Best Practice – Capacity Planning & Utilization

April 26, 2023

TitleDC/ SC/ Geo/Practice : InsuranceName of the project : Large (Closed Book) Insurance

Project, UK basedName of the author : KS RaoDate Created : July 2007

April 26, 2023

Description

PurposeCapacity Planning

Project / ContextCapacity Planning & Utilization (CPU) - It is an excel spreadsheet tool used for Capacity Tracking, Work Allocation & Effort Utilisation Metrics.

April 26, 2023

How we did itHighlights• Simple & User Friendly• Available to all the resources

Process adopted1. Once the estimates are approved for a

project in an Line of Business (LOB)/Technical area

2. Look at the available resources specific to the LOB/Technical area

3. Allocate the resources based on the technology and availability.

4. Track the remaining resource availability

April 26, 2023

Why this is a best practice

BenefitsCommon Project planning worksheet for onsite & offshore associatesProject & Associate ViewAssociate availabilityBetter utilization of AssociatesTracking of un-allocated ResourcesAvoid LeakagePlanning for Induction & Leaves

JustificationWe can do effective utilization of resources if we know the available time at a single placeHigh level idea about the current and future projectsAllocated and Remaining effort can be knownAccessible to all the resourcesDiscuss with the client if available resources are more in a particular LOB to initiate new projects

April 26, 2023

How this may be adapted elsewhere

Contact InfoK S Rao (Ph. No 080-66608715)Abhilash Software Development CentreTCS Bangalore

Replication

Suitable for large accounts where associates are allocated to more than one project

Sample cap plan