being a catalyst for community-based collaboration
Post on 17-Oct-2014
580 views
DESCRIPTION
"Being a Catalyst for Community-Based Collaboration" was presented by Dr. Gary Mangiofico during the 2012 Innovation in Healthcare Conference.TRANSCRIPT
Being a Catalyst for Community-based
Collaboration
The Compassion of Hospitality
The Presence of Association
The Giving of Gifts
Three Universal Properties of Powerful and Competent Collaborations
Why is it so difficult to
build collaborations
and lead change in complex
environments?
We want to see with what has organized our perceptions historically:
Through our mental models, in other words, we use our past to make sense of our present in an effort to predict and control the future…..
◦Bounded Rationality: The Penchant to find Best-Fit vs. Optimal
Solution
◦Sense-Making: The maps we construct to make sense
◦Social Construction: Collective effort to reduce to level of
manageable understanding
Forming our Mental Models
Who we are MattersMoments of Magnified Meaning Making:Our Mental Models at Work
Creating a shift in our mental models:
◦To People are unfinished works of progress, not problems to be fixed
◦To a belief in the social fabric
◦To associational life as central
◦To a focus on citizens
◦To a focus on Gifts and Possibility
Building Community Collaborative
Gift Mindedness
Think about when you’re at your best, what are the unique skills and knowledge you have?
What is the gift you’re here to bring in to the world? (Clue: It surprises you when others tell you about it).
Gift Mindedness
Process and Fundamentals
The Action of Change:New Possibilities
Force Field Analysis:
PresentSituation
DesiredSituation
(goal)
Resistance
Time
Strategies to achieve change
Transitional Period
Forces for ChangeForces for Maintaining The Status Quo
Take Stock of the Situation
Cultural Change for a
Community-based Collaboration
The culture of the group can be defined as:
A pattern of shared basic assumptions that the group has learned as it solved problems of external adaptation and internal integration, that has worked well enough to be considered valid and, therefore, to be taught to new members as the correct way to perceive, and feel in relation to those problems.
Organization Culture and Leadership, Edgar H. Schein, 1992
Gaining Support for Creating a Community Collaborative: The Underlying Change Process
Address stakeholders’ cultural support for change (values, attitudes, beliefs, norms)
Arouse attention, need, support for change (induce anxiety)
Develop desire for change (acknowledge benefits, negatives)
Use group members / composition of group to elicit support
Use informal community network (constructive gossip)
Overcome objections to change Resolve problems and difficulties as they arise
In the most successful efforts, people move through complicated stages in which they:
Create a sense of urgency and call to action Put together a strong enough team to direct the
process Create an appropriate vision Communicate that new vision broadly Empower stakeholders to act on the vision Produce sufficient short-term results to give their
efforts credibility and to disempower the cynics Build momentum and use that momentum to tackle
the tougher change problems Anchor the new behavior in the collaborative’s
culture
Have a well-defined goal that is clearly understood and communicated
Pay attention to its impact on stakeholders at all levels, Develop an integrated process and content change plan Recognize how much and what type of training is
required Recognize that there may be additional workload during
the transition, and new responsibilities after implementation
Determine the impact on resources, financial and otherwise
Avoid underestimating the impact of your plan
Planning for Collaborative:
Provide a clear vision and objectives that enable responsiveness at the local level
Focus on disadvantages of the present situation (if applicable)
Provide a plan with milestones Be consistent in messages, actions, and
rewards for desired behaviors Celebrate success
People need: Purpose, Picture, Plan, and Part
Understand the underlying issues
Build understanding, before seeking commitment
Confront the reality: It Is What It Is!
What’s the information/ data that supports your call to action?
Establish the “cost” of not changing!
Seeking to understand the challenges of Place Based Community Innovation
Define “Dialogues/Conversations” as the
Plans of Action
Initiate and convene conversations that shift people’s experience, which occurs through the way people are brought together and the nature of the questions/conversations that engage them.
The Conversations will build The Plan
From Plans to Action
Associational Life
What can this group create together, that you cannot create alone?
What are the possibilities that exist for you and your agency by your being here?
What declaration of Possibility can you make that has the power of to transform and inspire you?
What are the crossroads you’re at regarding a collaborative effort?
I am the possibility of _________________!
Two Additional Dialogues
The Action of Change
How valuable do we believe this approach to be?
How much risk are we willing to take? How participative do you plan to be? To what extent are you invested in the well-
being of the whole? What is the story we plan to create? What is the payoff for creating this new
story? What is the attachment to creating this new
future?
Conversation of Ownership
Adapted from Block, 2008
What promises am I willing to make? What measures have meaning for me? What price am I willing to pay? What is the cost to others for keeping or
failing my commitments? What is the risk that is a major shift for me? What is the promise I’m postponing?
Conversation of Commitment
What is your commitment in being here, what is it you will commit to while you’re here?
Primary Question for the Commitment Dialogue:
Key Questions for Ongoing Collaboration (Shaw, 2002)
What kind of sense are we making together?
What are we coming to talk about as we converse?
How are we shifting our understanding of what we are engaged in?
What kind of enterprise are we shaping?
Key Questions(Mangiofico, 2009)
What haven’t you discussed that if it were to happen would be a game changer?
What probabilities occur around this?
What is the capacity for flexibility and adaptability for emergent phenomenon?
What is/are the commitments people are willing to act upon?
Change Management activities of respondents with very good or excellent results
Educated others on the need for change and how the new project will operate
Built executive/ political support and sponsorship by giving presentations/holding conversations and encouraging involvement
Developed and implemented a communication plan to create awareness and commitment to the new narrative/project
Performed pilot tests and simulations
Change Management Activities of Respondents With Very Good or Excellent Results
Involved others and end users in project planning and design
Reviewed the process periodically and reinforced use of the new process
Implemented a formal change process
Clearly defined the process and process boundaries
Addressed resistance to change
Communicated and Held Ongoing Conversations!
The future is not a result of choices among alternative paths offered by the present, but a place that is created--created first in the mind and will, created next in activity.
The future is not some place we are going to, but one we are creating.”
unknown
Bridge the best of “what is” and “what might be”
Challenge the “status quo”
It should be desirable
State it in affirmative and bold terms
Fit within the architecture of possibility
Participative process
Balance the management of continuity, novelty and transition
Good Provocative Proposition
There are only two ways to live your life. One is though nothing is a miracle. The other is as though everything is a miracle.
Albert Einstein
What’s the next step you need to take that will empower you to achieve your collective dream?
How will you achieve this collective dream?
1. Create and ensure a shared vision and philosophy which encompasses the collective dreams, goals, and expectations.
2. Create, ensure and maintain a commitment to the “best” of what is possible.
3. Create and implement a comprehensive strategy to achieve the collective dream, incorporating accountability for all.
4. Continue to pursue self-reflection and growth developing insights and the requisite attitudes to achieve the envisioned collective dream.
Do you see opportunity; a future of possibilities?
Do you see a mystery?
Do you see adventure in the journey ahead?
Creating the Future:
Ah, but one’s reach should exceed one’s grasp,
Or what’s a heaven for?
Robert Browning
The Art of Possibility
Know your own mission and part in achieving the dream
Make more informed decisions, go after the information you need…don’t make your knowing based on waiting for someone else to get around to telling you
Prepare and act to make a difference every day
Achieve your own highest level of effectiveness and performance
What you can do!
Get others involved in a conversation to start doing what is necessary to achieve the dream
Build toward long-term improvement, even while doing short-term work
Lead your own individual and the organization’s change; don’t wait for someone else to do it
Communicate powerfully, especially your commitment to the journey and the dream
What you can do!
Make the transition in to new ways of doing your role
Get the most out of your own personal commitment to growth
Always remember why you started this collaborative and cue yourself each day
Know that ingenuity, plus courage, plus work equals miracles!
What you can do!
Act as though everything you do makes a difference….
If you worry that one person cannot make that big a difference, remember what Margaret Mead said,
“It is surely the only thing that ever has!”
Support a cause, don’t just do your job. Trumpet an exhilarating story. Be a generator of enthusiasm. Embrace and promote optimism.
When you say, “I Will”, with conviction, magic begins to happen.
Willy Amos
Start a crusade for an alternative Future!
“Some people look at things the way they are, and ask Why?
I dream of things that never were, and ask,
“Why Not?”
Robert Kennedy
So, I would offer this:
Keep you feet on the ground…
And, keep reaching for the stars!
And now the journey continues….