best practices for migrating previous versions of cisco ... connection 12.0 smart only cisco...
TRANSCRIPT
-
Best Practices for Migrating Previous Versions of Cisco Unified Communications Manager (CUCM) to Version 12.0
Baha Akman, Technical Leader [email protected]
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Spark
Questions? Use Cisco Spark to communicate with the speaker after the session
1. Find this session in the Cisco Live Mobile App
2. Click Join the Discussion
3. Install Spark or go directly to the space
4. Enter messages/questions in the space
How
cs.co/ciscolivebot#BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Advanced Services
BRKUCC-2011
(YOU)
Call Control TigerTeam
Solution Validation Services
TAC
Engineering
Thank You!
Revised Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service Document on CCO
Upgrade Simplification Initiative (James Arias)
Advanced Services (NCEs, Architects)
BRKUCC-2011 Attendees
Call Control Tiger Team
Engineering
SVS
TAC
4BRKUCC-2011
Upgrade and Migration Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 12.0(1)https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/12_0_1/cucm_b_upgrade-and-migration-guide-1201.html
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Previous Sessions for various CUCM Versions
To CUCM 9.X Ping me on Spark for this deck
BRKUCC-2011 - Best Practices for Migrating Previous Versions of CUCM to CUCM 9.X (2012 San Diego & 2013 Orlando)
To CUCM 10.X ciscolive.com On-Demand Library
BRKUCC-2011 - Best Practices for Migrating Previous Versions of CUCM to version 10.5 (2014 San Francisco)BRKUCC-2012 - Best Practices for Migrating Previous Versions of Cisco Unified Communications Manager (CUCM) to CUCM 10.X (2015 Milan)
To CUCM 11.X ciscolive.com On-Demand Library
BRKUCC-2011 - Best Practices for Migrating Previous Versions of CUCM to version 11 (2015 San Diego & 2016 Berlin & 2016 Las Vegas & 2017 Berlin)
5
Reference
BRKUCC-2011
Cisco Live Access Sessions On-demandhttp://www.ciscolive.com/global/
-
1. Session Objectives and Scope
2. CUCM Licensing Overview and Foundations of Smart Licensing
3. CUCM Upgrade/Migration Methods and Tools
4. Platform Support and Migration
5. Overview of System Level Upgrade Planning
6. System Preparation and Optimizing CUCM Upgrades
Agenda
-
Session Objectives and Scope
1
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Session Highlights
Prime License Manager CUCM 9,10,11
CUCM 12.0+ Smart LicensingCUCM Licensing
Direct Standard Upgrade (SU aka L2)
Direct Refresh Upgrade (RU)CUCM Upgrades
Automated process with Prime Collaboration Deployment
Best Practices to optimize the upgrade and migration tasks
Prime Collaboration Deployment (PCD)
Optimizing Upgrades
8BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 9
Session Scope
Platform conversion from bare metal CUCM to virtualized CUCM 12.0
Upgrade or migrate to CUCM 12.0
System level approach
1 Bare Metal CUCM Virtualized CUCM 12.0
2 Virtualized CUCM Virtualized CUCM 12.0
BRKUCC-2011
Compatibility Information for Cisco Unified Communications Manager Release 12.0
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/compat/12_x/cucm_b_compatibility-matrix-cucm-imp-12x.html
-
CUCM Licensing Overview and Foundations of Smart Licensing
2
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 11
License Management by CUCM Release
CUCM Version 5.0-8.6 9.0-11.5 12.0 and later
License Management Publisher ELM/PLM Cisco Smart Software Manager (CSSM)
Focus of this section of the presentation
(Smart Licensing, CSSM and CUCM)
CU
CM
ST
AT
US
SM
AR
T A
GE
NT
S
TA
TU
S
BRKUCC-2011
Unified Communications Licensing Availability by Release
https://communities.cisco.com/docs/DOC-57172
-
Smart Licensing Overview
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 13
Smart Licensing Requirements for CUCM 12.0
Smart Account Structure
(Account/Roles)
Smart License Enabled Products
Deployment Model
CER
1 2 3
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 14
1.Smart Account Structure: Smart Account
Create or get access to Smart Account
(e.g. abc.com, xyz.com, etc.)
Design Smart Accounts Structure
Create Virtual Accounts and Define/Assign
Roles
Account Description and Usage Examples
Smart AccountAccount that represent a company (domain
based)
abc.com, xyz.com, etc.
Virtual Account
Sub-Account to Smart Account
Represent different departments of the main
Smart Account or organization
Where product registers to
Where license are assigned to
Equal to an instance of ELM/PLM
Geographical locations,
departments, product
types, etc.
E.G. Virtual Account collaboration have X,Y, Z, etc. quantity of collaboration licenses and where all
Smart Licensing enabled collaboration products will register to
Top Level:
Smart Account = abc.com
Sub Level:
Virtual Account = Collaboration
Sub Level:
Virtual Account = Infrastructure
ACCOUNT
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 15
1.Smart Account Structure: Roles
Create or get access to Smart Account
(e.g. abc.com, xyz.com, etc.)
Design Smart Accounts Structure
Create Virtual Accounts and Define/Assign
Roles
Top Level:
Smart Account Admin = Manager1
Smart Account User = TeamLead2 (view)
Sub Level for Collaboration Virtual Account:
Virtual Account Admin = TechLead3
Virtual Account User = Engineer4
Roles PrivilegesVisibility/Typical
Assignment
Smart Account
Administrator
Highest level account that can create
accounts and roles at the Smart
Account level and Virtual Account level
Managers and admin of the
Smart Account
Smart Account UserView level at the Smart Account level
and Virtual Account level
Viewers of the Smart Account
Virtual Account
Administrator
Manage properties of the assigned
Virtual Account
User can register and view licenses
specific to the assigned Virtual
Account
Lead engineers
Virtual Account User
View properties of the assigned
Virtual Account
User can register and view licenses
specific to the Virtual Account
Deployment engineers
ROLES
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 16BRKUCC-2011
2.Smart License Enabled Collaboration Products
Collaboration Products Version Licensing Mode
Cisco Unified Communications
Manager12.0 Smart ONLY
Session Management Edition 12.0 Smart ONLY
Unity Connection 12.0 Smart ONLY
Cisco Emergency Responder 12.0 Smart ONLY
Cisco Unified Communications Manager
Express11.0 Hybrid
Cisco Unity Express Virtual June 2017 Smart ONLY
vCUSP 9.0 Smart ONLY
vCUBE Current Hybrid
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
3.Smart Licensing Deployment Models
Smart Software Manager Satellite (Overview, User Guide, Installation Guide, Data Sheet)
https://www.cisco.com/c/en/us/buy/smart-accounts/software-manager-satellite.html
Ea
se
of
us
eS
ec
uri
ty P
oli
cy
1
Direct cloud accessCisco product sends usage information directly over the internet. No
additional components are needed.
2
Direct cloud access through an HTTPs proxy Cisco Products send usage information over the internet via a Proxy Server
Smart Call Home Transport Gateway (Free VM Download) or off-the-shelf Proxy
(such as Apache).
3
Mediated access through an on-premises collector connectedCisco Products send usage information to a local connected collector, which
acts as a local license authority. Periodically, an exchange of information will be
performed to keep the databases in sync.
4
Mediated access through an on-premises collector disconnectedCisco Products send usage information to a local disconnected collector, which acts
as a local license authority. Once a month, an exchange of human readable
information will be performed to keep the databases in sync.
Dir
ect clo
ud
acce
ss
or
via
HT
TP
Pro
xy
Acce
ss th
rou
gh
on
-pre
mis
es s
ate
llite
Monthly Inventory Update
Smart Software Manager satellite
Cisco Software Usage
CSSM Portal
Gateway
Router
UxCN
CER
Cisco UCM
Device Name Usage
Cisco Smart Software Manager
Unified Communication Manager
Transport Gateway
Offline
Manage Licenses
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 18
Smart Licensing vs ELM/PLM
Cisco Smart
Software Manager
satellite
(Optional)
Cisco
Smart
Software
Manager
(CSSM)
cisco.com
CUCM
CUC
CERCER
CUCM
CUC
CERCER
CUCM
CUC
CERCER
StandaloneELM/PLM
Product
Version
ELM 9.X
(Bare Metal or
Virtualized)
PLM 10.X
(Virtualized)
PLM 11.X
(Virtualized)
CUCM 9.X
/ CUC 9.X
Yes Yes Yes
CUCM 10.X
/ CUC 10.X
Yes w/ License
Definition (1 or 2)
Yes Yes
CUCM 11.X
/ CUC 11.X
Yes w/ License
Definition (2)
Yes w/ License
Definition (3)
Yes
CER 10.X No Yes Yes
CER 11.0 No Yes w/ License
Definition (3)
Yes
1. License Definition for ELM 9.1 = elm_LicenseDef_9_1_v1.cop.sgn
2. License Definition for ELM 9.1 = elm_LicenseDef_9_1_v2.cop.sgn
3. License Definition for PLM 10.0 = license-def-11-for-PLM-10x.def
9.X 10.X 11.X 12.0+
BRKUCC-2011
Co-resELM/PLM
CUCM
CUC
PLM
PLM
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 19BRKUCC-2011
Cisco Smart Software Manager Satellite Overview
Free installation package is available in an ISO Format
ISO
Cisco Smart Software Manager Satellite
Centos 7
Receiver
LCS
Minimum System Requirements(Customer Provided):
200 GB Hard Disk
8 GB Memory
4 vCPUs
Download Smart Software Manager Satellite (Release 4.2.0)
https://software.cisco.com/download/release.html?i=!y&mdfid=286285506&softwareid=286285517&release=4.2.0&os=Linux
Air Gap
Registration request File
Authorization response file
HTTPS
Manual Sync
HTTP/S
Cisco Smart Licensing Messages
Network Sync
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Smart Licensing Pre-Sales and Post-Sales Support
Smart
Account
White
Glove
Global License Organization
(GLO)
Reference
Licensing and Smart Account Questions
Task specific real-time hands on walk-through of Cisco Software Center
General how to and issue resolution on Smart Account and Smart Licensing creation and management
Smart Demo license provisioning
Assigning orders/licenses/PAKs to Smart Accounts
Hands on, White Glove Smart Account Support
Real-time hands on walk-through of Cisco Software Center
Live instructions on Smart Account creation and management
Assigning a Smart Account to an order.
Using Cisco Smart Software Manager (CSSM) with Smart Software Licenses
Specific topics, questions, advice, or situational expertise
20
Prerequisite
Training
[email protected]@cisco.com
https://communities.cisco.com/docs/DOC-56985
http://cisco.com/tac/caseopen
Technology Voice Communications Manager > Communications Manager Install / Upgrade
Problem Area Licensing
Web - Cisco TAC Support Case Manager
mailto:[email protected]:[email protected]:[email protected]://cisco.com/tac/caseopen
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
CUCM Licensing Grace Periods pre CUCM 12.0
Grace
Period
Behavior when license is exceeded
CUCM 9.X-11.0 60 License Overage:
System function normally
Existing phones cannot be de-provisioned
Additional phones cannot be provisioned
CUC 9.X-10.5 60 Expire:
System will not take calls
Users cannot retrieve messages
Additional users or mailboxes cannot be provisioned
CUC 11.0 60 Expire:
System will take calls
Send or receive voicemails
Additional voicemail boxes can not be provisioned
CER 10.X-11.0 60 License Overage:
Responder system stops tracking and updating the phone
Location
License
Manager API
License
Manager API
License
Manager API
CER
21BRKUCC-2011
http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Smart Licensing Grace Periods CUCM 12.0 90 DAYS
BRKUCC-2011 22
Registration
Status
Authorization
Status
Evaluation Period
(90 days)
Overage Period
(90 days)
Enforcement
No MACD
Unregistered or
Registration
Expired
Evaluation Mode Count Down Starts
after first License
required Provisioning
NA No
Unregistered or
Registration
Expired
Evaluation Expired 0 days NA Yes
Registered or
Unregistered or
Registration
Expired
No Licenses in Use NA NA No
Registered Authorized NA NA No
Registered Out of Compliance
(OOC)
NA Overage period starts Yes after overage
period expires
Registered Authorization Expired NA Overage period starts Yes after overage
period expires
* Smart License Registration details for CUCM 12.0 are in the Appendix
1
2
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
License Manager Versions and Builds
Version Build
11.5(1)SU2 11.5.1.12900-5
11.5(1)SU1a 11.5.1.11900-5
11.0(1) 11.0.1.10000-2
10.5(2) 10.5.2.10000-6
10.5(1) 10.5.1.10000-9
Co-resident: same
build as CUCM
Standalone: Different
build as CUCM
License Manager
Enterprise License Manager (ELM)
9.0 9.1
Prime License Manager (PLM)
10.X-11.X
Version Build
Same as CUCM Same as CUCM
e.g. 9.1(2) SU3 9.1.2.13900-10
Reference
ELM is built into CUCM ISO
PLM is built into CUCM ISO or installed as independent / Standalone Deployment with its own Bootable ISO
23BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 24
Export Compliance License Requirement with PLM
LIC-CUCM-ENC
0$ Cost SKU
E-fulfillment via PAK
Offline via File
PLM 11.5(1)SU2
UPGRADE is
REQUIRED
BRKUCC-2011
Encryption License is ONLY Required for Mixed Mode
Release Notes for Cisco Prime License Manager, Release 11.5(1)SU2
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/11_5_1_SU2/releasenotes/cplm_b_release-notes-cplm-1151su2.html
Before you can upgrade to Standalone PLM 11.5(1)SU2from the versions below:
You must first Install ciscocm.elm.switchversion.V1.k3.cop.sgn
11.5.1.11900-411.5.1.11900-511.5.1.12001-111.5.1.12001-2
BEFORE Upgrading TO
CUCM 10.5(2)SU6+
CUCM 11.5(1)SU3+
PLMStandalone
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 25BRKUCC-2011
Export Compliance License Requirement with CUCM 12.0
Cisco Validates the Customer during Smart Account Creation Process Enables the Account For Export Functionality
When you generate a token for registering CUCM with CSSM/Satellite, the Allow export-controlled functionality on the products registered with this token option will be checked by default.
-
CUCM License Usage
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 27
CUCM License Usage
User1
Device2
Extension mobility users: No license
Extension mobility user with Unified Mobility (SNR): UCL Basic license
Device without Owner User ID association: UCL
Based on the device
E.g. Public space phones, shared workspace phones, etc.
User/ Device3
Device with Owner User ID association: UCL or CUWL
Based on the model of device and the number of devices assigned to the user
I.e. 1- 2 devices: UCL, 3 -10 devices: CUWL
TelePresence4 TelePresence (TP) device
E.g. CTS, MX, SX, TX, etc.
List of devices and associated license are in the appendix
BRKUCC-2011CUCM Licensing
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_0100101.html#CUCM_RF_UCAE0263_00
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 28
Collaboration License Substitution within CSSM
CUWL Pro
CUWL-STD
UCL Enhanced Plus
UCL Enhanced
UCL Basic
UCL Essential
CUWL STD
UCL Enhanced Plus
UCL Enhanced
UCL Basic
UCL Essential
UCL Enhanced Plus
UCL Enhanced
UCL Basic
UCL Essential
UCL Enhanced
UCL Basic
UCL Essential
UCL Basic
UCL Essential
Cisco
Smart
Software
Manager
(CSSM)
BRKUCC-2011
Reference
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 29
Device and Owner User ID AssociationDevice > Phone > Device Name
Device with Owner User ID field configured potentially uses less licenses
- I.E. Extension mobility user with Unified Mobility feature and a phone uses one license
- I.E. Multiple phones with the same Owner ID field
Owner User ID Field:
- CUCM 9.1(1a) or earlier: User or None
- CUCM 9.1(2) or later: User or Anonymous
Previous Methods:
- BAT, Run SQL via CLI, UDS and AXL
- Links in the Appendix
Recommend to perform this task before upgrading to CUCM 9.X or later
BRKUCC-2011
-
Cisco Device Assignment Tool (DAT)
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 31
Cisco Device Assignment Tool (DAT)
CUCM
6.X-9.1
CUCM
10.X-11.X
Device Name OwnerUserID CUCM Version
SEP123456789012 None 9.1(1a) or earlier
SEP098765432109 Anonymous 9.1(2) or later
Device Name OwnerUserID
SEP123456789012 UserX
SEP098765432109 UserY
Search for Unassigned
Phones via AXL per CUCM
cluster
Match Users to Unassigned
Phones based on 3 defaults and 4 optional rules
Assign Owners (OwnerUserID) to
Phones
Pre-upgrade or post-upgrade of CUCM 9.0 and later releases
Align OwnerUserID to IP Phones for User Based Licensing (CUCM 9.0 and later releases).
Windows PC (7 and later) or Apple Mac (OSX 10.8 and later) Java application
31
Device Assignment Tool
BRKUCC-2011
Latest Device Assignment Tool 11.5
Downloads Home > Products > Unified Communications > Call Control > Unified Communications Manager (CallManager) > Unified Communications Manager Version 10.5 > Unified Communications Manager / CallManager / Cisco Unity Connection Utilities-DAT
https://software.cisco.com/download/release.html?mdfid=285963825&flowid=77896&softwareid=282204704&release=DAT&relind=AVAILABLE&rellifecycle=&reltype=latest
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 32
Cisco Device Assignment Tool (DAT)Reference
DAT(UdatApplication.jar)
Based on sequence of 7 rules or manually edited xls file
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Smart Licensing Reference Links Smart Account Information
http://cisco.com/go/smartaccounts
Smart Licensing Information http://cisco.com/go/smartlicensing
Smart Licensing and Smart Accounts FAQ for Partners, Distributors and Customers https://communities.cisco.com/docs/DOC-64078
Simplifying the Cisco Software Experience Training https://communities.cisco.com/docs/DOC-56985
Smart Accounts and Smart Licensing On-Demand Training Materials https://communities.cisco.com/docs/DOC-68582
Request a new Sales Software Training Session at the time of your choosing https://www.ciscofeedback.vovici.com/se/7FAD612023A8BF7E
Operational Exchange Community (search) https://ucrm-cisco.force.com/OperationsExchange/s/
CUCM 12 Licensing Changes https://communities.cisco.com/message/274035
33
Reference
BRKUCC-2011
http://cisco.com/go/smartaccountshttp://cisco.com/go/smartlicensinghttps://communities.cisco.com/docs/DOC-64078https://communities.cisco.com/docs/DOC-56985https://communities.cisco.com/docs/DOC-68582https://www.ciscofeedback.vovici.com/se/7FAD612023A8BF7Ehttps://ucrm-cisco.force.com/OperationsExchange/s/https://communities.cisco.com/message/274035
-
CUCM Upgrade/Migration Methods and Tools
3
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 35
Sample CUCM Versions and BuildsReference
CUCM Version CUCM Build Numbering Convention
12.0(1)SU1 12.0.1.21900-7(A.B.C.XYzzz-x)
(A) Major version (License)
11.5.1.10000-6
(B) Minor version (Long Life Release)
11.5.1.10000-6
(C) Maintenance release (Patch and/or Features)
11.5.1.10000-6
(X) Build (Patch)
11.5.1.10000-6
11.5.1.20000-5 (example)
(Y) FCS:0, ES or SU: 1-9
11.5.1.10000-6 (FCS)
11.5.1.12900-21 (ES or SU look at last three digits)
(zzz) FCS:000, ES: 001-899, SU: 900-999
11.5.1.10000-6 (FCS)
11.5.1.11001-5 (ES) (example)
11.5.1.12900-21 (SU)
12.0(1a) 12.0.1.11001-2
11.5(1)SU3b 11.5.1.13902-2
11.5(1)SU3a 11.5.1.13901-3
11.5(1)SU1 11.5.1.11900-26
11.5(1) 11.5.1.10000-6
11.0(1a)SU3a 11.0.1.23901-1
11.0(1a)SU2 11.0.1.22900-14
11.0(1a)SU1 11.0.1.21900-11
11.0(1a) 11.0.1.20000-2
11.0(1) 11.0.1.10000-10
10.5(2)SU6a 10.5.2.16901-1
10.5(2)SU5 10.5.2.15900-8
https://www.cisco.com/cisco/support/notifications.html
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 36
Separate CUCM & Unity Connection 12.X
CUCM & Unity Connection
7.X-11.5 ISO
CUCM 12.X ISO
UCSInstall_UCOS_12.0.1.21900-7.sgn.iso
Unity Connection 12.X ISO
UCSInstall_CUC_12.0.1.21900-10.sgn.iso
BRKUCC-2011
-
Upgrade Methods and Tools
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 38
Upgrade Method
CUCM 12.0
CUCM 7.1(3/5)
CUCM 8.X
CUCM 6.1(5)
CUCM 9.XApp
lian
ce
CUCM 9.X
CUCM 10.X
CUCM 8.X
CUCM 11.XVir
tualiz
ed
What Upgrade Method?
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 39
Upgrade Methods and Tools Unified CM OS
Upgrades
Method
Direct Standard Upgrade
Direct Refresh Upgrade
PCD Upgrade
PCD Migrate
DSU
DRU
PCDU
PCDM
Prime Collaboration Deployment (PCD) Upgrades and Migrations
Unified CM OS Admin Upgrades
Native and embedded tool
External tool (virtual machine)
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 40
Unified CM OS Admin Types of Upgrades
Unified CM OS Admin
SU
RU
Standard Upgrade (formerly called L2 Upgrade): Appliance/Virtual to Appliance/Virtual model
Low complexity with possible shortest downtime
Between CUCM versions with the same major Linux versions
(e.g. CUCM 10.0 to 11.0 or CUCM 10.0 to 11.5)
RU (Refresh Upgrade): Appliance/Virtual to Appliance/Virtual model with major Linux version change (starting with RHEL 5)
Medium complexity with possible longer downtime
(e.g. CUCM 8.6 to 11.5 or CUCM 9.1 to 11.5)
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 41
SU versus RU Upgrade
Active partition is running while application is upgraded on the inactive partition
Low downtime since upgrade can be done while system is functioning
SU Upgrade
Server is down while application is upgraded
Higher downtime since upgrade cannot be done while system is functioning
Upgrade timing is equal or greater then fresh installation of CUCM
RU Upgrade
Detailed SU and RU upgrade process are in the appendix
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 42
CUCM Upgrade and Reboot Options (DSU & DRU)
CUCM Publisher
CUCM Subscriber
CUCM 12 Upgrade
ISO
Active Partition (CUCM 11)
Inactive Partition (CUCM 10)
CUCM Publisher
CUCM Subscriber
1
2 Active Partition (CUCM 11)Inactive Partition (CUCM 10)
Active Partition (CUCM 12)
Inactive Partition (CUCM 11)
Active Partition (CUCM 12)
Inactive Partition (CUCM 11)
Publisher node MUST be Upgraded first
Switchover options depends on the collaboration product
CUCM Publisher can be switched over before Subscriber(s) Upgrade Startup
DRU Only Switchover IM&P Publisher after CUCM Cluster Database Replication Completes
CUC Publisher must NOT be switched over before Subscriber Upgrade Completes
BRKUCC-2011
Automatically switch versions if the upgrade is successful (yes/no):
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Switchover Reboot Methods
CUCM
Upgrade Type Switchover
MethodReboot Options
Standard Upgrade
Automatic Automatically reboot and Switch to the new version after
upgrade completes successfully.
ManualDo not reboot and Switch to new version after upgrade
completes successfully
Refresh Upgrade
Automatic
Refresh Upgrade reboots at the start of Upgrade.
Remain in the Upgraded version after upgrade completes
successfully.
ManualAutomatically reboot and Switch back to the previous version
after Refresh upgrade completes successfully.
* PCD always Initiates Upgrades in Manual mode. PCD creates a separate Manual Switchover task if the Automatic Switchover option is selected within the Upgrade Wizard.
43
CUCM + IM&PRecommended
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 44
SU and RU Upgrade Decision Tree
Existing CUCM cluster being upgraded
Upgraded CUCM cluster
NO
Upgrade to same major RHEL
version
Perform a
RU Upgrade
Perform a
SU Upgrade
YES
L2
SU
CUCM
Version
VOS
RHEL Release
5.1(x) & 6.X RHEL 3 Update 8
7.0(1) RHEL 4 Update 4
7.1(2) RHEL 4 Update 6
7.1(3) & 8.0(x) RHEL 4 Update 7
8.5 RHEL 4 Update 8
8.6* RHEL 5 Update 5
9.X RHEL 5 Update 7
10.0(1) RHEL 6 Update 2
10.5(1) RHEL 6 Update 5
11.0(1) RHEL 6 Update 6
11.5(1) RHEL 6 Update 6
12.0(1) CentOS 6 Update 8
* RU starts with CUCM 8.6 or RHEL 5 for CUCM.
Reference
RU
RU
RU
SU
SU
SU
BRKUCC-2011
RU Boundary
-
CUCM 12.0 Deprecated Phones
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
CUCM 12.0 CUCM 11.5
Deprecated Phone Models 7921, 7970 and 797112 S, 12 SP, 12 SP+, 30 SP+, 30
VIP, 7902G, 7905G, 7910,
7910G, 7910+SW, 7910G+SW, 7912G,
7920 and 7935
* Phones will NOT register to CUCM
Starting Upgrade to 11.5 or
12.X
Login After Upgrade Add Deprecated Phone After
Upgrade
Notification Warning in Upgrade Status fieldWarning banner in CCM Admin
when these phones are in the
databaseAdd action fails
Remediation Upgrade phone modelsDelete these phones out of the
database
Only add supported models of
phones
46
CUCM Deprecated Phone Models
BRKUCC-2011
7940 & 7960 Phones
are still supported
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
CUCM 12.0 Deprecated Phone Models
Field Notice
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/12_0_1/deprecated_phones/cucm_b_deprecated-phone-models-for-1201.html
Phones (17 models) will not be able to register to CUCM 12.0
Check phone models for support and migrate IP phones using Endpoint Refresh Tool - Migration FX before upgrading to CUCM 11.5
Free Migration FX software for 1 year with a Cisco TMP of 100 78XX/88XX IP phones
(L-CP-MGFX-PROMO=)
Free Trial Version of MigrationFX (up to 50 phones) from UnifiedFX
47BRKUCC-2011
Endpoint Refresh Tool - Migration FX
http://refreshcollab.cisco.com/webportal/66/Endpoint%20Refresh%20Tool 3
https://www.cisco.com/cisco/support/notifications.html
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/12_0_1/deprecated_phones/cucm_b_deprecated-phone-models-for-1201.html
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 48
Upgrade Methods and Tools PCD
Upgrades
Method
Direct Standard Upgrade
Direct Refresh Upgrade
PCD Upgrade
PCD Migrate
DSU
DRU
PCDU
PCDM
Prime Collaboration Deployment (PCD) Upgrades and Migrations
Unified CM OS Admin Upgrades
Native and embedded tool
External tool (Virtual Machine)
BRKUCC-2011
-
PCD Upgrades and Migrations
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 50
PCD Upgrades and Migrations
Prime Collaboration Deployment
U
M
Direct Upgrade (SU and RU)
Migrate existing clusters
Simple same network settings (IP addresses and/or hostnames)
Network new network settings (IP addresses and/or hostnames)
BRKUCC-2011
Prime Collaboration Deployment Updates 12.1(1)
https://software.cisco.com/download/release.html?mdfid=286313357&flowid=83208&softwareid=286287305&release=12.1(1)&relind=AVAILABLE&rellifecycle=&reltype=latest
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Prime Collaboration Deployment (PCD) PCD is a VMware vApp used for management of Cisco
collaboration applications:
- CUCM
- CUC
- CUP / IM&P
- CUCCX
Management tasks (Upgrade, Switch Versions, Server Restart, Readdress, Install and Migrate) are based on collaboration application and version of the application
VMware vApp is pre-configured virtual machine with OS and PCD application (1.5GB)
pcd_vApp_UCOS_12.1.1.10000-4_vmv7_v1.2.ova
PCD OVA containing preinstalled app ships as part of UCM media kit
Bootable ISO Available via PUT or TAC (NOT posted on CCO)
Update ISOs are Posted on CCO
CUCM 6.X
CUCM 7.X
CUCM 8.X
PCD
ESXi Hosts
CUCM 9.X
MCS Migrate Example
51BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 52
Prime Collaboration Deployment CUCM Capabilities
PCD
CUCM ClusterCUCM 12
Upgrade ISO
Upgrade Cluster
CUCM Cluster
Migrate Cluster
CUCM Cluster
CUCM Cluster
Restart
CUCM Cluster
Cluster Discovery
CUCM Cluster
Switch Version
CUCM ClusterCUCM 12
Upgrade ISO
Fresh Install
CUCM Cluster
Readdress
Host1/IP1
Host2/IP2
BRKUCC-2011
PCD 12.1(1) Administration Guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/12_0_1/cucm_b_pcd-admin-guide-1211.html
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 53
PCD Capabilities for other Collaboration Applications
IM&P Presence
CUCCX
Reference
Unity Connection
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 54
PCD 12.1 Environment Requirements
PCD
PCD 12.1
vCPU2
(2000Mhz)
vRAM 4GB
vDisk 80GB
Guest OSCentOS 6
(64)
vNIC Adapter VMXNet3
OVA
ESXi Version
to run PCD on
5.0U1
5.1
5.5
6.0
6.5
ESXi Host API
version
Support
ESXi Host License Requirement
5.5 Cisco UC Virtualization Foundation (appears as Foundation
Edition in vSphere Client)
Cisco UC Virtualization Hypervisor Plus 6.0 or higher
VMware vSphere Standard Edition, Enterprise Edition, or
Enterprise Plus Edition
Evaluation mode license (for example, for lab deployments and not
production use)
6.0
6.5
Increase vCPU & vDisk as neededBRKUCC-2011 Upgrade PCD to latest version First
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
PCD Features Overview
PCD and VMware ESXi communication
- ESXi host root credential no longer required
- w/ PCD 11.5(2) Host and Virtual Machine privileges are sufficient
- NFS mounts PCD /fresh_install directory
- ESXi API Support Required 5.5,6.0,6.5
- ESXi License Requirements
- Data center or server team coordination
PCD
Virtualized CUCM 12.X
VMware vSphere ESXi
Host
/upgrade/fresh_install
ucsinstall*.iso,*cop.sgnbootable*.iso
sftp
ftp/sftp
55BRKUCC-2011
ExternalFile Server
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
PCD Features Overview Cont.
PCD and CUCM communication
- CUCM OS admin credentials required
- PCD Installs ciscocm.ucmap_platformconfig.copduring Discovery and certain PCD Tasks such as Migration / Data Export
- Platform SOAP API for certain PCD Tasks such as Restart, Upgrade, Switch Version
- Requires Platform SOAP Services to be activated on CUCM 8.6 on all Nodes
PCD
CUCM
Ssh/sftp
NEW
PCD
10.5(2)
HTTPs
Platform SOAP
API
56BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
PCD Features Overview Cont.
PCD and CUCM communication
- Static NAT support with PCD 10.5(2)+
- PCD Behind NAT
- CUCM Behind NAT
- PAT not enough need 1 to 1 Static NAT
PCD
10.1.1.10CUCM
192.168.1.2
outside inside
Set PCDs NAT IP when it resides
behind a NAT Router (Inside)
10.1.1.10Source CUCM
192.168.1.2
outside inside
PCD
Dest. CUCM10.1.1.11
57BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKUCC-2011 58
PCD Features Overview Cont.
PCD and CUCM communication
- Static NAT support with PCD 10.5(2)+
- PCD Behind NAT
- CUCM Behind NAT
- PAT not enough need 1 to 1 Static NAT
PCD
10.1.1.10
outside
Source CUCM192.168.1.2
outside
CUCM192.168.1.2
inside
10.1.1.10
inside
Dest. CUCM10.1.1.11
PCD
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
PCD Features Overview Cont.
PCD and CUCM communication
- Remote SFTP Support for Upgradesor COP file Installs
- Multi SFTP Server Support
PCD
HTTPs
Platform SOAP
API
sftp
sftp
SFTP Server in DC1
SFTP Server in DC2
59BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
This MUST match with the
pre-provisioned ESXi NFS
Datastore Name
PCD Features Overview Cont.
PCD Remote File Support for Migration / Fresh Install
- Remote NFS Datastore Support
- Datastore(s) Must be pre-provisioned on ESXi host(s)
- Edit New UC Cluster / Migration Destination Cluster Nodes
- Change the SFTP Server Assignment
PCD
VMware vSphere
ESXi Host
ExternalFile Server
in DC1
ExternalFile Server
in DC2
Add the NFS Datastore(s) to ESXi Hosts First
VMware vSphere
ESXi Host
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco PublicBRKUCC-2011 61
PCD Features Overview Cont.
PCD and CUCM communication
- SFTP Server Details must be assignedto each CUCM Node
- Default is localhost = PCD Local Folder
- /upgrade
- /fresh_install
PCD
HTTPs
Platform SOAP
API
sftp
sftp
SFTP / NFS Server in DC1
VMware vSphere
ESXi Host
VMware vSphere
ESXi Host
SFTP / NFS Server in DC2
When Editing New UC Cluster /
Migration Destination Cluster
Nodes NFS Datastore Options
will be given
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 62
PCD Assisted Upgrades and Migrations
Prime Collaboration Deployment
U
M
Simple Migration: Same network settings (IP addresses and/or hostnames)
Network Migration: New network settings (IP addresses and/or hostnames)
PCD Upgrade (Virtual to Virtual)
From CUCM Version Target CUCM Version
8.6(1),8.6(2),9.0.(1),9.1(1),9.1(2),10.0(1),
10.5(1),10.5(2),11.0(1),11.5(1)
10.X, 11.X or 12.0
PCD Migration (Physical to Virtual)
From CUCM Version Target CUCM Version
6.1(5),7.1(3),7.1(5),8.0(1),8.0(2),8.0(3),
8.5(1),8.6(1),8.6(2),9.0.(1),9.1(1),9.1(2)
10.X, 11.X or 12.0
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
PCD Migration Task Overview
CUCM on MCS or
Virtualized
Virtualized CUCM 12.0
Bare metal CUCM to virtualized CUCM (P2V)
- Installs ciscocm.ucmap_platformconfig.cop & ciscocm.migrate-export-vX.Y.cop file to the source servers to export data
- Builds a new migration cluster (Manual Task Required to first deploy OVAs)
- Exports and Imports data
Same or different destination IP address and/or hostname
Source or Destination Migration Cluster can be behind NAT
Scheduled or immediate execution
PCD
Detailed step by step with screen captures are in the appendix (25 slides)
Sample Powershell Script in
Appendix**
63BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
1. Discover Source CUCM Clusters
2. Add Target ESXi Hosts
3. Add CUCM Bootable ISOs to PCD SFTP Server (adminsftp user, fresh_install folder) or to External NFS Server
4. Deploy Empty CUCM VMs on the Target ESXiHosts using applicable OVA(s)
5. Define a Migration Destination Cluster
1. Map Source Nodes to Destination Virtual VMs
6. Add Migration Task
1. Choose Source UC Cluster
2. Choose Destination Cluster
3. Choose Migration Files (Bootable ISOs)
4. Schedule Start Time
CUCM 6.X
CUCM 7.X
CUCM 8.X
PCD
1
2
ESXiHost
4
3
PCD Migration Task Overview
Create CUCM
VMs via OVA
5
64BRKUCC-2011
Workstation
External File Server
http://rds.yahoo.com/_ylt=A2KJke68yKtNmSAAD02JzbkF;_ylu=X3oDMTBpY2Y5NXNiBHBvcwM2BHNlYwNzcgR2dGlkAw--/SIG=1j3gskf9v/EXP=1303132476/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&ei=utf-8&fr=fptb-msgr&w=512&h=512&imgurl=icons.iconarchive.com/icons/iconhive/galactica/512/dvd-icon.png&rurl=http://www.iconarchive.com/show/galactica-icons-by-iconhive/dvd-icon.html&size=164KB&name=Dvd+Icon+|+Galac...&p=dvd+icon&oid=e92acc5b7f779b5a6ee55dbbb5ee7f1c&fr2=&no=6&tt=512000&sigr=129r421rh&sigi=11v9o5q5i&sigb=12dau2uje&.crumb=Yh5qmC.m1rW
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
PCD Considerations and Planning
Cisco UC Virtualization Hypervisor with older Cisco BE6K and BE7K
ESXi Support for Vmware APIs (Fresh Install, Migration Tasks)
Lab testing with or without NAT feature
Remember vSphere DRS (Distributed Resource Scheduler) is NOT Supported
Consider network traffic to and from PCD (NFS, SFTP)
PCD does not auto install SU/RU upgrade required COP file(s)
- ciscocm.version3-keys.cop.sgn
- ciscocm.refresh_upgrade_v1.3.cop.sgn
Inspect PCD logs via activelog tomcat/logs/ucmap/log4j/ucmap*.log
65BRKUCC-2011
PCD 12.1(1) Administration Guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/pcdadmin/12_0_1/cucm_b_pcd-admin-guide-1211.html
-
CUCM Upgrade COP Files
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 67
CUCM Upgrade COP Files
CUCM YCUCM X
Current Version Target Version COP File Required
-
Upgrade Path
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 69
Virtualized CUCM to Virtualized CUCM 12.0
CUCM 12.0CUCM 9.X
CUCM 10.X
CUCM 8.6
CUCM 11.X
PCD Upgrade orUnified CM OS Admin
CUCM
CUCM Version Upgrade Type COP File(s)
8.6 RU ciscocm.version3-keys.cop.sgn (
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 70
Appliance (MCS) to Virtualized CUCM 12.0
CUCM 12.0
PCD Migration is recommended
Unified CM OS Admin upgrade will work for some situations
Access to Bootable ISO Media
CUCM 7.1(3/5)
CUCM 8.X
CUCM 6.1(5)
CUCM 9.X
PCD Migration
CUCM 12.0CUCM 8.6
CUCM 9.X Unified CM OS Admin Migrate
BRKUCC-2011
Ru
nn
ing
on
Ph
ysic
al M
CS
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 71
CUCM Upgrade Type and Upgrade MethodReference
CUCM on MCS
CUCM Version Upgrade Type Upgrade Method
6.1(5) NA PCD Migration
7.1(3/5) NA PCD Migration
8.X NA PCD Migration
8.6 RU PCD or Unified CM OS Admin Migration
9.X RU PCD or Unified CM OS Admin Migration
CUCM Virtualized
CUCM Version Upgrade Type Upgrade Method
8.6 RU PCD or Unified CM OS Admin Upgrade
9.X RU PCD or Unified CM OS Admin Upgrade
10.X SU PCD or Unified CM OS Admin Upgrade
11.X SU PCD or Unified CM OS Admin Upgrade
BRKUCC-2011
-
OVA Updates for Virtualized CUCM Upgrades
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
vSphereClient
CCO
OVA
UCS B200 M4
2
1
73
Cisco Virtual Template (OVA) File
Open Virtual Archive (OVA): Portable virtual appliance that defines configuration (memory, storage space, etc.) for a virtual machine and is a compressed version of OVF
Cisco will provide OVA files with Virtual Machine Hardware Version (VMV7) and VMV8on CCO for collaboration applications deployment
Always Deploy the latest OVA version and the highest available VMV version (8) that matches to ESXi version
Always Read the latest OVA ReadMe Files
https://www.cisco.com/web/software/283088407/118831/cucm.ova.README_10.5_Rev3.pdf
BRKUCC-2011
https://www.cisco.com/web/software/283088407/118831/cucm.ova.README_10.5_Rev3.pdf
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 74
Example of ESXi and Collaboration OVA Version
CUCM 12.0
Supported
ESXi Version
VMware Virtual
Machine Hardware
Version (VMV)
Recommended Cisco
OVA VMV Version
5.0U1 8 8
5.1 9 8
5.5 10 8
6.0 11 8
6.5 13 8
Collaboration
Application
Collaboration
Application Version
VMV Version Cisco
OVA Version
cucm_12.0_vmv8_v1.0.ova
CUCM 12.0 8 1.0
cucm_10.5_vmv8_v2.0.ova
CUCM 10.5 8 2.0
Use matching collaboration application to OVA file especially with the new separated ISO files for CUCM, IM&P and CUC
E.g. cucm_12.0_vmv8_v1.0.ova and Bootable_UCSInstall_UCOS_12.0.1.21900-7.sgn.iso
VMV can be upgraded, but cannot be downgraded. Keep as high as VMV 8
BRKUCC-2011
Virtual Machine Compatibility
https://docs.vmware.com/en/VMware-vSphere/6.5/com.vmware.vsphere.vm_admin.doc/GUID-64D4B1C9-CD5D-4C68-8B50-585F6A87EBA0.html
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 75
CUCM 11 to CUCM 12.X Guest OS Change
VM Options CUCM 11.X CUCM 12.X
Guest OS RHEL 6 (64-bit) CentOS 6/7 (64-bit)
Shutdown CUCM
Change the Guest OS from RHEL 6 (64 bit) to CentOS 4/5/6/7 (64 bit)
ESXi 5.5 only has CentOS 4/5/6 and might need another change at CUCM 12.5
Should be done before CUCM upgrade
Upgrade to CUCM 12.X
BRKUCC-2011
CUCM 12.0 OVA Readme:
https://www.cisco.com/web/software/283088407/139512/cucm.ova.README_12.0.pdf
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 76
CUCM 8/9 to CUCM 10/11/12 Adapter ChangeVM Options CUCM 9.X CUCM 10.X/11.X/12.X
Guest OS 5 (32bit) RHEL 6 (64-bit)
CentOS 6 (64-bit)
Adapter Type Flexible VMXNet3
Changes CAN be done Prior to upgrading to CUCM 10+
Update to the latest VMware Tools First
CUCM VM must be Powered OFF
Check and upgrade Tools during power cycling under Options VMware Tools
Change Network adapter type from Flexible to VMXNET3
Automatic MAC: Edit VMX file in the VM machine directory. Instruction in link below
VMware vSphere PowerCLI for both automatic and manual MAC. Instruction in link below
Sample Powershell script in Appendix
Reference
NOT Compatible w/
RHEL 6 64-Bit
BRKUCC-2011
VMware Tools Upgrade Methods
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#vmtools
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
CUCM 10.X 12.0 OVA vRAM / Memory Change
Product Scale
(users)
vCPU vRAM
(GB)
vDisk
(GB)
CUCM
10.X
10,000 4 6 1 x 110
7,500 2 6 1 x 110
2,500 1 4 1 x 80
1,000 2 4 1 x 80
Product Scale
(users)
vCPU vRAM
(GB)
vDisk
(GB)
CUCM
11.X
10,000 4 8 1 x 110
7,500 2 8 1 x 110
2,500 1 6 1 x 80
1,000 2 6 1 x 80
Shutdown CUCM
Increase vRAM Resources +2GB prior to upgrading to CUCM 12.0
No vRAM increase from 11.X 12.0
77BRKUCC-2011
CUCM 12.0 OVA Readme:
https://www.cisco.com/web/software/283088407/139512/cucm.ova.README_12.0.pdf
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 78
VMware Tools Update Reference
CUCM
OVA
Version
VM Options VMware Tools Tools
UpgradesCheck and upgrade Tools during power Cycling
8.X,9.X NOT checked
10+ Checked
Applicable to
CUCM Versions
When using VMware Tools
10.0, 10.5 or 11.0 10.0.0 or higher
(ESXi 5.5EP9 or 6.0EP05)
https://packages.vmware.com/tools/versions
CSCux90747 and CSCuz50894
Remediation Options
Upgrade to 10.5(2)SU4, 11.0(1)SU3, 11.5(1) or higher
Install VMwareTools2016c COP File (ciscocm.VMwareTools2016c.cop.sgn)
BRKUCC-2011
Check IT
ciscocm.VMwareTools2016c.cop.sgn COP File
https://software.cisco.com/download/release.html?mdfid=285963825&softwareid=282204704&release=COP-Files&relind=AVAILABLE&rellifecycle=&reltype=latest
https://packages.vmware.com/tools/versions
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 79
CUCM 7,500 Devices OVA Changes
CUCM 7500 8.5 8.6 9.0(1) 9.1 10.X 11.X 12.0
vCPU 2
(1300Mhz)
2
(3600Mhz)
2
(3600Mhz)
2
(3600Mhz)
2
(3600Mhz)
2
(3600Mhz)
2
(3600Mhz)
vRAM6GB 6GB 6GB 6GB 6GB 8GB 8GB
vDisk2 x 80GB 2 x 80GB 2 x 80GB 110GB 110GB 110GB 110GB
Guest OSRHEL 4 (32) RHEL 4 (32) RHEL 5 (32) RHEL 5 (32) RHEL 6 (64) RHEL 6 (64) CentOS 6 (64)
vNIC AdapterFlexible Flexible Flexible Flexible VMXNet3 VMXNet3 VMXNet3
VMwareTools
Auto UpdateNo No No No
Check and
upgrade Tools
Check and
upgrade Tools
Check and
upgrade Tools
Shutdown virtual machine (vm) and apply changes BEFORE upgrade
vCPU: Change Reservation values (Resources)
vRAM: Change Reservation values (Resources)
vDisk: NO Change Required (Optional)
vNIC: Change vNIC type. Instruction in the appendix and in OVA README files
Guest Operating System (OS): Change Guest OS and Version
optional
Reference
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 80
CUCM 10,000 Devices OVA Changes
CUCM 10000 8.6 9.0(1) 9.1 10.X 11.X 12.0
vCPU 4
(7200Mhz)
4
(7200 Mhz)
4
(7200Mhz)
4
(7200Mhz)
4
(7200Mhz)
4
(7200Mhz)
vRAM6GB 6GB 6GB 6GB 8GB 8GB
vDisk2 x 80GB 2 x 80GB 110GB 110GB 110GB 110GB
Guest OSRHEL 4 (32) RHEL 5 (32) RHEL 5 (32) RHEL 6 (64) RHEL 6 (64) CentOS 6 (64)
vNIC AdapterFlexible Flexible Flexible VMXNet3 VMXNet3 VMXNet3
VMware Tools
Auto UpdateNo No No
Check and
upgrade Tools
Check and
upgrade Tools
Check and
upgrade Tools
optional
Reference
Shutdown virtual machine (vm) and apply changes BEFORE upgrade
vCPU: Change Reservation values (Resources)
vRAM: Change Reservation values (Resources)
vDisk: NO Change Required (Optional)
vNIC: Change vNIC type. Instruction in the appendix and in OVA README files
Guest Operating System (OS): Change Guest OS and Version
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
OVA Changes and vDisk Clarifications
VMs with dual 80GB vDisk is supported with CUCM 9.X, 10.X, 11.X and 12.0
Primary 80GB vDisk on OVA is partitioned to host 2 versions of CUCM (active / inactive)
Secondary 80GB vDisk on OVA has the /common partition which hosts (activelog/inactivelog) This vDisk can be expanded with CUCM 10.X+ by simply Resizing the Virtual Machine
See CUCM COP Files for Upgrades Slide for Reference
Resizing Virtual Machine is supported
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#resize_vm
If you must change VM with single or dual 80GB vDisk to single 110GB vDisk
You Must Re-Deploy OVA, Rebuild CUCM
Consider PCD Migrationhttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/11_5_1/replace/cucm_b_replacing-single-server-or-cluster-1151.html
81BRKUCC-2011
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#resize_vmhttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/install/11_5_1/replace/cucm_b_replacing-single-server-or-cluster-1151.html
-
Platform Support and Migration
4
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 83
Appliance to Virtualization Conversion
PCD Migration
CPU Memory NIC Storage
UC App
Server Hardware
VOS
ESXi 4/5/6 Hypervisor
UC App
VOS
UC App
VOS
UC App
VOS
1. Server platform selection
2. VMware ESXi requirements
3. Conversion of appliance to virtual machine or OVA Reference
Leverage Cisco Collaboration Virtualization formerly Docwiki
1
2
3
BRKUCC-2011
Unified Communications in a Virtualized Environment Docwiki
http://www.cisco.com/go/uc-virtualized
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Flexible, but more Complex
Simpler, but PrescriptiveMore
More
UC on UCS
with fixed-configuration UC on UCS with
min specs
3rd-Party with
min specs
etc.
BE6000M
BE6000H
BE7000M
BE7000H
etc.
Tell me what to do I know what Im doingDo it for me
Tested Reference
Configurations (TRCs)
Specs-Based-
UCSBusiness Edition appliances
(Packaged Collaboration Solutions)
Turnkey IT
Traditional IT
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Previous Sessions for UC on UCS Migration
BRKUCC-1903 - Migration and Co-Existence Strategy for Collaboration Applications in a Virtualized Environment (2014 San Francisco)
BRKUCC-2346 - UC on UCS Overview (2014 San Francisco)
BRKUCC-2936 - Deploying and Operating a Virtualized UC solution on UCS platform (2014 Milan)
85
Reference
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 86
2. VMware Requirements (Sample for CUCM)
vCenter Mandatory for
Spec-based
CUCM Version ESXi Version ESXi License
11.5 & 12.0 5.0 U1, 5.1, 5.5, 6.0 and 6.5 VMware vSphere Hypervisor
Cisco UC Virtualization Hypervisor
VMware vSphere Hypervisor Foundation
Cisco UC Virtualization Foundation, Standard, Enterprise or
Enterprise Plus
10.5(2) 4.0 U4, 4.1 U2, 5.0 U1, 5.1, 5.5, 6.0 and 6.5
9.1 4.0 U3, 4.1 U1, 5.0, 5.1, 5.5, and 6.0
Check for specific collaboration application and corresponding VMware version and license support
Upgrade to latest version of ESXi updates (VMware EOL~, 6.0U3 TLS 1.2 Support), but be mindful of other co-res applications specific requirements (e.g. Expressway)
BRKUCC-2011
Why
Should I
Upgrade
my ESXi?
TLS 1.2 TLS 1.1 TLS 1.0
ESXi 5.0/5.1
VMware Product Lifecycle Matrix https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/product-lifecycle-matrix.pdf
ESXi
Version
End of Technical Guidance
(Cisco eoSupport)
5.0U1, 5.1 2018/08/24
4.0, 4.1 No Longer supported Upgrade !!
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 87
vCenter 6.5 and ESXi 6.5 Support
CUCM 12.0 OVA
OVA
ESXi Version vCenter
Version
6.5 6.5
vCenter or Direct
CUCM
Version
OVA File supporting vCenter & ESXi 6.5
10.5 cucm_10.5_vmv8_v2.0.ova
11.0 cucm_11.0_vmv8_v1.1.ova
11.5 cucm_11.5_vmv8_v1.1.ova
12.0 cucm_12.0_vmv8_v1.0.ova
Updated OVA files required if deploying directly to ESXi 6.5 Hosts or using vCenter 6.5 even if managed ESXi hosts are 6.0 or below
BRKUCC-2011
cucm_10.5_vmv8_v1.9.ova
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 88
3. Conversion of Appliance to Virtual Machine or OVA
MCS
Server
Model
Maximum
Number
of Phone
OVA
Deployment
Size
vCPU
7845-I3 or
earlier
10000 10000 4
7845-I3 or
earlier
7500 7500 2
7845-I2/H2
or earlier
7500 7500 2
7825-I5 or
earlier
1000 2500 2
7825-I5 or
earlier
1000 1000 2
7816-I5 or
earlier
500 1000 2
7828-I5 or
earlier
500 1000 2
Smaller MCS server converts to a standard 2500 device OVA or restricted performance CPU OVA on CUCMBE 6K
MCS and C series both has similar direct attached storage (DAS)
Storage option for redundancy: FC SAN
Restricted performance CPU (CUCMBE 6K)
OVA
BRKUCC-2011
Reference
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 89
Appliance versus Virtualization Support
Feature Appliance Virtual
Music on Hold (live source) USB audio (unicast and
multicast)
IOS or Barix (multicast only) *
Install and upgrade error logs USB Virtual serial port
Answer file (platformConfig.xml) USB Virtual floppy
UPS via USB APC UPS via USB UPS on UCS/ESXi
Back up Tape Secure ftp
eToken encryption key USB on client and not server USB on client and not server
SMDI Serial port NA
Take these support considerations into account when virtualizing CUCM
* Multicast to Unicast conversion with CUCM 11.5. for specific phones, SIP trunk, SBC, etc.
Reference
BRKUCC-2011
-
UCS, VMWare and Collaboration Operational Support
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 91
Dependencies and Support: Applications, ESXi Version and UCS Firmware/Hardware
Upgrade of collaboration application might require ESXi version upgrade
Upgrade of ESXi version (application or ESXistandardization) might require UCS firmware update (e.g. firmware 3.0(3) on C240M4S2)
UCS hardware replacement (e.g. C210M2 and ESXi 6.0+)
CUCM
Version
ESXi Version
12.X 5.0 U1, 5.1, 5.5, 6.0 and 6.5
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_s
ystem/virtualization/virtualization-software-requirements.html
Sample
ESXi
Version
UCS Hardware
NOT Supported
UCS Hardware
Supported
Standalone
5.5U3 C210M1: w/ 1.4(3)y
C240M4S: w/ 3.0(3)
6.5U1 C210M2, C210M1 C220M3S: w/ 3.0(3)
C240M4S: w/ 3.0(3)
https://ucshcltool.cloudapps.cisco.com/public/
Collaboration application to supported version of ESXi
UCS hardware and supported version of ESXi
BRKUCC-2011
-
Overview of Systems Level Upgrade Planning
5
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 93
System Level Planning
License ManagementVirtualization
Platform
Upgrade/Migration Methods and
Tools
System Preparation
Optimizing Upgrade Speed
Execution
Smart Licensing
Smart Account
License Conversion
License Optimization
EOL < 9.0 License
Servers
Virtualization
Virtualized CUCM
VMware changes
Direct Standard Upg.
Direct Refresh Upg.
PCD Upgrade
PCD Migration
Deprecated phones
Pre-Upgrade check
list
- Change freeze:
- MACD
- EM < 9.X
- AXL, PCP
- LDAP Sync
- RTMT alert
- VM changes
- DB Replication (2)
- DRS back up
- Baseline system
- Disk Space
- COP file(s)
- Review the
Recommended
Sequence
- TFTP server
performance
- DB replication
increase timeout &
process count
- DB replication
cleanup RIS / ATS
Logs
- Purge CDR
Phone firmware
Application
dependencies
Upgrade windows
Smart Registration
Post-Upgrade
check list
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Example: Minimize Upgrade Window
CUCM
Upgrade
3
UC Applications
Upgrade
Phase II:
IP Phone
Firmware Upgrade
Phase IV:
UC Applications Pre-Upgrade Migration
Phase VI:
CUCM and UC Applications Post
Upgrade Migration
Replacement
UC Applications
Upgrade
4 5
Phase II, IV or V might have to be repeated for each of the step in a multi-step upgrade
Check with Compatibility Matrix on Collaboration applications and firmware compatibility
2Phase I:
Owner User ID / phone association and license request
1
IP Phone
Firmware
Phase III:
Proactive Replacement
6Phase V:
Prepare CUCM for Upgrade
Apply COP files
94BRKUCC-2011
-
System Preparation and Optimizing CUCM Upgrades
6
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 96
Disk Space Requirements
Adjust RTMT Alert Properties: LogPartitionLowWaterMarkExceeded 30% (default 80%)
LogPartitionHighWaterMarkExceeded 40% (default 85%)
Delete old ATS & RIS Database Aborted Transaction logs
file delete activelog cm/log/informix/ats/* noconfirm file delete inactivelog cm/log/informix/ats/* noconfirm
If you cant delete due to CSCux10858 contact TAC
CUCM 12 Upgrade ISO
/common partition
25GB Required
CUCM Version Options
10.X or later Resize vDisk (2nd vDisk if 2 X 80GB)
8.5(1), 8.6(2), 9.1(1),
9.1(2)
ciscocm.vmware-disk-size-reallocation-1.0.cop.sgn
Expanding Common Partition
CUCM Version Options
All CUCM Versions Reduce log files
9.1 or Later
!! Last Resort !!
ciscocm.free_common_space_v1.4.k3.cop.sgn
Cleaning up Common Partition
BRKUCC-2011
Refresh Upgrade Stuck Here
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Improve Upgrade Performance iOPs Contention
Check Raid Controller Battery Backup Unit Status
Make sure Virtual Disk Is in Write Back Cache mode NOT in Writethrough
Good BBU = Write Back Cache Mode
Bad BBU = Write Through Mode
97BRKUCC-2011
C2XX / BE6K /BE7KM1/M2 Platforms w/ iBBU
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Improve Upgrade Performance iOPsContention
98BRKUCC-2011
C2XX / BE6K /BE7KM3/M4 Platforms w/
SuperCap
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Improve Upgrade Performance
Change TFTP service parameter for dedicated TFTP server
System Service Parameter Cisco TFTP (Advance)
Maximum Serving Count (default is 500)
1,500 for single processor dedicated TFTP server and 3,000 for dual processors dedicated TFTP server
Purge CAR Database
CUCM Serviceability Tools CDR Analysis and Reporting System Database Manual Purge
99BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 100
Standard Upgrade Sequence for Least Service Impact 12.0 Sequence 1 2 3 4 5 6 7 8 9
CUCM
Pub
Upgrade
without
Switchover
Switchover*repltimeout
*setprocess
CUCM
Cluster
Database
Replication
Setup
BATCH #1
CUCM
Cluster
Database
Replication
Setup
BATCH #2
CUCM
Secondary Subs
Upgrade
without
Switchover
Switchover
CUCM
Primary Subs Switchover
IM&P
PubSwitchover
*repltimeout
*setprocessIM&P
Cluster
Database
Replication
Setup
Reboot
IM&P
ClusterIM&P
Subs
Upgrade
without
Switchover
Switchover
Reference
* utils dbreplication setrepltimeout
* utils dbreplication setprocess 40
BRKUCC-2011
2
3
1
1
2
3 1
2
1
1
2
3
1 Steps Admin needs to
perform within a Sequence
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 101
Standard Upgrade Sequence for Least Service Impact pre 12.0
Sequence 1 2 3 4 5 6 7 8 9
CUCM
PubUpgrade
without
Switchover
Switchover*repltimeout
*setprocess
CUCM
Cluster
Database
Replication
Setup
BATCH #1
CUCM
Cluster
Database
Replication
Setup
BATCH #2
Reactivate
CUCM PUB
AXL
& DIRSYNC
CUCM
Secondary Subs
Upgrade
without
Switchover
Switchover
CUCM
Primary Subs Switchover
IM&P
PubSwitchover
*repltimeout
*setprocess
STOP
ICSA & AXL
Services
IM&P
Cluster
Database
Replication
Setup
Reboot
IM&P
Cluster
IM&P
Subs
Upgrade
without
Switchover
Switchover
MACD Freeze Starts
NOWCUCM PUB AXL & DIRSYNC Services remains DOWN
Reference
BRKUCC-2011
Seq 0
2
1
Minimizes Database Changes that couldImpact DB replication Setup Performance
1
2
2
3
1
1
2
3
1
2
3
1 Steps Admin needs to
perform within a Sequence
* utils dbreplication setrepltimeout
* utils dbreplication setprocess 40
1 - set replication-sync monitor disable
2 - utils service stop Cisco Intercluster Sync Agent
3 - utils service stop Cisco AXL Web Service
DB SyncAgent
DEACTIVATEAXL & DIRSYNCServices
2
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 102
Refresh Upgrade Sequence for Least Service Impact 12.0Sequence 1 2 3 4 5 6 7 8 9 10 11
CUCM
Pub
Upgrade
without
Switchover
Switchover*repltimeout
*setprocessCUCM
Cluster
Database
Replication
Setup
BATCH #1
CUCM
Cluster
Database
Replication
Setup
BATCH #2
CUCM
Secondary
Subs
Upgrade
without
Switchover
Switchover
CUCM
Primary
Subs
Upgrade
without
Switchover
Switchover
IM&P
Pub
Upgrade
without
Switchover
Switchover*repltimeout
*setprocess IM&P
Cluster
Database
Replication
Setup
IM&P
SubsUpgrade
without
Switchover
Switchover
Reference
BRKUCC-2011
* utils dbreplication setrepltimeout
* utils dbreplication setprocess 40 23
1 Steps Admin needs to
perform within a Sequence
2
1
2
1
2
1
2
1
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 103BRKUCC-2011
Cluster Upgrade Sequence forShortest Upgrade Time
Reference
Sequence
Standard Upgrade1 2 3 4 5 6 7 8
CUCM
Pub
Upgrade
without
Switchover
Switchover*repltimeout
*setprocessCUCM
Cluster
Database
Replication
SetupCUCM
Subs Upgradewithout
Switchover
Switchover
IM&P
Pub*repltimeout
*setprocess IM&P Cluster
Database
Replication
Setup
Reboot
IM&P
ClusterIM&P
Subs
Upgrade
without
Switchover
Switchover
Sequence
Refresh Upgrade1 2 3 4 5 6 7 8 9 10
CUCM
Pub
Upgrade
without
Switchover
Switchover*repltimeout
*setprocessCUCM
Cluster
Database
Replication
SetupCUCM
Subs Upgradewithout
Switchover
Switchover
IM&P
PubSwitchover *repltimeout
*setprocessIM&P
Cluster
Database
Replication
Setup
Reboot
IM&P
ClusterIM&P
Subs
Upgrade
without
Switchover
Switchover
2
1
2
1
2
1
2
1
2
3
1 Steps Admin needs to
perform within a Sequence
* utils dbreplication setrepltimeout
* utils dbreplication setprocess 40
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 104
Minimal Upgrade Duration
Products SU
(hours)
RU
(hours)
Switch
(hours)
DB
Replication
(hours)
CUCM
Pub2-4 3-5 1/2 - 2 or more
CUCM
Subs1-2 1-2 1/2 - 2 or more
IM&P
Pub2-4 3-5 1/2 - 2 or more
IM&P
Subs1-2 1-2 1/2 - 2 or more
Sample Cluster Upgrade
(least impact)12-15 16-20
There are many factors that can impact these minimal durations
For example WAN Delay between Cluster nodes can significantly influence Database Replication Setup Timing
Reference
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Improve Database Replication Setup Performance Provisioning Blocked Automatically !! CUCM 12.0
!! Provisioning is NOT allowed During Post Upgrade Database Replication Setup ONLY !!
Emergency Option to Enable it Back via CLIutils system enableAdministration
Provisioning
that could
Impact DB
Replication
Error and Warning Messages
AXL 503 error response: Write Operations
denied because Cisco UCM or IM and
Presence upgrade is in progress.
BAT Error message "Upgrade in Progress.
Job cannot be started"
LDAP Sync. "Upgrade in progress. Cannot be
synced"
Self Care Portal WARNING: Add/Update/Delete not
allow as a system upgrade is in
progress
UDS 503 error response
CM Admin MACD Banner and Status
CCM Service
Activation/Trace
Update failed
Add/Update/Delete not allow as a
system upgrade is in progress
Phone auto-
registration and
Self Provisioning
Auto-registration disabled/IVR return
error
105BRKUCC-2011
Pub
Sub Sub
Pub
Sub Sub
t-0 t1 t2 t3
Improvements to CUCM IM&P Sync Agent
DB SyncAgent
Replication
Setup
Complete
ProvisioningRestored
Sub Sub
Pub
-
Questions ?
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Spark
Questions? Use Cisco Spark to communicate with the speaker after the session
1. Find this session in the Cisco Live Mobile App
2. Click Join the Discussion
3. Install Spark or go directly to the space
4. Enter messages/questions in the space
How
cs.co/ciscolivebot#BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Please complete your Online Session Evaluations after each session
Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt
All surveys can be completed via the Cisco Live Mobile App or the Communication Stations
Dont forget: Cisco Live sessions will be available for viewing on-demand after the event at www.ciscolive.com/global/on-demand-library/.
Complete Your Online Session Evaluation
http://ciscolive.com/Onlinehttp://www.ciscolive.com/global/on-demand-library/
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Continue Your Education
Demos in the Cisco campus (Hall 7)
Visit the Hub (Hall 6) for:
- Walk-in Self-Paced Labs
- Demistifying Smart Licensing configuration and troubleshooting [LABRST-2483]
- Tech Circle
Meet the Engineer 1:1 meetings
Im available Tomorrow Most of the Day
Related sessions- What's new in Cisco Collaboration: Overview of New and Changed Across the Collaboration
Systems Release [PSOCOL-4503]
Join the sessions spark room (Lets continue the discussion )
109BRKUCC-2011
-
Thank you
-
Reference Links
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
MACD Freeze & Minimize Database Updates by Admins or from Users
Wait for CUCM Database Replication Setup before starting CUP/IM&P Refresh Upgrade
Post Upgrade while Database Replication Setup is in progress
Consider Stopping Services
AXL, BAT
Extension Mobility
Directory Sync
UDS
Improve Database Replication Setup Performance
Set the following on the CUCM Publisher Node prior to initiating the Upgrade
Increase database replication parallel processing count (Publisher)utils dbreplication setprocess 40 (default is 1)
Increase database replication timeout for large cluster (Publisher)
utils dbreplication setrepltimeout (default is 300)
Range is 300 to 3600
113BRKUCC-2011
A
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Upgrade Tasks
Pre-Upgrade Task
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/12_0_1/cucm_b_upgrade-and-migration-guide-1201/cucm_b_upgrade-and-migration-guide-120_chapter_01010.html
Post-Upgrade Task List
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/12_0_1/cucm_b_upgrade-and-migration-guide-1201/cucm_b_upgrade-and-migration-guide-120_chapter_01101.html
114
Reference
BRKUCC-2011
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/12_0_1/cucm_b_upgrade-and-migration-guide-1201/cucm_b_upgrade-and-migration-guide-120_chapter_01010.htmlhttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/12_0_1/cucm_b_upgrade-and-migration-guide-1201/cucm_b_upgrade-and-migration-guide-120_chapter_01101.html
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Migration Recommendations
Develop a comprehensive plan for the migration
Partners can use PDI Helpdesk for migration plan review
http://www.cisco.com/web/partners/tools/pdihd.html
Break the upgrade into phases to minimize downtime
Open a proactive TAC case for the upgrade
http://cisco.com/tac/caseopen
Check Cisco Collaboration Virtualization Documentation
http://www.cisco.com/go/virtualized-collaboration
115BRKUCC-2011
Reference
http://www.cisco.com/web/partners/tools/pdihd.htmlhttp://cisco.com/tac/caseopenhttp://www.cisco.com/go/virtualized-collaboration
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Reference links
Product License Registration
www.cisco.com/go/license
Product Upgrade Tool (PUT)
www.cisco.com/upgrade
Unified Communications Licensing Availability by Release
https://communities.cisco.com/docs/DOC-57172
Cisco Communities Partners Collaboration Unified Communications Servers, OS and Virtualization
https://communities.cisco.com/community/partner/collaboration/uc/servers
116
Reference
BRKUCC-2011
http://www.cisco.com/go/licensehttp://www.cisco.com/upgradehttps://communities.cisco.com/docs/DOC-57172https://communities.cisco.com/community/partner/collaboration/uc/servers
-
W1 Upgrade
Bridge Upgrade
Jump Upgrade
License Acquisition
L2 and RU Upgrade in Detail
CDetailed ELM/PLM License
User Count Tool
License Conversion
Phone and License Usage
Appendix
-
ELM 9.1
PLM 10.X
Previous Methods for Owner User ID
License Management Models with PLM
Refresh Upgrade (RU) for MCS 7825 and MCS 7828
L2 and RU Upgrades for CUCM 9.X and CUCM 10.X
RU Upgrades for CUCM 11.X
Appendix
-
RU COP File
RSA COP File
Detailed PCD
CUCM-BE5K Migration
PCD Migration from MCS to Virtualized
RSA 3 signed cop file and CUCM 10.0 RSA 2/3
Phone Deprecation Screen Captures
Appendix
-
Upgrade over WAN(COW Cluster Over the WAN)
CUCM 11.5 Scale Improvements
LCT (License Count Utility)
CUCM License Types
PLM
License Migration
Smart Licensing Considerations
Smart License Registration for CUCM
Appendix
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 121
W1 Upgrade: Windows to Appliance Model
Existing CUCM 4.X
Cluster
Back Up With
BARS
Tape or Network Share
Upload DMA File
CUCM 7.X
DVD Kit
Tape, FTP or sFTP Server
Install CUCM
7.1
Node, DLU and 7.1 Feature SW
License
UploadLicenses
Download From CCO
1 2 3 5 64
New CUCM 7.1 Cluster
Existing CUCM 4.X
Cluster
Installand Run Upgrade
Utility on All Servers
Latest Upgrade
Utility From CCO
Save DMA File to Tape or
Network Share
Existing CUCM 4.X
Cluster
Install, Run, and Download DMA from Publisher
Data Migration Assistant (DMA) 7.1
New CUCM 7.1 Cluster
New CUCM 7.1 Cluster
CUCM 7.1 software availability can be an issue since CUCM 7.1 has EOS (End of Sales)
BRKUCC-2011
http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&ei=UTF-8
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 122
CUCM Migration Definition
Bridge Upgrade: Appliance to Appliance model Upgrade is allowed with Cisco CallManager service Not Running
Long downtime due non-functional system and a platform change
(e.g. Older servers that cannot newer version of CUCM)
Jump Upgrade: Appliance to Virtualized model Virtualized CUCM with 6.1(4), 6.1(5), 7.1(3) and 7.1(5) for lab upgrade
Minimal downtime due to lab upgrade
(e.g. Older servers that cannot upgrade to 8.0(3) or later to virtualized)
Jump
Bridge
BRKUCC-2011
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 123
Bridge UpgradeDRS
Secure FTP Server
Servers supported to run CUCM version X
Upgrade
Servers supported to be in Bridge mode on
CUCM version Y
DRSFile
DRS
Virtualized CUCM
Server platform change for discontinued servers that cannot run latest CUCM version
- Allows for a successful upgrade with Cisco CallManager service in in Not Running state
- Platform change is done with DRS backup and restore
- Use case include appliance to appliance and appliance to virtualized
Requires rehost of license file due to MAC or License MAC change caused by server change
For a virtualized environment, use Answer File Generator to proactively obtain license file
Bridge Upgradehttp://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cucos/8_0_2/cucos/osg_802_cm/iptpch7.html#wp1058411
BRKUCC-2011
http://rds.yahoo.com/_ylt=A0S020yp8bhLIUYAF3aJzbkF;_ylu=X3oDMTBpZTByOGFiBHBvcwMyBHNlYwNzcgR2dGlkAw--/SIG=1i6vu9stp/EXP=1270498089/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=MCS7835&ei=utf-8&fr=yfp-t-701-s&w=200&h=101&imgurl=www.cisco.com/web/JP/images/product/hs/iptel/mcs/mcs7835_1266.jpg&rurl=http://www.cisco.com/web/JP/product/hs/iptel/mcs/prodlit/mc783_ds.html&size=2k&name=mcs7835+1266+jpg&p=MCS7835&oid=78a603c4842ae696&fr2=&no=2&tt=2&sigr=126farbua&sigi=12136gf37&sigb=12er8k531http://rds.yahoo.com/_ylt=A0S020yp8bhLIUYAF3aJzbkF;_ylu=X3oDMTBpZTByOGFiBHBvcwMyBHNlYwNzcgR2dGlkAw--/SIG=1i6vu9stp/EXP=1270498089/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=MCS7835&ei=utf-8&fr=yfp-t-701-s&w=200&h=101&imgurl=www.cisco.com/web/JP/images/product/hs/iptel/mcs/mcs7835_1266.jpg&rurl=http://www.cisco.com/web/JP/product/hs/iptel/mcs/prodlit/mc783_ds.html&size=2k&name=mcs7835+1266+jpg&p=MCS7835&oid=78a603c4842ae696&fr2=&no=2&tt=2&sigr=126farbua&sigi=12136gf37&sigb=12er8k531
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 124
Jump Upgrade
Servers that cannot run CUCM 8.0(2) or later to
virtualized
Virtualized CUCM 9.1(2)
Upgrade process of multiple steps:
- Upgrade from CUCM 6.1(4), 6.1(5), 7.1(3) or 7.1(5) ONLY
- Upgrade to CUCM 9.1(2) ONLY
- Lab migration ONLY
Allows bare metal CUCM at version 6.1(4), 6.1(5), 7.1(3) or 7.1(5) migrating to virtualized CUCM at version 9.1(2)
- Minimal down time
- Database lockdown time (i.e. No MACD)
- No license required for interim upgrades
Jump Upgrade Process
BRKUCC-2011
http://rds.yahoo.com/_ylt=A0S020yp8bhLIUYAF3aJzbkF;_ylu=X3oDMTBpZTByOGFiBHBvcwMyBHNlYwNzcgR2dGlkAw--/SIG=1i6vu9stp/EXP=1270498089/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=MCS7835&ei=utf-8&fr=yfp-t-701-s&w=200&h=101&imgurl=www.cisco.com/web/JP/images/product/hs/iptel/mcs/mcs7835_1266.jpg&rurl=http://www.cisco.com/web/JP/product/hs/iptel/mcs/prodlit/mc783_ds.html&size=2k&name=mcs7835+1266+jpg&p=MCS7835&oid=78a603c4842ae696&fr2=&no=2&tt=2&sigr=126farbua&sigi=12136gf37&sigb=12er8k531
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 125
Jump Upgrade Process
DRSBackup
sFTPServer
CUCM 6.x or
7.X ISO Image
Build same CUCM version
Upgrade to CUCM
9.1(2)
1 52 3 4
CUCM 6.X or 7.X on
MCS
New virtualized CUCM 6.X
or 7.X
Newvirtualized CUCM 6.X
or 7.X
DRSRestore
sFTPServer
Upgradedvirtualized
CUCM 9.1(2)
Newvirtualized
CUCM 9.1(2)
Build new CUCM 9.1(2)
CUCM 9.1(2) ISO
Image
CUCM 9.1(2) ISO
Image
DRSBackup
sFTPServer
Upgradedvirtualized
CUCM 9.1(2)
6 7
Newvirtualized
CUCM 9.1(2)
DRSRestore
sFTPServer
LAB
To Production
Disk Alignment
BRKUCC-2011
http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718http://rds.yahoo.com/_ylt=A9G_bF7Zc_ZHfE4AA_mJzbkF;_ylu=X3oDMTBpdnJhMHUzBHBvcwMxBHNlYwNzcgR2dGlkAw--/SIG=1e9splbm2/EXP=1207420249/**http:/images.search.yahoo.com/images/view?back=http://images.search.yahoo.com/search/images?p=dvd+icon&fr=sfp&ei=utf-8&js=1&x=wrt&w=41&h=36&imgurl=www.hama.ohara.ac.jp/img/001/icon_dvd.gif&rurl=http://www.hama.ohara.ac.jp/img/001?D=D&size=1.6kB&name=icon_dvd.gif&p=dvd icon&type=gif&oid=83bbfbb015f0ef72&no=1&tt=34718
-
2018 Cisco and/or its affiliates. All rights reserved. Cisco Public 126
License Acquisition with CUCM 5.X to 8.X
Product Upgrade Tool site = http://tools.cisco.com/gct/Upgrade/jsp/index.jsp
Product License Registration site = https://tools.cisco.com/SWIFT/LicensingUI/Home
License files are uploaded and managed on the first node or Publisher of the cluster
License files are locked to the MAC address of the first node or Publisher of the cluster
License enforcement is perform on CUCM
Contract Number
Node License
SW Feature License
Upgraded CUCM cluster
Product Upgrade Tool Site
Device License Unit
New CUCM cluster
Product License Registration Site
Product Activation Key
UP
GR
AD
E
NE
W
BRKUCC-2011
http://tools.cisco.com/gct/Upgrade/jsp/index.jsphttps://tools.cisco.com/SWIFT/LicensingUI/Homehttp://images.search.yahoo.com/search/images/view?back=http://images.search.yahoo.com/search/images?p=certificate&ei=UTF-8&fr=yfp-t-501&x=wrt&w=400&h=311&imgurl=www.ozevillage.com.au/postoffice/images/certificate_demo.jpg&rurl=http://www.ozevillage.com.au/postoffice/certificate_demo.asp&size=36.8kB&name=certificate_demo.jpg&p=certificate&type=jpeg&no=5&tt=810,810&oid=6d049e3d71244d92&