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UMD Project Management SymposiumMay 7-8, 2020 Slide 1
BEST PRACTICES FOR MANAGING & ENGAGING PROJECT STAKEHOLDERS
Aurangzeb Khan, Miroslaw Skibniewski, John Cable
2020 Project Management Symposium
UMD Project Management SymposiumMay 7-8, 2020 Slide 2
Focus on:
" Primary Stakeholders
" Ten best practice measures*
Applies to projects in any category
* The authors research.
UMD Project Management SymposiumMay 7-8, 2020 Slide 3
Senior ManagementShareholders Project Sponsor Project Manager Project Team
Functional &Resource Managers
Program or Project Management Office
Project Suppliers/Vendors
Project Contractors& Subcontractors
Local, State & Federal Government Entities
Chief Project Officer Program Manager
Project Financers Project Client & Output Users
Project Advisors & ConsultantsProject PartnersProject Board or
Steering Committee
PRIMARY STAKEHOLDERSContractual & Legal
Obligations
UMD Project Management SymposiumMay 7-8, 2020 Slide 4
Professional Associations CompetitorsTourists
Religious Organizations
Individuals & Local Communities
Academia Countries, Country Groupings, The World
Municipal, State, Federal Government
All Other Stakeholders
Other Not-for-Profit OrganizationsMedia
Consumer Interest Groups Civic OrganizationsAdvocacy Groups &
EnvironmentalistsGeneral Public Political Organizations
SECONDARY STAKEHOLDERS
No Contractual & Legal Obligations
UMD Project Management SymposiumMay 7-8, 2020 Slide 5
§ Vigorously applied§ Analogous to maturity models & standards§ Pursuit of highest attainable level of
sophistication and professionalism § Continuous improvement over time
Stakeholder Management Standard
UMD Project Management SymposiumMay 7-8, 2020 Slide 6
§ Written document § signed, endorsed & adhered to by all stakeholders
§ Comprehensively documents § their respective specific interests
§ roles, responsibilities, objectives and expectations
§ Useful for generating a sense of common purpose and mutual understanding
Stakeholder Charter
UMD Project Management SymposiumMay 7-8, 2020 Slide 7
§ Full, prompt & continuous collaboration§ Objective: ensure best possible
stakeholder behavior § Points-based system§ Severe shortcomings are ranked higher § Termination pre-specified (score)
Stakeholder Collaboration Clause in Project Contracts
UMD Project Management SymposiumMay 7-8, 2020 Slide 8
§ Monetary incentives & rewards
§ Non-monetary incentives & rewards
§ Assured contracts for future projects
Performance Incentive & Reward System
UMD Project Management SymposiumMay 7-8, 2020 Slide 9
§ Criticality of good stakeholder management
§ Mandatory participation for all primary key stakeholders
§ Held at project initiation § Min. 1 to max. 3 days intensive training§ Concepts, case studies, best practices,
exercises, simulations etc.
Training for Stakeholders About Stakeholders
UMD Project Management SymposiumMay 7-8, 2020 Slide 10
§ For important/mission-critical projects
§ Independent comprehensive evaluation
§ Conflict, crises & issue management review
§ What worked well? | what didn’t work?
§ Detailed feedback & constructive criticism
§ Management improvement suggestions
Stakeholder Audit
UMD Project Management SymposiumMay 7-8, 2020 Slide 11
§ Comprehensive source
§ Descriptive Content
§ Prescriptive Content
§ Best Practices
§ Case Studies
§ Periodically Updated - lessons learned
Stakeholder Handbook
UMD Project Management SymposiumMay 7-8, 2020 Slide 12
• Context and Foundation Knowledge
• Stakeholder Management Methodology
• Case Studies
• Appendix
Stakeholder Manual
UMD Project Management SymposiumMay 7-8, 2020 Slide 13
§ Published periodically
§ Any stakeholder can contribute
§ Management/engagement rules, policies, standards, best practices etc. & insights
§ Sharing: Knowledge, ideas, experiences
§ Practical tips and suggestions
Stakeholder Newsletter
UMD Project Management SymposiumMay 7-8, 2020 Slide 14
§ Survey Types: Expectation, Perception, Satisfaction etc.
§ Customized for stakeholder § Repeated at specified time points § Obtaining detailed feedback and evaluating
trends§ Solicitation specific suggestions § Basis for initiating remedial actions§ Feeling of importance (our opinion counts)
Stakeholder Surveys
UMD Project Management SymposiumMay 7-8, 2020 Slide 15
§ Key primary stakeholders & neutral independents
§ Visits stakeholders at their locations § Effective monitoring, evaluating and
addressing issues§ Signaling Effect§ Empowered to take remedial measures
Mobile Monitoring, Evaluation & Facilitation Team for Stakeholders
UMD Project Management SymposiumMay 7-8, 2020 Slide 16
THANK YOU!
Skibniewski [email protected] [email protected][email protected]
UMD Project Management SymposiumMay 7-8, 2020 Slide 17