HARMAN SINGHAddress :Sector 5, Gurgaon Pin 122001 India

[Contact #+919310421027] [Harman.lic2011@gmail.com]

ObjectiveInnovative, results-oriented Benefits Administrator with broad experience in benefits, employee relations, training, policy development, performance management, and career development. Highly effective working in fast-paced environments and collaborating with various levels of personnel, including employees, managers, and executives. Exceptional employee relations skills

Employee Benefit AdministratorSep 2014 to Current with AON Hewitt Pvt Ltd, Gurgaon India Directly managing the operational day-to-day activities to achieve the delivery of service

excellence for a development, Implementation or support team Provide work direction and guidance to team members: ensure accuracy of the work of team

members, their ability to operate under deadlines and to work on multiple tasks Coach and mentor team members Creating New SOPs (Process Documents) for Team Conduct Knowledge transfer sessions for new joiners in the project team Handling Escalations, Client deliverables, Data Recording and Initiate Process Improvements Drive customer satisfaction by providing high quality of service Proactively highlight risks and provides with a set of plans and options Providing timely updates to Business Operation Managers and onshore counterparts Interactions with Clients,Insurance Carriers,Third Parties, Vendors, Onshoreand Offshore Team Conduct annual open enrollment; organize, prepare and disseminate information to employees Managed the company's group health and welfare benefit programs Managed complex issues for payroll including, payroll accounting, systems maintenance, taxes,

and reporting Conduct periodic systems’ audits, identify and resolve discrepancies, initiate and implement

corrective action Developed SQL to extract the data from different tables Provided assistance to Benefit Operation Manager with legal issues and research Supervising 12 employees

Senior AssociateJan 2011 to Dec 2013 with ACS (XEROX) Pvt Ltd, Gurgaon India Handled Ongoing processes & Reporting, Planning and organizing daily activities Managed trainings, Mentoring & Couching for new hires Administer benefit plans (i.e., medical, dental, flexible spending account, financial incentive,

disability, etc.) Reconcile billing statements from vendors, prepare bills, resolve questions with accounting, Create, maintain and update reports, tracking monthly premium costs, enrollment, employee

contribution data Conduct periodic systems’ audits to verify data integrity; identify and resolve discrepancies,

initiate and implement corrective action Liaison with vendors to insure timely and accurate flow of information and data gathering for

enrollments, changes, terminations, etc. Enter and maintain accurate information in HRIS system and retrieve pertinent information

retained for reporting and billing purposes Worked upon various populations (Retirees, COBRA, Survivor, Active, Terminated & Severance) Handled Complex processes like Direct Billings& Payments, Payroll and Refund

Customer Care ExecutiveMay 2009 to Jan 2011 with EXL Service Pvt Ltd, Noida India Worked for US Health Insurance companies& Hospitals Created authorizations when essential based on individual supplier and carrier contracts. Reviewed electronic claims and processes data as required into the claims system, resolved

computer generated correct conditions, and determined right payment. Researched and practice claim payment adjustments resulting from consumer service referrals,

audited data incorrectness as detected. Exercised excellent judgment, interpreted medical claim data and contracts Processes responses accordingly.

Accurately evaluate, regulate, and pass judgment of Medicare claims in a timely manner Settledclaims for insured member, keyed New claims ,worked on duplicates and denials claims

as per contract Review of CPT and DX code to match the cause & Treatment provided by Facility

Operation ExecutiveJuly2007 to May 2009 with IBM DakshPvt Ltd, Gurgaon India Medical Claims Adjudicator reviews and scrutinizes claims, processes claims into the computer

system and matches claim data with the right authorizations Determine accurate claims payment or denial, identifies and elevates dubious claims and

authorizations Enter and check over claims into system Backend Operations End 2 End Review of CPT and DX codes

Skills Highlights Employee relations Analytical Organizational development Training Policy & procedures

Payroll management Customer Service orientation Diversity planning Corporate accountability Benefits administration

Educations MBA Correspondence – 3 Years program – SMU Unversity – Specilisation is Operation

Management 2008 - 2011 Bachelor of Arts – 3 Years Degree Program - HNB Garhwal University 2003 - 2008

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