best practices enterprise search
DESCRIPTION
My presentation at Enterprise Search Summit and KMWorld in Washington DC October 17, 2012TRANSCRIPT
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Best Practices for Enterprise Search
Kurt Kragh Sørensen
IntraTeam A/S
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• Worked with intranets since 2000 and search since 2009
• Facilitated Community of Practice groups since 2002
• Benchmarked intranets since 2005• @KurtKragh
Kurt Kragh Sørensen
www.IntraTeam.com
• 260 members of our 25 communities of practice in Denmark and Sweden – Primarily focused on intranet, search and SharePoint
• 2,300+ profiles on our online community www.IntraTeam.com
• Community about optimizing the intranet and the digital workplace
• @IntraTeam 5,000+ followers• IntraTeam Event Copenhagen
About IntraTeam
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Who are you?
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Who has too much content?
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IT and top management will rather buy hard- and software
than spend manpower on fixing search!
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Freshness Intranet Content Quality
Temporary Archive
2003 2004 2005 2006 2007 20080
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2008
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2005
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2003
2007
50%
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Freshness intranet Content Quality
TemporaryArchive
2007 20080
50000
100000
150000
200000
250000
300000
2008
2007
Positive feedback from editors and publishers!!!!
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Site Quality Score Explained
100% - Site contains no inactive documents outside the archive
0% - No documents outside the archive have been used within the last 6 months
50% - Half the documents outside the archive have not been opened or edited within the last 6 months.
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All documents created by the user
Archived
100 %
Not accessed for 6 monthsNot updated for 6 months
Active documents
Historical documents
Quality score
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Archived Documents are Grey
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22 december 2011 COWIportal 20
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Thanks to Ed Dale, Ernst & Young
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