Bendix Online Warranty Process

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Starting at HHUUWWW.BENDIX.COM UU

Select UUWebshop

Once re-directed, if you are a new user, select UURegister for online access UU

Complete the registration form and submit. To guar antee delivery of your password and other email communications from the Bendix Webs hop, add the domains @bendix.biz and @conxpert.de to your safe senders l ist.

You will need to accept the Bendix Webshop Terms of Use before submitting the registration form.

The customer receives the following auto-reply conf irmation.

Dear Customer:

Thank you for requesting access to the Bendix Webshop.

Your request for access is being processed. This approval process can take up to ten (10) business days.

If you do not receive feedback after ten (10) business days, or if you received this email in error, please contact us at support@bendix.com or 1-800-AIR-BRAKE (1-800-247-2725) option 6.

User Data Requested User Name: First Name: Last Name: Street: Zip/Postal Code: City: State: Country: Phone: Fax: Email: Preferred Email Language: Remarks:

Company Data Company Name: Role in the Industry:

Additional Data Catalog: Orders: Core Reports: Warranty:

UUClaim Preparation

Starting at HHUUWWW.BENDIX.BIZ UU Log in with your Webshop username and password (bot h are case sensitive - so check if you have your CAPS LOCK on).

Select Warranty from the main menu.

Select UUClaim Form

Claim Form Examples: Dealer claim information Distributor claim infor mation

Your user name

Some fields are mandatory (those with " *")

• Note: The system will “time out” if inactive for 20 minutes and all unsaved data would be lost.

Confirmation screen with return instructions

An email confirmation is sent providing the claim r eturn instructions and a copy of the submitted claim.

Sample of attachment:

UUSearch Function

Select Search to check on claim status

Use various search options to find claim.

Search results example using above date range. NOT E: Screen appears with no result or no information displayed. YOU MUST SCROLL DOWN!

See below for examples of search results found afte r scrolling down. . . In the first example, the decision for all claims i s Pending. The status will not change until the part is received and inspected. If the c laim is older than 45 days send a proof-of-delivery to HHUUwarranty@bendix.com UUHH.

The second example shows completed claims. (Scroll right for more info. . .)

This final example shows the Warning message given if no information is found

General Information for Bendix Webshop Warranty Cla im System

• The Bendix Webshop offers direct Bendix aftermarket customers the ability to submit

warranty claims and view the status of existing claims online. Registration

• To register for a Bendix Webshop account, visit HHUUwww.Bendix.bizUUHH and select the link “Register for online access”. Include your Bendix account number for quicker processing.

• Contact Bendix Webshop support (HHUUsupport@bendix.comUUHH) for system questions/issues or registration questions. If you have general warranty or claim specific questions, please contact the Bendix Warranty group (HHUUwarranty@bendix.com UUHH).

Passwords • Please allow up to 10 business days to process a new Bendix Webshop registration. If

you do not receive your password within 10 business days, contact Bendix Webshop support by email (support@bendix.com).

• To reset your Bendix Webshop password, visit HHUUwww.Bendix.bizUUHH and choose the link “Forgot your password?”

Filing Claims • To file a warranty claim, log into the Bendix Webshop (www.Bendix.biz), select

"Warranty" from the main menu, then "Claim Form". • When completing a new claim please complete the page and save it immediately. (The

system may "time-out" if you do not complete the form within 20 minutes). The claim information is not saved until the claim is submitted and a Bendix Claim Number has been generated.

• All required fields are marked with an asterisk (*). If you do not complete all the required fields, the missing field is highlighted and an error message will appear.

• If you are submitting a claim for a trailer that has no hub meter, enter "1" for the mileage.

• A copy of the submitted claim form is sent by email to the email address included in the claim form. The email address field is automatically populated using the email address included in the user's Bendix Webshop profile. A user can change his/her email address in the Profile section of the Webshop.

Claim Status • To view the status of a claim, login to the Bendix Webshop (www.Bendix.biz), select

"Warranty" from the main menu, then "Search". • If the claim is denied and you would like the material returned, change the field “Parts

Disposition if Denied” to "Return Material" by using the drop-down menu. • Claim status categories:

o Accepted o OTC accepted (Distributor’s program) o Policy allowed o Rejected, mileage exceeded o Rejected, operation hours exceeded o Rejected, warranty period expired o Rejected for technical reasons. This decision has approximately 50 rejection

definitions. The web site does not have the ability to show the full comment showing the reason for the rejection, but detailed information will be printed on the Credit Memo and mailed to the dealer.

© 2012 Bendix Commercial Vehicle Systems, LLC, a member of the Knorr-Bremse Group. 1/12. All Rights Reserved.