benefits of unified communications
TRANSCRIPT
page 2www.blueface.com
What is Unified Communications?
Unified Communications (UC) is the integration of
real time communications services across
multiple mediums such as fixed line phones,
mobiles and PC’s.
Simply put, UC means that you can now get your
business communications services from one
provider and set them up so that they work
seamlessly together.
page 3www.blueface.com
Benefits
1. Improved efficiency & productivity
Unifying communications makes it easier for people to do their job by saving time on simple work tasks. How?• Call routing makes you more accessible wherever you are.• Faxes and voicemails sent to your inbox allow you to centrally monitor all
communication channels.• In depth call reporting allows your organization to evaluate processes and
fine tune them for maximum efficiency.
2. Reduced costs
UC make use of Voice over IP technology in order to integrate different communications platforms. What this means is that you no longer have to pay for the rental of traditional, analogue phone lines. On average this reduces the recurring operating costs of your phone system by up to 40%!
page 4www.blueface.com
Benefits
3. Better customer service
• Even if you’re away from your desk or out of office you can still be available to your customers by redirecting your fixed number to your mobile device.
• If you can’t answer the call, set up a redirect to the next most suitable recipient(s).
• Make sure your customer is talking to the right person with easy call transfer thanks to short internal number dialling across multiple office locations, even those which are internationally deployed.
4. Less administration
With UC, it’s possible to have one communications provider for your various business communications needs. This means less account managers, technical support numbers, contracts and bills to worry about – less administration!
Email: [email protected]
page 5
Interested in finding out how Unified Communications can benefit your business? Get in touch with us today.