best answering service
TRANSCRIPT
We tried all the top providers and narrowed it down to three.
Based on
Together, they cover the widest range of features needed by small businesses.
Price Features Reputation
∂Best
Answering Service For Small Business Owners
Try
Ruby for FREE
∂Positive and Professional
Attitude, easy setup and ability to make outbound calls.
Full Review Here
∂
Why We Chose Ruby as the Best Answering
Service
Can fill out 1-page forms. Makes
outbound calls on your behalf.
They’re the most
friendly and helpful.
Full Review Here
∂The Downside
to Ruby Receptionists
Can operate from
Monday to Friday , 5am -
6pm EST.
Ruby is Expensive Full Review Here
∂When to use MAP Communications
Not as friendly as
Ruby
Can perform basic
customer service tasks
Lower Price!
Schedule appointments, take orders or guide callers
through issues
Full Review Here
∂When to use VoiceNation
Can accommodate all budgets
Lowest Price!
Reliable and professional
Full Review Here
∂
Ruby vs. VoiceNation vs. MAP Communications
In-Depth Review
∂Pricing
$249 for 100
mins/month
$42 for 30
mins/month
$30 per 30
mins/month
Detailed prices here
∂What Receptionists
Can Do
Basic Tasks all 3
providers can do:
Take messages from calls
and send them via Text/
Transfer calls to you or
your employees
Answer basic FAQs about your bsuiness
Fill out 1 page forms to add
a new lead to your CRM,
for example
Can Take orders from customers
Can fill out one-page webforms.
Can answer FAQs, but you need
to host the questions on
your websiteFull Review Here
Can schedule appointments.
Using Google Calendar, Appointment
Quest or others.
Can Take orders from customers
(including credit card info)
Can take orders with credit card info, fill out web forms,
answer FAQs.
Can perform customer service
By providing detailed call scripts.Full Review Here
Can transfer calls and forward
messages. Can answer up to 6
FAQs and fill out 1-page forms.
Can Take orders from customers
(including credit card info)Can’t schedule appointments or
take credit card information.
One unique feature is that they
can make outgoing calls.Full Review Here
∂Reputation
A receptionist is the first
impression a client has
on a company
All of them are reliable
and professional.
They differ in the overall
image and attitude.
VoiceNation
Typical call center experience:
Courteous and professional,
but reserved.
Can Take orders from customers
(including credit card info)User complains were mostly
lodged at billing.
Some employees complained
about poor training and
inconsistent scheduling.Full Review Here
MAP Communications
Like VoiceNation, it is a typical
call center.
Mixed reviews about the
tediousness of call scripts.
Full Review Here
Ruby Receptionists
Can Take orders from customers
(including credit card info)
Glowing reviews from customers
about the friendliness and
helpfulness.
Ruby’s dedicated to having a
cheerful and helpful attitude.
Full Review Here
Conclusion
If you’re in a line of work where reputation matters,
don’t choose this lightly. Ruby is a safe bet.
When you sign on with this service, you’re
outsourcing the public face of your business
