best practice: creative dementia programs and services: the whole package
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Best Practice: Creative Dementia Programs and Services: The Whole Package. The Orchards at Bartley Assisted Living Jackson, NJ Presented by: Sandra Uphold, Executive Director and Debbie Carswell, Dementia Program Coordinator. The Orchards at Bartley Assisted Living. Community Description - PowerPoint PPT PresentationTRANSCRIPT
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Best Practice: Creative Dementia Programs and Services:
The Whole Package
• The Orchards at Bartley Assisted Living
• Jackson, NJ• Presented by: Sandra Uphold, Executive Director and
Debbie Carswell, Dementia Program Coordinator
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The Orchards at Bartley Assisted Living
•Community Description•History and Philosophy – Dementia Care
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Memory Care Description•Location within the building•Design•Occupancy•Special Features
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Memory Care Programs and Services
• Interdisciplinary Approach• Sample Programs• 1:1 Programming• Meal Service• Clinical Aspects
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Determining Appropriateness
• Assessment• Required Diagnosis• Prospective Residents• Current Residents• Decision Making Process
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Preparing Residents and Families for the Move•Care Management Meetings•Education•Setting Clear Expectations• Communication•Day Trial on Memory Care•Handling Resistance
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Fee Structure for Memory Care
• All Inclusive Rate
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Staff Education
• Who Gets Alzheimer’s Dementia Training?• Alzheimer’s Training Curriculum – DOHSS
Training Modules• Orientation• Online Education – Silverchair Learning System• Dementia Program Manager Involvement
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Family Education• Highly Trained Staff Members –
Background• Education Begins During the Sales
Process• Care Management Meetings• Host Site for Monthly Support Group• Educational Programs• Resource Materials
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Family Involvement• Newsletters• Special Events• Monthly Calendars – Explanation of
Purpose• Pictures• Open Door Policy
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Managing Difficult Behaviors• Resident Centered Approach• Recognizing Behavior as a Form of
Communication (Pain, Unmet Needs, etc…)
• Reassurance Therapies and Diversion Activities
• Evaluation of Pharmacological Measure, When No Other Alternative is Therapeutic.
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Involving the Community• Intergenerational Programs
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Changes Made to Programming
• Analysis-Plan-Execute-Analysis: Approach• Elimination of our Sensory, “Snoozlin”
Room• Helping Families Understand Programming• Family Communication Book for Dining
Satisfaction• 1:1 Activity Programming• Care Management Program
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Evaluation and Sustainability
•Actively Seek Resident, Family, and Staff Feedback•Results for Customer Satisfaction Showed 100% Rated Excellent/Good in 15 Categories in 2007 , and Showed 100% Rated Excellent/Good in 20 categories in 2008.
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Determining Effectiveness
•Continuous Quality Improvement•Annual Customer Satisfaction
Survey Results•Resident Reactions to Programs•Family Feedback During Meetings
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Resident Experience
•Sylvia's Story
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Replication• Established Program• Resources• Barriers• Overcoming Barriers
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Replication
•Suggestions: • Research and Education: Utilizing
Resources Available• Evaluate Your Population• Establish a Clear Vision and Mission • Appoint a Knowledgeable Experienced
Leader
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Replication•Suggestions:• Caregivers• Be Adequately Capitalized• Solicit Feedback• Share Success Stories• Walk the Talk• Adapt the Program to Meet Resident
Needs