behavioral health link 2010
DESCRIPTION
The Georgia Crisis & Access Line has been featured in Business Week and State News and has been honored by SAMHSA, NAMI\’s Grading the States Report, NASMHPD, CARF\’s Promising Practices, the Council of State Governments 2008 Innovation Award, and a finalist for the Harvard 2009 Innovations in American Government Award.TRANSCRIPT
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Georgia Crisis & Access Line (GCAL)
David W. Covington, LPC, MBA, COO & Chief Executive Officer (2002-2009)
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200916 Ideas for Improving Government Services Crisis & Access Line, State of Georgia (June 2009)
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NAMI2009
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“Brag & Steal” Session
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Since 2002 Since 2002
Since 2007
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The most important processes in behavioral health organizations depend on people. Automating interactions
among these caring professionals can dramatically improve how the process of the services functions, increase its
efficiency and lower its error rate. Using software and business solutions that support this human workflow optimize positive
outcomes, which maximize recovery and resiliency.
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We have introduced a new generation crisis
center utilizing individualized software
solutions that empower our direct staff,
supervisors, managers, funding agencies and
those who utilize our crisis services. A suite of
specially designed applications provide real-
time “actionable intelligence,” as well as
coaching, prompts and a wealth of information at
your fingertips.
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With the stigma that goes with mental illness in our society, even today, it is hard to make that first step to pick
up the ‘400-pound’ phone. The Georgia Crisis & Access Line works to make accessibility of care as easy as
possible.
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These high-tech solutions empower staff to provide faster, friendlier and easier services. Our supervisors use support tools to verify quality and improve speed. We report these outcomes, and see transparency as critical in operating as a good steward
of public funds.
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COMMISSIONER FRANK BERRYGEORGIA DEPARTMENT OF BEHAVIORAL HEALTH AND
DEVELOPMENTAL DISABILITIES
State of Georgia Government
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