
own
silo
es in
d
esig
n ed
uca
tion.
Eva
lua
te c
urre
nt d
esig
n re
sea
rch
and
inno
vatio
n p
rogr
am
mes
for
SM
Es,
id
entif
y ga
ps,
cre
ate
a
new
gen
era
tion
of d
esig
n p
rogr
am
mes
for
SM
Es.
Iden
tify
cros
sove
rs a
nd
ap
ply
des
ign
met
hod
s in
mul
tidis
cip
lina
ry
rese
arc
h a
nd in
nova
tion
pro
gra
mm
es t
hat
ad
dre
ss c
omp
lex
cha
lleng
es.
Dev
elop
inte
rna
tiona
lly
com
pet
itive
, ind
ustr
y-fo
cuse
d, t
wo
yea
r d
octo
ral p
rogr
am
me
in
des
ign.
Con
duc
t co
ntin
uous
a
nd v
isua
l ma
pp
ing
of d
esig
n ed
uca
tion
pro
gra
mm
es in
stu
dy
pro
gra
mm
es a
t a
ll le
vels
, a
nd p
rom
ote
incl
usio
n of
d
esig
n co
nten
t in
va
rious
ed
uca
tion
pro
gra
mm
es.
[mid
-ter
m, m
id p
riorit
y]
Incr
ease
suc
cess
ra
te o
f des
ign-
driv
en
pro
ject
s p
rop
osa
ls
for
EU
’s r
esea
rch
and
in
nova
tion
fund
ing.
[m
ediu
m t
o lo
ng t
erm
]
Incr
ease
des
ign
liter
acy
thr
ough
ea
rly
child
hood
ed
uca
tion.
Dev
elop
tea
chin
g p
rogr
am
mes
and
m
ate
rials
/ in
clud
e a
nd p
rom
ote
des
ign
educ
atio
n in
prim
ary
a
nd s
econ
da
ry
educ
atio
n.
Div
ersi
fy d
esig
n ed
uca
tion.
Dev
elop
des
ign
educ
atio
n p
rogr
am
mes
for
all
– va
rious
gro
ups
at
all
sta
ges
of li
fe.
Rev
iew
the
ed
uca
tiona
l of
ferin
gs fo
r d
esig
n co
urse
s to
ens
ure
tha
t th
ey a
re fi
t fo
r p
urp
ose
and
ref
lect
the
ca
reer
op
por
tuni
ties
tha
t no
w
exis
t fo
r gr
ad
uate
s in
new
a
nd e
mer
ging
are
as.
• Design sector is an important driver of non-technological innovation.
• Facilitates digital transformation and cultural changes.
• Design-oriented businesses have increased competitiveness and exports (EPO report).
• “Mission-oriented” sector – strongly emotionally engaged with the job [downside – may be too idealistic].
• Connects disciplines, facilitates open and agile methods.
• Analytical and evidence-based thinking for creative solutions.
• User-centred, visual, iterative, breaking down complexity.
• Connects strategy and creativity.
• Lack of recognition for design profession.
• Lack of comparable metrics on sector size and economic impact.
• Many small businesses lacking strong voice – weak representation, not able to convey value of design.
• Lack of self-identification as a profession/trade/industry (vs. architects, lawyers, doctors etc.).
• Weak professional identity, weak sense of community, shared values and ethics.
• Lack of external understanding of a profession – designer-celebrities vs. invisible in-house designers.
• ‘Everyone can be a designer’• Design associations are small, lack
funding and are under pressures of changes in the industry and way of working.
• Lack of influencers/lobbyists.• Lack of broad trade/business
expertise among designers.• Designers don’t want to be
organized.
Design SectorWeaknessesStrength
Imp
rove
b
usin
ess
skill
s of
des
ign
entr
epre
neur
s.
Pro
mot
e ro
le o
f d
esig
ner,
imp
lem
ent
act
ions
rec
ogni
sing
w
ork
of d
esig
ners
a
nd e
nha
ncin
g th
e st
atu
s of
des
igne
r.
Con
duc
t re
sea
rch
on
des
ign
sect
or, d
esig
n us
e in
bus
ines
ses
and
mea
sure
th
e ec
onom
ic im
pa
ct
of d
esig
n a
nd it
s ro
le
alo
ngsi
de
othe
r in
tang
ible
a
sset
s in
va
lue
crea
tion
and
pro
mot
e th
e va
lue
of
des
ign
sect
or.
Est
ab
lish
pa
rtne
rshi
ps
bet
wee
n le
ad
ing
com
pa
nies
and
cr
eativ
e d
esig
ners
/d
esig
n a
genc
ies
SH
OR
T-TE
RM
LO
NG
-TE
RM
LOW PRIORITY HIGH PRIORITY
Cre
ate
acc
eler
ato
r p
rogr
am
me
for
des
ign
bus
ines
ses.
Initi
ate
a d
ialo
gue
on t
he fu
ture
of t
he
lab
our
ma
rket
with
in
des
ign
Incr
ease
sca
le a
nd
com
pet
itive
ness
of d
esig
n se
ctor
- d
evel
op a
coh
eren
t a
nd c
onso
lida
ted
mec
hani
sm
for
rep
rese
nta
tion
of t
he
vario
us d
esig
n sp
ecia
lisa
tions
a
nd s
upp
ort
netw
orki
ng a
nd
colla
bor
atio
n a
ctiv
ities
acr
oss
des
ign
bus
ines
ses.
Tax
ded
uctio
n fo
r co
mm
erci
al d
esig
n/in
nova
tion
inve
stm
ents
by
bus
ines
ses
> re
def
ine
des
ign
as
pa
rt o
f res
earc
h a
nd d
evel
opm
ent.
Str
engt
hen
des
igne
rs
voic
e a
nd e
nha
nce
thei
r ca
pa
city
for
conv
eyin
g th
e m
essa
ge o
n th
e va
lue
of d
esig
n.
Imp
rove
des
ign
ma
nage
men
t ed
uca
tion.
Att
ract
and
faci
lita
te
inve
stm
ent
in d
esig
n b
usin
esse
s [m
id-
term
, mid
prio
rity]
Intr
oduc
e in
cent
ives
for
cultu
re c
hang
e th
roug
h d
esig
n in
bus
ines
ses.
Tax
ince
ntiv
es
for
des
ign
sect
or.
Str
engt
hen
pro
fess
iona
l id
entif
ica
tion
of t
he
sect
or; e
nha
nce
cohe
sive
ness
of
pro
fess
iona
l des
ign
com
mun
ity.
Dev
elop
men
t a
nd
imp
lem
enta
tion
of t
he
qua
lity
com
plia
nce
syst
em fo
r d
esig
n –
pro
tect
the
‘des
igne
r’ tit
le a
s q
ualif
ied
p
rofe
ssio
n.
Pro
mot
e fe
ma
les
in le
ad
ing
des
ign
role
s.
• Possibilities to mobilise Member States and their regions through a cascade effect from European policy and institutions.
• There is EU data on design and good stories.
• Design can contribute to solving European societal challenges priorities.
• The EU Policy Lab has ‘design for policy’ as a competence.
• 2010 Innovation Union > 2013 Action plan for design-driven innovation in Europe.
• Distinctions between ‘design in policy’ and ‘design for policy’.
• Design link in key EU strategies.• Opportunities for design in Horizon
Europe.• EU IPO – European design
protection authority.• DGs open to discuss design.
• Lack of awareness of design for public sector transformation in EU institutions.
• Lack of culture of design cascading to national, regional and local levels.
• Gap between citizens and EU decision-making processes.
• Lack of shared language on design.
• Complexity in communicating design (de-mystifying design).
• Lack of design representation in innovation committees.
• Perception of lack of body of evidence of design impact.
• Poor knowledge and know-how to use design in public sector – procurement problems in commissioning design – how designers are hired and involved in bids and tenders?
• No community of practice of designers in public sector.
• Design perception connected to patents, IPs and technology.
Public Sector, Government & PolicyWeaknessesStrength
Sp
rea
d t
he p
ract
ice
of
mul
tidis
cip
lina
ry d
esig
n p
olic
y la
bs,
pra
ctic
ing
co-
des
ign
of p
ublic
pol
icie
s a
nd s
ervi
ces
with
citi
zens
a
cros
s E
urop
e.
Inve
stig
ate
the
ne
ed t
o up
da
te t
he
pro
tect
ion
of t
he
inte
llect
ual p
rop
erty
rig
hts
for
des
ign.
BE
DA
to
iden
tify
natio
nal c
onta
ct
poi
nts
for
des
ign
stra
tegy
and
in
fluen
ce m
emb
er
sta
tes’
leve
l.
Faci
lita
te c
ontin
uous
d
ialo
gue
am
ong
the
key
sta
keho
lder
s of
des
ign-
driv
en in
nova
tion
pol
icy.
SH
OR
T-TE
RM
LO
NG
-TE
RM
LOW PRIORITY HIGH PRIORITY
Enc
oura
ge t
he u
se
of s
tra
tegi
c d
esig
n w
hen
seek
ing
solu
tions
for
ma
jor
soci
eta
l cha
lleng
es.
Use
the
EU
str
uctu
ral
fund
s to
str
engt
hen
colla
bor
atio
n b
etw
een
elem
ents
of
the
des
ign
ecos
yste
m.
Cre
ate
an
ord
erly
lega
l fr
am
ewor
k fo
r d
esig
n th
at
stre
ngth
ens
und
erst
and
ing
and
use
of d
esig
n (e
.g.
des
ign
inte
gra
ted
in le
gal
bill
s a
nd r
egul
atio
ns) a
nd
imp
lem
enta
tion
of d
esig
n st
rate
gy.
Def
ine
prio
ritie
s fo
r d
esig
n on
na
tiona
l le
vel a
nd in
clud
e it
in d
iffer
ent
are
as
of
pub
lic in
terv
entio
n.
Tra
in d
esig
ners
in
pol
icy-
ma
king
p
roce
sses
and
in
clud
e th
em in
p
olic
y te
am
s.
Ad
voca
te d
esig
n’s
role
in in
nova
tion
to
pol
icy-
ma
kers
.
Rev
iew
pub
lic
pro
cure
men
t p
roce
ss t
o en
sure
a
cces
s to
inno
vativ
e d
esig
n.
Col
lect
sto
ries
of g
ood
pra
ctic
e a
nd e
vid
ence
.
Bui
ld t
he c
ap
aci
ty
of p
ublic
sec
tor
ad
min
istr
ato
rs
to u
se d
esig
n m
etho
ds.
On
natio
nal l
evel
, lo
bby
des
ign
com
pet
ence
and
th
e ut
ilisa
tion
of
des
ign
in t
he p
ublic
se
ctor
thr
ough
EU
st
ruct
ura
l fun
ds.
Pro
mot
e d
esig
n a
s a
com
pet
itive
a
dva
nta
ge
in m
unic
ipa
l/lo
cal/
regi
ona
l d
evel
opm
ent
stra
tegi
es.
Pro
mot
e p
eer
lea
rnin
g a
nd c
oop
era
tion
am
ong
pub
lic s
ecto
r a
ctor
s lo
okin
g fo
r d
esig
n-d
riven
sol
utio
ns
– m
ap
the
act
ors
and
b
uild
com
mun
ity o
f p
ract
ice.
Bui
ld s
hare
d
lang
uage
[m
id-t
erm
, mid
p
riorit
y]