Behavioural Reporting

The Positive Mechanisms

Glenn Pinsent

Global Manager HSE

Bristow Group

The Company• Bristow Group – Operator of rotary and fixed wing aircraft

worldwide

• Who does the Company serve?

– commercial passenger transport

• Rotary to Oil & Gas installations

• Search and Rescue by helicopter

• Fixed Wing commercial passenger transport

• High risk profile in operations – Aviation Risk ProfileSearch and rescue added risk profile

The VisionOur safety vision is where we want to go:

Target Zero

Zero accidents

Zero harm to people

Zero harm to the environment

We aim for zero because safety is a core value: Safety is first!

To Achieve We Need

Information, Support

& a Positive

Developed Culture

Behavioural Reporting• Historical perspective

- System first introduced in 2005 to identify hazards- Expanded in 2012 to include behavioural reporting

• Multi cultural system one system global application- Words used for descriptions- Words in listings incorporating widest choices- Simple in application and easily understood

• Works for physical hazards as well as behaviours- One form reports both, simultaneously if required

• Enables praise to be provided - Essential for a balanced use of the reporting process

Why do people behaviours fit in the system?

• Focus is on behaviour to confirm where hazards are generated

- Human behaviours causation to 90%+ of accident events

- Complacency, accepting circumstances without challenge

- Situational awareness limiting action

- Ignoring hazards, not seen as a threat

• Why positively consider behaviour?

- Give confidence to act and challenge a situation

- Positive immediate response to enable correction from the challenge

- Submission of reports even if no discussion takes place

- Corrective action is initiated immediately

- Reports submitted formulated for trending analysis

Behavioural Measurements & Method• What is measured?

- What people do that could cause an accident event

- Hazards in the workplace that could generate an accident event

• How is it done?

- Everyone trained to see hazardous

event developing

- Challenge the situation

- Have a discussion immediately

- Agreeing actions to correct the situation

- Risk assessing the event potential

- Completing a report

Strategic Approach – Looking to the Future

• Set objectives for system – based on risk profile centred on own Safety Management System

• Commitment to reduce accident events and consequent injuries

• Improve performance by employees able to participate in identifying deviation from unacceptable environmental or safety behaviours

• Opportunity to reinforce safe behaviours

• Ability to control & manage accident causation

• Continuous improvement by reducing accident

events

• Enhance safety in the workplace

• Reduced number of injured workers

Strategic Approach - Confirm what is measured

Align what is measured within accident reporting systems

Proactive actions towards positive behavioural solutions

Accident causation alignment

Injury type alignment

ImportantIncorporate a primary risk

assessment

Planning Format ConsiderationsConfirm what information, outputs and metrics are required, for input ease:

• Events selected from drop down lists

• Frequency of events from drop

down lists

• Trends of events possible

• From locations

• From regions

• Globally

Enables comparison between locations,

regions, other operators

Data Entry• Information from the observer entered to the

App. All fields can be formulated to requirements of any industry or application

• Date & Time taken from the system

• Base selected from a drop down listing

Ease of User Entry

Entries to card made by selection from drop down box or

free text

Approach to Workforce & Workflows

• Confirm reporting activity & methods

- Cards written by submitter - how entered to database?

- Computers direct to database

- Smartphones & tablets direct to database

• Talk to programmers they have the input & output ideas

• Design the input system for flexibility

• Test the system

• Train users:

- User training at induction 20 minutes

- Card managers 40 minutes

- Administrators per site location or region 60 minutes

Drop Down ListsBehaviour Observed:

The drop down list is not all inclusive, but a starting point for input ideas.

Inconsiderate to Colleagues & OthersWorking in Congested or Confined AreasWorking Alone in an Unsafe MannerMovement through HeightWorking without Necessary PPEMoving Heavy LoadsWorking at HeightMovement Between Locations in & Around BaseUse of Machinery & EquipmentOperating Vehicles or Equipment with Known FaultsNon Adherence to Procedures for Safe WorkingTaking Task ShortcutsNo Communication of Known HazardsNo Communication of Discovered HazardsUsing Energy Sources in HangarUsing Energy Sources in OfficeUsing Energy Sources on Ramp, Dispersal, Pads or ApronHigh Standards of Housekeeping not MaintainedUsing Equipment or Tools for the Wrong TaskDriving Motor VehiclesPoor Control of Tugs, Carts or TractorsActions Moving AircraftWorking in Congested or Confined Areas

Drop Down ListsHazards Observed: The drop down list is not all inclusive, but a starting point for input ideas

Work Environment HazardsLighting InadequacyTemperature Uncontrolled, hot/coldConfined Spaces EgressVentilationNoise ExcessiveVibration ExcessiveLeakage or SpillageInsufficient Space for TaskLimited Maintenance of Facilities

Work Methods HazardsManual HandlingInappropriate PostureRepetitive Movements

Plant and Equipment Hazards (Including Non-powered Plant and Hand Tools)Materials and Substance HazardsHealth HazardsHazards by contact

Free Text Questions Asked

Additional boxes for free text entries

• Positive Feedback following conversations, or, Corrections probabilities from observation

• Behavioural Changes Agreed (If conversation takes place):

• Further Actions Proposed:

The Risk Assessment

Rate how you would consider the extent of the consequences of an accident that could have resulted had you not intervened, rate the potential you observed. Click the bullet to the right, only one may be selected.

Accepted that a resulting accident would have minor consequences resulting in first aid only without any lost time or loss of assets but is an area for continuous improvement.

The potential for injuries which may generate medical treatment or in extreme cases lost workdays. The behaviours should be monitored due to the risk and could be reduced further by appropriate controls.

The potential is serious with the expectation lost time injury would result and in extreme circumstances a single or multiple fatalities. Behaviours must be modified due to risk and further controls must be in place to reduce risk.

No risk level assigned.

Feedback

• Card submitters need to know what action is taken

• Can be easily given electronically by default responses

• Actions for closure are provided or next stages highlighted

• Alerts can be formulated and circulated

• Action on red risks is immediately available for action

• Regular outputs based on an easily interpreted dashboard

• Localised commentary based on information from the dashboards

ReportingTop 3 Global Accident/Risk Categories based on card submissions

Headlines

• Slip Trips and Fall remains the Top Accident Potential Category

- 30% of trip hazards entered in FOCUS relate to poor housekeeping; unattended rubbish, unkempt rugs

& flooring & poor cable management are the top hazards identified

- 20% of hazards identified relate to water; rain water ingress from unmaintained roofs and doors, faulty

equipment such as fridges, air conditioning units and water dispensers

- 10% of hazards identified referred to hydraulic fluid, oil or other lubricant being spilled or leaked onto

the hangar / work area floor

- The remainder of hazards identified refer to poor lighting, condition of steps / stairs and poor drainage

coverings

We can all play a part in addressing these hazards and preventing injury

Trip or Fall on same level

66 Cards submitted (17% of total)

Africa (17): GOM (17): USASAR (2): Trinidad (6) UK O&G (4) Australia (3)

Corp (2)

Example of Hazards Identified during September:

• Hydraulic fluid from jacks was found on the hangar floor

• emergency exit point - the fire alarm went off. I noticed the back side down

the stairs was wet and flooding slowly, so it occurred to me in the event of a

real fire, people will have issues having to evacuate in the rain. The floor

was wet, with flood at the bottom meaning people will have to slow down,

watch steps during evacuation hence slowly others down.

Trip or Fall on Same Level 17% Contact or Exposure with Harmful Substance or Agent 14%Fall from Height 10%

Flight Issue 9%

Struck against or by a Moving or Flying Object 9%

Exposure to Fire or Explosion 6%Impact with Motor Vehicle or propelled cart 6%

Contact with Electrical Energy 5%

Fatigue 5%Impact with Fixed or Stationary Object 5%

Lifting, Moving or Carrying an Object 5%Trapped Against or by an Object 4%

Contact with Moving Machinery 3%Entanglement (Contact with Moving Parts of Machine) 2%

Drowning or Asphyxiation due to Confined Space 1%Injured by an Animal including Insect or other Bites 1%

Act of Workplace Violence or Harassment 1%

FY19 YTD % of Accident Potential

Categories of FOCUS card submissions

Contact or Exposure to Harmful Substance

54 Cards submitted (14% of total)

GOM (21): Africa (4): USA SAR (9): Trinidad (2): UK O&G (3) Norway (1)

Example of Hazards Identified during September:

• Flammable/Chemical Storage - A bottle of 5606 was found in the flammable

cabinet without an expiration date. - Expired Dapco 3300 silicone adhesive

was found in the flammable cabinet -Unmarked substance was found

Fall from Height

38 Cards submitted (9% of total)

GOM (7): Trinidad (3): Australia (2): Norway (1) Africa (7) UK O&G (1)

USASAR (1): Guyana (1)

Example of Hazards Identified during September:

• I noticed an engineer working at height on a step ladder seemingly without

head protection on Stand 19 on G-CERY. I noticed earlier that a colleague

was holding the ladder, but observed at 1550 there was no one holding the

ladder while engineer was leaning over the aircraft. I felt this had potential for

injury.

During August a total of 119 potential hazards were submitted through FOCUS card submission

Hazard Categories – Reporting Nature of Accident Category

xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx xxxxxx

FY19

Current month (Cumulative FY) Group Cumulative Total

Contact with Moving Machinery 1 1 1 6 1 3 2 12

Struck by Moving or Flying Object 1 4 1 15 4 2 5 2 30

Impact with Motor Vehicles or propelled cart 1 4 5 5 1 4 2 20

Impact with Fixed or Stationary Object 4 1 5 1 1 1 12

Lifting, Moving or Carrying an Object 4 2 1 3 3 5 1 4 1 19

Slip, Trip or Fall on Same Level 3 1 5 3 22 4 21 6 2 59

Fall from Height 2 2 4 14 2 9 5 1 33

Trapped Against or by an Object 1 2 10 3 2 3 17

Drowning or Asphyxiation 1 1 1 1 3

Contact or Exposure Harmful Substance 3 5 35 2 6 1 3 1 48

Exposure to Heat, Fire or Explosion 1 1 2 1 5 3 11 1 2 22

Contact with Electrical Energy 1 4 7 3 7 19

Injured by an Animal 1 2 3

Act of Violence 2 2

Entanglement 4 2 6

Any other Accident 0

Flight Issue 2 3 2 10 2 6 2 6 1 26

Fatigue 2 3 5 2 5 1 16

FY19 CUMULATIVE TOTAL4 26 1 20 3 8 19 136 18 96 13 51 0 6 0 4 347

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Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar

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Bristow Group FOCUS Card Submission Rate FY18 Rate

FY19 RateFY 19 Sig 7 Rate

050

100150200250300350400450500

Australia Corp Norway UK O&G UK SAR GOM TRINIDAD Africa

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FOCUS Submission Rate by AOC FY19 YTD

Sig 7 Rate Non Sig 7 Rate

Value of System Outputs

• Employee ownership & intrinsically, immediately productive

• Primary risk assessment of the hazards resulting from behaviours or perceived severity of possible event

• Causation concerns can be addressed early, changes made on reliable data

• Procedures can be reviewed with positive culture confirmed

• Corrective measures can be immediately introduced

Conclusions & Action Plan

• Make it easy

• Make it electronic

• Provide feedback at each stage

• Enable user input on efficiency of the system

• Ensure reports go to users and are

graphic rather than text

• Act on red risk ratings immediately

• Confirm positive findings

• Review system regularly

• Look for and predict trends

Questions?