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[Asset management PROVIDER] BERAXIS ®

Dialysis Asset Management:: Take control of your asset maintenance budget ::

Where the Problems End And Solutions Begin

BERAXIS – DIALYSIS ASSET MANAGEMENT SOLUTION


Table of Contents

1.0 Company Overview 1

2.0 Product Overview 5

2.1 Introduction 5

2.1.2 Professional Team 5

2.1.3 Network 5

2.2 Company Philosophy 6

2.2.1 Company Policy 6

2.2.2 Company Quality Services 6

2.2.3 Company Commitment 8

2.3 Services 9

2.3.1 Company Service Centre 9

3.0 Type of Modules 11

3.1 Maintenance Module 11

3.2 Asset Module 12

4.0 GETTING STARTED 13

4.1 Non Disclosure Agreement (NDA) 13

4.2 Asset Menu 14

4.2.1 Add Asset 14

4.2.2 Asset List 15

4.3 Work Request Menu 16

4.3.1 Create Work Request 16

4.3.2 Work Request List 17

4.3.3 Cancelled Work Request 18

4.3.4 Closed Work Request 19

4.4 Work Order Menu 20BERAXIS – DIALYSIS ASSET MANAGEMENT SOLUTION


4.4.1 Work Order List 20

4.4.2 Cancelled Work Order 21

4.4.3 Completed Work Order 22

4.4.4 Closed Work Order 23

4.5 Preventive 24

4.5.1 New PM Schedule 24

4.5.2 PM Schedule List 25

4.6 Water test 26

4.7 Contractor 27

4.7.1 Add Contractor 27

4.7.2 Contractor List 28

5.0 Scope of Services 29

6.0 Scope of maintenance 31

7.0 Other Services 32



1.0 Company Overview

BERAXIS provide a single point of contact for all of your maintenance needs. We love what we do and we pride ourselves on having a unique perspective on the Asset Maintenance of dialysis industry. We work in partnership with you, giving impartial advice and real time management so that you can free up your valuable time to focus on other important areas of your business. We’re committed to providing you with a solution tailored to your needs, whilst continuously improving service, quality and financial controls. The service throughout peninsular Malaysia with one call centre supported by experience service engineer.

BERAXIS provide dialysis center with,


Call Center12/7 daysNationwide coverage Work RequestWork OrderWork Order statusWork Oreder statusPPM schedulePPM ListPPM due dateZero downtimeSwap Machines

Status & progress of breakdownWork Order MonitoringAssist in justification of events or mismanagementProvide automated maintenance schedule for both emergency or project basis deadlineThe status of asset both or individual or group dialysis vendorsDetailed asset list for all equipmentTrack statistic information on each assetBreakdown history & cost incurredBreakdown ReportingWork RequestOver 20 printable report of asset, history, movement and maintenance costTransferring of asset[Asset management PROVIDER] BERAXIS ®

Modules Model



2.0 Product Overview

2.1 Introduction

BERAXIS Asset Management service will complement your in-house maintenance team or provide complete management solution of your maintenance requirements. Our web DiMS main database provides control and related service functions to enable each job to be monitored from receipt of work request to final invoicing. Customized reports and dashboards keep you informed in real time on issues that are important to you.

Be confident that your spending is being managed and kept on budget through regular financial reporting and systematic invoice validation. Asset tagging and management enabling your organization to protect and preserve its investment.

Asset Management has been using digital pen technology where information is captured at source and uploaded to our system using the mobile phone network, therefore updating individual jobs immediately to our service.

2.1.2 Professional Team

With dedicated in-house engineers, appointed qualified vendors and business associate, we can provide a comprehensive service throughout our operating area nationwide.

BERAXIS operates and maintains the services through “In-House Team” or through licensed contract specialist as per specific requirement by Client statutory bodies.



2.1.3 Network

We have a long standing framework and partnering arrangements in place with many vendors/contractors for attending breakdown call and carried the task effectively. With a local network more than 20 suppliers and vendors, our company will deliver top notch speed of service to the client.

2.2 Company Philosophy

Our "single source" philosophy allows us to provide timely, quality and cost effective services resulting in streamlined asset management. We were founded on the idea that we would be a single contact resource for asset maintenance management of dialysis centers, eliminating the need to use multiple vendors/contractors. We provide data analysis to help you manage, control and reduce your maintenance spending.

2.2.1 Company Policy

BERAXIS is determine to ensure continuous deliverance of high quality standards of Asset Maintenance Services to all dialysis centre managed through the adoption of Management Quality System based on the ISO 9001:2008 and thereafter adopting the culture of continuous enhancement of the objective. We make sure that we deliver the final solution, which is not for the customer itself but for the customer’s customer.



2.2.2 Company Quality Services

You will be comfortable knowing BERAXIS has designed and developed a strategic planning process to learn your asset, identify specific needs and special attention areas in order to give you the quality of service you expect.

Our trained service teams are therefore supervised and assigned to specific areas of your asset, allowing them to efficiently and effectively performed their assigned task.

In addition, our extensive quality control program assures that no areas are missed. Our managers and supervisors are problem solvers, committed to providing a first-rate, professional maintenance service to our clients.



2.2.3 Company Commitment

We really passionate in helping our client on their daily basis operation:

The above ensures that our client has full knowledge and control of all works in progress, providing total customer satisfaction.


BERAXIS CommitmentEnsuring quality services provided by the assigned contractorTowards 100% client satisfactionZero downtime guaranteeAttend any work request within 24 hoursProvide fully detailed reports on every services providedOn-site serviceRegular progress updates via our Asset SystemPhotographic updates of jobs when needed (client has access to view)


2.3 Services

2.3.1 Company Service Centre

BERAXIS operates a Customer Service Centre that is operational on a 12/7 (8am-8pm) basis. Immediate assistance is always available from our highly trained in-house team to manage your calls and support your operations.

BERAXIS can provide all the skilled service team a client may require, from one single reliable source. And has at its disposal, highly skilled, time served and directly employed service team throughout our operational area.

Our bespoke web enabled DiMS database allows all of our contact centre staff, as well as our operating branches and associates workforce to continually update the progress of specific jobs. We can also offer clients access to this database through a log in facility which is totally security protected.

We understand the importance of providing a responsive and communicative customer contact centre, which is the key to deliver the quality and service demanded by our clients.

Statutory Compliance

Bespoke statutory compliance management to keep your sites safe, legal and operational



Services Provided



3.0 Type of Modules

3.1 Maintenance Module

In terms of maintenance services, we provides a few modules including asset module, work request module, work order module and preventive module. Even we provide on line water test result from Provider Company. Each of the modules helps clients solve their day to day limitation and problems; making their work and job become easier, smoother and well organizes.



3.2 Asset Module

User interface consist of an application to upload asset list into the database. Haemodialysis assets are an asset that has a direct contact with the treatment of dialysis.

These assets can be referred to as haemodialysis machines, reverse osmosis system, reprocessing machines and weighing machines.

Non-haemodialysis assets are an asset that does not have a direct contact with dialysis treatment. These assets can be referred to as air-conditioning unit, transportation vehicle, civil works, and mechanical works as well as plumbing and electrical works.



4.0 GETTING STARTEDGetting Started section explains how to get access on the system according to devices used. The section presents briefly system menu.

4.1 Non Disclosure Agreement (NDA)

1. Read the agreement.2. Press AGREE & ACCEPT marked with (figure 1.2)



4.2 Asset Menu

4.2.1 Add Asset

1. Press ASSET MENU. Then press ADD ASSET on the left side table.2. Fill up any information related to asset (yellow column marked with the

compulsory). 3. Select any related decease (if exist) on DEDICATED ASSET column.4. Press ADD ASSET on the bottom of table.

Note

To add all direct machines for dialysis treatment.

1. Haemodialysis machine2. Reprocessors machine3. Weighing Scale4. Reverse Osmosis system5. Air Conditioning unit



4.2.2 Asset List

1. Select clinic marked with the 2. Search asset by fill asset number and category marked 3. Press to edit asset info.4. Press to delete asset.

Note

To view and print all asset details by model, category, location and etc.



4.3 Work Request Menu

4.3.1 Create Work Request

1. Select clinic marked with the 2. Fill any necessary column (yellow column marked with the is

compulsory3. Press SEND WORK REQUEST after fill the information

Note

To send a work request for any breakdown through a system. It’s easy and any work request will be attended by appointed asset manager immediately via customer support. All work requests will be recorded and close when the breakdown completed.



4.3.2 Work Request List

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for work

request list3. Press and to view work request for asset detail.4. Press to delete asset for work request

Note

All work requests can be viewed and print. There are 4 types of work request

1. Open work request2. Cancelled work request3. Completed work request4. Closed work request



4.3.3 Cancelled Work Request

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for cancelled

work request3. Press and for cancelled work request detail.4. Press to delete asset for cancelled work request.

Note

To view all cancelled work request.

1.



4.3.4 Closed Work Request

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for closed work

request3. Press for closed work request detail.4. Press to delete asset for closed work request.

Note

To view all closed work request.



4.4 Work Order Menu

4.4.1 Work Order List

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for work order

list3. Press and to view work order for asset detail.4. Press to delete asset for work order

Note

To view all work order with details status.



4.4.2 Cancelled Work Order

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for cancelled 3. work order4. Press and to view cancelled work order detail.5. Press to delete cancelled work order.

Note

To view all cancelled work order.



4.4.3 Completed Work Order

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for completed

work order3. Press and to view completed work order detail.4. Press to delete completed work order.

Note

To view all completed work order.



4.4.4 Closed Work Order

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for closed work

order3. Press and to view closed work order detail.4. Press to delete closed work order.

Note

To view all closed work order.



4.5 Preventive

4.5.1 New PM Schedule

1. Select clinic marked with the 2. Fill any necessary information (yellow column is compulsory) 3. Press ADD PM SCHEDULE after fill the information

Note

To set Preventive Maintenance schedule for all assets. One time set with a compulsory data,

1. PPM start date2. PPM periodic ( 3, 6 or 12 months intervals).3.



4.5.2 PM Schedule List

1. Select clinic marked with the 2. Search asset by fill asset number marked with the for PM

schedule list3. Press to generate work order4. Press to edit PM schedule5. Press to delete asset for work order6. Press PRINT for hardcopy

Note

Details of PPM for each asset such as;

1. Due date and next due date2. Due date aging3.



4.6 Water test

1. Select clinic marked with the 2. Search water test result by fill month marked with the 3. Press to edit on remarks, nephrology review or Beraxis review for

water test comment and advisement.

Note

The water test result will be linked to the system by the service provider. The data will be kept in the system and can view at any time.

All water test result will be viewed and commented by the appointed asset manager and will advise dialysis center for any irregularity reading for further action.



4.7 Contractor

4.7.1 Add Contractor

1. Fill contractor code marked with the2. Fill any necessary information (yellow column marked with the is

compulsory)3. Press ADD CONTRACTOR after fill the information

Note

BERAXIS asset management already provided a qualified vendor nationwide in the system. However dialysis center can add additional vendor at this page.



4.7.2 Contractor List

1. Search contractor list by fill code/ name number marked with the for contractor list

2. Press to view/ edit contractor details.3. Press to delete contractor on contractor list

Note

Details of vendors list ready for attending your breakdown at anytime nationwide.



5.0 Scope of Services

REPROCESSOR

Interior and Exterior Cleaning Stand by replacement unit Corrective PPM

WEIGHING SCALE

Calibration Corrective Stand by replacement unit

HD MACHINE

Interior and Exterior Cleaning Corrective Stand by replacement unit PPM



REVERSE OSMOSIS SYSTEM

Control Panel System Water Level Indication System Performance System Upgrading Design, implement and commissioning RO System Corrective PPM Water Test

RO Water Test

Water test result monitoring Publish into website and clarify by BERAXIS Improvement note will be advise to dialysis

centre Online monthly record that can be retrieve

at any time

AIR CONDITIONING & ELECTRICAL

Air Conditioning Corrective Air Conditioning Servicing Electrical and Lighting System


Involves repair works due to equipment or machinery breakdown.[Asset management PROVIDER] BERAXIS ®

6.0 Scope of maintenance



7.0 Other Services


We carry out inspection of facilities on regular basis and following good maintenance practice that will ensure optimum equipment usage, system efficiency and lower cost that can result in extended equipment life.We advise, coordinate and manage all upgrading works within the premise. We help our clients design and build facilities that provide maximum productivity and efficiency.

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