behavioral interviewing - using company culture and values to make or break a hire
DESCRIPTION
TRANSCRIPT
Joe SommersPresident
See Clearly Consulting“Engage – Develop – Optimize”
Behavioral InterviewingUsing Company Culture and Values
to Make or Break a Hire (And ‘Get a Grip’ with Your Hiring Managers!)
1
DFW TRN December 6, 2011
See Clearly Consulting“Engage – Develop – Optimize”
See Clearly Consulting“Engage – Develop – Optimize”
““Applicants are learning more aboutApplicants are learning more aboutgetting a job than interviewers are getting a job than interviewers are learning about hiring.” learning about hiring.”
EMA EMA
ReporterReporter
See Clearly Consulting“Engage – Develop – Optimize”
444
What is Behavioral Interviewing?
Past behavior is the best predictor of future performance
Past attitude is the best predictor of future attitude!
See Clearly Consulting“Engage – Develop – Optimize”
555
What is Behavioral Interviewing?
A process to identify a candidate’s actual behaviors and choices
A strategy to uncover behavior specifics in important success situations
A means to assess a candidate’s competencies and values against company values and culture
See Clearly Consulting“Engage – Develop – Optimize”
666
Comparison of BI to Traditional Interviewing
Behavioral is based on facts
The facts relate to actual behavior
Behavioral can substantiate your gut feel
Behaviors uncovered are likely to be used again
In traditional interviews - opinions often exaggerated
Behavioral Interviewing has little or no adverse EEO
See Clearly Consulting“Engage – Develop – Optimize”
7
To organize the world's information and make it universally accessible and useful.
To serve the needs of the communities in which 7-Eleven® stores operate.
Dedicated to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
See Clearly Consulting“Engage – Develop – Optimize”
888
What are Competencies?
Characteristics - related to outstanding performance
What superior performers will more likely do, more often, and more completely
Knowledge, skills, abilities, attitude, values - & EI
Generic & relevant, effective for a variety of tasks
See Clearly Consulting“Engage – Develop – Optimize”
Common Core Competency Examples
Effective Communication
Team Work Leadership Achieving Results Customer Service Innovation
Adaptable Commitment Problem Solving Forward Thinking Coaching/Mentoring Quick Study Stewardship
See Clearly Consulting“Engage – Develop – Optimize”
Defining Critical Competencies
The “Discovery Meeting”
See Clearly Consulting“Engage – Develop – Optimize”
Defining Critical Competencies
“How would you evaluate a person in this role as a ‘top performer’ a year from now?”
Can Do
Will DoHow Fit
See Clearly Consulting“Engage – Develop – Optimize”
Defining the Process
1. Company Values
2. Critical job analysis
3. Competencies / values defined
4. Standard lead questions
5. Discretionary probing
6. Taking notes
7. Rating and selection
Four Keys to Success
1.Knowing where you’re going
See Clearly Consulting“Engage – Develop – Optimize”
131313
Getting Started
Commitment
Create the process & tools
Training, training, training – and practice!
Just do it – even small steps can make a difference
Four Keys to Success
1.Knowing where you’re going
See Clearly Consulting“Engage – Develop – Optimize”
141414
Making the Process Work
Utilize the tools and techniques – ‘seek professional help’
Your managers become sleuths
Peal away the layers
Identify the ‘high performers’ and drive business!
Four Keys to Success
1.Knowing where you’re going
See Clearly Consulting“Engage – Develop – Optimize”
151515
Question a Candidate About Attention to Detail
How do you like working with very detailed tasks?
Describe the last project in which you had to make sense out of a mass of complex or difficult information.
How would you approach a task that involved really detailed information?
Four Keys to Success
1.Knowing where you’re going 2. Is the candidate talking past tense?
See Clearly Consulting“Engage – Develop – Optimize”
Competency Example
Detail OrientedDetail Oriented Expresses concern that things be done right, thoroughly, and preciselyExpresses concern that things be done right, thoroughly, and precisely Provides accurate information in a usable form on a timely basisProvides accurate information in a usable form on a timely basis Captures important details in messages or communication for future referenceCaptures important details in messages or communication for future reference Completes all documents according to procedures and standardsCompletes all documents according to procedures and standards Develops appropriate systems/procedures to manage informationDevelops appropriate systems/procedures to manage information
““Describe a recent project when you had to make sense out of a mass of Describe a recent project when you had to make sense out of a mass of complex or difficult information.”complex or difficult information.”
““Give me an example when you developed a set of procedures or standards Give me an example when you developed a set of procedures or standards to assist in managing some critical information.”to assist in managing some critical information.”
See Clearly Consulting“Engage – Develop – Optimize”
The CSI Approach
Listen for the clues Key event Points of interest
Situation Task Action Result
Probe, then probe again Role Beginning Next steps Do, Say, Example Think, feel
Four Keys to Success
1. Knowing where you’re going 2. Is the candidate talking past tense?3. The success is in the details
See Clearly Consulting“Engage – Develop – Optimize”
Four Keys to Success
Knowing where you’re going
Is the candidate talking past tense?
The success is in the details
A fair and consistent evaluation
See Clearly Consulting“Engage – Develop – Optimize”
Coaching Your Candidates
Interests +Abilities = Strengths
Key Accomplishments
Story telling
Solve the manager’s problem / challenge
See Clearly Consulting“Engage – Develop – Optimize”
20
Core Competencies (Values) Accountability Customer Service Effective Communication Integrity/Ethics Winning Attitude
“Focused on our Employees' Success”
See Clearly Consulting“Engage – Develop – Optimize”
21
Recruiting & Selection Employee Development Succession Planning Retention Culture Building (examples)
“Best Places to Work in Rhode Island” third consecutive year!”
See Clearly Consulting“Engage – Develop – Optimize”
22
Ericsson TelecommunicationsEricsson Telecommunications
Competency-based Hiring, Evaluations, and Development
Human Competence Communication Creativity Leading Change Teambuilding Decision Making
Business Competence Customer Orientation Entrepreneurship Finance Strategic Thinking Operational Dev.
Technical/Professional Competence
Specific to role Planning/Organization Project Management
Individual Capacities Self Esteem Results Oriented Intellectual Ability
See Clearly Consulting“Engage – Develop – Optimize”
23
Where are you going?
23See Clearly Consulting
“Engage – Develop – Optimize”
See Clearly Consulting“Engage – Develop – Optimize”
Thank You!
Joe SommersPresident
See Clearly Consulting“Engage – Develop – Optimize”
www.linkedin.com/in/joesommers