benchmarking your compliance training program · © 2015 navex global, inc. all rights reserved. ...

© 2015 NAVEX Global, Inc. All Rights Reserved.

www.navexglobal.com© 2015 NAVEX Global, Inc. All Rights Reserved.


www.navexglobal.com

Benchmarking Your Compliance Training Program

July 27, 2016




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P R E S E N T E D B Y

Vice President, Online Learning ContentNAVEX Global

Ingrid Fredeen, J.D.




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• The 2016 NAVEX Global Ethics & Compliance Training Benchmark Report

• Key Findings

o The State of Ethics and Compliance Training Today

o Persistent Program Challenges

o The Link Between Program Maturity & Results

• Key Takeaways & Recommendations

• Q&A + Additional Resources

Agenda




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The NAVEX Global Compliance Ecosystem

NAVEX Global offers a comprehensive suite of solutions that support each element of your ethics and compliance program: • Establish and Manage Policy

• Train and Engage

• Report and Resolve

• Assess and Monitor

• Expert Guidance




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• Conducted by an independent research company, collected anonymously

• 644 respondents across 20 industries

• Respondents include:

o C-Suite & Senior Executives (9%)

o Senior Managers & Directors (42%)

o Other Management (31%)

o Non-Management (18%)

• Respondents represent

o 24% Small Organizations (<500 employees)

o 32 % Medium Organizations (500-5,000 employees)

o 44% Large Organizations (5,000+ employees)

The 2016 NAVEX Global Ethics & Compliance Training Benchmark Report: Statistical Snapshot




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Conducting Ethics & Compliance Training Around The World

The 2016 NAVEX Global Ethics & Compliance Training Benchmark Report: Statistical Snapshot




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Key Findings




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K E Y F I N D I N G S

STATE OF ETHICS & COMPLIANCE TRAINING TODAY




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What is your top ethics and compliance training objective?




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Top Training Program Objective: Culture Change

Source: NAVEX Global's 2016 Ethics and Compliance Training Benchmark Report

http://www.navexglobal.com/file-download-canonical?file=/2016-ethics-compliance-training-benchmark-report.pdf&file-name=2016-ethics-compliance-training-benchmark-report.pdf




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Number of Courses by Learner Group Remains Steady




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Strong Preference for Multiple Training Formats




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Top Course Topics Remain the Same Year Over Year, With Cyber Security Gaining

Top Courses On Which Organization Will Train In The Next 2 To 3 Years:

Showing only those topics where 51% or more organizations will train on each topic.

Course Topic Percentage of Organizations Training on Each Topic (%)

Code of Conduct / Ethics 93

Workplace Harassment 76

Conflicts of Interest 76

Cyber Security / Information Security / Confidential Information

69

Speaking Up and Reporting / Anti-Retaliation 68

Gifts & Gratuities 66

Discrimination 63

Data Privacy 63

Bribery Corruption 60

Abusive Conduct / Bullying 53

Ethical Leadership / Decision Making 51

Workplace Violence 51




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Compliance Training Planning Improves Execution






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Training Budgets Stay Flat for 65% of Respondents

In the next 12 months, how do you predict your Ethics & Compliance training budget will change?






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• Organizations need to stay focused on top objectives (i.e., culture change) as they make program decisions

• Incorporate multiple formats in an E&C training program to keep it fresh and decrease learner fatigue

• Flat budgets mean doing more with less and organizations must get better at planning

• Focus on board training to improve oversight and support

Key Takeaways




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PERSISTENT PROGRAM CHALLENGES




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When considering the challenges facing your training program, which statement best reflects your progress?

When considering the challenges facing your training program, which statement best reflects your progress?

A. It feels like we are going backwards and not making progress

B. It feels like we are staying in the same place and are trying to overcome most of the challenges

C. We have progressed and overcome challenges, and are tackling new ones this year

D. We feel really good about where we are




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Top Training Challenges Persist






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Adding New Courses Top Tactic

Which of the following training activities are you currently implementing or plan to implement in the next two years?






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Tactical Changes of Note

Tactic 2015 2016 Percent Change

Adding courses to cover more risk areas

42% 51% +9%

Using micro-learning 32% 38% +6%

Deploying training on mobile 16% 19% +3%

Modernizing training to appeal to millennials

29% 32% +3%

Training executives and board members

31% 29% -2%




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12% Increase in Respondents With No Dedicated Training Budget






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Program Effectiveness Measures Tend to Be Qualitative






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• Program administrators continue to need to make the most of limited hours while trying to add content that’s relevant to their risks and training needs

• Pursuing program diversity by adding courses of various length and format, and offering mobile ready programs are increasingly common tactics

• Yet, more than a quarter of all respondents do not control their own budgets

• Compliance professionals need to take a more disciplined and metrics-driven approach

Key Takeaways




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THE LINK BETWEEN PROGRAM MATURITY & RESULTS




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How would you describe your organization’s ethics and compliance training program today?

How would you describe your organization’s ethics and compliance training program today?

A. Reactive: We address issues as they arise, but do not have a formal training plan

B. Basic: We train on basic topics only, like code of conduct and workplace harassment

C. Maturing: We have a basic plan for the year that covers a handful of topics with limited audience targeting. Our effectiveness measures are limited to completion rates and qualitative feedback

D. Advanced: We have a sophisticated multiyear training plan that covers a variety of topics assigned to specific audiences based on need and risk profile. We include live and eLearning, short-form and long-form courses. We focus on measurable training outcomes.




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Half of Respondents Report Their Training Program Is “Maturing”

Choose the option that best describes your organization’s E&C training program.






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Advanced and Maturing Programs See Greater Program Results






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Lack of Dedicated Budget Impairs Program Effectiveness






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Broad Agreement on Key Elements of a Successful Program






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Biggest Differentiator Between Advanced & Maturing Programs: Senior Leadership Support






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KEY TAKEAWAYS & RECOMMENDATIONS




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• Obtain and protect a dedicated budget for training

• Keep key program objectives front and center

• Focus on activities that will help you mature your program

o Make creating a multi-year training plan an immediate priority

o Utilize risk-based training assignments

o Use true effectiveness measures to drive program improvements

o Utilize multiple training formats and lengths

• Start identifying the factors you need to implement to move your program along the maturity curve

Key Takeaways




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Additional Ethics & Compliance Training Resources

• Online Training Tools and Thought Leadership: http://www.navexglobal.com/en-us/train-engage

o Online Training Courseware Library: www.navexglobal.com/coursewarelibrary

o Online Training Courseware Catalog: http://www.navexglobal.com/en-us/resources/online-training-courseware-catalog

o Training Video Gallery: http://www.navexglobal.com/en-us/online-training-video-gallery

o By The Numbers: Making the Case for Employee Compliance Training: www.navexglobal.com/en-us/resources/numbers-making-business-case-employee-compliance-training

o How to Create a Multiyear Compliance Training & Communications Plan in Seven Easy Steps http://www.navexglobal.com/en-us/resources/how-create-multiyear-compliance-training-communications-plan-seven-easy-steps

• More Benchmarking Resources From NAVEX Global:o 2016 Hotline Benchmark Report & Toolkit: http://www.navexglobal.com/en-us/resources/navex-globals-

2016-ethics-compliance-hotline-benchmark-report

o 2016 Policy Management Benchmark Report: http://www.navexglobal.com/en-us/resources/navex-global-s-2016-ethics-compliance-policy-management-benchmark-report

http://www.navexglobal.com/en-us/train-engage

http://www.navexglobal.com/coursewarelibrary

http://www.navexglobal.com/en-us/resources/online-training-courseware-catalog

http://www.navexglobal.com/en-us/online-training-video-gallery

http://www.navexglobal.com/en-us/resources/numbers-making-business-case-employee-compliance-training

http://www.navexglobal.com/en-us/resources/how-create-multiyear-compliance-training-communications-plan-seven-easy-steps

http://www.navexglobal.com/en-us/resources/navex-globals-2016-ethics-compliance-hotline-benchmark-report

http://www.navexglobal.com/en-us/resources/navex-global-s-2016-ethics-compliance-policy-management-benchmark-report




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Thank You!

Ingrid Fredeen, J.D.Vice President, Online Learning Content, NAVEX Global

[email protected]

mailto:[email protected]

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